1. Promontory Point Apartments

    1. Promontory Point Apartments

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    Sandy, UT

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    Promontory Point Apartments

    3.1 (18 reviews)
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    Insulation thrown onto our barstools by the maintenance.
    Tatiana A.

    My roommate and I have lived here for about a year and had no issues until a month ago. We had a horrible leak that ruined multiple pieces of our furniture. We called numerous times for maintenance and all they would do was come and suck the water up rather than find the root of the problem. They were so negligent that mold grew on the wet carpet and remained multiple days without them offering a different place to stay. We had to ask multiple times to be given an Airbnb before they complied. It has been a month. The problem has still not been fixed, multiple personal pieces of furniture have been ruined, and they have been so uncommunicative throughout this entire experience. When I finally called and suggested getting my lawyer involved, Mel Escalante (the property manager) was incredibly rude and unprofessional with her response. She stated that they had 30 days to fix the problem while providing alternative housing, which would be true had they offered the Airbnb immediately upon the initial call or even on the first time we asked. Not even to mention that apartments in Utah have 3 days to fix a problem if there is active mold. The negligence and lack of respect to our personal belongings is UNREAL. They moved our TV stand to a puddle of water where you can see the cord dangling IN the water, threw insulation on our bar stools and couch, rolled the SOAKING wet carpet onto our leather couch, AND left our apartment door unlocked one evening when we went over. Not even to mention going in our personal bedrooms multiple times without asking consent prior. The way that we have been treated throughout this entire process has been disrespectful, negligent, and the opposite of empathetic. If you choose to live here, hope that you don't have any problems because the attitude and lack of communication and assistance is horrible.

    Our TV stand getting soggy after sitting on wet carpet multiple days. It was relocated to a puddle on the hardwood after a week.

    Good luck living here if you have a problem that needs fixed. The last 24 days there has been a leak in our apartment. Standing water causing mold, a horrible stench, and bugs flying around. Only the hardwood was a problem but the lack of urgency from the apartment caused the water to spread to our entire living room. Many of our things have been ruined. Maintenance and the front office staff have been dragging their feet and have shown a great lack of empathy.

    Andre G.

    Move in process was as straightforward as it gets. Trinity was very kind and professional. I showed up to lease a one bedroom apartment, and Trinity walked me through the process step by step, following up with necessary emails to ensure all the paperwork was completed. I received my keys within 24 hours and moved in 48 hours after signing the paperwork.

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    10 years ago

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    11 years ago

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    11 years ago

    Best place to live!!! Eveyone is awesome from management to residents!! We love it here!!

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    Ask the Community - Promontory Point Apartments

    Review Highlights - Promontory Point Apartments

    The only issue I have experienced since living here is that Sprint has very poor service in this area but that is obviously not an issue with the apartment complex.

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    Shadow Ridge Apartments

    Shadow Ridge Apartments

    (3 reviews)

    Love this place!! My boyfriend has lived here for a long time and it's a peaceful environment with…read morethe fountain and there are a lot of really nice condos. There are 3 levels of different ones and they have a good HOA who take care of the place. I like it and love staying here!

    I am a current homeowner at Shadow Ridge Condominiums sharing my documented experience so…read moreprospective and current homeowners understand what can occur when an account becomes delinquent. To be transparent, I fell behind on monthly assessments beginning in November 2025 and take responsibility for that. My concern is how quickly the balance escalated into a lien, accelerated assessments, substantial legal fees, and civil litigation. At the end of Oct. 2025, my account had a $14 credit. After the November assessment, $192 remained unpaid, and I paid $250 on Dec. 5. On Jan. 27, 2026, I received a ledger showing $435 past due. On Feb. 20, a Notice of Intent to Lien was prepared for $701.71. On March 2, a lien was recorded against my property for $928.76, plus continuing assessments, late fees and a $250 lien cost. USPS attempted certified-mail delivery of the lien notice March 9 and March 23, with notices left at my residence. I did not retrieve those letters and did not learn through those attempts that a lien had already been recorded. On April 6, Association counsel prepared a demand reflecting $3,830.39. Certified-mail delivery attempts were also made April 10 and 15. On April 16 and 20, I issued payments totaling $1,420. I contacted the Association's accountant myself, acknowledged the missed payments and requested an updated statement. After my inquiries, I received the updated ledger and demand letter April 28. On April 29, Association counsel provided me with the Notice of Intent to Lien and recorded lien. This is how I learned that a lien had already been recorded against my property. On April 30, I requested an Advisory Opinion from the Utah HOA Ombudsman. On July 17, the Ombudsman concluded that the Association did not violate Utah law in imposing the lien and that certified mail was a reasonable notice method. I include this because I want my review to reflect the complete outcome. I continued making payments while disputing certain fees and seeking clarification. Association records later reflected legal fees of $540, $2,295 and an additional $6,345. The July 28 statement showed $11,186.47 claimed due, plus the upcoming August assessment. I requested an itemization to understand the attorney fees. The billing information provided included attorney time for reviewing/responding to homeowner correspondence and communications involving the Association's accountant, as well as substantial attorney time associated with the Association's response to my Ombudsman request. Some portions of the billing descriptions provided to me were redacted. This concerned me because some underlying communications involved questions I initially directed to the Association's accountant regarding my account and requests for information or clarification. I continue to dispute certain attorney fees. I also requested an opportunity to address my disputed account with the Board. On Aug. 28, Association counsel responded that I was not entitled to the general hearing requested and directed communications regarding my account through counsel. The same letter notified me that the Association has filed a civil action against me in Third District Court, Salt Lake County, seeking amounts it claims are owed, interest, collection costs and attorney fees. I am not claiming I never owed assessments. I did, and I take responsibility for falling behind. I am sharing what I experienced afterward. If considering purchasing here, carefully review the governing documents and collection procedures. Understand how delinquent assessments, liens, acceleration, payment application, collection costs and attorney fees are handled. Also understand that once an account involves legal counsel, communications concerning the account may involve counsel and potentially result in additional legal charges being assessed. Monitor regular and certified mail closely and maintain your own payment and correspondence records. This review reflects my personal experience and retained documentation. The matter remains in ongoing civil litigation.

    Pinehurst Apartments

    Pinehurst Apartments

    (22 reviews)

    It has been frustrating working with the corporation that owns Pinehurst Apartments…read more. In my household, we paid rent and media fee two days early (the only two things showing that we owed), bringing our account down to zero. Two days later, they posted another (optional) fee to our account..and instead of applying my payment to what I actually paid for in the first place, they took a portion and applied it to my optional fee, leaving me a "balance" on my rent and media fee which was paid for in the first place. Now, they have charged an extra $115 "late fee" (on a $14.95 optional charge) because they chose where they wanted to apply my payment to instead of what was actually paid for. One of us left a review, and the customer care team responded and told us to email them because they would like to resolve the issue. However, after reaching out to customer care a couple of times, they have ignored the emails and have not responded at all. Again, not showing they really care. Another reason I'm leaving a one star is the walls and ceilings are not very sound-resistant. We here our upstairs neighbors and their dog constantly.

    Unless you like being exploited by a greedy corporation, I would not recommend living here…read more I paid my rent and media fee two days early (which were the two things showing on my account that I owed) and brought my account balance to zero. Then, two days later they posted another (optional) fee to my account. Instead of applying my payment to what I actually paid for in the first place (my rent and media fee), they took a portion and applied it to my optional fee, leaving me a "balance" on my rent and media fee, even though I directly paid for those in the first place. Now, I have been charged a $115 "late fee" (on a $14.95 optional charge) because they chose where they wanted to apply my payment to instead of applying it to what I actually paid for. I went and talked with the office about it, but they did not care and insisted I pay the ridiculous late charge even though I have been a faithful tenant who has never once been late on anything. Another reason I am giving a one star is the walls and ceilings are not very sound-resistant. We are constantly awoken at night because we hear our upstairs neighbor walking around in their apartment. It's a good location, but there are tons of other apartments to choose from.

    Lofts at 7800 Apartments

    Lofts at 7800 Apartments

    (26 reviews)

    This apartment complex is awesome.they respond super fast and maintenance is always on top of…read morestuff.Kevin is super helpful and always got stuff done super quick. You definitely get what you pay for.

    I moved in to Lofts at 7800 in March 2024 to be close to my work. I have been nothing but…read morepatient...and beyond. And now I realize how little they care for their tenants. I was SO very excited to move in initially. As soon as I moved in, I battled with ants for several weeks not to mention the insane amount of insects. I have never experienced anything like this before. Every place I have lived in they were super wonderful about taking care of their tenants...including insects. I will say that the maintenance team are great here; however, when I moved in my sink was backing up and they fixed it...so I thought it was fixed, but then AGAIN after three months I am still dealing with the same issue. I have spent so munch money with the cleaning service...as every time the maintenance come through I have to have my home cleaned to get all the stance out from under the sink baking up into the apartment.. On top of that I have had a leakage under my sink which leaked everywhere on the kitchen which caused my floor to warp. I asked when that would be fixed and I was told by the leasing office...that Maintenance had other priorities. WOW! How would you feel if you're paying $1800 a moth? I don't believe I'm being unreasonable. I have complained again about the insects...I was told that they didn't get any complaints from other tenants...so therefore I don't matter. No resolution was offered to me...instead I was treated like a pest. I take pride in my place and take care of it like it's my own home, but when I am paying their mortgage I would expect them to take care of me and my place. Is that so much to ask? I am still dealing with flying insects...it's hovering over my desk, bed, bathroom. I even had a couple that flew into my nostril. This is where the buck stops and why I am writing out of frustration. Unfortunately I am locked in with the lease.

    San Moritz Apartments

    San Moritz Apartments

    (40 reviews)

    So I have been living here for four years they half ass stuff they don't clean the grounds around…read morethe apartment complex. I do it I have been seeing the same liter on the sidewalks for as long as I lived here they say they have a company that deals with it but I call that bull. If you wanna live in garbage filled area live here. If not don't live here the rent is $2000 a month.

    Moved out after 1 year and they're trying to charge me for carpet repair in what I thought was an…read more"updated" unit. Upon final inspection the guy from the office was surprised to see the 3+ year old carpet still in my unit. I was just as surprised when I received a $1400 bill to replace it, knowing it wasn't in great condition upon move in. The unit was not clean when I moved in. There was even a bag of random things left on the counter from the previous tenant. It damn sure was clean when I left, although they think I owe them $145 cleaning fee. Maintenance didn't respond to calls. I lived with exposed wires from a FAULTY fire alarm in my main bedroom for a full year without them addressing it, even though they said they would have it fixed a few weeks after moving in. The hot water heater sounded like a rock tumbler and often took a long time for the water to get hot. It was reported and I was "put on a list" for those who also complained about their faulty water heaters. (This apparently was common) as maintenance told me I was 1 of 9 and until it completely goes out, they wouldn't do anything. I could literally go on, but if you made it this far, save yourself the headache. On top of all of this, they upped the rent for a terrible paint job on the exterior of the buildings. Honestly, not worth the money.

    Promontory Point Apartments - apartments - Updated September 2026

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