The employee representative at. Blue Peak was very helpful and friendly. He knew his job very well…read moreand showed he was a veteran at his job. As good as he is , the Blue Peak Corporate is not very impressive. It professional standard in building size and location shows how bad the company has become in down size. Blue Peak is not as good as The old USE credit union was .

I to had to close my late aunt's accounts with BluPeak, and unfortunately the process was very…read moredifficult. I first contacted them in late July after her passing and followed their instructions to mail the required documents. Despite sending the packages to the address provided, I was later told nothing was received. Over the next month I emailed and called several times, but responses were slow, sometimes taking several days if at all, and the information provided was often incomplete. Each time I thought I was making progress, they would never respond to confirm it. After weeks of delays I decided to drive from Los Angeles to their Mission Valley location in San Diego to resolve the matter in person. When I arrived I was told I still needed additional documents. This was especially frustrating because I had emailed the day before to confirm everything was in order and was not informed of this. The only positive part of this experience was working with Tron at the Mission Valley branch. He went above and beyond, even staying after his shift ended to help me complete everything. He was empathetic, efficient, and made sure I left with the situation resolved. I want to acknowledge him by name because his professionalism and compassion stood out compared to the challenges I faced with member services. Overall I would caution others who need to handle account transfers after a family member's passing. Be prepared for delays, lack of communication, and missing information. Unless you go in person, expect a long and frustrating process.

It's nice to know that your bank and/or credit union has your back - and we can easily say that…read moreBluPeak (formerly USE Credit Union) continues to watch out for our best financial interests and has done so for over 15 years. We are loyal to this institution because "We (they) put people at the center of everything we do" - and truly listen to what the community needs and ours as well. Specifically, Michelle V. gets this high rating as she along with another team members helped me through a credit card fraud and quick reordering of a new one so that I was able to continue using the monies out of my account without so much as a glitch. Their nonjudgmental support and kindness was just what I needed at the time.

What a s***show! Had an envelope scheduled for deliver with signature required and never received…read morepackage as company Blupeak uses, GLS put signed by front door...never received..Had a second package sent from Blupeak who chose to use same company and was received by the local delivery office at 448am PST, Ontario CA and contacted them and they were unsure of the whereabouts of the envelope containing a check in a sizable sum and than a technician I spoke with searched warehouse and found the envelope, now company wants to deliver a day later due to their own mishandling for the second time! I know there are more reputable shipping companies that can handle the delivery of a simple envelope out there! I think Blupeak should pay me for time wasted and work I had to do in getting the shipping company to actually find the envelope! BLUPEAK You need to make better choices to the company you are using to send items to the customer, unless you do not care about customer service since at this point I believe that to be the choice!

I came to the bank for a cash withdrawal and to discuss why they had overdrafted my account last…read moreweek for my SDGE bill. I had to come back to the bank a second time today because there was no parking in their lot, not even handicapped parking, which is what I needed. I got right up to the teller, but he couldn't give me a good explanation as to why they overdrafted my account. Even according to him, they shouldn't have. I had overdraft protection, even. And I had the letter that showed it. He was on phone holding for accounting or some department. They gave him an explanation that didn't make sense or happen in my case. He said maybe I had other items that hadn't cleared yet. However, the previous withdrawal was 11 days prior! 11 days!! So that's not what it was! Now I'm waiting for the manager, which he could've sent over to begin with. I'm now 2 hours into this project already, with no resolution yet.

A few years ago, I co-signed on a checking account for my son at SDCCU. About a year later, he…read moremoved out of state and unknowingly left a balance of approximately $42 on the account. Instead of contacting me as a co-signer to resolve the issue, SDCCU reported the account to ChexSystems. I was never notified before the negative reporting occurred and only discovered it when I was denied while attempting to open another financial account. As soon as I became aware of the issue, I immediately paid the $42 balance and requested that the reporting be removed due to the lack of notification and the circumstances surrounding the account. Despite multiple requests, SDCCU repeatedly refused to correct the situation. For seven months, I fought to have the matter resolved. It was not until I escalated the issue, threatened legal action, and contacted the CEO directly that SDCCU finally agreed to remove the reporting. That decision ultimately confirmed what should have been done from the beginning. What disappoints me most is that I had been a loyal SDCCU member for 19 years. Throughout that time, I had positive experiences with the employees at the local branches, who were always professional and helpful. Unfortunately, my experience with SDCCU's corporate leadership was the exact opposite. Based on my experience, I would strongly caution others before banking with SDCCU. No customer should have to spend seven months fighting to correct a problem over a $42 balance that could have been resolved with a simple phone call or letter.

On Monday, 27 July 26, I needed help with multiple account types and transactions. The…read morereceptionist was welcoming, asked pertinent questions and I was directed to the appropriate person , Mariela. She helped me sort out my issues, and directed me to Chloe who helped me move some assets around and provided updated statements. She directed me to Mike, who helped me set up my digital banking tools. This team was personable, friendly, and helpful. Their skillsets, professionalism, and patience, was greatly appreciated. My issues were resolved and peace of mind returned. NFCU is well represented by these three individuals and are the reason I do my banking at the 8660 Rio San Diego location. John Di Filippo Member since 2005

I NFCU! There are branches located all over San Diego. The ATM's allow you to customize your bills…read morewhen getting cash from the ATM. I love their VISA Cash Rewards credit card. I enjoy earning cash back on every purchase. It's so easy to apply the cash back to your credit card balance. The staff is friendly and very knowledgeable. They offer very competitive rates on their various accounts. The only drawback I have experienced is the Mira Mesa branch remodeled their front lobby and cut way back on the number of tellers ready to assist customers. During peak times the wait can be long.

Great experience with Brianna who was extremely friendly &eager to help me! I lost my card &her…read morebubbly personality put me at ease knowing I was having her jump through the hoops of reactivating my unused account, updating my address &withdrawing some cash :) She is the perfect example of an employee who will keep people coming back!

Note: This is not a swipe at Mission Valley branch…read more SDCCU is a joke, a prime example of a dying business model. The pending merger with Cal Coast will leave two classes of individuals holding a bag of excrement: Customers and Employees will bear the brunt of cost-cutting measures in the name of efficiency. Sorry to individual employees who've helped me with patience over the years. This is not a lash out at you. The online tech experience and is low class. Reviewers posing negative experiences: Wait until after the merger, it will be worse. Also, the techies at SDCCU have scrubbed google reviews and YELP to isolate branch locations instead of the LAME overall organization as a whole. Can't wait to migrate 1 personal and 2 business entity accounts away from this small dinosaur institution.

Jake and Melina ,…read more Wonderful must see great bank awesome and will return. They helped me deposit and with a smile

Came here to get some rates for a new auto loan and was helped by Jose Hijar. he was very…read moreknowledgeable and helped me with application process. I even asked him for some recommendations on vehicles to check out and he was extremely helpful. I will be coming back to work with Jose in the near future.

I don't usually stop by this brand location because it was a bit out of my way, but almost…read moreeverything around I have gone such as Hooter, Best Buy and whatever across the street. I have to say the parking was a bit tight, they are sharing the lot with other businesses and even for ATM drive thru will be a challenge because of its geographical area at the corner of a busy intersection, getting in and out was not time consuming. But the advantage of this Chase was newer bills, especially for withdrawing $100 bills, if you want a perfect brand new not wrinkled not dirty or beat up ones, then this is the right place for the job, thank you Casandra for the assist.

Went in for notary service and a newish notary person who couldn't even get his pen to work told me…read moreabout the 3 document limit. I have never had issues before at a Chase branch including this location. It was obvious he didn't want to do the notaries and wasted my time. He called the branch manager who told me the limit is 3 documents because they have 15 mins blocked out. This guy would have taken 30 minutes to even do one with his sluggish behavior and attitude.