I was a little apprehensive taking my new Jeep into Progressive to have the repairs done. My husband and I had our preferred shop in mind. Progressive was better than their advertisements. They greeted me by name.. had a nice new rental ready... listened and made a list of my concerns.. Called and emailed me thru the whole process. They used only Jeep parts... and I had my car back almost 5 days earlier than they projected. read more

Be honest. Don't lie. Allow vehicles with more then 4 inches of lift.. ridiculous. A half inch to much and you guys cancelled my policy read more

Progressive Insurance - My jeep 4.5" lift. Half inch to tall for progressive to insure liability only. - Auto Insurance Near Me - Midvale, Utah

My vehicle was involved in Two incidents and in January of 2024. I have been a loyal full paying customer from everything and all inclusive coverages and have still not been covered. I was disrespected and lied to I would not recommend progressives business. Huge shout out to the following individuals who wasted my time, money, resources and energy. - Wade Bell - Kathrine Doyle - Jason Mcconkie - Krysten Nielsen - Justin R King - Jordan P Gunther - Shawn Magley - Nikki Amber read more

Progressive Insurance - The review of the Phrase, "Economic Injury" - Auto Insurance Near Me - Midvale, Utah

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The last 2 months I paid $350 a month. Today, Progessive deducted $611 from my account with any communication explaining the additional funds being deducted from my account. For this reason I prefer executing payments myself versus direct debit. Beyond Frustrated!!!! read more

Progressive Insurance - Proof of the money deducted from my account. - Auto Insurance Near Me - Midvale, Utah

Over the last year, my insurance rates have skyrocketed, today being the final straw. I am paying for people to be on my insurance, that don't even have access to my vehicles because they live at the same address, despite specifically asking them to be excluded, they decided to make them non-excluded drivers, and my insurance went from $600 for a 6 month liability only, to $2,200. Fuck that. I'm going to state farm or Geico. Congrats progressive, you've lost a 5 year customer. Fuck you! read more

Car insurance is a heap of a mess and a scam in most cases. These companies do nothing but take your money. I've been a safe driver for many years, but that doesn't matter one bit. Every month my insurance rate tends to go up up up up up... This is insane and a complete racket in my oppinion. These big insurance cartels need some legislation, they are screwing with their customers. Scam scam scam... US allows this? I call it Uncle Scam. Just look at all the reviews with 1 star. Complete JOKE. Something has to give, and soon. read more

I canceled my policy before the month was over, and instead of giving me back whatever i didn't use for the month they decided to charge me about 100 dollars. Because they say they charge after the month is over not before. Which is a big fat lie! No insurance company does that! And like i told them, if i miss a payment they send a letter right away letting you know your policy will cancel at midnight due to no payment. So that right there let's you know that you do pay in advance. They are just looking for ways to take more money. read more

absolutely the worst paid six months in full then they build me an extra $1500 because my mom which is 87 is living with me!!! and apparently they felt they need to cover her. Also, she does not drive my car. She does have history of an accident. They canceled my insurance and to reactivate it. They wanted $1260 for the last two months of my six month policy, which I already paid in full they canceled and then they could not help me when I called. read more

I've had Auto and Homeowners insurance with them for 2 years. My vehicle has been in 2 accidents. The first accident was a 1 car accident. They told me my policy didn't cover it so I had to pay out of pocket to fix it. The second, last month, it was struck by lightning. The lightning fried my computer system and caused my ceiling airbags to deploy. Progressive had it towed to the dealership, but refused to move forward until I could send them a video proof that I wasn't driving my vehicle with the airbags deployed. The lightning strike caused it to become inoperable and deployed my airbags, so why are they trying to separate the two and focus on the latter and not the whole picture? Homeowners Insurance: So in 2023, my policy was paid thoroughly by my mortgage company. Somewhere in the mix, they didn't receive my home security certificate from ADT, so I was charged $77. So my policy was canceled, then reinstated by my mortgage company, I'm thinking everything was taken care of. Then my policy gets canceled this year, I called to inquire, I'm told they took the $77 out of the reinstated amount which then left my policy short of $77. I asked why didn't they add the $77 to the reinstatement fee since that's the reason it was canceled? I left USAA for the increase on my policy, but they have NEVER been as outrageous as Progressive has. As a Disabled Navy Veteran, I should always stay close to military friendly companies anyway. Progressive taught me a valuable lesson, they took my money while I had to repair my own vehicle while now my vehicle is a complete loss due to a lightning strike. I'm done with Progressive and will be warning others via my social media platforms. read more

I was a Progressive customer from 2020 until July 2025. They referred to me as a "Platinum+ Level" customer and gave me special treatment such as going to the front of the line when I called. I believed that meant something until I made the mistake of asking for a quote to combine insurance policies with my partner to see if we could save some money. That simple inquiry turned into a nightmare. During the quote process, when they found out my partner lived with me, Progressive took it upon themselves to unilaterally add them to my policy (raising my premiums significantly) without my consent. Despite my immediate objection, they refused to remove them claiming it was required by Utah State Title Code 31A-22-303. The problem? That law only applies to individuals related by blood, marriage, adoption, or guardianship. My partner and I are not married or related! In the eyes of the law, we are effectively roommates. When I pointed this out, Progressive backpedaled agreeing it was not the law, and had to admit it was their policy. So much for honesty! They were caught in their lie and now they were deflecting. They finally gave me the option to "exclude" my partner, but to do this, they demanded signed forms they would send by mail and proof of his separate insurance. This is none of their business! This is MY policy, and I will decide who I am going to pay for and insure under that policy! People provide proof of insurance to their lienholders and to the state. I am not responsible for providing proof of someone else's insurance to another insurance company! But it didn't matter anyway! Despite the exclusion, they still raised my premium! Their justification this time? If they were ever a passenger, they would cover their medical expenses. That coverage was already included in my original policy! So, either they don't understand their own coverage or they're deliberately lying to and misleading customers. Neither is acceptable! Let's be clear: Progressive's policy of forcing household members onto your policy is not about protecting you; it's about extracting more money. My partner has an older car that they are comfortable driving. They refuse to drive my car because it is newer, and they are scared of it. You cannot force me to pay more for someone who does not use my vehicle and is already insured for theirs elsewhere. That's not protection; that's money grubbing and piracy! Unfortunately, their corporate ambush gets worse. I shopped around and ultimately secured insurance elsewhere combined with my partner. Progressive could have had our business, but instead I canceled on July 17th. While shopping around, my payment of $99.50 to Progressive was charged on July 8th, so they owed me a refund. When the cancellation was processed, they offered me a laughable $38.50. The $99.50 was for a month of insurance! How can they take well over half the funds for a week of the service? When I demanded an answer other than it is prorated, they blamed the unauthorized addition of my partner. I never added them! They did! I objected the whole time, and now they are charging me, again, for someone already insured. That is not a prorated refund! That is THEFT! When I asked if they thought it was right to steal from me, their supervisors admitted it "seems wrong" but hid behind the policy. They explained that in other states they are required to do business differently but in Utah this is how they do it and they claimed no one in the company, no matter how high I go, could override it. That is a lie! Policies are written by people, and they can be changed by people. But Progressive chooses not to, because Utah's loose regulations let them get away with it. In other states, they are required to be decent. In Utah, Progressive exploits the gaps. Progressive is not in the business of protecting their customers! They are in the business of manipulating policyholders and maximizing profit at any ethical cost. Progressive's practices are deceptive, manipulative, and predatory. They gaslight customers, misrepresent laws, and refuse to take accountability. If this is how they treat a "Platinum+ Level" customer, I shudder to think how they treat everyone else. If you value transparency, fairness, and integrity stay far away from Progressive Insurance. They are not in the business of protecting you. They are in the business of exploiting you with a smile! Avoid Progressive Insurance at all costs!!! read more

Progressive just sucks. They love you while you pay year after year, but as soon as you get into an accident, they can't do much for you. Especially if the other driver is uninsured. An uninsured driver recently break checked me in an intersection. There were concerns of insurance fraud from both my end and the agents end. Ultimately they couldn't prove anything besides who hit whom so they paid for the other person's damages. Even damages that were not caused by the accident. Simply put, they only rely on what can actually be proven. So remember this when you get into your next accident and have to file a claim with them. read more

Was with progressive only couple of months, then I get an email saying they are taking 900 dollars out of my account the following Monday because my grandson lives with me, he is 21 and has his own insurance and own car, they didn't matter to them! called my agent, the only thing to do was drop progressive and went with Allstate, thought it was done but they still try to take the 900 dollars, I had to go to my bank and put a stop payment on it, then following Monday they tried to take it again, didn't get it thx to stop payment is good for six months, then they said I still owe them 400 dollars, I made my monthly payment on time , i said send me a detail letter showing how I owe you 406 now?! Never got that, so they send it to a debt collector, told the debt collections office what happened, I don't owe them any money! They are shady and crooks work there! Wished I would have read reviews first, I would not have gone with progressive! I'm still dealing with it, even called the attorneys general office and a lawyer! Stay away from progressive is all I can say read more

Unbelievable and they should be sued to ruin. My policy went up $75 a month...weird, but whatever. Looked up my policy and TWO COMPLETE STRANGERS were added to my policy without my permission. What. The. Actual. Eff? To remove these two illegal additions, they are leaving the work to ME. They assume no responsibility or reparations. And if I don't make the change in time, I'll continue paying for these two barnacles. So...if you're a crook and want to hop on someone's policy without their knowledge, Progressive is totally cool. With that. Shame on them. Of course, being poor in the USA, I have no recourse. Corporations can just do this. Burn in hell, Progressive. read more

Progressive is the worst ever insurance! Very bad and tottaly disrespectful with they rates. 6 yrs in the row have insurance with them and perfect record. They increase my insurance from last year for $2200. They are make.me sick...the worst company ever! Hope you post my opinion. read more

They are the Comcast of auto insurance companies. They need a whole new system and makeover. Whoever is in charge should clean house and start anew. Let's start with my story. I was talked into checking them out since my dad has 4 vehicles insured through Progressive at his address. I started living there temporarily and left Geico for the lower premium. That was such a mistake. Progressive has found ways to annoy me, upcharge me for the dumbest of things and ultimately cause me to cancel the policy within 2 short months. They have this odd part of their policy where they want to know who's living in your home and want to decide to charge whether they're on your policy or not. The lady basically told me I need to sign a driver exclusion form and pay $11 more a month because other people love in your home. She told me the forms will be mailed to me and I would have to mail them back or I could email them to her following her specific instructions via an email she would send to me. I never received the email. I did receive the forms in the mail however. They came on the 1st. I mailed them on the 3rd of December which they said had to be delivered to them by the 12th. All seemed well until I saw my next upcoming payment was increased to $548 for what seemed like no reason at all since the app doesn't seem to have any way to tell you why. I call them yesterday. Wait 16 minutes on hold, hear the dial tone which means I'm being connected to a representative, and I get hung up on. I call today and finally speak to a representative. She tells me she needs to review notes and places me on hold. Several minutes later, she hangs up on me. I call a 3rd time, real pissed this time. I stay calm even though letting the guy have a piece of my mind. No remorse, no apology or even acknowledging that I have been wronged. He places me on hold and says the increase is due to them receiving the driver exclusion forms on the 20th which is too late. I tell him there's no way snail mail took 17 days to reach you. He tells me I should've just emailed or faxed it to them. I told him that was the option I wanted to go for but it seems incompetence is a pattern among Progressive representatives. At that point I told him I'm not gonna argue but seek car insurance elsewhere. They did it to themselves. Why am I jumping through hoops for them to charge me more when they can't even do their jobs? read more

I wish i could give 0 to them ... they denied my claim for none sense reason ... I was with them since 2012 with no claim and now i needed their assist, they denied the claim for a stupid reason and guess what?!! They sent me a letter to let me know they won't renew my fully-paid insurance because of FRAUD right after i asked them to cancel my insurance and return my money!!!! Alright Progressive go f*** yourself ... I wouldn't renew with you anymore even if you offered me it for free ... actually you are a fully-cheap-FRAUD company ... shame on you read more

Not this specific agency, but Progressive specifically. Terrible. Liars and gas lampers. Blowing me off for a 2k claim. On vacation. Wrong email. mailed the check, lost in mail.. yada yada. Don't do it. Change companies now! read more

0 stars. Absolutely deplorable company and the roadside assistance person should be fired. My girlfriend got a flat tire and called Progressive's roadside assistance to change it. The man who arrived was from Pop-A-Lock, Austin. He had no tools and when we told him that we didn't either, he was rude and condescending to her. He said "You clearly don't know anything about your own vehicle." which was extremely rich, because he couldn't even figure out how to detach the spare tire from under the truck. He didn't help at all and left and we had to go buy tools to do it ourselves. On the way to the store, my girlfriend got an invoice from Progressive for $95 for the above roadside assistance which WASN'T EVEN PERFORMED. When I do this to somebody, I'm a scammer, but when Progressive does it, it's called insurance. read more

Horrible! Beware My daughter used them for insurance and paid in full. Then at her renewal it went up a lot with no accidents or tickets! We called but they didn't budge so found new insurance. Cancelled this policy 2 days before it was up and they charged a cancellation fee! They didn't even tell me they were going to as then I would have waited the two day to expire! They said it's the law they have to charge this but couldn't make me aware of it!! read more

They will not treat you fairly when you have a claim! We had a vehicle insured for $50,000 and they would not pay the $37,000 dollar repairs. Do not use this company! read more

Great to take your payment and raise it, but won't pay your losses during accident. Stay away bad company.

I would give them -1 star if it's possible. The biggest scam in the name of auto insurance they are. Changed my insurance from 208 to $318 without even informing me, even though I have removed my car from their crappy policy they are still adamant to charge me for the entire month. Beware guys and stay away from them. They rip u off . read more

I got my insurance from Progressive online. I was able to sign auto pay authorization and other forms online. I have arecent at fault accident and Progressive was $400 lower than the next closest company. I made a change to my policy and had to sign a form to keep the uninsured motorist coverage at the level I originally chose. When I got the letter from Progressive I only had a couple days to get it in and it was a weekend. I called customer service and was quickly helped by a knowledgeable friendly rep. She said I could sign the form, take pics of all the pages and email them. It was so easy! I'm glad I left StateFarm. I liked my agent but their corporat customer service is hit or miss. read more

Such a scam, they all work together and they force you into renewing. Rates doubled and they didn't do jack about it other than literally force me into renewing. Liberty mutual works with them and helps their little scheme by quoting like triple their already doubled rates. Such a crazy scheme. Don't trust them at all. read more

They add random people with your same last name to your policy even if you no longer live at the same address. Charge a ton of money to add the person, they pretend they will reimburse you then retract it. The bank can't do anything about it. So then... I cancelled my auto policy over the phone twice right before it renewed, got another policy elsewhere then they are still charging me plus past due and emailing me incessantly or it will be sent to collections. They are a nightmare and Never Do Auto Pay with them! They sneak in shit without your consent. read more

Deceptive & over priced. My monthly insurance premium jumped to 580, from 464. All because they emailed me something, that required an e-signature. Absolutely TRASH. Trump needs to do something about these greedy corporations!! read more

Hello everyone. The truth is that I am outraged by so much fraud. An insurance company like Progressive, which seems serious, let me tell you that is not the case. They are shameless scammers. My husband and I asked for a policy with them and accepted a price of $220 per month for the basic insurance required by Florida. But to our great surprise, the first charge that went through the bank was $400.28 and the second was $887.12. A real rip-off!! If you have this insurance company, check how much they withdraw each month from your bank account and do not hesitate to report a scam. I do not advise anyone to sign a contract with Progressive, take advantage of our existence and look for a serious insurance company. Progressive is a SCAM!!! read more

Progressive Insurance - Auto Insurance Near Me - Midvale, Utah

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This the worst insurance company out there. Pay a lot of money to have insurance and when I try to use it they are rude, telling multiple lies and different stories and refuse to help cover natural disasters and would rather my family be injured then help and use my coverage like insurance is for. So thanks I guess my family's safety and our lives are worth nothing to you. read more

Terrible claims process. They do NOT give replacement value. They pay out for a refurbished title value and screw the consumer who had a pristine car before an accident. Working with their customer support is a joke! They ignore phone calls consistently. We had to go up the chain several times just to get a response. They made us wait a full week without a rental car, because they ignored our calls and they ignored the calls from their client who is the one who hit us. When they finally did approve things, we found out that the car was totaled, and then they were very quick to give us a very undervalued amount and take away the rental car. They were very unwilling to look at comps or anything. They don't care. If we are forced to pay for insurance, then they should be forced to give replacement value for the vehicle. Do not use progressive! read more

I'm a self employed business owner and I have been paying extra for commercial auto insurance. My truck was in an accident 6+ months ago. I have sent photos and all information needed for the claim process to be complete. (police report, photos, drivers info, etc.) There are no lawyers or injuries involved and they still refuse to settle the claim. I have done everything. The claims adjuster is really hard to contact. she never reaches out to us. I have had to call and email to push through every little step of the process and Its still not wrapped up. read more

I have auto insurance with Progressive, and filed a claim about a month ago. The agent has been unresponsive. My husband and I left many text messages as well as voice, all went into the void. Not professionalism at all. Stay away from this company. read more

Progressive Insurance - Text messages - Auto Insurance Near Me - Midvale, Utah

I was hit by a woman insured by progressive. I am a, no longer proud, customer of progressive. I was injured and my vehicle was deemed a total loss by progressive. I was told my medical cost would be covered and that I had full coverage. None of my injuries were covered. My back and neck were severely injured amd I had a minor concussion. Not only that, the offer was less than half of what similar vehicles go for in my area. When I showed my claims adjuster, Lisa M. Jones, the evidence, not only did it take multiple emails and several days, I was told that it was the FINAL offer. Progressive has lost a customer for life! read more

If I could give them a 0 then thats what I would give them, First it took forever to even gey their service star, they made us go through this underwriting department who we could not speak to or if we called to customer service they couldn't. Their customer service was rude and not just once but almost 20 people we talk to, they were also useles. I had Gieco for the last 20 years and never had any problem and their application was ok, progtressive on the oth hand the app was useles, I would tell you to stay away. Olease gor your own sanity do not get any policies with this company. I wa going to try them because my husband wanted to switch because the coverage was slightly better same cost, it was so not worth it, to start the policy too several calls where no one wanted to take responsibility and it took 8 days to start a policy even with all the documentation and proof. Underwriting had our old insurance policy and say the end date of it and told us that they would start the policy on the next day,and charged our card which went throug. they didn't they started 5 days later, after we called a few hours later and cancelled geico, Received a letter from the DMV saying that they were going to fine us since this 5 day lapse in coverage which was incorrect because, progressive started coverages 5 days later even though we had no communication with them during that time and then the policy went active I understand a company can make mistake, so I called them to have this fixed I spoke to Dirk and he was ok just useless and could not fix my policy even though we had overwhelming proof, the phone call record, the billing from the bank and their system, the email to the underwriting department at verification@progressive.com where we showed the current Geico ID cards with the end date and specifying that as well as the vehicle registration and photos of the vehicle that were taken when they asked. I asked to escalate Spoke to another person and I had to reiterate my case, She was very rude and would not fix their mess up, so after 20 minutes I had to ask for another escalation to a manager, I was rudely escalated I spoke with the manager who would not let me speak and didn't help me and told me that even with all the evidence we had she had to pull all the calls and letters and she would get back to me the next day. I missed her call as I am disabled and she was also aware of, She left me The following message btw we never went online to do anything, the communication was by phone and because we were forced to speak with that verification@ progressive. I also have the to verification that said, "Our Gieco policy is ending on 6-24 so we would need to have progressive pick up the policy on the 6-25. Here are the requested curren insurance cards that show our coverage dates" this was sent on 6-16, mind you there is no way to call or communicate with underwriting by phone or website just email, and customer service cannot call them or transfer to them. Her voicemail with no return number: "Hi Jason , this is Sherry . We spoke yesterday in regards to your auto policy . I was able to review the information coming in unfortunately I don't know if you remember , but after dealing with underwriting and they went to buying the policy , there is a little video recording we have of those going through and it was actually gonna start the policy on July 2 and had mentioned about you having an advanced quote discount does that sound good and you checkmark yes that it sounded good but you went in and changed the effective date from July 2 to July 1 . So unfortunately , it is the date that you chose to have it started . It sounds like you didn't mean to do that , but that is the date that was chosen to have the account start so I just don't have the ability of backdating that for you I apologize I know that frustrating with the state of Nevada giving you a hard time . I just don't have the ability of overwriting it when that was the date chosen before . And after underwriting, but at the same time, as when you were making the payment to start the policy, if you hope you enjoy the rest of your day if you have any other questions, feel free to give us a call back right now..." I never went on to any website so this is an outright lie. much less it doesn't line up with the billing dates and the phone calls or email. I would attach the email though there is alot of personal info so Im not going to as it would not be a good idea but I have them printed out. meanwhile I am a disabled person, I am very sick and have Addisons Disease, MS, POTS(broken my legs 4 times from blacking out Deadly Hypoglycemia, Spinal fusion and Osteoporosis in my spine, cervical Ridculopaty and CPRS, so other heart issues and horrible Fatigue and Major depression due to the above. There was also a major issue in the second month mind you we had this policy for 2 month and they gave my husband a hard time then he verified his license an issues read more

I am insured by progressive, and another driver, who was also insured by progressive, ran into the back of me. My agent, Rebecca (I won't provide her last name because... Well, that would be mean), was incredibly condescending and treated me as if I was the fault driver. The rental car they provided me was nowhere near equivalent to my vehicle, which I use to tote my kids around and sometimes for work. Rebecca was nonresponsive most of the time, and refused to connect me with her supervisor. Absolutely pathetic customer service. read more

Man y'all know what y'all did! Literally just tried to play me like I was never late always on point and they doubled my rate I wouldn't choose them again if it was free I read more

If I could give this insurance a 0 a would. They give you like 1 week to submit any documents. They include people who don't even drive my car on my insurance. Then when I call to ask them about it. They tell me this document isn't submitted then it's that over and over. I've spoke to two higher ups and they both say the different things. All people say different things everytime I call them. This is my first time owning my own insurance. They make it impossible to even want to keep insurance with them. DO NOT GET INSURANCE WITH THEM! read more

If I could give them 0 stars I would. I changed my policy to a $0 deductible for glass since my windshield has chips in it that I wanted fixed... the lady I spoke to said that I could ALSO get free windshield wipers while the guy fixed my window so I said yes, the guy came and did everything he was told and charged me $160 something for the wipers... WHAT?! I called three times and then a month later they refunded me after listening to the recorded call.. that was last year. Now, today, I called to add my husband to my policy along with his car for my next renewal (next month) because that's when his mom's insurance is officially dropping him. The lady I spoke to claimed that I called last month to add him to my current policy, charging me an extra $283 THAT I NEVER APPROVED. Along with changing my next price from my online quote of $702, to their charge of $1468. Like excuse me what the actual- I had to call back and this time guy helped to create me a new policy that represented what I was quoted online. He was nice.. then I noticed I was still being charged the $283 so I called and the lady I got connected to was completely rude so I asked for a manager.. long story short the lady I spoke to in the very beginning completely screwed me and no matter what I'm now owing them more money even though I never asked to change my current policy since I already paid it in full 5 months ago! I want to quit, but I can't find anyone else that fits my budget If you haven't already been sucked in... DONT USE THIS COMPANY. They are disrespectful and don't care about you, just money hungry jackasses. read more

Worst. They are a scam. They automatically add the other drivers who live in the house, even without the policyholder's consent.

I call to cancel my policy because I thought my first payment included start up fees turns out my monthly rate was more than I wanted to pay. I called to cancel my policy, I was told I was covered thru the end of the month. I had another months pulled the following month. When I spoke to 2 different supervisors I was told I had to wait 2 weeks for refund per their policy. I live check to check like so many Americans. They can take your money in seconds but weeks to return it. This is a thieving company do not use them for anything. I wouldn't insure my lawn mower with these thieves. read more

Thee worse insurance company to exist. Had an accident a month ago today and we both have progressive and it's extremely hard to get a rental car. My attorney, mechanic and myself have been calling for weeks without any real help. I have lost so much money Ubering and paying others for rides it ridiculous. It's extremely hard to get in contact with anyone from the other parties side and when you do they have a damn attitude. Like who told you to become an Insurance Adjuster if you don't wanna do your job. Have a sickly aunt and granddad who both are in ICU at the hospital and we can't even get there to visit them. Progressive has treated us poorly and I will NEVER ever hold a policy with them ever again. If you are smart you wouldn't either. Please save yourself the headaches and go with another company. They don't even deserve 1 star. read more