We trust Descansa to look after our 2 unit home in NE and are so happy that we chose their team…read more We've worked with 5 companies over the past 20 years at different properties and they are by far the best. They truly care about providing an excellent home experience for both owners and renters and lead conversations with empathy and listening; our key contact is responsive and takes action. It's also clear that they enjoy their work. We've met their maintenance team in person and they have helped us with identifying small items to fix to make our property more enjoyable for tenants along with doing more larger fixes when things have broken down. All great quality work. We feel so confident with this team!

Hiring Descansa PDX was the worst financial decision we have ever made in our lives. Working with…read morethem left us feeling embarrassed for ourselves and wondering how we could have been so stupid to hire them in the first place. For those who don't want to read the whole review, here is the summary: we trusted this company to manage our rental property in St. Johns for just under 2 years. During that time, they did nothing except let a tenant vape in our house to the point where our walls were covered in grease and allow her 3 dogs (none of which were on the lease) to urinate and defecate throughout the bedrooms. They were incapable of solving basic maintenance issues, and they (self-admittedly) allowed the tenant to deny them access to the unit. We hired this company at the end of 2023 to manage our 2 bed/1.5 bath townhouse. They placed a tenant shortly after, and everything seemed fine. We didn't hear much for the first year; we figured they were doing what we hired them to do - take care of our property. We started having issues after we never received the annual walk through. We were notified of and charged for an annual inspection in July 2025. However, the report never showed up in our owner's portal, even after reaching out for the results. At the same time, our neighbors reached out directly to us to complain of a strong dog poop smell coming from the backyard, and sent us pictures of a massive amount of dog poop that had obviously never been cleaned up. We reached out to Descansa and asked them rectify the issue immediately (we had verbally agreed to allow one pet in the unit; there were no pets annotated on the lease agreement). It took them 3 weeks to send the email to the tenants telling them to clean up the dog poop, but not before their office staff somehow mistook us for the tenants and sent us an email about it first... In early October, 2025 and we had an electrical issue on the exterior of the home. Descansa proved incapable of being useful in this situation too. Luckily, our family in the area works with an electrician on a daily basis and was able to get to our property to take care of it. While they were there, our family member learned there were 3 dogs in the house, and told us the inside was effectively destroyed by pets. We finally received the annual inspection report from July, 2025 in October. The report (which was a scanned copy of a wet piece of paper) had an inspection item called "Pet Friendly?", where the inspector annotated "DOGS ON PREMISE." In other words, they new this tenant was in violation of the lease and did nothing about it. They also failed to mention the fact that these dogs had been trapped upstairs by the tenant and had been urinating and defecating in the bedrooms (probably since they moved in). We decided (stupidly) to give this company another chance and allow them to work through the issues. In addition to everything listed above, they also failed to perform basic requested maintenance, such as replace a microwave. Come to find out, it's because the tenant was not allowing them in the property after the required notice in the lease... and they rolled over and allowed that to happen multiple times without ever telling us. We fired them in early 2026. We hired a new property management company who attempted to assume responsibilities from them, but after learning how poorly this property was managed, our new company refused to take control until the current lease expired and the tenant moved out. My husband and I had take over for the last 3 months of the lease. Descansa's CEO Kate Simer exchanged emails with us several times in the lead up to us terminating our agreement with them. Here are a few direct quotes: - "Multiple appointments were scheduled and rescheduled due to (tenant) canceling or refusing access." Refusing access to the unit was a direct violation of the lease. They never documented or alerted us to any of these issues. - "What made this situation more complex was the combination of restricted maintenance access, escalating tension with the tenant, and growing strain in communication overall." Again, how could access be restricted and not annotated as a lease violation? The "growing strain" in communication was caused by Descansa's inability to communicate and their 2-3 week email response time. - "We were not aware there were more than two dogs in the home." Clear sign of their ineptitude given their "inspection" that they performed. Also, we agreed to only allow one pet in the home. This saga ended with about $20k in repair expenses as my husband and I flew across the country to tear out all flooring in the unit, wash the walls clean of vape residue, scrub dog feces off the baseboards, roll the urine-soaked subfloors with Kilz primer in an attempt to neutralize the staggering smell, and shovel ~2 years worth of dog poop out of the backyard (that was never taken of). Pictures attached of what it's like working with Descansa.

I have been renting with Green Keys for about a year and a half…read more The application process was extremely quick, transparent, and fair market pricing. Green Keys respects our space but also has been incredibly helpful for some issues that we have had come up the last month. I appreciate the conistentent and clear communication from both Noelle and Gail who have time and again helped us mitigate any issues in a timely manner. I would recommend Green Keys.

DO NOT RENT FROM THESE GUYS. when I say RUN I mean RUN. Not only is Chloe extremely disrespectful,…read morerude, and just genuinely should NOT be working in any position where she talks to people, but they will literally ignore every single maintenance request, any kind of privacy concerns (like having the owner of the actual property showing up in my backyard looking through my windows at any given time that he wants to) yeah you read that right. They did nothing to keep that from happening either. They just let people show up un announced at any given time so if you have kids deffinitly don't rent from them because youll wake up at 5am to a crane setting roofing on your roof waking up both your kids because they decided that was okay. Again. With zero notice. .They just do what ever they want when ever they want to with ZERO regard for you. They have no respect and then they will also try and keep every single penny that you gave them for a deposit. As it states on their website If you pay a cleaning fee in the beginning you will not be charged again for the cleaning fee at the end of move out (APPARENTLY THATS A LIE) which tbh i fully expected them to try and pull some shady crap so I went ahead and paid a professional company $650 for a move out clean. Everything in that house was spotless and they're still trying to charge me $750 for "excessive dirt" which is funny because that place was literally spotless I have the receipts, pictures, and even video proof. They cannot and will not provide me with pictures of this supposed "excessive dirt" theyalso stated that after a 3 year lease mind you that there was apparently excessive "paint dammage" which i know for a fact is not true because again, pictures, videos that I took before leaving the keys on the counter as I walked out for the last time. They also can't provide picture evidence of this apparent "excessive paint dammage" they then tried to call me and tell methey were willing to give me $700 of my $3200 dollar deposit back instead of the $200 and something they originally stated was the case. Our attorney is putting the case together now and they will be dealing with him shortly. But to save yourself from the extreme headache and stress that they will cause you. Just run the other way. Rent from anyone else. They're hands down theworst managment company I've ever rented from. Im glad to have finally bought a home so I no longer have to deal with places like this. They're just here to rob you. So RUN. Tmg is great though! I had nothing but great experiences with tmg.

I have been a long time tenant of High Five Properties managed units and can't imagine renting from…read moreanyone else. Lisa promptly responds to issues and maintains contacts and relationships with local contractors and services who fix said issues as they arise. She has always been fair and considerate and maintains clean lines of communication with her tenants, especially if scheduled maintenance is due (gutter cleaning, furnace, etc.).

Lisa was my landlady for almost 3 years and she was fantastic! She accommodated our move out…read moreschedule and made sure everything was in working condition. I appreciated her promptness in answering emails and any repairs. We had a large unit that was a great value due to her maintenance of the inside and outside of the property. Unfortunately I had to move to a new place, but if I could I would have her manage my future rentals. Lisa is reliable and trustworthy. If you are considering renting from her, I would go forward with that decision.

I have never been more let down by a business than I was let down by Best Life. Run away from this…read morebusiness. Everything seemed really great BEFORE I had tenants, there was lots of open communication, she explained everything. I felt like we were partners. But then as soon as I had people interested in the house, I had NO INFORMATION given to me about any of the financials. I was not privy to their lease agreement, the amount of the deposit, anything. I was also not given any information about when payments would be disbursed until I reached out and asked. This didn't feel like transparency. I was finally given my first payment 12 days after tenants moved into my house. I received a very small fraction of what they paid on move in. This was expected! Expensive, but expected. What was not expected was the re-key fee that Best Life charged me. I left complete sets of keys, there was no need to charge me the rekey. This shouldn't have been a big deal, but I received nothing but defensive communication in response. No apology. She offered to remove the fee but didn't apologize, when I explained why I was frustrated she FIRED ME. That was it. I would have loved for this to be a great experience with no hidden fees--this business advertises pricing transparency--but instead, on my very first disbursement there was a hidden fee. Disappointing to say the least. ALL I NEEDED WAS AN APOLOGY, INSTEAD SHE FIRED ME. I have no idea what will happen to my poor tenants.

As a tenant, it can be hard to find a property manager who is timely, kind, and responsive - we got…read moreso lucky! Noelle was professional and went above and beyond to ensure our rental experience was as smooth and comfortable as possible. Highly recommend!!

"Sterling Properties Real Estate Services LLC assumed management of Lone Oak Trailer Court, Oak…read moreGrove, OR on June 1, 2026. Their introduction letter named the company but no individual property manager contact -- a potential violation of ORS 90.305. Multiple residents called Sterling repeatedly for weeks with no callbacks and no responses. When I called their Vancouver, WA office requesting our property manager's contact information, the receptionist refused to provide a last name and was shockingly rude. June & August rent statements arrived with zero Sterling contact information -- no address, phone, email, or website -- despite their introduction letter devoting an entire page to payment instructions. July rent statement included a page with contact information, but only after I sent Scott Hess a copy of my MMCRC complaint. After I cited ORS 90.305 in writing and contacted their licensed property manager Scott Hess directly, Sterling responded promptly and provided individual contacts and park rules. Prior to that: weeks of silence. Our community consists largely of working class residents, many non-English speaking, elderly, and disabled. Sterling's responsiveness appears directly proportional to how much leverage a resident has. Documentation exists. MMCRC has been notified." For context: our previous management company, Pure Property Management & owner property management people, were responsive, professional, and respectful ~ unlike Sterling.

To update the company is working with social services to redesign the ramp so that it meets…read morestandards for egress under the home, etc. very prompt in contacting be to resolve problem.

Very clear management and policies. The values of the…read morecompany are excellent. Although I am relatively new to living as a resident in one of their properties; I am enjoying my lodging and see value in their management of the apartments.

I would give zero stars if that was an option. I had no problems with the prior management company…read more I have had issues with a loud upstairs neighbor for almost a year now and management has yet to fix the situation. I have have been compliaing since March 2025 when the inconsiterat cow moved in. Management does not return emails or phone calls. By far the worst property management company ever!!!! I strongly recommend you stay away from any property they manage.

I've been using Portland Property Management as my property management company for my rental…read moreproperty in Northeast Portland. I've been renting the house out for the last 13 years and Portland Property Management along with the owner Matt, has been really great. They've helped me find good deals on contractors for upkeep of the house and they've done great background checks to find good tenants for the property. I would never rent to strangers that I found on craigslist or something like that. Professional background checks are necessary to find good tenants. Also, they have been great about keeping good clean records and accounting for all the 13 years of rental income and expenses... There's no way I could keep track of all that because I'm terrible with accounting and organizing financial data.

They took over a slumlord rental I had been in for more than 10yrs (owner paid $19k back in 2001 &…read morehad done very very little renovation / maintenance, only fixing things that put it in hard code violation). PPM did absolutely nothing to improve the conditions of the deteriorating home when they came on or after, only raised the rent multiple times & changed where the check was mailed / deposited. They did 1 single walkthrough to "check caulking" around the house. 2yrs later when it was time to move out after paying timely for 12+yrs, they not only kept 100% of the deposit, but claimed a seemingly arbitrary number of additional debt that was more than 1/2 above the price of rent. Absolutely fraudulent. Thankfully I own a home now, but it damaged credit / renting reports for one of my housemates who paid faithfully until he moved out 2yrs before I released the property. They're clearly about racking up properties, not about being invested in the spaces they are responsible for. The housemate is looking into litigation against them now for damages. Any company that just collects properties to collect on is going to have quality control failure. This is yet another, but with the possibility of intentional fraud.

We met with 5 PM companies and Utmost impressed us the most. Joe & Shelly are friendly, personable,…read moreand experienced however this was not a positive experience. Utmost provided market analysis on 3 rentals but could not market them properly. After 8 months of vacancy we made the decision to break our contract and move on. Best decision ever! A friend with multiple rentals unfortunately had a similar experience. Tip: Find a PM company that charges a flat %. Financially incentivizing a tenants lease with 50% fee on the 1st month not only adds to the overall %, it's counterintuitive to an owners goal of long term tenants.

We've been lucky to have stumbled upon an amazing property management co…read more We've been tenets for almost a year now, Transplants from southern CA. We found our home and signed our lease sight unseen. Were we nervous, yes, but boy it was the smoothest transition ever! The house was exactly what we expected, anytime we've ever had an issue with the property, Joe and Shelley have been there to assist at a moments notice. We do plan on picking up a rental property and we definitely know who we would want to manage it! Thank again for providing such amazing service! We highly recommend this group!

This POS property management corporation took over Manzano Mesa apartments in Albuquerque in 2025…read more First thing they did was put the rent up as their welcome message to us minions. I complained about the smack needles outside my front door, as did everyone else in our block regarding a trash neighbor, to which they did nothing. So they can stick their $960pm rent where the Sun doesn't shine, and they've just taken half of my original deposit in 'carpet and apartment cleaning fees' That's $150 to clean 20 feet of shitty carpet. I'd like to wish Guardian a really shitty and expensive future, and Fk u

I have lived in my apartment for 20 years. I'm a good tenant, never been late with my rent which…read moregoes up every year regardless of my income. Our elevator in the Rex Arms has been broken for almost a month. We have 4 stories and multiple people who use mobility devices that are essentially trapped. No communication, no office manager, no return of phone calls. My partner lives next door in another building managed by Guardian. He's gotten an eviction notice for not recertifying his income proof which he was not previously asked to do. He got his information ready weeks ago and there is no one to meet with. No one ever shows up except roving managers who have no idea what's going on and have no training. People are pissed.