When I listed my home with ProspectEquities I did not expect to be working with a agent that was very un professional. I listed my home with Quantina Cummings in the first week of May.2014. I signed two contracts. The first one expired before I got a copy or my home listed. I signed a second contract May 20th. But still did not get a copy. I sent several e-mails and made several calls asking for a signed contract. I received a few e-mails but nothing about my contact. Then I stopped hearing from her. I went into the office on July 2nd.2014. She was not there so I spoke to one of the agents about why I still haven't gotten my contract, nor heard from her. You would have thought That then she would have contacted me. She didn't. Only after I called her Boss did she call me and leave a smart message on my phone stating that since I was not satisfied with her, she was taking my listing down. It was down that same night. It took her a week to even list and put pictures on the listing but minutes to take it down. I had Zero showing so I asked her could I get a sign in front of my house. I was told they had a shortage of signs. I never got one. I went to the office to on July 7th 2014 to see if I could at least get a copy of my cancelled contract. She was arriving just as I was. I asked for a copy of the cancelled contract which SHE had cancelled. Not I. She told me I would have to wait until she went back home to get it . I thought all legal documents were supposed to be in the office. When she returned she gave me some parts of the cancelled contract. I stated to her that two signatures on the documents were not mine. again she got smart. "What do you mean" I said I didn't sign these. It looked to me like she just ran home and threw something together. I got a cancelled contract before I even got the original. I left but later on came back to the office to speak to the manager about Ms. Cummings. He said the first problem he saw was the price she listed my home . I feel the first problem he should have saw was Why I didn't get a copy of my contract .I had been waiting since May. It's now July 7th. To further aggravate me, she sent e-mails that same day asking why I talked to her co-workers and Boss. Well if she knew I had been to the office about my contract, then why didn't she call then? She called with a attitude and said she was taking my home off the market. I then got a e-mail telling me that I owed 285.00 cancellation fee. I didn't cancel. SHE DID. I viewed this as harassment and called her boss right away. As far as I'm concerned, I can't see how someone so unprofessional can be in the real-estate business. I would never recommend her to anyone. read more

As for the actual office or broker, I can't really speak that much, but I'm very happy with my agent. I was new to the Chicago area and I contacted 6 different agents from various companies all within an hour. Regina Wallace was the ONLY one to call me back directly within a few minutes. Not only did she call me back .... but she called me back twice after I politely asked her to call me back in 10 mins because I was on another call at the time. Because of my job, my schedule is really difficult but she has always made time for me whenever I needed her too. I've asked for last-minute appointments and she has always been able to accommodate me. I've dealt with several agents in the past in Florida before I moved here and Ms. Wallace was/is better than all of them. She always promptly returned my phone calls or emails and she showed me several properties that perfectly fit my criteria. Best of all I think, is the fact that Ms. Wallace always advised me on certain areas of investment in the Chicagoland area. I would see great prices on homes, but she would immediately let me know if those areas were a little on the sketchy side. After living here for several months now, she was indeed right on the mark. I didn't know that a few blocks could make such a difference! I've never had a single problem getting my paperwork in or hearing back from her. She has always emailed me all information promptly. I am a very prepared person and I always went prepared with my check book to put in an offer. Ms. Wallace always brought me additional paperwork and property history information so that I could make an informed decision. Never once did she pressure me into making an offer and she always respected my wishes to take more time to "think about it". She's very organized and polite and although it's a business, she really is very genuine in her efforts. I consider referrals the highest compliment. I've since referred 2 persons to Regina and I haven't heard anything bad about their experiences. Within the next year I hope to purchase 2 more properties for investment purposes. I'll definitely be asking Regina to handle my searches again. read more

I am dissatisfied with the customer service and treatment from your office in Homewood IL. The agent/ brokers owners are not customer oriented nor are they working in the best interest of me the client. I went out on three different occasions with Ms. Regina Wallace - who by the way was adamant about me signing an agent agreement. If she would have informed me this prior to me driving an hour away, I would not have went. Ms. Wallace then questioned my Chase approval letters. The first and only agent I dealt with (out of five) to have question my approval letter and this agent agreement form. Her welcome package indicated that she was customer oriented and skilled in her profession and should be contacted on all interested properties including FSBO. I complied. I was informed that I would have to pay her commission, I decided against that. During my second meeting, Ms. Wallace decided to pull out the agent agreement sheet and have me initial her changed date before going in a home in Flossmor, IL on Springfield. On my third meeting Regina brought her partner who attempted to question me about making an offer on one of the homes I saw. Again, I consider myself fairly intelligent; I do not need you to talk me into making an offer on a home I am unsure about. That's not in my best interest, nor have you respected my request of thinking about what I saw. A home purchase is a large and major decision that requires time, thought, and commitment. I am not an impulsive buyer so I did not appreciate the insinuation. After requesting another meeting via email, I received an email stating that I should come prepared to put in a written agreement with my earnest monies. Really? Since when? I don't even know if I want to place an offer on those homes yet. I have had two contracts that did not go through because the homes could not pass inspections. I am paying for these inspections out of my pocket and prefer to take my time and make sure I don't waste another $350.00. I do not appreciate someone telling me how and when to spend my money! I do not believe this office is acting in good faith and they have deceptive practices. I sent an email on Sunday, July 21, 2012 informing Ms. Wallace I was not comfortable with her how she was conducting business. On Monday morning, July 23, 2012 I sent an email to the through the broker's website requesting a termination of buyer agreement immediately. The trust is gone and I can not and will not do business with them. I don't know how Prospect Properties conducts business, but I have worked with five different realtors in the last three months. Three of the realtors were not very good: (1) not showing up to the appointments (2) canceling the showing while I'm in route to the location (3) not contacting me - no call backs/ no emails, etc. The two agents I adored worked at Redfin and when both contracts fell through I changed me home locations. When I changed locations, Redfin directed me to a listing of agents in my new locations. As of now, Monday, July 23, 2012 @ 5:00 p.m. neither Ms. Wallace nor her partner has contacted me back. read more

I found the services of Prospect Equities to be thorough and prudent. Ms. Wallace assisted in tasks above the call of duty for any real estate agent, specifically engaging with my loan officer and property custodian in my absence. In a business where the bottom line is to 'make the sale', Ms. Wallace and Ms. Mitchell has displayed consistent and reliable real estate information, equipping me with facts when pondering my purchase. I would highly recommend their services and Prospect Equities to any organization or individual seeking to purchase real estate. read more