Jordan Carly were very thorough when it comes to follow up with his patients. He explaines…read moreeverything really well and truly cares for his patients.

JORDAN CARLEY is a real Professional and is awesome in handling your needs. He perfectly knows all…read moremedications and he explained witch one will be the best for my needs. I am very happy with my visit. He quickly understood what medication I need. Jordan, Thank you!

Looking for better answer to aid in the twins healing process I decided to seek the advice from…read moreother resources in the community. The proper balance between mind and spirit is what I am seeking. The current psychiatrist that they are seeing did put them on medication. The side effects of these medicines are scary and I do not want them to be something they are on for years. Seeking new answers to current issues they are experiencing, I am hoping medication will be a second decision made. The staff here is very friendly and welcoming. When I checked into their office the lobby area is very small but we are not going to sit here very long. Plus outside the office in the building that the suite is located in the lobby is huge with tables to sit at and a large tan couch if one seeks real comfort. After filling out the paperwork we were called back to the room where we would meet the doctor. The doctor who took care of us was very helpful and pleasant. Her assistant was charming as well. Feeling very comfortable the doctor and her assistant put us at ease as we discussed the twins business. The doctor informed me of what services that they offer and addressed my concerns about the medications that the twins were currently taking. They offer wonderful and caring psychiatrist here that if have too will medicate the patient, as needed per case. They evaluated the medicines they were taking. The doctor also took into consideration family history and if a diagnosis of the twins is necessary. All could not be accomplished in this visit so I will be returning for another visit, in the mean time the doctors suggestions will be applied to our lives.

What a wonderful group of people here at this office! From the very kind lady at the front desk…read morecheck in to the therapist my daughter saw, it was a great experience. I have been to a handful of mental health/counseling locations here within the past 5 years...I know what is out there, junk!! I was presently surprised to say the least. We are new to Medicaid and we were seen that very next day. Now you know, as soon as they hear Medicaid, it's usually going to be booked way out! Nope. And never looked down upon us for it, I appreciate that! I look forward to being seen here as well as my daughter.

I had a really bad experience with Allison who I thought would be a great fit for my daughter based…read moreon reviews. Well I was extremely wrong. I initially started to speak with Taylor who I believe is the admin for the therapists. At first I thought this place was in order because she followed up with me and asked what I was looking for through the process. Guess what, nothing was in order and it's so disappointing when you're trying to get help and have to go through a bad experience with experts that help people. This is not the case where all they were looking for is the next person to take money from. One of the worse things Allison did was, when we were done with our session she didn't even walk us out to the front door and said your time is up when would you like to schedule another day and time? All I have to say is WOW! At that, this session was for my daughter when we arrived she said, oh this session will start with myself and my wife, so my daughter had to wait at the front. What a joke! I have text messages from Taylor to bring my daughter. Even the online links she sent were out of wack. I should of researched more especially when you only have 3 reviews. Later to find out Allison is only an intern for the company, go figure. I promise, everyone please be careful and do your research. The owner Rebecca is not even here in Vegas and only does virtual sessions. I feel it's more personal when your trying to see a therapist or psychiatrist in person. Rebecca should definitely reevaluate who she hires for her office. Horrible how you don't even walk us out and say okay thanks for coming. Unbelievable, I'm in sales and I would never ever do that to my clients. I tried to reach out to Taylor and she literally went ghost and shows on text she read all texts I sent. This place is a scam and they will take your money. Please be careful everyone! I went ahead and changed the stars, because Rebecca reached out and made everything right. What a difference when I spoke with her. It shows that she is a professional and I wish she was here in Vegas. I really do not want to bash anyone, but Allison needs a lot of training in her field. Funny thing is finally Taylor responded and that was a joke! I am sorry to give your business a bad review.

New management is Insight. They don't answer the phone, don't respond to emails, won't transfer…read morerecords after multiple requests.

Could not ask for a better listener than Jennifer!!!! She has been wonderful to me!!!!!read more

Linda put me on an anti psychotic medication when it wasn't necessary and caused extreme painful…read moreside effects. I have not been able to get off of these meds since . I highly recommend avoiding her . she truly has ruined 5 years of my life .

Filipina C. been a patient of Dr F. Suba who is very professional, knowledgeable, friendly…read morepsychiatrist. Dr Suba is highly recommended to all...

This practice is awful. I like my doctor. I've been seeing Dr. Castillo since 2018 and before him…read moresaw Dr. Suba starting in 2016. But the practice as a whole is terrible. Whoever the call center people are are clearly foreign. They mess things up every visit and are painful to deal with. Dr. Castillo does Telehealth only since he moved, so doing all of the scheduling directly with him is best. He is usually always late for appointments, which is less frustrating when the appointments are Telehealth and I'm not sitting in a waiting room. He often forgets which medications we have tried in the past, but is very easy to work with and will always present different options to choose from which I appreciate. Dealing with the practice is infuriating. I'm not sure what it is like to go in office at this point but back when I did go in to the office for appointments I wasn't impressed.

I enjoy working with Dr Chris. He helps me manage my meds and offers me great coping tools. I…read morewould recommend him if you are looking for a psychiatrist to help your mental health.

First - the office staff is amazing. They get back to you quickly and have been incredibly helpful…read moreand kind in assisting us. Our grown daughter had her first acute psychotic break recently. Navigating this new world we have found ourselves in has been intimidating and filled with emotions and lots of concern. The support of the office staff regarding all my questions has been such a big help. We also recently had our first appointment with Christopher Kagay. He has a lot of great reviews (which is why we chose him and the Mayes office) and he lived up to every single one of those reviews and then some. He was thorough, kind, patient, and had a very calming demeanor. He clearly cares about his patients and has a very positive and reassuring outlook. He also brings a wealth of knowledge and experience; presented in laymen's terms that makes it easy to understand. He took his time to go through the history of our daughter, asking me questions, her questions, etc. Again this being our first time navigating our way through this journey; just knowing that this doctor and this staff are with us every step of the way has been a life saving anchor in what feels like very stormy seas. I simply cannot sing the praises of this group loud enough. Forever grateful and I highly recommend them. If I could give more than 5 stars, I would.

Izabella Ostolski is the best and she is heaven sent. I don't know what would have happened to me…read moreif I have never found her. My first psychiatrist experience was terrible as what he gave me made me suicidal and never called me back. APA was able to see me right away and Izabella was so empathetic that I felt comfortable opening up to her about my issues. She really listens to what you you say and don't say. It took less than four months to get me on the right combo of meds to get me stable. She was always on top of it. She made me feel like I had a partner in this. I am so grateful to her. The office also runs smooth and the staff are friendly and knowledgeable. Its so nice nice to know that you can have confidence in a staff that they will take care of your needs immediately. I never had issues with them an when I call they return it almost in the same day. Izabella also calls back. I am very happy with them and I already recommended them to my friends.

His staff outright lied to me over and over and I suspected, but found out when the manager told me…read moreshe'd been out for an extended period of time and that's why she never returned my multiple calls. This after staff gave me miscellaneous other reasons other then that that something never got done. Because it was dependent on her to get it done. Then Gupta calls me WITH her in his office and told me I made her cry. Really? I mean WTF would you do that? How unprofessional, unethical and absurd was that? I immediately fired him and went to a new psych with whom I'm totally happy. This happened a couple years ago.

I've now been seeing Dr. Arceo for a few months and things have vastly improved since I first began…read moreseeking mental health treatment here. I truly appreciate how attentive Dr. Arceo is to my needs regarding medication for Generalized Anxiety Disorder, Panic Disorder, Depression and Insomnia. I never feel rushed. He always takes the time to not only listen to me, but whenever there's a medication change he fully explains his reasoning for the change, how the medication works, and what type of outcome I should anticipate from trying this new medication. I've never had a psychiatrist explain everything so clearly to me. Thanks to Dr. Arceo, I now have a handle on my insomnia. My depression has subsided quite a bit. He also educated me on the anxiety medication I prefer and he's happy to continue prescribing me my preferred meds as long as they continue to help. Help from the receptionist and other office staff has also improved greatly. Phone calls are answered relatively quickly. I'm really glad I stayed with Dr. Arceo. This is the best mental health care I've received in a long time.

I made an appointment on 9/10/24 to see Dr. Arceo. I arrived 20 minutes early for my set…read moreappointment on 9/23/24. The scheduler says "Your appointment was set for yesterday (Sunday). But also Dr Arceo told us he would no longer be taking patients as of last Wednesday (9/18/24)." I showed her proof that I made the appointment earlier than 9/18/24 but the scheduler stated that Dr. Arceo wouldn't honor the appointment because he's still no longer taking new patients. A long wait time in a medical office is one thing. Being told your confirmed appointment is cancelled and can't be rescheduled when you arrive is a 0/5 level of business function.

Don't do it. I had a…read morevery frustrating experience with this office, both with the front desk and with Dr. Nguyen. The office manager was, at times, extremely rude over the phone.There were multiple scheduling errors, including one instance where she called me in a very abrasive tone insisting I was supposed to be in-office when my appointment was actually scheduled as telehealth. When I calmly explained this, she told me I was wrong. She later called back after realizing her mistake, but did not offer any apology for the way she spoke to me. On other visits, I could overhear her speaking harshly to other patients on the phone, which was honestly uncomfortable and unprofessional. As for Dr. Nguyen, appointments felt very rushed and impersonal. Visits were often only a few minutes long, and I didn't feel there was much effort to understand my symptoms or adjust my treatment thoughtfully. I was frequently interrupted or talked over, which made it difficult to fully explain what I was experiencing. The communication between the office and the pharmacy was a constant issue. I was left to deal with the pharmacy myself over and over again. On top of that, Nguyen threatened me when it came to my medication. I was repeatedly told I might not be prescribed my medication if I didn't pick it up "on time," even when delays were caused by pharmacy issues or my work schedule. At times my treatment was actually changed because of this, which completely threw things off for me. My final experience was the last straw. He called me nearly 30 minutes early for a telehealth visit while I was getting ready for work. When I said I'd call back at the SCHEDULED time, he told me telehealth would no longer be an option for me and I'd have to come into the office. When I explained that I live 30 minutes away and these visits are extremely short (less then 5 minutes), his response was "that's okay girl nice scenic drive for you" I switched doctors that same day after that and the difference is night and day. My current provider actually listens, communicates with the pharmacy properly, and treats me like a patient. Would not recommend this office.

Stay far, far away…read more Expect deceptive billing and practices coming here. The negative reviews here are accurate. I've seen more on other sites that more accurately reflect what people can expect coming here if they don't try to get those buried or removed also. This is not a 4-5 star doctor, practice, or experience. Do not expect any education or answers to your questions. If you do have questions for the Doctor, he will tell you to go somewhere else and find another doctor (take this advice). Their office manager is universally unprofessional and unhelpful. If you leave an honest review or leave a complaint with your insurance (which is a patient's right to do so) rather than being open to the feedback to improve patient care or experiences, she will retaliate against you and you can expect longer wait times, ignored concerns, and calls that are never returned. She has told me before she will make sure I'm the last person seen when I had an earlier appointment (only after I filed a complaint with my insurance about her specifically). The doctor claims he wants open communication, but in reality, he avoids responding and acts like he has no idea what you're talking about when staff advises repeatedly they've let him know what's going on and have spoken to him about it. In my case, he billed my insurance $250 on 3/3 to call me on FaceTime and is refusing to send my prescription. He then no-showed for a scheduled appointment on 3/31. I never canceled anything--I simply asked a question (which I am allowed to do but is always met with defensiveness and dismissiveness) why I needed two appointments and had to pay twice in the same month (3/3 and 3/31) when nothing had changed. I was repeatedly told by office staff that the doctor would call me, but as the day went on, I instead received a text saying my invoice to pay for my appointment was canceled. No explanation. No call. No replies to my emails. There's a paper they want you to sign that you understand and agree with the results you've gotten from the doctor. "Office manger" tells you just to sign it before because that's how they do it. I agreed to sign it once I got the results and even that is met with a confused look and hostile energy. When I called with my insurance company, thank goodness the call was recorded--she claimed no one ever said the doctor would call me, called me a rude liar, and refused to help resolve anything which is her standard defensive and unprofessional level of unhelpfulness. Dr makes you sign a paper saying when he will "dc" you. I personally asked the doctor, before signing that, in my appointment if that included pharmacy delays out of my control, he said NO and just communicate those to him, and I did. This office manager tells my insurance she's not helping or rescheduling my appointment THEY cancelled because of pharmacy delays in February and after they already took my money and billed my insurance on March 3rd. Be aware: not if, but when.. When you experience billing issues at this office- it is not promptly resolved or met with a willingness to help. After looking at my insurance documents I had to call in the past and found out I was owed a refund from this office! They are not proactive in any of this. When you experience delays outside your control, like pharmacy issues, this office will "dc" you but still bill your insurance. You can expect long wait times, even for virtual appointments, and if you miss that call, he will "dc". If you have any standards for your care and are truly interested in finding a provider to support you or family's health, please find another provider. There's better places with structure, practical procedures, and professional staff in place to support adequate patient care.

My PNHNP was impolite and lacked in experience. Billing was double what was advertised and I ended…read moreup paying $150. Treatment was ineffective for PTSD. Stay far away from this illegitamate company.

I love this company-we started with them over a year ago for my teen(who would panic going to any…read moreDr.) & after we met Dr. Jenn & staff...I started using them,also! I pay $75 for every 2 mo.-(at 1st it was every month until the meds. were right)have FaceTimed from my room, movies, Phoenix & once in CA- it is SO awesome Have to change an appt.? They are so nice about it-we usually talk at 7 or 8 pm- they are really flexible! I never want to go back to a "regular office visit"