The remake process is a breeze, and the outcome is a perfect shirt. I'm continually impressed by the Proper Cloth team.

Best customer service I've had in this type of store before. Great selection and value, friendly people :)

If they tell you a date your suit will arrive, it's probably incorrect. Been waiting 3.5 weeks for a suit for a wedding when I was told it'd be delivered, and it was not. No concessions given, or offered other than "if it doesn't fit, we'll fix it free of charge" as if any other place wouldn't, just go to Suitsupply. read more

Shirts from Proper Cloth are beyond superb! The selection of materials and customized detail is unequaled. Gorgeous materials, the fits and drapes are perfect and always dependable with Proper Cloth's exacting and meticulous construction. The attention to the details which you custom select is out of this world, and the value, dollar for dollar, can't be beat anywhere - and I've tried most of the custom shirt makers out there. Go straight to Proper Cloth for your shirts - I HIGHLY recommend them and I have been a return customer for years and look to them every time. read more

I've bought 10 shirts from Proper Cloth over the last 6 years and love them all. It's really not any more expensive than getting a designer shirt off the rack, and you can get the details and fit customized so your shirt is one of a kind. Going to the showroom took a lot of the guesswork out of both fit and selecting a fabric, so I highly recommend doing that. Their online service was great, as well - I sent them pictures of my shirts so they can suggest adjustments for future shirts or remakes. read more

Mia did an excellent job walking me through the process of trying on and evaluating my new suit and shirt. She was very informative, respectful and professional throughout the entire process. Mia also provided insights into the cleaning and storage of the new suit. She was very helpful and an excellent representative of Proper Cloth. read more

I've had multiple experiences with Proper Cloth, and unfortunately customer service has declined meaningfully. Sales representatives came across as moody and unfriendly when I raised a legitimate issue, and the overall tone felt defensive rather than solution-oriented. A significant problem with my order -- one that disrupted a broader wardrobe plan -- was met with a $35 store credit, which felt entirely disproportionate given the price point and the inconvenience caused. For a brand that positions itself as premium and relationship-driven, the lack of ownership and the token resolution were disappointing. The issue wasn't just a single item; it was the failure to acknowledge the downstream impact and take responsibility in a meaningful way. Customer service does not match the premium pricing or expectations. I would hesitate to rely on Proper Cloth for anything beyond very simple, non-time-sensitive orders. read more

Oof this was not OK. They do a reasonable job for made-to-measure shirts, though I did have to get a fashion designer friend to adjust the measurements they took. But shirts aren't that complicated. The problem: Proper Cloth is not a tailoring company, so do not come here for suits. I tried to get a suit from them, and it was a disaster. They took measurements and told me a date it'd likely be here. They missed it by about two weeks, which means the event I needed it for came and went. Then when it did arrive, it was unwearable--too big and just looked crumpled no matter how much I steamed it. They also screwed up the cuff buttons, which is sort of a big deal for suiting given that functional cuff buttons are one of the defining features of a proper suit. When I took it back, they told me they were out of the fabric and couldn't remake it, but don't worry because they can just have a tailor adjust it. That failed miserably. When I came to try it on, it still looked like a crumpled mess. I was essentially talking to myself in the mirror about the issues--the salesmen didn't even look up from his laptop! Just asked, eyes cast downward, "So what do you want to do, Michael?" I told him I'd like a refund. But that means this place had A LOT of my money locked up, interest free--for nearly three months! Needless to say, I won't be coming back. If you want a suit that's not a mess, go somewhere where actual tailors--not salespeople--fit you. read more

I love purchasing shirts for my husband from Proper Cloth. The quality and service is all outstanding. Interestingly, he has lost a great deal of weight and when we re-sized his shirt it was a significant change. The fact that they advised us of the significant change (to ensure there was no error in what we entered) was just one more example of the amazing customer service they provide. I truly appreciate the attention to every detail from order to shipping and after care. Thank you for being a company I can count on for exceptional products and service. read more

Always outstanding: from customer service, to fit, to fabric. Wouldn't by my casual Oxford anywhere else...and haven't in 10 years.

I have not found a better made shirt for the price I paid. Quality abounds and quick ship. I have purchase over two dozen shirts from Proper Cloth. They cannot be better with customer service. It's remarkable. read more

Excellent customer service, quality and fit of product. I've bought five Proper Cloth shirts, and all fit great. Love Proper Cloth!

PC is a great service. The ordering process is easy and very convenient. And the suits are beautiful and appropriately priced.

Great shirts and solid value. They have excellent customer service as well, which made things very easy on my end.

Staff very friendly and helpful. I had to cancel my first order and they were so gracious that I decided to order something else.

I've never had any issues with Proper Cloth, or their customer service. Very prompt as well as polite.

From the selection to the service, Proper Cloth is probably the best on line store for beautiful clothing! I live this place!

They do have a wide variety of shirts for a fairly reasonable price. The issue is more so with service. All the sales people are nice, but did not handle an issue well. I ordered several custom made shirts, which was close to $1k. When I received them, I immediately noticed they were way too small. While they were able to see me and have the shirts reordered the same day, that was about it. You would expect in such a situation that they would expedite the shirts. You would also expect a discount or additional product, given that I had to spend the morning traveling to them to sort out their mistake. They did neither. Maybe just a bad experience but probably won't be coming back here for custom shirts after this experience. read more

My experience with Proper Cloth has been outstanding. Now, I won't lie, it did take me quite a few attempts to get the sizing right -- and it did take some time but for me, it was well worth it. I don't live near their showroom in NYC but happened to be in NYC and scheduled an appointment. The tailor (Bruno) was outstanding and from that point on, it has been a perfect fit. The designs are great, the quality very, very good and the customer service has been so strong. I find they truly have your satisfaction top of mind. For those who have posted and are frustrated about the fitting, I totally feel for you and it can be frustrating, however if you try and give them a call, I have found that they will do their best to ensure they get it right. For me, the investment of time was worth it because when I factor in the time to get to a clothing store and then to a tailor (and pay for the tailoring) my investment to get it right paid off for me. I knew I was hooked on Proper Cloth this weekend when I had strolled into a few clothing stores just peaking around to see what caught my eye. While I found a few things, they just weren't the precisely the right fit (would need sleeves or hem done) and I thought, I can just hit the Proper Cloth site, click and wear. I'm hooked. read more

Needed a refit but true to their word, they responded immediately and remade the jacket. Fabric and workmanship is beautiful.

I have purchased two dress shirts from Proper Cloth, one from their NYC location and one online. Both shirts eventually came out very nicely. You need to have patience and prepare to do several (up to 3+) fit corrections before you get a shirt with very good fit. I have heard this is common with custom dress shirts. In my limited experience, it seems that the fit differs slightly depending on the fabric used. Proper Cloth's customer service is excellent. You don't even have to return the shirts until after you get an order that fits correctly. As to quality, the two shirts have different fabric and both seem to be high quality. Durability appears good so far. My first shirt has been washed maybe 5 to 10 times and has held up well so far. I plan to purchase additional shirts from Proper Cloth and will try to update this as I do. read more

I've been a customer for over 8 years, my first order was March of 2015 and purchased 23 shirts The most frustrating issue is the inconsistency of measurements among their outsourced tailors. I've received shirts with measurements that are spot on and others where my cuffs and collars were so loose and sleeves so long I looked like I was swimming in the shirt. I've also had shirts that are so tight I'm unable to button my cuffs. I order the same 8.3" cuff and its a surprise every time to see what I get. I had to take my last two shirts to the tailor and move the cuff buttons 3/8" tighter so they didn't slide down my hand Sure, they offer to remake the shirts free of charge - I've done this -- and the shirts came back with the same loose or tight measurements as before. Apparently each tailor has a different sized ruler (haha) and you never know what you might get. very frustrating - quality control is really lacking among their tailors Don't get me started on shrinkage calculations by fabric. Pique fabrics are the worst for shrinking. I've got shirts that look great at first, but a year later they look like they were made for someone 6" shorter and 50 lbs lighter read more

Just stopping by to say, everything came back perfect and my suit stood out of the crowd easily. Mia, you're the best!! read more

Go to their show room in NYC. Great staff and you gain a better idea on fabrics, style options and pricing. My person Huy was excellent. I received my product as promised and it fit perfectly. Highly recommended. read more

My experience at Proper Cloth was one of the best suit fittings I've had. Do yourself a favor and ask for Mia. Total rockstar. She was able to address so many details that subconsciously annoy me about my other custom suits during our fitting which was on time, professional and courteous every step of the way. Feels great to have a go-to person now which I hadn't experienced in other custom suit shops I've used in the past! read more

A great place to get made to measure shirts! I have been buying from PC for a few years now. I am a different size now post pandmeic so I came in to get re-measured. They also do virtual consults, but I preferred to come in person. Amy was very helpful and friendly. She was able to pull up my info and make great suggestions based on my previous order history. PC has a wide selection of designs and fabrics. read more

Proper Cloth - My selection - casual flannel shirts on the left, dress shirts on the right. - Men's Clothing Near Me - New York, New York

On the plus side, these masks are well made and comfortable. Customer service was pleasant but ultimately unable to solve my problem satisfactorily. The linen that this mask was made from came out extremely wrinkled and the mask was misshapen after laundering. Ironing was suggested by customer service as a way to correct this issue. If I owned an iron or considered this at all convenient, this might have solved the problem. However, given the number of times any mask should be washed after wearing, I do NOT think this is a practical solution. Masks cannot be returned and no refund or partial refund option for the 3 masks I purchased was offered. Ultimately, I am out $50 and that is that. Buyer beware of the characteristics of your chosen fabric if you plan to order these expensive masks. read more

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Well, we both tried, but they couldn't deliver. I ordered a shirt from them about a year ago, using measurements meticulously taken from other shirts that fit well. They sent something too tight versus those measurements. I told them so and sent photos. They proposed changes, which I accepted. They sent another shirt, also too tight. I remeasured that shirt plus my others, again, taking into account where they were "off" and sent them new numbers for them to use. They said they couldn't fix it over email so I should use the online UI with a "Request a remake" button. Unfortunately, there was no such button in their UI. I emailed them about it and included a screenshot; they apologized, said they fixed the technical issue, and sent another link which I tried. Again, no "Request a remake" button. Seeing as it's been a year and I don't have a shirt that fits, I'd say it's a one star experience. So why two stars? Because Proper Cloth was the only company that made large sized anti-Covid masks that fit me well. read more

Finally have found custom shirts at reasonable prices that fit perfectly. Years ago I would purchase shirts from The Custom Shop, but they did not have all the various measurements that are available from Proper Cloth. If you have the patience to wait while your orders are custom made and shipped from Hong Kong, you will be rewarded with a quality product at reasonable prices. read more

I used their online tailoring, and it was fantastic, to my surprise. They sent me a standard size suit to try on (fish around on the website for this option), and then we did a Zoom call (set up your phone on a tripod for this--plan carefully). To my amazement, this was really effective, given that the initial size was a good but not great fit. They eyeballed some changes, and the finished product fit me like a glove. I love that I can now order other stuff confident it will fit right. read more

I was super excited to find a place with such high quality and a reasonable price point! I ordered 4 shirts! I can't wait to get the first two to try and then assuming there are no additional changes needed, they'll send the other two. Ask for Yosmerilyn! read more

Proper Cloth - Beautiful spacious studio on the 6th floor - Men's Clothing Near Me - New York, New York

A truly fantastic company! They make it easy to determine your size (if youprefer, you can even mail them your best-fitting shirt), have lots of useful styling info on their website (like the best type of collar on a given shirt), have endless options, good fabrics, and have great customer service. You can get a great shirt that fits perfectly for a little over $100, occasionaly cheaper when on sale. That's opposed to buying a lower-quality shirt for $50 and spending$30 on tailoring. A no-brainer for me. read more

So I stumbled upon Proper Cloth a few months back when I was shopping for dress shirts. Nothing off the rack fits and having to find always go to a tailor makes everything more difficult. I tried PC and their service is top notch. First shirt I used their algorithm and the fit was a 8/10. Scheduled myself for a in-person measurement. Ordered 3 shirts but when they arrived it was to short. PC remade all my shirts. From now I will order all my shirts from them. Love it! read more

Wonderful service getting fitted clothes that make you feel confident and great! Their try on at home program was really helpful.

My partner and I were in NYC and hit measured. We each bought pants and shirts. They both needed adjustments and we made a virtual appointment online, they made the adjustments and created new items as we sent ours back. Seamlessly in a prepaid shipping package! The new ones arrived snd mine are spot on, made fir me and my partner is getting his redone another time to fit his shape. I highly recommend Proper Cloth. The reason our not a 5 is they simply do not have enough belt loops on larger waist sizes! It's a total of 5 no matter if your a 32 waist or a 44 waist. You really need two on the back not 1! read more

I don't think I truly understood the value of a well fitting shirt until recently - one small change and people will assume you worked out for months or lost a lot of weight. Of course, if you actually accomplish either of those things, those changes are accentuated. But bespoke clothing are hella expensive in general. Came in on a random whim after a visit with New York cheesecake after seeing the reviews. Was able to get a day of appointment with Josh for a fitting. It was incredibly accessible, didn't feel out of place as a dude in my 20s. As we gabbed we went over some of the reasons I might've had problems finding well fitting stuff in the past - first shirt ordered came with free adjustments if it didn't work, so we found something that worked and pulled the trigger. The overseas compartmentalization for their sewing in Asia sounds a bit weird, but when it arrived in my mailbox it didn't feel weird at all. I don't think I've ever felt that comfortable in dresswear to date! To get that custom look at a fraction of the typical cost was totally worth it. Nowadays walk ins seem a lot harder, with appointments out days in advance. Even just their showroom has plenty examples of their shirt options, outerwear, and custom suits. But if you're ever in the area and just want to have your own measurements, I'd highly recommend it - zero cost with a lot to gain. read more

After returning to the office I needed some new dress shirts. I had used Proper Cloth a few years ago and really like it so I decided to try again, inputting new "fit data". My shirt came out great! There are so many fabrics and design options, and multiple price points. Best of all - no minimums unless most custom options. I was delighted when I had a "virtual" review of my shirt (since I don't live in NYC). The consultant suggested a few tweaks that will make the next shirt fit even better. Given the fabrics, options, and near custom fit at a wide range of price points I'd highly recommend giving them a try as they will be my go to from here on out... read more

HIGHLY recommend Proper Cloth! Off the rack doesn't fit and I've been waiting for a company like Proper Cloth. I've tried a number of made to measure clothiers over the past 2 years but nothing beats the quality and experience of PC. The home try on experience was 1st class. I sent in measurements from my favorite shirt, made some tweaks, and the new shirt fits perfectly. PC sent me 2 jackets to try on and a set up a free appointment with a style expert to make tweaks to the size for the perfectly fitting jacket I've just ordered. I will order all of my clothes from Proper Cloth from now. I look great and feel even better! read more

I have a couple of shirts from PC I have been 100% satisfied PC answers all e mails in a timely manner,very east to get in connect. The service that stands out in my mind,you send your shirt to PC,THEY TAKE THE MEASUMENTS,they send you the relsults,you are set. Thanks PROPER CLOTH. PS. THEY WILL SEND YOUR SHIRT THAT YOU SENT BACK. read more

I really appreciated the customer service from Proper Cloth! I ordered a mask from them and though it was shipped in a timely manner, it seems as though it was detained several times at various post offices and the wait for the item was becoming quite lengthy ... certainly more than it needed to be despite the holiday season. I finally contacted Proper Cloth and they sent out a replacement mask to me. This mask is the best one I have purchased yet! The fabric is high-quality and the size is great for those of us with big heads and I would recommend it highly. read more