From a Marshall Field/Nordstrom's Family…read more Von Maur beats them both. Customer Service and Care are their specialty. Had a return/exchange in the Shoe Department. The Lady that helped me could not have been nicer or worked harder. This is my favorite store. Go see for yourself

If Yorktown is a 5 then Charlestowne is a 6++. Reminiscent of Marshall Fields in its prime. A…read moregenteel department store with elegant ambiance. More affordable than Saks Stiff Avenue & Needless-Markups, pricier than heretic Macy's or Kohl's. Since I haven't stepped foot in Oak Brook's Nordstrom in decades, perhaps equivalent? Salespeople are more friendly and helpful than pushy or judgmental. In February, was delighted to find a good selection of lingerie for a bridal shower trousseau--unsure if that depth is kept year-round or strictly due to Valentines. As far as the unkind review regarding the assortment: being well dressed will never go out of fashion; however, if you are looking for something trendy, you may have to shop elsewhere. Adeiu.

Wow, this establishment is a major fail in the customer service department. Is anyone took a page…read moreout of what not to do in a business is this establishment. When you pull up, there are no hours of operations on the windows. In addition, the open sign is flashing but the doors are locked. I tried to call ahead to see if they are open no answer! I was ready to spend money on a nice outfit but they lost out on my business. This is unacceptable.

Horrible non existent customer service. First of all, this store is listed as opening at 12pm, I…read morecalled several times to make sure they were in fact open because I know how Desi's operate. No one answered any of my calls, must have called at least 4 times. Atlas, I was in the area anyway so decided to stop by and lo and behold, they were open! Evidently the shop owner cannot be bothered with answering the phone. Shop owner here is some rude hijabi aunty who literally will not open her mouth to even mutter the words "hello" to you. SUPER RUDE. She awkwardly stares at you while you're clearly looking and offers 0 help. It's like she doesn't want you to shop there? Maybe she judged us because we weren't hijabi, but I definitely judged her because she seems like a rude person/human being. When we left the store too, she could not even say have a nice day? I don't understand why Desi people (specifically rude aunties) make it seem like they're doing you a favor my letting you into their store. Basic customer service skills should be common sense when you own a shop, especially in America. We didn't end up buying anything because to be honest, I recognized most of her dresses from Taburruj in Devon when I went there 6 years ago. She definitely sells outdated outfits bought from Devon stores that they didn't sell. Might as well order online or just go to Devon or elsewhere. No one else was in her store when we went and no one else came in after we left. HAHA, wonder why.

Such an energetic , authentic and fun owners Their taste is exquisite and quality in merchandise!…read moreThe service is five star! This is my go to place especially when I'm going to travel and I want unique pieces to take with me!

Super friendly and very cute clothes. I shop for my daughter there all the time! Prices are a…read morelittle high!

Such a cute shop! Great gift ideas! And great selection of clothes and accessories for everyday or…read morespecial occasions. Fantastic service. I love their store pickup- so easy

This is the cutest boutique! They are friendly and have stylish clothes for different occasions…read more I've gotten some nice pieces from here

If you're coming to this place expecting a typical Nordstrom experience, you're in the wrong place…read more This is where Nordstrom, Nordstrom Rack returns and overstock go for their absolute final markdown, and it is a treasure hunt adventure! Everything is sold "as-is" and all sales are final. A lot of the items are returns so you should check for stains, holes or broken zippers before checking out. Overall, if you are patient, get adrenaline rushes for some chaos, you can come out of here with some good designer finds.

I gave it a one star just because the manager was friendly and helpful! Otherwise, it will be all…read moreZERO. Don't expect to be treated nicely like at Nordstrom or Nordstrom Rack. Their stuff might be from Nordstrom, but the staff's rudeness is way beyond. After an hour of searching for the vow renewal dress, I finally found "the one", but the worst part was there was no tag. One of their policies is no tag, no sale, but I thought it should be a simple fix. The fitting room staff said the process of getting a new tag could take a day or two, which might not be the case at other retailers. Normally, it would take just a minute or two, even at stores like Savers or Goodwill. She also refused to call the manager to meet me, saying there was no point because the manager would go through the same process anyway. She suggested I wander around to find him. I decided to walk away toward the front store and stopped to ask two young staff working in the pants and shoes sections to call the manager for me. They said they couldn't find the manager nearby, so they called another staff member to call him. Finally, I was able to speak with Alex, the manager. I was on the verge of tears because I was upset and stressed. This store is like a thrift store--if you don't get the item that day, you might not find it again because they don't have the same inventory as a retail store. As I mentioned, it took me over an hour to find this dress. I explained the situation to Alex, including how much time I spent, the importance of finally finding the one dress that you and your spouse love, the stress of potentially losing it and not being able to find it again if I had to wait a day to come back--especially since they have no hold policy. I was crying while talking to him, and he said he would see what he could do and walked to the back office. While waiting for the manager, I overheard giggling and mocking sounds from the two young staff I had asked for help earlier. When I turned around, they stopped but still giggled in my direction. I caught one of them pretending to cry. I approached them and took this as a teaching/ learning opportunity. I asked if they were making fun of me, and they denied it. Then I told them I saw that they mocked me crying. One girl said she asked her friend if I was crying, and her friend said yes--that's all. I told them that wasn't right because I had seen it happen quickly enough. As a teacher, I explained that that's not very nice, and they shouldn't do that to anyone because it's unkind and mean. I also told them that I believe the world should be about treating people with respect and kindness, which is one of the most important things these days. I spoke to them respectfully and calmly, without causing a scene, since they already looked embarrassed. The other staff members stepped in and asked what happened, so I explained. They moved the two young staff to different sections. However, none of them apologized. Alex returned and was able to put the tag on without any issues. He then quickly walked away, so I didn't get a chance to express my concerns. But at that moment, I was just so happy to have my dress that I chose to walk away from the stressful situation instead of letting it ruin my day. Lastly, the cashiers--maybe they're having a bad day--none of them smiled or greeted me. When I asked questions, they just brushed me off. I've never written such a long review before, but I hope the company or someone higher up sees this so they can improve the store environment and customer experience. In a world where you can be anything, be kind! That's all. P.S. Would I go back again? Maybe, because there are so many good finds with great value there. But I might have to wait a while because of what I just experienced.

I've tried to change my opinion about this store but can't. Yesterday I went in 7:53? Definitely…read morebefore 8pm. The hours posted said closes at 8pm. I KNOW it was before 8pm. I literally told my husband I'm going to run in and get socks, I knew exactly what I wanted. The two ladies immediately said they were closed, Not we are closing soon, but we are closed. I said it's not 8pm yet. they responded with "those were covid hours posted. " ... Covid has been over since 2022, at least no masks required. Such BS, they wanted to close. . I started this review by saying I want to change my opinion, because they have many brands I buy. But each time I go I get no service and am ignored, and now chased out of the store during open hours. What a shame. Update: I checked there hours on line and it says close at 7pm, but if I'm eating dinner across the street, see people leaving the store, see the window sign hours of 8pm, and it's 7:53, of course I think they are open. Update the window sign hours.

I'm utterly astonished at the bad reviews for this wonderful store. I love the ambience, the staff,…read moreand the merchandise, especially the large selection of incredible shoes and boots. Big fan here and happy to have the store in Glen Ellyn.

Cute Clean and Classy. I stopped in a few times while shopping @ Yorktown. Most things that I have…read moreset my eyes on are not in my sizes. However, over the weekend I did luck up and found me a cute tee shirt in my size. I was assisted by the lovely Marleny who is just fab. Great personality. Many different fashionable styles of clothes, shoes, jewelry and other miscellaneous things a girl needs to complete her wardrobe.

I visited the store during the evening on March 1. The employees behind the register (there were…read morethree just standing around and gossiping) were making horrible comments about customers coming into the store. They weren't even trying to whisper, so you could easily hear them making nasty comments about people's appearance anywhere in the store. I will be advising everyone to stay away from here after sending this issue to corporate.

Unique and wearable collection at extremely doable prices. Helpful staff during my visit... but I…read morewas so touched by their effort after the fact. I left a jacket there as I was trying on some clothes. The staff was incredibly great about getting it back to me. They texted right away but I had already left the area. They then sent it very quickly through the mail. Beautifully packaged like it was an item I had purchased. I sent money to cover the delivery but they insisted I didn't need to. I'm just really blown away by the kindness and extra care. Thanks ladies!! I'll be back.. :)

This store is one of my favorites! I love their stuffs/ items on display. They have a lot of cute…read moreand adorable items that always draw my attention. Their jewelry is one-of-a-kind in a contemporary/classic way. The staff is extremely pleasant, and the merchandise is delightful. I'm particularly fond of the earrings on display here. The clothes on display are quite appealing too. I went to Enzee last week because I had a wardrobe emergency. Thankfully, they had exactly what I needed, as well as a plethora of other fantastic items! Over the last few years, I've acquired my favorite pair of chandelier earrings, as well as a slew of other trendy earrings and some cute clothing. If I have the opportunity, I will definitely return here again and again. Also, if you're looking to mix up your wardrobe and buy gifts for someone, I will highly recommend this location!

I found some nice items but will never support this business again. Take heed of the Better…read moreBusiness Bureau "F" rating. https://www.bbb.org/us/il/lombard/profile/consignment-clothes/the-ladies-room-0654-88588623 My consignment experience was horrendous. On Sept. 21, I consigned 8 dresses including a St. John, a skirt, a jacket and a new Kate Spade bag still with tags. I was initially unsure about consigning the bag, but Angie said she was really interested/they really wanted it and I thought why not. I like to support small business. A few days later, I realized I hadn't received a copy of the contract I signed. I called and there was more than two weeks of back-and-forth: Angie would look it up and call me back, she sent it, maybe she sent to the wrong email address, etc. On Oct. 10, I finally received a screen shot of my items and the consignment prices with the contract date 9/21/24 and expiration date 11/21/24 No attachment or contract. I didn't worry much about it, and in hindsight I was too trusting. In December, I remembered the consignment. Every other consignment shop I've worked with either has an online portal to check your items/contract or has provided a courtesy call/reminder to pick up before items are donated. Clearly it was on me to remember and pick up when the contract expired. Not that I had or ever received a copy of a contract with their terms. I'm just stating what I'm used to. I don't live in the area. I drove up on a day off during their stated business hours; a sign on the door said they were closed. Went back a few days later, found them open and I arranged with Angie to come back on Jan. 24 to pick up my items. I saw several of my items on the floor and commented on it to Angie; I should have grabbed them at that point. I then had a medical issue requiring daily doctor's visits; one was scheduled for my pick-up day/time. I called and left a message that I couldn't come in 1/24 and needed to reschedule. Angie left a voice mail the next day that she had an opening the following Wednesday, if I recall. I called back and left a message that my work schedule didn't allow me to come in; requested a call back. After another round of phone tag, I emailed Feb. 2 with some open dates and times, explaining my tricky schedule with work and doctor's visits. No response. I got busy with work, family and the ongoing medical issues. Granted, again, I recognize it was on me that I didn't continue following up after the contract date (again, not that I ever received a contract) had passed. I assumed it was clear from my multiple contacts I wanted to pick up my items, and that I would get a response to my last call and email. I finally called and reached Angie on March 27. She said she was busy with customers and would call me back. She called back and told me that a few items had sold and I'd get just under $50; everything else had been donated. I told her I was angry at the lack of response when I had tried scheduling pick-up and the utter lack of customer service throughout this experience. She apologized as though she was reading a script; I felt as if she couldn't care less. She told me I'd receive my check in 5-10 business days. Needless to say, it's now April 18, no check and I'm not holding my breath or surprised. I should have heeded the prior reviewers mentioning their poor and similar experience. Lesson learned.

5 stars. The poor…read morereviews and experiences are very shocking to read because I've only had pleasant experiences with this shop and its owner over the years. I began shopping & consigning here over ten years ago. I found the experience to be convenient and extremely helpful. Catrina has great style and can find pieces that will complement your shape and aesthetic. Some of my favorite pieces were amazing finds from this shop. My fur was a GREAT deal! Several purses and accessories. Dresses and special occasion wear, too. I will say that she is very selective when selecting piece to consign and I appreciate that. I prefer to shop high quality items versus a high quantity of items. I appreciate that she will try and sell items on eBay as well as in the store to increase the odds of sale. She's always been great about supporting community efforts and has a philanthropic spirit around certain causes. If you didn't have a pleasant encounter with this store, I encourage you to return and share what wasn't to your liking. An honest conversation and an open heart can make a huge difference. I will continue to support this local shop whenever I can.

Came to the mall to do some late day shopping. The fiancee needed some work clothes, so we decided…read moreto stop in. We walked around a bit, and she tried out some clothes. She didn't buy anything. They have a wide array of styles. I picked out some tops for her to try on, but unfortunately, the sizes were limited. I thought the store's staff was friendly, and they were keeping up with the customers and fitting rooms. They were definitely hustling. Overall, a decent store.

The manager of this store is rude and doesn't want your business. She tries to close the store…read moreearly and discourages trying anything on. Once a year I'm in town and always visit this store. A lot of my wardrobe is from Loft or Ann Taylor. I browsed the entire store and picked out a big pile of things to try on. I asked to start a fitting room and instead of helping out they just told me to put my things in a room. So I put many items in there and kept shopping. When I went back to try everything on everything was gone, the fitting room was empty. It turns out the manager put everything away. She said the store was closing in five minutes so I couldn't try them on anyways. No apology, no attempt to find the things she took. I checked my watch and the store didn't actually close for another ten minutes. Plenty of time to try at least a few items on. There were two other people trying things on as well. The manager kept bugging them, are you finished the store is closing, in a blunt rude way. She needs lessons in customer service and shouldn't be managing this store.