I want to start off by saying this, the workers there are VERY kind and helpful. As of the time that I'm writing this review, they have a policy where if you win a prize from a claw machine, but you want a different one from that same machine, they will exchange it for you! They also help out with machine jams and answering any questions about larger Prize Exchanges.
Secondly, the Win Rate of the machines. I see some review bombs mentioning that they spent $150 (which is doubtful) and they won "nothing". If you spend that much money HERE, and you don't win a single thing??? To be plain and upfront honest, that is a Skill Issue, not a machine issue
From what I have seen from the people who come in, 7 guests out of 10 walk out with a prize! The machine's claws have a fair grip, not too tight but not loose either, if you grab a toy and it lifts up all the way, then it's likely you've already won! In the back, they also have claw machines where you can win boxed figurines, I won a Sailor Moon Princess figure on my first try, their claws for Those machines have rubber tips on them, which guarantees a good grip on the boxes. Some other games have little "Gatchapon" (capsule) balls with little prize notes inside of them, whatever pride is in the Gatchapon (capsule) is what you get, whether big or small! Some machines offer gundam hobby models that you can win by winning a select amount of poke balls in the machine!
If you win enough prizes from the claw machine, you can trade those prizes in for some even bigger prizes! Some of their "Exchange Prizes" are limited edition and collectors only items, ALL AUTHENTIC! I traded in my 3 prizes and got a Limited Edition Hatsune Miku Figure that, according to the box is "Prize Only", which makes it rare since these shops don't sell it for money.
$$$. Keeping in mind the win rates of these machines being higher than Dave n Busters , and the value of the items you can exchange as better prizes, the price per coin is $1, with some machines only requiring 2 coins to play. I talked to the owners and looked at the plushies and the sailor moon figure I won myself? and I saw that they are licensed and 100% Authentic, NONE OF THE PRIZES ARE FAKE/KNOCKOFFS!
TL;DR To make it short, The owners and workers there are VERY helpful. The prizes are all real and Very easy to win due to the claws Grip and Strength. You can exchange claw prizes for bigger prizes, and none of those prizes are cheap knockoffs. The price per coin is $1 where a good amount of the machines only need 2 coins to play. You are almost guaranteed to walk out with at least 2 prizes for $10 in coins, based on other customers experiences (that I noticed while I would play) and my own win rate.
If I could add 5 More stars to this review, I would make it 10/10, HIGHLY recommend for a fun trip with a group of friends, or go there with your kids!
(A Second Floor Anime Model/Statue/Figure shop will be opening soon, you best believe that I'll be reviewing that as well when it opens!) read more