The Case of the No Show Cab…read more My friends and I were attending a wedding outside of Austin. I knew that Uber had already left and there was a hodgepodge of rideshare services that rose from Uber's ashes. After some phone calls we decided, "Hey 2 Star Yelp business a chance, what's the worst that can happen?". We reserved 3 vans to be picked up at midnight at the wedding venue. Lo and behold, midnight strikes and I had a Cinderella at the ball moment. I went from feeling like the belle to a puddle of sadness, because at this point of the night I was so exhausted that I had no energy to think. After playing phone tag for 30 minutes, a van finally arrives as we were basking in the moonbeam and start lit night. Women and children went first because chivalry isn't dead. We were told that the other van was behind him and that we should be rescued shortly. This was at 1:30am, after the agreed upon midnight pick up. Another hour went by, and we figured that the taxi cab has left us stranded 28.4 Miles from Austin. We cut our losses and we had two people from the one AND only van that came and picked us up and dropped them off come to get us. We finally got home at 3am. Despite the crappy ordeal, we now have a greater appreciation for Uber. You da real MVP. Austin misses you.

This is the worst cab company I've ever dealt with in my life…read more I called at 1:58pm for them to pick me up so I can go to the dentist for 3pm. The commute should only take 20 minutes from my job to the location and the dispatcher said yeah no problem that's perfect be there in twenty. He knew I had a 3pm appointment. Twenty minutes roll by and I call back and he says oh I had to pick someone up at the airport. I'll be there in 20; which is ridiculous cause he said that twenty minutes ago. It's clear at this point that the dispatcher and the driver is the same person. Because he txt's me 5 mins later saying he's 12 miles away?!? Then at 2:40 I'm leaving an angry voicemail when he calls in and tells me to call yellow cab instead, he's in traffic. Are you freaking kidding me!!!!! He totally blew any chance of making my appointment and possibly made so I have to take another half day at work. NEVER USE THIS COMPANY!!!!!!!!!

Fantastic service! I needed an early morning ride to work, and the driver arrived right on time…read more The car was clean, the driving was safe, and I arrived at my office feeling relaxed. Highly recommended for daily commuters!"definitely i will use ATX taxi again!!

I was charged $85 for a ride from ABIA to Onion creek neighborhood, 13 miles. I looked up from my…read morephone and didn't recognize the area, she said ok I will exit and check address again. At that time we got on the correct route. Got taken for a ride literally.

Limo driver was 30 min late, I did not make a big fuss I figured we could get some credit after the…read morefact. Then we were dropped off 40 min before our service expired. We had originally booked from 2:00 pm until 6:00 pm, but we only used the limo from 2:30pm -5:20 pm. That's 1 hour and 10 min we did not use the limo. So come Monday I sent an email requesting a partial credit for the hour that we did not use the limo. Instead of getting an apology and a partial credit i get told its my fault and with screen shots of their call log. The address clearly states Austin Tx and when their driver called me he stated he was out in Lakeway Tx .

Both drivers were so friendly and accommodating. Fantastic service, took care of everything and…read morehad some local knowledge for us.

Good service Showed on time…read moreSocial and smooth ride to airport. Helped me with my bags. I'm happy with their service. Thank you George.

Called a day before to setup a shuttle to the airport at 4:00 am, driver arrived on time helped me…read morepickup my heavy bags, The car was new and clean, price was a lot batter then other quotas I got, my daughter and I made it to the airport as planned happy trip, I will use them on a return trip as well Thanks a lot

Great experience with Austin Luxor Limousine! Had my hands full at Austin-Bergstrom airport with a…read moredog and tons of luggage. Didn't know how I could possibly get everything all the way over to the ride share area and load everything in myself. Called Austin Luxor Limo at the last minute and they came right away. It was such a relief! Initially spoke with Alex who gave me up-to-the-minute updates on the driver. Then, Rashid picked me up in a gorgeous, spacious and clean escalade. He came in to get me and carried all of my luggage and loaded it up and we were on our way. Rashid was also very kind, and he knows Austin like back of his hand and pointed out several short cuts for me to know if ever I get caught in traffic. I highly, highly recommend Austin Luxor Limo! I will definitely be using them again and referring all of my friends their way! Thank you so much for such a great experience!

Would give them 0 stars if that was an option! Poor customer service and follow up. We missed our…read moreride due to mechanical issues with the limo. Yes this does happen however they handled it all wrong and I doubt there was an issue at all with the limo. No communication when the limo broke down prior to the ride. We started calling when they were 30 minutes late and it took almost an hour to get anymore to call us back and let us know what happened. This is not how you handle an issue. We should have been immediately notified when the mechanical issues occurred so we could make additional arrangements to our event. We also had issues getting a refund for our ride. Had to contact the credit card company to get the charge removed. Charged was removed then was charged again the same amount plus additional. Please improve your customer service. We understand mechanical issues arise however it seems like you consistently handle this wrong based on other reviewers. People typically rent limos for special occasions so understand you and negatively impacting an important day in a persons life - birthday, prom, funeral, etc. Hopefully you will take this review to heart and make changes for futures customers

Limousine service in Austin is very very expensive compared to other major cities, more than double…read morethe price that I would pay in Chicago for example. That aside, Limos of Austin provided excellent service in setting up my ride and being at my location ahead of time. It was an early start (4:30 am pickup for the airport) but my driver kept me informed and sent a text to me when he arrived. The vehicle was an older Escalade, clean but a bit tired. The drive was pleasant and suitably talkative but knew when to quiet the conversation. I got to my destination early. Good service and the price was on par with other Austin services. Recommended.

Outstanding service! Very professional and punctual. We had a fantastic time all around Austin due…read moreto Limos of Austin transporting us around safely and timely so now reservations were missed! We will use them for all of our limo transportation needs. Price was great too. Highly recommended.

Needed a Jump start and they where there to help, much faster and cost efficient than AAA or my…read moreinsurance. Driver was helping, smart and polite. Recommended taxi cab in Austin.

Needed a ride asap to work. They came by quick at a great price! Keep it up guys! Will call againread more

As far as setting my pick-up times, I was the customer from hell. I needed (one hour) rides to and…read morefrom the hospital for surgery. I wasn't given my arrival time until a few days ahead of time and then they changed that the next day. As for the hospital departure, even the day was uncertain until it was sure there were no complications. The doc finally came in and gave me my discharge time which I texted to Silver Lift. Then the nurses came in and said actually it would be a couple of hours sooner; it was, Nurses Rule! Somehow they managed the pickup only about 10 minutes after I was ready. Amazing! The driver, Raul, was professional, courteous, and friendly. The car was clean and free of odors. I couldn't have been happier with the whole experience. Tony

My first experience with Silver Lift Pros was a pleasure. The service can be set up by phone or on…read moretheir website. There are detailed confirmation texts that include your driver's name and vehicle and license plate number, as well as texts that announce that the driver is on his way and has arrived. The driver was very pleasant, and his driving quite safe. Give these licensed professionals a try!