I don't understand why on their website it clearly states under "consultation" the following: "...you will have a consultation with Dr. Derek Chow to discuss your health-related problems, concerns, and potential treatment options. This initial visit is designed for Dr. Derek Chow to learn more about you, your condition, and expectations to determine how chiropractic care can meet your goals." To my surprise they simply just told me Dr. Chow only meets the patients if your injury is sports related. Really?! I felt that this is misleading because the number one reason I gave this place a try was because I thought I was going to be assessed by the doctor himself.
Secondly, the straw that broke the camel's back was their scheduling. I was there on a Friday and I booked a second visit for the following Friday. My injury is due to postpartum baby care pains and so I had to make alternative arrangements for a babysitter to babysit my newborn in order to attend my next session. They called me 2 days before saying they aren't able to see me anymore Friday because there was a scheduling error. This had caused me $45 to cancel with my babysitting service less than 3 days in advance.
Friday comes, receptionist called me but I missed their call and she left me a voicemail at 5:30pm asking if I was still going to go in for my 5pm appointment?!? I don't get it, why call to ask me that when you cancelled?
I would not recommend this business. read more