They do what they say they can do in excellence & professionality and if they cannot, they recommend where to go or who to see. They say "yes sir" and "yes madam" and "no sir" and "no madam". It is written, "let your 'yes' mean 'yes' and your 'no' mean 'no' ". Clearly their team has been in the US military. They gave respect which is a rarity with the youth of today "born with entitlement" tattooed to their foreheads or "I will respect you AFTER your respect me". Bits & Bytes Computers rocks!!! read more

I was looking for a touchscreen laptop for work and decided to call the store directly, and the attendant told me of three products in stock with brief descriptions and prices. I thought about it for a few hours and decided to head in myself to check it out and I always trust salesman when they ask specific questions and really listen; the gentleman behind the counter said that for my needs an upgrade for memory was not necessarily the best bet and as is would be fine. I was taking aback by his direct and honest opinion. I love the direct customer service as opposed to big box stores and with the 90 day warranty I don't think I could go wrong. I opted for an external CD ROM reader and external mouse and everything came to more than half of what I would have spent for a new machine. I brought it home. Everything was in perfect working order and I am 100% satisfied. When he asked if I was an existing customer when he rang me up at the register I said yes for like 100 years and he said we have not been in business for 100 years and I said OK well then maybe 50 he says how about 35. Very friendly and professional exchange highly recommend if you're in the market for a used desktop or laptop. These are your guys! Five out of five highly recommend will return. read more

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Derek was extremely helpful with my older mini laptop. It needed to be updated to the newer microsoft software. Derek knew what to do and had the unit up and running in no time. Super nice guy, and knowledgeable., read more

Went there today for the first time and was VERY impressed with the service. Very clean business and everyone pleasant. Highly recommend this business. read more

I have used Bits & Bytes 4 times over the years with issues related to our iPhones or computer. They have always arrived on time and called before they arrived. They have always solved my issue before they left our house. They charge a flat rate per hour. read more

Called about 20 minutes before I came in for a screw post and the screw for a ssd. Came in Darek greeted me then assisted me. He helped me out and did the instillation and gave me the screw for free. Will definitely be coming back thanks again Darek! read more

Derick helped me yesterday; looked at my 5 year old Mac laptop with broken screen. He recommended not repairing it and buying a new laptop instead. They can't sell Apple laptops so he didn't make any money. This is the kind of service that I consider excellent. read more

I haven't had a proper meal in ages, just some bits and bites. But this isn't about that. Lots of good reviews going around for this computer store, so they will likely be where I take my computer to try and get it fixed. I've been looking for a place that I can trust and the only thing I'm worried about is that it's in the backwoods of Katy which is a rather expensive area, so I'm hoping it's not too much money, but having been here once before to ask questions, they seem very friendly. read more

Larry did not explain the Only Office app and I couldn't understand how it worked and also accessing any documents on my Word For Windows. My HP printer and brand has been replaced twice with the exact same brand and model. I never had an issue with the printer ever in the past until I had to replace it for the 3rd time. I never could figure out how to work that app that Larry installed. He never mentioned anything about my Windows on my computer. it's obvious that you could care less about my horrible experience with your company! You couldn't even take the time to call me and apologize for my bad experience. You only care about overcharging customers and not making things right. Believe what you want to believe. I hope no one else experiences the lack of care, concern, rudeness from Derrek and not making things right by having Larry come back at no charge. It is such a disappointmen! I hope everyone reads my reviews and your negative response. read more

I've done business with Bits anId Bytes for 29 yrs. They have built me computers, repaired my computers, laptops and replaced hard drives. For more than 20 years I operated my own business most of which came from the Internet so my computer usage was critical. These guys are outstanding. I highly recommend them. Tom Hamilton. read more

Bits and Bytes gets four stars from me.. Fast service and at a reasonable price. Thats where I will go from now on and' I recommend them to everyone else. Luci read more

Overhyped but not bad, they're not much different from any other computer tech place. Which means they will try to upsell you if you're not knowledgeable. Come prepared, and you'll have a dandy time. read more

I had an issue with our companies computer and dropped it off on Friday and it was ready to pick up by next Tuesday. I appreciate the fact that they did not BS around and tried to sell this or that item. They found the issue, fix the issue, and was satisfied. read more

Bits & Bytes offers excellent service at a reasonable price. Twice, they have fixed my computer for free. They are always courteous and willing to help. read more

I went to the store with my personal computer after months of suffering its low performance and latelly a touchscreen that did not work. After being welcomed with great energy and humor, It took 3 3 minutes to solve the problem! Amazing is short to describe how knowledgeable, professional and kind they were! FORGET all other stores, if you live around Katy, TX and you have a computer issue this is the place to go! read more

Forget bestbuy geeks, microcenter, etc. all that corporate bs. They'll take care if all your repair, assembly, build needs on the spot and a whole lot cheaper than the aforementioned. read more

My laptop wouldn't connect with my hotspot, but could connect with my home wi-fi. I brought it to Bits and Bytes and, rather than have me drop it off, they fixed it on the spot. This saved me a lot of time and expense. And they did it They were helpfully and cheerfully. It's a pleasure doing business with Bits and Bytes. They know their stuff! read more

my name is Chris and i just came from the bits and bytes computer repair shop. and this is the second time they have helped me with my computer needs. they are friendly and professional and they know their stuff. this is the only place i will ever go to when i need help. thanks guys, i really appreciate your help. read more

It's a shame there isn't an option for 10 stars!! I walked in and explained my "pickle" of a situation and they had it fixed in less than 5 minutes!! I'll go back and recommend everyone else does too read more

I am an IT professional myself and ran across a hardware issue that's a little different then normal. I had some bent pins on my motherboard. Since I'd been in the shop before, I gave them a call. I went in with a broken motherboard and walked out shortly thereafter with a fully fixed part. Do I recommend bending the pins on your motherboard? No I do not. Do I recommend Bits & Bytes for computer hardware service and repair? That is a 100% yes. read more

I'm not very computer savvy, I was very pleased with the guys at Bits and Bites. They were helpful in getting my computer, which is 4 years olds up and working, so I can get a year or two more out of it. They even gave me a first time discount. read more

What an amazing business! This is such a professional operation. Less than 6 months ago I purchased a new PC from HP 34" Envy Gaming all in one. It was one of the most expensive units I ever purchased. I thought it was well protected by McAffe and iObit Pro along with Windows Defender. All this trash software that is quite expensive never found aall the malware that found its way onto my computer files. Last week I noticed my cursor dancing around all by itself. I tried to stop it and my computer was shut down hard. I called Impress Computers and they recommended I go to Bits & Bytes since they were now handling Corporate accounts. Bits & Bytes told me , no problem for us, we will recover everything. They blew me away! All my 2023 tax information was on this computer. I was promised my computer back in about 4 business days. How can anyone argue with that? I got a call a day and a half later to come and get my computer, it was as good as new. I cannot say how satisfied I am as a customer. m They were too fair on my repair. I was advised never to use the aforementioned antiviruses, I loaded my computer with Antivirus called ESET. Very, Very impressed with this antivirus. I reccomend Bits & Bytes for your computer needs. These guys are ex-armed forces. They are trained by the best. Positively FIVE STAR ***** read more

Professional and great costumer service provided thank you! I got the help I needed to fix my computer :)

These guys did it again! NEVER have I done an upgrade to Windows anything where it worked, first time! NEVER! I had a 1 TB cloned SSD installed to replace the Slooooow internal HD that my HP came with. Not only did they crack-open the notebook, swap the drive, and re-seal the around in 40 minutes, the bloody thing worked! First time! Great guys and I'll be back to visit them. read more

A great shop, professional, knowledgeable, trustworthy, great prices, excellent customer service. I highly recommend to all. Just give them a call, you will not regret it. Thanks guys, for all you do!! read more

I had an issue with my MAC and took it in to bits and bytes and they helped on the spot to resolve my problem!!! Very friendly and helpful! Thanks Bits and Bytes!! read more

I have been dealing with Bits and Bytes for over ten years. They are very honest and have told me when repairs would cost more than the cost of the computer I had. They have helped me with questions about my computer because I am not as savvy as I used to be. They didn't talk down to me. They understand that users come in all types. If your machine is acting up, go by and see these folks. I believe you'll be pleased. read more

I was so exited about the great reviews and fast email response. They were reasonable and what they said made sense. I am not mad at them but rather disappointed. The way they do business seems unfair: You pay around $150 for diagnostic expecting they will figure out what is wrong with the machine only to learn that they did not found what the root cause was. They also expect you to pay for parts for them to test them out. If the part they replaced was not bad, they still charge for it. I am a service provider myself and rather loose a business than a customer. I was not impressed. They should keep on trying what was bad with my computer and be honest about their lack of expertise with Macintosh. I went to ExperiMac and paid a $50 diagnostics. Two days later they told me what was wrong with the computer. Super friendly and honest people. Bottom line, make sure what you are paying for and make it clear what "diagnostics" really means. For me it's just expensive labor with the hope they will know what is wrong with it. read more

I accidentally cracked my laptop screen. It still turns on and I work from external screens so I thought no big deal. However, it is a touch screen laptop and it was the screen (due to the crack) was detecting something touching it so my mouse was constantly triggered there. Called these guys and they were explaining how this screen is almost as expensive to fix sometimes as buying a new computer. It's pretty much brand new. They asked me to bring it in so I did. They turned off the touch screen for me (I had tried to do this on my own and could not figure it out) in less than 2 minutes and now everything works like new. Thanks guys!! I will definitely be back here with any future computer issues. read more

I had a great experience at this Bits and Bytes. Came in with a lap top that didn't power up. They analyzed the problem by starting with the least expensive cause. Fortunately, problem was a defective power charger. Sold me the manufacturer's product and it solved the problem. Service was friendly, quick and skilled. Highly recommend!! read more

My favorite computer shop. Virus problems, clean up, protections put in place, cleaned up the laptops. Very knowledgable experienced, practical, and helpful. Thought I had desk top fan problems, ended up being the power supply. They provided new Power supply and let me Install and test it right there in the shop!!! What could have cost me a new desktop, cost less than 100 bucks and an hours time in the shop. Support this shop !! read more

We live in West Houston but two friends recommended Bits &Bytes so we headed out to Katy when our computer seemingly deleted everything one morning. Max was so super helpful. He immediately figured out the problem (failed upgrade to Win10) and walked us thru what to do. We will definitely be back! read more

These guys have the ability, the know-how and the experience to deal with major computer repair and big-time business network and server support. They really know their stuff. But, you want to know the best part about these guys ? They're good people - providing much needed help and support in our community. I went in with my silly non-business questions and they treated me so kindly - answered them all and never once made me feel "silly." read more

They saved me! I took my flash drive in to Bits & Bytes when I accidently bent it while it was in my laptop. As a writer, I work off my flashdrive since I never know where I'll be when I want to write something down. I do back it up weekly (new stuff) and had just made a full backup to another flash drive the month before but it turned out to be corrupt, so I was panicking. I took the bent drive, although with a new blank one, on a Thursday afternoon on the way home from work, about 5:30pm. They told me they'd call me when (and if) anything could be salvaged. I got a call the very next day around 3pm. They saved everything! Not only were they fast but thorough. They saved me tons of time and rewrites. Thanks to the guys there. I will continue to use them always. read more

I definitely recommend this company! My computer's hard drive crashed and I was told all of my information was lost. As a last ditch effort, I decided to take it to another place. Glad I did because they were able to recover all of my work! I was very stressed because I had just lost days worth of work! Very thankful to have all of the hard work retrieved! Everyone there was very friendly and completed the recovery quickly. read more

Absolutely fantastic service! I had gotten multiple estimates for my son's damaged computer, and not only did they beat all of them by 25%, they did it with professionalism and expeditiously! I'm very impressed and I certainly will be back... read more

Great customer service! We are a small company with several computers and a server. Larry comes right out and takes care of us. Fast, friendly and will go above and beyond to help resolve issues. Highly recommend! read more

I made a yelp account just to leave this review, that is how strongly I feel about this place. If I could leave less than one star I would. I went here two weeks ago looking for a solution to a piece of an aux chord that I had jammed in my laptop. The employee there (who was very nice, the one good thing I have to say about this place) immediately offered me a usb adapter. I provided the link for this adapter at the bottom of my review. They charged me more than FORTY dollars for a device that costs 10 dollars elsewhere. Clearly, it was my mistake to trust in the good nature of a store like this to not be so blatant about their overpriced items. Not only that, after I decided I didn't want said device, I called asking about returning it. I was told, almost word for word "just bring the receipt and we'll return it for a 15% restocking fee". I did so, and then I was repeatedly told their policy is that I have to provide the original packaging as well. I absolutely shredded the original packaging trying to open this thing, it would have been entirely useless even if I hadn't thrown it away. I was told by the employee there to wait until the manager was there and he might be able to do something about it, so I did. When I talked to the manager, again I was repeatedly told about this "policy". I was ripped off, then misled and now I am stuck with a product that I don't want or need and that is worthless to me. They know fully well they could have accepted it as is, new and with the receipt, that even if I had brought them pieces of plastic as "packaging" that they would not have used that packaging to resell it. I even told him I would accept a 50% refund, and he refused. They clearly care more about their money than their customer, and regardless of how knowledgeable they may be about computers I would highly suggest taking your business elsewhere. Stay away from this store and its greedy business tactics. https://www.walmart.com/ip/Manhattan-150859-Hi-Speed-USB-3D-Sound-Adapter/20612338?wmlspartner=wlpa&selectedSellerId=147&adid=22222222227014947707&wl0=&wl1=g&wl2=c&wl3=40881622112&wl4=pla-78811701872&wl5=9027792&wl6=&wl7=&wl8=&wl9=pla&wl10=106529953&wl11=online&wl12=20612338&wl13=&veh=sem read more

Recommended for the last twenty years. Same location, same honest, reliable geeks!

Definitely as good as it gets! These guys are wonderful. They have been taking care of our business computers, servers, laptops, networking, everything. They have never let us down. There's not one team member that doesn't go out of their way to help you. We've had a few challenging issues, but nothing stumps them. They are professional, always up to speed on the latest technology, quick to respond, and treat you like family. They will find the answer to any problem you have, and if possible, fix it. Like I said, they have never let us down. Give them a chance to help you, I don't think you'll be disappointed. read more