My father in law was there for rehab in the spring of 2023, and they had so few staff that he was left in a wet bed for hours after asking for the bed to be changed. Their excuse was that they just didn't have enough staff. read more

My mother was admitted on a Friday evening, we were welcomed by Patient Advocate Glenda Ezell, My mother knew her as the good witch, very friendly and informative. Her professionalism did not stop that evening. She would check in Daily. The two CNA's Took such wonderful care of my mother . She was washed, dressed every morning. Her bed was made and room was spotless. They also were very patient and compassionate with care. My mother loved talking to them, Melissa and Kenisha, I hope I spelled her name correctly. The Therapy Team worked with my mother and got her strong so she was able to walk and get around safe and to to get home. Walt, Celia and Rizz or as my mother called her Rizzo. Thank you very much.Promedica, Washington Township. Marie Dailey's Family. read more

Physical therapy helped me a lot, from not being able to stand to walking with a walker. Thanks to Rizzi, Jen, and Kris. And a shout out to the best Nurse Aides.... Trish, Kadeesha, Jasmine, Josie, and others whose names I forget. read more

I have a very sick husband and after a siezure had to go to promedica after stay in hospital. Another nursing home that keeps you until your insurance runs out. No communication with staff, had to bring up food. People all over the halls taking of there clothes and screaming. Was awful. Was there years ago when it was the Manor to visit someone. Was so nice and clean. I think people just keep selling these places and they just get worse and worse. read more

very bad care with listening to patient need. Also very poor at understanding the difference between a firm smooth rehabilitation table/bed to slide onto surface from a wheelchair to a soft hospital type bed with cotton or otherwise completely different from the so called rehab gym that is there read more

This place is horrible they leave you and ignore you even when you really need to go to the bathroom

I have to say that other than a handful of staff members who have helped my father, this facility is not good. The one doctor told me not to pursue any options for treatment of malignant tumor in my father's esophagus and that he had 6 months to a year to live at the most. What kind of doctor says that? All they care about is money. I can't wait until my father gets out of there on January 31st. read more

My loved one was admitted here & within 4 hours we came to pick him up. The receptionist was BEYOND rude. (I'm not sure if there's different receptionists for different shifts, but the receptionist we encountered was an elderly white woman.) The facility is dirty, and desperately needs to be updated. My loved one was placed in a wheelchair that was literally falling apart, his bed was disgusting. It's honestly disrespectful that it costs $16,000 a day just to be in that deplorable facility. Not to mention the one and only nurse we encountered was beyond miserable. If you're going to be in this field, you need to have compassion and if you're a miserable human being, it just doesn't check out. DO NOT SEND YOUR LOVED ONE(s) here. My heart literally breaks knowing that there are actually patients staying at this location. I will be going as "high up" as I can to speak on my concerns & complaints as well as describing to the best of my ability the 2 women I encountered. Jobs should be lost!! read more

The hot food is fantastic, I enjoyed every bite. From chicken to beef and even the burgers, all delicious. I'd pay just to go in and eat there, it's like a 5 star restaurant. The physical therapists (John, Erin and Jennifer) were all great. Very personable and the conversation ranged from food to old cars making the time fly by. Noreen (NP) and Shekielah were very helpful and took great care of me. read more

This place should be condemned. It is horrific. Staff is not accountable for anything except lying. The care my 86 yr old father received was so bad that actually he never complained but after 3 days he called me and said get me out now. The food was cold often brown bagged and not fit for human consumption. Sadly most older folks won't fuss, this generation just puts up and shuts up cause they know if they complain it will only get worse. he was supposed to get PT which he did for 1/2 hr every other day but of course not on weekends. He was better going in from the hospital than he was 1 week after being bedridden at ManorCare. Medicines not properly dispensed, shortage of staff all the time and you'll never get a straight honest answer. This place is horrific and please report this to your insurance companies. This goes a long way with how much these places can continue to treat our families and someday maybe us. read more

My father in law spent ten horrible days at Manor Care in Turnersville. The situation bordered on elder abuse.

My 91 year old Mom was in Manor Care for rehab after a hospital stay. I must say I was totally shocked at the care she received. On her first night I questioned the nurse about my Mom's eye drops and she was belligerent and combative. She finally got her eye drops after several days. It only went downhill from there. We had to wait several day to get her compression socks and we only received them after many inquiries. Her room was dirty, they seldom made her bed or changed the white board letting my Mom know who the nurses were, the TV schedule they gave us was incorrect, she didn't receive showers...I could go on and on. The bright spot in my Mom's day was the fantastic people who did her physical therapy. Tanya, her OT, was wonderful - as was her PT person. They were compassionate and caring. The kitchen staff was also very nice. I would never recommend this facility. read more

My beautiful smart, mentally sharp aunt died there yesterday after 2 weeks coming in with a foot fracture. She was given OxyContin for pain when she didn't express any significant pain to us. She was waiting to hear if she would have surgery and the doctor decided against it. On arrival the staff lost her hearing aid and blamed her for not having them when she arrived. She was sadly unable to hear when we called. As it was covid they wouldn't let anyone in. No food could be delivered. She said the food was terrible and normally she never complained. It sounded like they were drugging her pretty hard over Christmas. Since OxyContin is a known heart destroyer and she only had a foot fracture my frustration for the lack of care helping her get new hearing aids or a temporary amplifier and giving her oxy for a foot fracture is wrong at her age. She called to get her out but by then the drugs must have taken her heart. She dies 2 days ago. A foot fracture, and this place, was a death sentence. read more

If there was a way to give no stars I would. Complete disgrace of a facility that should be shut down. The nurses could care less. My mom told me they were mean to her and only nice to the family when they visited. The CNAs are bothered by everything. The food tray comes in, and 20 minutes later goes out whether they've touched it or not. Complete lack of care and outright neglect. I asked the Dr. if he thought my mother should be hospitalized and on IV antibiotics and he said no she didn't need to leave and could just take a pill. After 45 minutes of waiting for the pill I ask the nurse for it and she literally yelled at me in the middle of the hallway telling me how I better control my tone - very combative and wanted to fight instead of calming my nerves. We insisted she be hospitalized and made them call an ambulance and she literally died from sepsis later that day.I was told by the hospital if she had been brought there the day before they may have been able to save her. They sat there watching her die and didn't give a flying F! read more

Stay way if you care about your loved ones! My father went for a two week rehabilitation and he wanted me to write this review. In his words "they suck". They rarely changed his bedding, which needed it frequently as he has kidney tubs, the food was horrible (tiny sandwhiches for dinner!), they gave him cereal with no milk and when he requested milk, they gave it to the patient next to him who couldn't speak, no utensils sometimes which also resulted in the patient he shared a room with getting them. I feel so bad I picked this place. Never again. read more

Letter to the Facility Hello - I have two segments to this message. First, I would like to commend the work ethic and commitment of Lisa at the Washington Twp, NJ Manor Care location Fries Mill Rd. NJ. She is the hardest working individual in that facility and has an insurmountable commitment to her patients as if they are her own grandparents. Lisa should be receiving the salary/hourly rate of numerous individuals who also work in that facility who are absolute wastes of space. Which brings me to my second segment. I was visiting my grandmother for the first time on 9/24/17 and prior to my visit, I took the liberty to read reviews of the facility which were nothing less than disgusting and disturbing. Regardless, I walked in with an open mind. My first contact was was the woman at the front desk who was fairly friendly. She directed me to the nurses station to the right of the statue and indicated that they would be able to direct me to my grandmother. I proceeded to my grandmother's room (at which time she is normally at lunch), but she was still in her room. About five minutes after entering her room, an angel, Lisa, arrived to change her diaper, get her shoes on in order for her to proceed to the lunch room to eat. She was very, very delicate and very uplifting in her demeanor and discussion. She really put a lot of care and attention into her patient as if they were NOT just another number. During lunch there was an incident where my grandmother spilled her apple juice. I ran out of napkins at the table so I asked the aid that was in the lunch room where I could find more. She responded with, "I don't know, check over there". Well, if you aren't sure where to find a simple napkin, then how are you employed? After lunch, Lisa then took over her duty in the lunch room and I informed her that my grandmother had wet her pants when she spilled the apple juice and needs to be changed. She directed me to the nurse's station and told me to inform one of them and they would have her pants changed. I followed the instructions. There were 4 "nurses" at the station. Two were on the computer working while the other two were gossiping and shooting the shit. When I conveyed the issue that my grandmother needed to be changed, they told me to just push her wheelchair against the wall and someone would get her. I replied with, "Don't all of you move at once". Why am I waiting for someone to change my grandmother's pants when 2 out of 4 nurses weren't working on anything work related other than gossiping? Lisa comes around the corner with two patients and the one white blonde nurse asks, "lisa, can you change her pants?" Mind you, Lisa is on lunch duty, but the lazy f**ks behind the nurses station that believe they have the audacity to call themselves nurses were to preoccupied with shooting the shit than taking care of the people they are responsible for. Without hesitation, Lisa complied and addressed and resolved my grandmother's issue. Why the f**k do you employee such lazy @ss wastes of space whose daily activities and responsibilities could be replaced by a trained squirrel??? Is this what my family's money is going towards????? A bunch of lazy @ss entitled employees who have no care or consideration for the patients that they signed up to take care of????? If your company was smart, you would send in under cover investigators posed as visiting family members to see what kind of lazy f**ks you have operating out of your facility. I completely and undoubtedly believe every single review I read now. It's an absolute disgrace. Lisa could run circles around 6 of your comatose employees that are more concerned about socializing than working. And before you respond .... don't reply with the bulls**t "we cannot discuss personal matters blah blah blah" .... clearly discussing anything anywhere doesn't change a damn thing being that the reviews of this facility are consistent with the prior reviews I have read over periods of time. Issues that these individuals are having do not change. read more

My father was admitted here after 2 strokes from Lourdes rehab center....there were no other beds available anywhere else.. Now I know why ... The staff are rude......They do not give u any information. Do not bring any one here u love .... They had not showered my father for 8 days following his admission.. He could not walk but he was cognitively aware of all that transpired... He would call the bell and no one would come to his bedside for an hour... I was there one evening & three other residents call lights were on & no responded to any of them .. The RN's don't even acknowledge the residents or their families,they send the aides... The LPN's are tolerable & but not helpful either..we had to track down the rehab Doctor for a consult review after my fathers admission...he was rude and very curt with us... They don't like when u ask them questions .... They think they are above responding to the families inquiries... Don't bring anyone u love here for care ... read more