Six weeks ago, we left a hard drive with Promise Data Recovery and still haven't received it back. To make matters worse, I've called and email and do not hear back from them. Twice, I've been told by whoever answers the phone that the Engineer will call me back, but that never happens. They finally responded last week (five weeks later) asking for the original laptop because of decryption. I responded immediately about making arrangements and NO RESPONSE again.
This is ridiculous. This is an employee hard drive and has very important information on it. I'm starting to lose hope that they will even return the hard drive, much less return it with the fixed files. :( read more