My daughter was prescribed a knee scooter on 8/10/21 for a congenital malformation called a tarsal coalition. The owner of Prohealth ran coverage for the scooter with BCBS on 8/16/21. I was told that the scooter was not in stock, but that they were expecting a shipment in a day or two and that the cost of the scooter would be met by my insurance because we had met our calendar year deductible. The owner offered to deliver the equipment for free as a kindness.
Massaponex High School waited to enroll my daughter so she wouldn't be in pain. I informed the owner that it was imperative for us to get the scooter ASAP. He said we would be on the top of the list because it involves my child getting to school.
I called 8/18/21 the owner said "still on back order", "we will call you immediately when it comes in". My daughter started school on 8/23/21 without the scooter, taking narcotics to deal with the pain, so she isn't behind academically.
I called 8/27/21 and the owner states "oh we have a note that this was taking too long, so you went and purchased a scooter on your own" "but we do have one of you changed your mind."
False. Single mom trying to pay the mortgage. I would have never made that call. I responded yes I'm coming now.
I formed the owner at pick up that he should investigate who wrote the note. I explained that because of my financial circumstances I never would have made that call. The response from the owner was "it was me and to be fair the scooter has only been here for two days"
My response was "you should have delivered it as promised two days ago then, because that would have been two less days, my daughter would have been in pain."
I was then told there would be a $40 cash copy. Something doesn't seem right about the ethics/communication/billing of this business. I will follow up after I see the EOB from BCBS.
I would find another equipment company if that is a viable option for you.. read more