Worst. They are a scam. They automatically add the other drivers who live in the house, even without the policyholder's consent.

I call to cancel my policy because I thought my first payment included start up fees turns out my monthly rate was more than I wanted to pay. I called to cancel my policy, I was told I was covered thru the end of the month. I had another months pulled the following month. When I spoke to 2 different supervisors I was told I had to wait 2 weeks for refund per their policy. I live check to check like so many Americans. They can take your money in seconds but weeks to return it. This is a thieving company do not use them for anything. I wouldn't insure my lawn mower with these thieves. read more

Thee worse insurance company to exist. Had an accident a month ago today and we both have progressive and it's extremely hard to get a rental car. My attorney, mechanic and myself have been calling for weeks without any real help. I have lost so much money Ubering and paying others for rides it ridiculous. It's extremely hard to get in contact with anyone from the other parties side and when you do they have a damn attitude. Like who told you to become an Insurance Adjuster if you don't wanna do your job. Have a sickly aunt and granddad who both are in ICU at the hospital and we can't even get there to visit them. Progressive has treated us poorly and I will NEVER ever hold a policy with them ever again. If you are smart you wouldn't either. Please save yourself the headaches and go with another company. They don't even deserve 1 star. read more

Please if you are here because you're looking for insurance companies do not pick this one. Progressive literally just takes your money and does not do anything for you when you need them. They have such awful customer service support and do anything they can to keep you as a client- including lying to you. I have had them for over five years, loyal client with no records, no tickets, no accidents. Now that I need them to come through on their part- they drop the ball. Please do not feed this greedy company. Run far far away from progressive. I really trusted this company and talked so highly of them until I needed them to protect and they failed. I'm so incredibly disappointed and disgusted with their service. Over $12,000 of my money went to them all for nothing at all. They do not deserve your business, do not pick this insurance. I'm glad I at least saw through that before I was roped in for another year of crummy service. read more

Absolute racket. Recommends a shop for repairs, while giving a 30 day limit on car rental they will cover. When the repairs run over 30 days I argue they should extend coverage as THEY recommended the shop to go to. Their response was "well you chose to go there." The amount of money I pay for this insurance and this level of service is ridiculous. Not to mention this is a not at fault accident on my part. read more

They will do anything they can not to pay for accident repairs. They are fine taking your money for multiple years but when something happens they are all about them and not about the customers. read more

I'm having the worst experience of my life with Progressive Insurance. They assigned the most worst representative to my claim, her name is Shalimar Young. She is being extremely rude, disrespectful and unprofessional. In a such terrible moment of my life after someone hit my car, in the moment that I most need help they assigned this terrible professional to handle my case. This is causing me so much pain. The representative phone number 385-275-3685 if they assign you SHALIMAR YOUNG - PLEASE ASK FOR SOMEONE ELSE read more

I had to cancel my insurance because I had to move and had to quit my job due to unexpected circumstances. The Progressive website said I could email about cancelling. I never received a response. They tried to charge me for the month after, despite me explaining multiple times it was meant to be cancelled the month prior. Customer Service tried to insist you couldn't email to cancel, I had to point out to them on their OWN website where it said that you could (they didn't even know where the Email tab was). Still wouldn't waive the charge. Thanks for being another reason I am struggling. read more

If I could give a one star I would. In Texas, progressive writes their policy so if you have a legal age driver, even if they don't have a permit or license, you will be charged to have that person excluded on your policy. What a scam!!! I'm paying progressive $90 a month extra (until we can find another auto insurance co) to NOT have our 18 yr old son be covered as a driver---he doesn't even have a permit. read more

Progressive charged me a late fee even though my check was sent in and postmarked well in advance. They had the check; it just took them a long time to process it. I then received a lapse in coverage for non-payment email, so I called and was advised to pay with a credit card, which I did. When they charged me a fee, I called to question it and was told the fee couldn't be waived because that is their policy. It's frustrating; I would hate to have to deal with them for an actual claim. read more

If you're shopping for insurance - keep looking I was in an accident when an 18-wheeler's tire broke off and hit my car on July 8, 2024. I reported the incident through the Progressive app within an hour. It took 5 business days for my claim representative to contact me. The accident happened on Monday at 8:45 am, and I didn't hear back until Friday at 12 pm, only after I sent a follow-up message. We discussed the accident and planned for me to drop my car off with my mechanic on Sunday for the Progressive team to inspect. I was told at most, 2 business days for them to get out to see the car. I had to pay for a rental, which would have been fine for a day or so, but now it's been a week. Despite multiple requests for callbacks, I've received no updates from my claimed rep OR the leaders I was "escalated" to. My mechanic was told someone would visit last Wednesday, but no one has called or come by. I need help. I've tried to follow the proper channels to get my car fixed, but it feels like no one at Progressive cares. I have cancer and need my car for treatments, which I've mentioned in every call, but it seems to fall on deaf ears. Claim #24-295832498 read more

I have no issue with the person I spoke with other than that she was not personable and it felt like she was reading from a script. I had opted to receive communications via email. I was "sent" an email requesting information about my household because my daughter received her permit. I hadn't gotten the email nor was there a notification on the website. my monthly payment rose $200. I couldn't change the information online. I feel something this important should be sent via email and mail. The overpayment is credited to my account, and I am grateful for that, but would it kill Progressive to allow their customer service workers to be slightly personal? Allowing customers to change information online would benefit them as well as us. read more

I have a 16 yo niece currently living with me and Progressive wants to charge me an extra 114 dollars on my insurance. I asked them why they said there's a "chance" we may have to cover her. I tried to explain that she's on her parents insurance but the agent was extremely rude. I've been a customer for 10 years and this is how they treat me. Decided to cancel and found another company who doesn't take advantage of their customers like they do. read more

Progressive insurance company is a big joke. Do not go through them they will cancel your policy and claim it's because they needed more stuff from you. They will lie and say they have been sending you letters through the mail and emails. Lies, never received anything from them. They cancelled my policy and I had no clue until I went into my progressive app. When asked why they didn't just call me. I was told we don't do that and no other insurance company will call either. I told the person that's not true I have had other insurance companies call me. The person made it sound like I was lying. This company sucks and I will never go back to them. Was told by many that they do this so if you renew they can charge you more money. Stay away don't get scammed like I did. Shame on you progressive. read more

Not sure what's going on with Progressive. I had them as my automobile insurance carrier for the past five years. Ive made two previous claims through them and had no issues. Fast forward to yesterday, to my surprise, I was debited $350 for my monthly premium , which is more than double what I usually pay. I immediately reached out to them to notify them of their obvious mistake to which they informed me that since I had another adult living with me, they took it upon themselves to add said person to my policy, without my consent or knowledge. They also went onto advise me that they do not need my permission to add another adult (even though this person carries their own insurance coverage, for which they were fully aware) to my policy, they can do as they see fit and consequently increase my premium. I told them to cancel my policy effective immediately and I went over to AAA. I also reported them to the Department of Insurance. read more

I have only been what's the progressive.Two months, and they've already doubled my policy rates. They were unwilling to help me get my money back. I agree to a 102 monthly premium. And no, now I found out it's two hundred and forty four dollars, which I never agree to. read more

We are new to Progressive, and today, they told us our rate would go up $130 because our adult son lives with us. He has his own insurance, and we asked why are we being charged. The representative said that's our policy. We asked why this policy wasn't said to us when we signed up and switched our homeowner's insurance coverage. They didn't have a response. read more

Progressive insurance, more like obsessive insurance. I signed up with them and had nothing but problems. I received 49 emails in 20 days from progressive insurance. They canceled me because they would not accept my rental lease as proof that I lived in the house where I live. They also made me add my 15-year-old son to our insurance even though he doesn't have his permit or license and has never even been behind the wheel of a car! I'm pretty sure this is illegal, no other company does this. After literally having nightmares and receiving several emails every night in the middle of the night, I was happy they canceled me. Now I am with Allstate, and couldn't be happier! And my premium is literally half of what it was with progressive. Don't ever sign up with progressive! read more

I have been with Progressive for over a decade without filing any claims. I got into my first accident, for which I wasn't at fault, and my vehicle was totaled. Unfortunately, the vehicle that hit me had no insurance. Being with Progressive for so long without any claims filed, I was hopeful that they would be there for me during a very stressful time in my life and help me through this incident. However, that is the opposite of what happened. They love you when you keep paying them year after year without claims, but when you need them, good luck! They will leave you high and dry without any remorse. Learn from my mistake, look elsewhere for insurance! read more

This company is a rip off. They will claim that they are helping, but don't trust them they will raise your rates for no reason. I have been with them for over 20 years. This company has gone downhill. I would hope that others read the reviews and stay away from this scam of a company. Don't talk to them on the phone because if you answer any questions they will use anything you say as an excuse to raise your rates. I will be dropping them as soon as I can do some research and find another insurance company. Shame on you Progressive, because you used to be a good company, but not anymore. Also is you get the tow service they make you pay and then you have to try to get them to reimburse you. read more

Falsely reporting to lexis nexus CLUE report! Horrible customer service who have 0 knowledge! Statements like, yeah, its so confusing, yeah that happens sometimes I don't know why. Not sure why they transferred you here. Definitely running back to allstate! read more

I was visiting Florida when hurricane Helene hit and my car was wiped out by flooding. I was stranded in Florida, as an Illinois resident. Customer service and Claim department - both were excellent! Very knowledgeable and professional and compassionate to what I was going through. I've never had to file a claim before and they explained everything and kept in touch with me. So far, so good. Now let's see how they handle the payout of my totaled vehicle. TBA... read more

Progressive billed me for my son even though he is not living in my house currently and has his own insurance. After they insisted he needed to be on my policy, I switched him over. Only they retroactively billed me as well. So I ended up getting another 6 month bill one month after paying s full 6 month policy on him - even though he was insured and I have proof of his insurance. Essentially over billed me $400 but they say they are following "underwriters" policy and there is nothing they can do to fix it. Shady policy. I had been a progressive driver with no claims for almost 2 decades. read more

They are legit taking forever to get a tow truck! I can't fucking deal with this anymore. It's so frustrating. Just get the truck and help me first. I'm about to get fined if they don't expedite this faster. The one handling my case is never in office and it's so dumb. read more

Switched from GEICO to Progressive about 6 months ago. Never had an issue with GEICO , the initial rate was a little better with Progressive (Or so i thought!!!!). Switched insurance and after the initial 6 months, my rate was scheduled to go up $120 per month. No accidents, citations or claims. I am a Police officer and when i called to see why the rate increased, Progressive said it was the Snapshot Driver Monitoring (on phone). i explained that the days and times in question were when i was working, and that as a police officer you often drive faster (to respond to calls), brake harder (when making traffic stops) and have to utilize your phone (handsfree to take emergency calls). Progressive did not care and stated there was nothing they could do. Poor customer service and treatment of First responders out there doing their job!!!! read more

Worst company I have ever dealt with.. they kept upping my price monthly, it took over a month to cancel in which they still charged me TWICE even though I provided all documents for proof of insurance with another company. My payment went from $310 to $425 in the matter of a month which is not the policy payment I agreed upon. I tried cancelling on the 7th, they still haven't resolved my issue or sent FULL reimbursement. Seriously find any other company to work with, they're not worth the time, or headache read more

Big shout out to Dustin and Kristen in homeowners insurance! Went above and beyond. They are proof progressive takes care of their customers. I'll recommend Progressive to family and friends. read more

You better off from this insurance they are thief, like to add people to you policy to get more money or they cancel the policy, that's what happened to me. They stole more than two months because I didn't agree to add another household to my policy this should an optional. Better drive without insurance than this progressive insurance read more

They are horrible!!!!!! First of all, it is not an insurance company's business who lives in my house as long as they do not drive the car. And FYI progressive, an estimate is an estimate!!!!!! It doesn't mean the person should automatically be added, especially when you did not have my permission to do so. "It's our policy" is not a good enough reason!!! Gouging the customer is not good business. -10 out of 5. Will never have again. With policies like this I am surprised they are in business at all!!! read more

PROGRESSIVE INSURANCE RIPS OFF ELDERLY DISABLED Progressive Insurance is a fraud. I'm elderly disabled woman on a fixed income and was ripped off by progressive. I purchase auto insurance through progressive insurance. I've been with them for over 5 yrs. Until recently I just had auto pay For my account. I realized that they took out a double payment this month. When I checked into things further I realized that it wasn't the first time. I've called and they promised to resolve the situation, however they say that they can only refund for the current month due to timing. I have 3 months to file a claim. They also will sell your information to other companies in order to get you to buy other things to compliment your insurance policy. I never gave my permission to do this. I guess it's common practice for this insurance company to do. I requested a refund since I need the money to buy groceries, however they didn't seem to care. They process refunds in the order they're received. It could take up to 6 - 8 week's to process. I'm so disgusted and upset with their business policy's practice. Beware of Progressive!!!! Don't trust them!!!!! read more

Pray to whatever god you believe in that you never have to actually use them for the services and purpose you're paying them for. They will not pay for everything, and they will make excuses why. And you also might have to press charges. read more

Nickle and dime you to death. To get 50$ off for good driving they just raise your rate to cover it. I'm so over this.

I have had several policies with Progressive (vehicles, trailers, ATVs) for well over 20 years and haven't had an issue with them until now. I always disclose the members of my household as required. This year, Progressive decided they did not believe me. Progressive decided that several people lived in my 1-bdrm home with me and unilaterally added them as drivers on my policy. I have no idea who these people are or why they were associated with my address. In adding these strangers, Progressive divulged personal information about them to me as well, including their full names, dates of their last several claims, years of birth, driver's license states, last 4 of their licenses, number of years licensed, marital statuses. These strangers have different last names from each other and from myself. They also have drivers licenses in three different states--none of which are my state. In doing a quick internet (public records) search by myself, I was able to find a true address for at least one of them. Progressive should be required to do more in-depth research and not put the onus on me to tell them someone does not live with me. Progressive did not call to ask me about these strangers. Progressive's only call was to push for bill payment after they increased my premium--but since I knew I had paid my policy in full, I dismissed the call as a scam. Progressive should not rely on emails--these are often phishing tactics and dismissed as well. To add insult to injury, when I called Progressive, I was met with pedantic script reiteration and zero attention to customer service--there was not a smile in that voice from the word "hello". I told them I did not know the added drivers and yet they repeatedly asked "How do you know ___?" So I will be moving all of my policies to another provider now and because both my husband and I were treated so poorly on the phone, we will share our experience with as many people as possible so they can avoid feeling bad too. read more

DON'T BOTHER GETTING INSURANCE WITH MONEY SHARKS, PROGRESSIVE INSURANCE! All they care about is getting all your money in premiums with stupid company policies. They have a policy if a household member is drivers age and doesn't have Progressive Insurance, they have to be added to your policy, and in turn, yep, increase your premium. Guess what, everybody doesn't have to have Progressive Insurance And by the way, that household member has his own car and his own car insurance. So you want to add a 36 old to a 19 year olds already expensive policy. I think not. They don't care. Money sharks. And if you don't do it, you will be cancelled. Well you just cancel honey. There are hundreds of other insurance companies in the world. And I'll just cancel our other 3 policies and our business policy. So now you lost 4 policies and not just one. They have really pissed me off! And when I'm pissed off I leave and I tell everybody! read more

If you think the fictional character, Flo, from the Progressive ads is the only good thing about the company, think again! I was involved in an accident with a Progressive holder but even though this accident (and the inconveniences that follow) is an unpleasant event, the Progressive customer service was accommodating and helpful. Because the Progressive holder was at fault, they took my truck in two days after the accident to get it fixed and provided a rental car as protocol. When you get to the building, think of an upscale Liberty tax, where they offer you a complementary beverage and get you squared away within 10 minutes. read more

Progressive Insurance - My car rental. - Auto Insurance Near Me - Midvale, Utah

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I am not Insured with progressive but I was involved in a accident with one of their insured. The way my claim was handled make me believe I should be Insured through them. I will definitely be shopping progressive when my policy is up. read more

i swear i know flo! her name is stephanie and she admits progressive is among the worst car insurance companies. beware!!! they will-investigate you on any off matter. they will demand eg. personal phone records! they are criminally focused to deny your claim. this is a fact and it is rampant in their history.. dont believe me...ask some prior clients . stay away!!!!!! read more

If I could give them a zero, I would. Worst experience I've ever had with a so-called "professional." He spoke over me, and called me "repetitive," as I tried to explain. Here's the situation: HIS client was at fault--he pulled out in front of me from a neighborhood. I was driving 30 mph going straight in a BRIGHT orange car. The airbags deployed, fluid leaked, my arms were cut up from the airbags, and my head hit the seat. My car was towed. I had to WALK home because, as it turns out, there is a shortage of Uber/Lyft drivers, as well as rental cars. It was a Friday. I couldn't get a rental car until the following Monday, at which point I immediately went to the tow-yard, and signed the release form so they could take it to the body shop for repairs. On Tuesday, June 29th, the tow truck tried to deliver my car to the body shop, but the insurance companies (both mine and the other driver's) REFUSED TO ACCEPT FINANCIAL RESPONSIBILITY, so the body shop company had to refuse the vehicle. UNBEKNOWNST TO ME, the car was returned to the tow yard, where it sat until I found out the following FRIDAY. I received letters from both insurance companies saying they refused to pay the tow storage after the 29th--although the tow truck driver attempted to deliver the car ON THE 29TH. That's around $500 they're expecting ME to pay, for an accident that was 100% not my fault--with FULL coverage. This is on both insurance companies, State Farm and Progressive, but it is GEORGE, the agent from Progressive, who was so unbelievably rude, literally talking over me, and when I asked for him to let me finish my sentence, CONTINUED to speak over me, until I yelled, and he said I should "stop being so repetitive." Seriously? What a human. Any company who is okay having their agents treat ANYONE in that manner is a company I will definitely not be supporting. Even though I am still VERY upset with State Farm over their own refusal to accept responsibility, at least their agents were polite and professional. That said, I think I will take my perfect driving record and my excellent credit score to another insurance agency. I suggest you all do the same. (Any recommendations?) read more

Met my needs and I got to drop off my car and get into a rental without going to a dirty shop. I enjoyed the interaction with the progressive employees will be looking forward to my vehicle being completed. read more

If I could give zero stars I would! What a terrible company! I was involved in a hit and run where there client ran into my vehicle and fled the scene. I gave my recorded statement to their adjuster and stated what happened he said it was a case of he said versus she said and that I was liable. I didn't agree with this because I was the victim and the police report indicated this. The agent promised to investigate and keep me posted the next day I spoke to my insurance (USAA) and they said that progressive found me liable. No investigation was conducted the agent just right out lied to me and filed the claim as he sought fit. Very unethical behavior I will never consider having progressive insure me and would discourage you from doing likewise. read more