I had a really frustrating experience here and won't be coming back…read more I completely understand that their free pass is only for first-time visitors. My issue is that their own team told me I was eligible. Someone from the gym personally called me to schedule a free session, and I even double-checked over the phone before driving out. They confirmed they had my info on file and said I was good to come in for my free day. So I made the drive, showed up, and then was told the pass wasn't valid (because although I had never used the pass before I had been there once, months ago through Class Pass) and I'd be charged. At that point, I wasn't going to just turn around after wasting my time and gas. It's ridiculous that their team couldn't acknowledge the miscommunication or take responsibility for approving me in the first place. I'll be disputing the charge. On top of that, parking was extremely limited, the bathrooms were dirty, sauna situation is a joke, and the equipment situation was not great. Very limited machines and a line just to use the treadmill. Overall, worst customer service and not worth the hassle.

Love this gym. No frills, all the equipment you need, and clean. Not full of gym influencers which…read moreis also a big plus. Staff is friendly and fellow gymgoers are pleasant too. Highly recommend for SaMo locals!

The great feeling starts right at the door…read more Everyone at the front desk knows my name and greets me with a smile. Eder opens the door with a high five every single day, and Sydney is genuinely one of the nicest people you'll meet -- their warm welcome alone motivates me to come to the gym daily. Mike, the manager, has made this the best gym I've ever seen, even though it's not a top-tier location. The improvement since he started is drastic. All the cardio machines are brand new with huge screens, the stretching area has new mats, and equipment covers have been renewed. He also gets things done fast -- I asked him about battery banks, and two weeks later they were there. A few small suggestions that could make this the best gym ever: 1. Upholstery inspections should be monthly. Most pads were replaced, but a few cracked ones remain, and the cracks pinch your skin. (Also, the lower bike on the left ramps intensity to max on its own -- likely a warranty fix.) 2. Hair dryers are outdated. Other Equinox locations have Dysons -- would love to see them here. 3. Paper towel dispensers are manual. Sensor dispensers (like other Equinox clubs have) would be more hygienic. 4. The new cleaning team isn't quite at the previous level. Mopping starts 20 minutes before close while members are still finishing up, and for the first time ever, shower towels ran out. The previous team never had these issues. 5. The AC struggles on warmer days -- upper floors get pretty hot. None of this changes the bottom line: thanks to Mike, Eder, Sydney, and the front desk team, this club keeps getting better. Highly recommended!

The GENERAL MANAGER , name "Mike Smith" Very disrespectful,…read moreunethical, and unprofessional. Today I stopped by at this location to grB a shake and tKe a picture of the back examination machine, so I can search for a home version one. I am a former member , with 6 years of continuous membership, and due to my recent injury on a treadmill on BH location , I had to cancel my membership since 2 months ago, when I arrived today at SM , I explained to this general manager that all I need is to be accompanied by one of the available employees to the back extension machine, for me to take couple of pictures. This rude , non-gentleman manager told me about the policy of the club being exclusive to members only , and refused to help me. I walked out feeling disappointed, disrespected , and betrayed. I don't think people such this guy name "Mike Smith" can present equinox club properly, instead they would make the reputation of the company jeopardized . He definitely needs to address his behavior, and instead of only following the polices , practice some leadership manners, as well as kindness and compassion. I would never visit this club again because of this general manager's poor skills of management, and terrible customer service. I strongly believe he doesn't fit the culture of Equinox club at all.

IS it worth 150$? The short answer is definitely not! I would say 100$ is more reasonable. A…read moreyounger crowd of people, and the equipment is really good. Wish they had more stair masters though. It's a huge gym with 3 floors, yet it has a decent amount of equipment, and if I'm paying 150$ for a gym, why does it close at 12 AM? and not until like 2 AM or something. Good area. This place is just "good".

Very unprofessional management. They do not care about members and take serious matters as a joke…read more Very disappointing experience. Outside of that the gym is extremely busy and loud. You have to pay for parking. For the price point you don't get anything, just the equipment there.

Amazing legendary gym filled with an amazing variety of work equipment... It is literally a…read moreplayground for people who are really into fitness and especially bodybuilding... It was my first time there on vacation using the guest pass, which is pricey but definitely worth it! The gym is pretty big as well. There are several different sections inside and outside... You also most likely will run into famous people while working out and come to find out it is a pretty normal thing there where no one makes any commotion and everyone just continues to put the work in and have a great session! Oh yeah, with the $50 pass for 24hrs we were able to squeeze in 2 sessions 1 each day , you just had to be there before your 24hr time expired . Good deal when you look at it that way and break it down to $25/day

Amazing experiences with the staff the billing and mostly the gym…read more The gym offers parking too

This is my favorite gym in Los Angeles. Kevin and the entire team were extremely welcoming, easy to…read morecommunicate with and super flexible when some life changes required me to take a pause on my membership. I most appreciated that joining/being a part of the community was not contingent on anything but your ability to show up consistently and have a good workout. The fellow gym members were also very welcoming! The classes are excellent and each teacher has their own style but collectively all the trainers are able to give you modifications or options if you need them. Highly recommend this gym to anyone and everyone.

I happily started personal training with Cruz 3 months ago. He is thorough and attentive to my…read moreinjuries, while pushing me to be a better athlete and hit personal records. We collaborate on my goals, and he's always enthusiastic and has a gift of making training fun (even when I feel ready to give up!). The gym itself focuses on weight lifting, and has an outdoor area which is a great asset on beautiful

No question, it's the best gym in West Los Angeles. Great classes, clean facilities and locker and…read morepool.

This facility is small but has the bare minimum in terms of equipment, showers, sauna, pool. The…read morecycling room was a selling point to paying almost $200/month, yet half the bikes don't work. When you ask the employees, they say "I don't know, I don't really cycle". I'm not sure what that has to do with knowing how to use the equipment at the gym that you do in fact work at. The staff is the primary reason I decided to cancel my membership. They are simply bodies in a chair. They won't help, they don't say hello or greet you, they seem like they'd rather be anywhere else. They act like you're interrupting their personal conversation when you need to buy a water or ask literally anything. Cycling classes come and go without wiping the equipment. The cleaning standards here are 7/10. The best selling point here is the pool. It's nice to swim indoors, but there are only 3 lanes. Also, the cycling instructor, (Bernard I believe?) is the reason this gym gets a third star vs 1. Overall, the staff not knowing how equipment works, saying you're SOL when none of their bikes work, and being overall rude and unpleasant really kill the energy here more than I imagined. When I first signed up, I felt like it did not matter if the staff was rude- but here we are. I would rather pay less, knowing i'm going to get sub par service. If I'm going to pay almost $200, I would expect cleanliness and employees who know anything about the gym.

best gym in santa monica!! especially for the price. I've tried quite a few. Found John Reed to be…read morepretentious and judgmental-feeling. Equinox is just filled with old men and the cost is absurd. I'm so glad I gave Burn a try! The staff are so friendly. They have all the machines I need. Sure they may not be the most up to date, but everything is clean and spacious. Love the open-air feel with large windows looking right over the promenade. Having a giant rooftop to workout on has been a game changer! I spend most of my workout up there. This place is never overly busy. Even if I go around 5 or 6pm, I never have to wait for a machine. The classes are also amazing!

I have been going to Burn for over a month and I LOVE IT…read more The studio atmosphere is so positive and invigorating. Classes are available every day of the week , it's only 45 mins and working out with infrred lights improves detox effect and boosts my mood Instructors are inspiring and super helpful

The Hollywood location has been my home gym for years now but discovered the Santa Monica location…read morewhen I started a new job almost 2 years ago now and it's great! This location is larger than the others so it's really spacious. At the SM location I've trained with Martine, Conrad, and Sean and, as usual, all are well trained, know their shit, pay attention, and are fantastic trainers! They keep you motivated. And it's great taking classes from different trainers because each one will give you a little tip that will land different for everyone. So something small, a slight adjustment, might change the way you do a lift for the better. Another reason I love this place. It's not cheap but it's worth it and so are you! No better $ spent than on your health!

I am a regular at the Studio City Lift Society but love visiting this location if I have to be on…read morethe Westside and love having that option. I love this gym and let me count the ways. 1. Clean facilities and everybody gets their own squat rack for an hour. Time is our most precious non renewable resource in our hectic lives. To get in a full body workout without waiting to share equipment and not spend any mental energy and time programming my workouts makes this membership a great value. 2. It's not HIIT, it's pure strength training using barbells and dumbbells. With 2-3 minutes of rest in between sets. 3. The classes are small and maybe 10 people at the most. It is more of a semi private training experience - all the attention and individualized focus of a top trainer with the social benefits of being part of a positive community. 4. Fast Results. Pure and simple. I've done it all: F45, Barry's, Orangetheory, Indoor Cycling, Hot yoga, kickboxing, etc. I am the strongest, leanest I've ever been and because my metabolism has skyrocketed by adding muscle mass, it's so freeing not to watch calories anymore.