I have been a member for many years even when i had Health Insurance the co pay was better. I…read morenormally order all my labs on my own and bring them in . The Practitioner was very knowledgeable and caring! She explained everything to me in a way I could understand! YOU must tell the front office if you have a membership they do not look it up unless you do. and Members get priority for walkins.

I walked in and only waited approximately 15 min. The Practitioner was very knowledgeable and…read moreconcientious! She explained everything to me in a way I could understand! This will definitely be my go to place when i need urgent care! Joe F

The clinic portion is great. Average wait times- 10-20 minutes. Dr schopmeyer and Eric Allen are…read moregreat. Small and friendly staff. The sales and service portion is terrible. I made an appointment days ago after I was advised walk in clients may wait up to an hour. I arrived to nine people waiting. It's 25 minutes past my appointment time and here I sit. The only reason I am here is because I've done multiple phone calls and online chats with no resolution to my problem. I've had FlBlue for 4 years and never had an issue until this year. My advice- if you don't have an appointment with the service center- don't bother going. And even if you do, prepare to wait 30-60 minutes. One lady who was a walk in had been waiting 3 hours, because she was secondary to appointments (which I totally agree with). But yeah, it's a very busy place.

BE PREPARED TO WAIT FOR BILLING SERVICE! EVEN IF YOU HAVE AN APPOINTMENT!…read more Appointment scheduled for 10:00 am. Arrived 5 minutes early. Waited 50 minutes in an empty lobby to see someone. No mention of my wait. To top it off she was unable to print out my current correct premium statement. Have to "mail it to me and I should receive in 7 working days." Two minutes tops spent with the representative for the wait. Unacceptable time wait. Unacceptable service rendered. Hopefully, I will never have to return.

Definitely Was A Busy Day.In The End The Staff Was Great . Shout Out To Allison V!!…read more Ron Pavicic

No appointment availability for pre employment screenings. Multiple people called back before me…read morethat got checked in after I did. Have sat waiting over 1 hour in front lobby and continue to wait while in back lobby extensive amount of time. Cannot get this location done on your lunch break. Request your employer to order through a place you can set appointments. This is awful.

10 out of 10 will never recommend me and my mom went there for my mom and she went in there for…read moreantibiotics. She was seen relatively quickly, but the doctor judged everything all the way to the medicine that she took and then tried to refuse to give her the antibiotic she asked for they finally checked my mom and it turns out that she has pneumonia and the doctor gave steroids instead and my mom is a type one diabetic and that can make her go into a DKG that doctor needs to be fired

Rude, never actually saw the doctor-not sure if there is one there. Dean at the front desk was…read morerude. They overcharge and didnt get any assistance. Needed Heart medication and they didnt even listen to my heart! When the pharmacy couldn't fill the prescription they refused to help!! Do not recommend. $175 per person per visit is all they are looking for! Terrible serice.

Review: My UTI-tinerary to Recovery…read more Let me tell y'all about my recent trip--not to the Bahamas, not to Paris--but to the oh-so-romantic destination known as Urgent Care. So my back started throwing shade and not in a "girl, you carried the team all weekend" kind of way. We're talkin' more like "your kidneys are protesting your life choices" kind of ache. And then my stomach joined the drama, all tender and whiny--not because my man cooked me a candlelit dinner and gave me butterflies, but because apparently my insides were staging a full-blown rebellion. Naturally, I sashayed into urgent care like the classy, hydrated queen I try to be--and within minutes, the pee parade revealed its ugly truth: UTI, possibly flirting with a kidney infection. The audacity. Now let's be clear--I'm newly engaged. We're still deep in the honeymoon phase. The last thing I need is a do not enter sign posted at the love shack. So I looked that nurse practitioner dead in the eye and said, "Listen, we need to fix this real quick. My garage is hot, and my man's got valet energy." She nodded with a knowing smile that said, "Say less." Cue the miracle antibiotics--a short-term lease on life for my bacteria, and a fast pass back to the Tunnel of Love. Would I recommend this urgent care? Absolutely. Efficient, empathetic, and fully supportive of getting me back to... functionality. 10/10, would let them tune up my transmission anytime. In summary: Crisis averted. Romance resumed. Bladder betrayed me, but love prevails.

This is the worst physicians offices I've ever been to. The people at the front desk actually…read morecanceled my appointment without telling me so that I drove all the way up there for no reason. They made me jump through so many hoops about my insurance card and refused to do anything to help me. The provider,a physicians assistant, Chris volturo, is not a good provider,has no communication skills, doesn't care about you as a person or patient,and for a man is very spiteful. Once I saw enough of this individuals character, I determined that I would not be returning there to see him again,and I found a new doctor with haste. So really it's a moot point,but I'll disseminate it to you anyway. I think this guy retaliated against me for leaving a review a truthful review on google, because out of the blue I received a letter saying he couldn't be my provider. It has been like a month or more since I saw him last, and the only thing I can think of is that he didn't like the review I left but I'm not going to pull any punches when it comes to telling the truth. So I guess in his mind he was retaliating against me by terminating our provider "patient relationship" and cutting me off my blood pressure medicines in an attempt to put me in bad health. That's not the type of person I want to be my doctor LOL I don't know about you. I guess it's lucky for me Pensacola is filled with good doctors... Like the doctor I was seeing before him at the same office. A woman, that was a good doctor to me for a long time and cared about my health and quality of life. I don't understand why this prior doctor and I had a good patient provider relationship for so long until she quit that office, but Mr volturo was not capable of doing the same,which I find perplexing. I've never experienced something such as this with any provider in my life, but maybe it's me!! Maybe I'm too straightforward for him to fathom. Once you see a person has a character flaw, is passive-aggressive, hides behind everything and gets everyone to try to fight his battles for him, you don't really want them to be near you, much less in charge of your health care. All you have to do is sit back and watch people and they'll betray their weaknesses to you. Health Care providers are no different. Like I said I've never experienced this with a healthcare provider before, but if you live long enough you'll see everything lol. Most providers I've dealt with have been good stand up men or women that tell it like it is. There are plenty of other fine providers around Pensacola that will not treat you like this guy or his staff will. I mean the dude is attempting to deny me my blood pressure medicines by canceling my prescriptions so that my blood pressure will go up. So basically this guy would rather see me die of a cardiac event due to uncontrolled blood pressure than be forthright with a patient. If one thing is true is that these people do not take Baptist mission statement seriously, and I was not treated with dignity and respect here, as the Baptist mission statement says I should be. I hate leaving bad reviews but I'm not one of these people that takes crap from every Tom Dick and Harry and I tell it like it is. I don't pull any punches when I'm telling the truth about my experiences and I don't care who likes it. I'm just being honest, and I know that people wont choose not to go to this place because of my review but when they get there and they're treated badly maybe they'll think of it.

With all the other er options within a 5 minute drive go somewhere else. Spent over 5 hrs here…read moretoday and would have been 6 if we would have waited on the front desk. Upon leaving every room we passed was empty a patient was waiting at the front desk just to check in and seemed like he had been there a while.... Wouldn't provide records of visit said we had to go to the main office for that. Front desk people around 5pm were cussing getting loud and acting unprofessional go somewhere else.

If I could leave ZERO stars I would. On 06/14/2025 it became…read morenecessary for me to seek medical care at the following location for 2 wasp stings that had swollen my hands and arms severely: Baptist Emergency Room & Urgent Care - Nine Mile 9400 University Pkwy #101A Pensacola, FL 32566 448-227-4500 Upon arriving at 6:39pm I was checked in quickly and asked to have a seat. Very shortly after that the Triage Nurse called me in and my vitals were taken, then I was asked to have a seat in the waiting room because they were full. I went back to the waiting room at 8:50pm at which time I was taken back to a "FAST TRAK" room. Trust me......that was no "FAST TRAK". I could hear the doctor in other rooms but by 10pm when no one even bothered to check in on me, I left. I even asked the nurses if the door I was pointing to was the way out and they responded yes. I was checked in-YES I was triaged-YES I was NEVER treated medically by a nurse or doctor!!! I am still having issues and will seek medical care elsewhere due to the treatment I received at this location. And.....I don't expect to receive a bill for treatment I NEVER received. I went to that location because I have had stellar service there previously. I'm not sure what has happened to make this experience so BAD. It is BROKE and they desperately need to FIX IT !!! WHAT THE HECK IS URGENT ABOUT A 3.5 HOUR WAIT !!! TAKE NOTE.................DO BETTER !!!

I give a 4 rating because there is always room for improvement. Dr Hebert is attentive, patient,…read more professional, is certified md in two specialities. I am a new patient referred by three doctors. After two diagnostic procedures and treatment scheduled, I feel certain I'll be able to return to my normal activities soon. Thank you to every one of the staff there. you have given me hope.

Dr Steichen is wonderful. The staff in the authorizations department is a different story. They are…read moreincompetent and don't return your phone calls. If you do manage to get them on the phone, they are rude, confusing in their explanations, and quick to cancel your appointments and hang up on you. I have had payment for procedures denied by my insurance provider because the authorizations department submitted incorrect codes. The staff doesn't provide any reason for the denial or try to appeal the denial on your behalf. I find out about the incorrect codes as the reason for the denial by contacting my insurance provider. I find out about appealing the denial by contacting my insurance provider. I am told by my insurance provider that the authorization staff has to submit the appeal on my behalf. (Good luck with that!) In addition, I have had procedures that I scheduled a month or two in advance cancelled by the staff a week before my procedure because they waited until then to tell me my referral is expired or incorrect. That's not enough notice to do anything about it. Why not tell me when I make the appointment? Why not tell me even a week after I make the appointment? It is cruel to me to wait for them to get their act together when I am in pain and need some relief. I have had to self pay for procedures due to their incompetence. No one should have to deal with this level of stress and stupidity. Everyone claims they "aren't the one" who talked to me on the phone or submitted the wrong codes or didn't see the expired referral. This is their job but there is no accountability on their part.

They wouldn't help me with the smoking cessation program because i had a stomach ache.... tried to…read moresend me to the ER.

My 10 year old son stepped on a nail in the early evening, quickly made an appointment only to get…read morethere and get a text message that our appointment was canceled. Their reason was they didn't have the shot. Luckily the pharmacist had a better work effort than the MinuteClinic doctor because he gave my son a shot, which is the pharmacy outside of the MinuteClinic.

Amazing! Great people who really do care! It feels more like friends than a business…read more I have lost a significant amount of with them, they helping me through COViD, and just daily staying healthy! I will keep going as long as I can!! Thank you!

Honestly, five stars is not enough. This place has helped me so much with my health. My health now…read morecompared to when I started seeing Megan is a night and day difference. Granted, a lot of hard work and eating right also went into this transformation, but having help from knowledgeable people to put you on the right path and the right supplements makes a big difference. I'm almost 50 and feel better physically than I did 25 years ago. Getting blood work to find out where you are lacking and taking supplements helps. It helps a LOT. I would recommend this place for anyone over 40 (or under) who is hitting a physical slum. You can feel better. I'm building muscle and losing fat. There are better things available than just your Centrum 50+ multivitamin. This place will treat you well. I can't count the amount of times that Megan has gone above and beyond to help me when she didn't have to. I truly believe that I'm treated better than any other customer they have. I can't say for sure, but it sure feels that way. Who knows... maybe they treat everyone this good;) Thank you Sara, Megan and Dr. Wilson. I think you're the best.