This is a company sorely in need of customer service training. This is our 2nd year. The first year was fine. This year we signed up for several applications, but they've only shown up once, and our back yard is covered with quack grass (which may not be their fault, I know). I called today to find out when we can expect to see them again, only to get some gal on the other end who seemed a bit put out that I'm bugging her with this basic question. In fact, she answered me with one. "I can't? But I can put you into the voice mail of the applicator who will call you back tomorrow." She transfers the call to a line that rings endlessly. I call back, get an immediate "Pro-turf, can you hold?" I do - for seven minutes. Give up, call back and get a mild -"oh, sorry..." She transfers me again, and the line again rings until a guy (not the applicator) answers who tells me there must be something wrong with the phone system. Well, can you take a message for him to call? I ask. He did, and actually, the guy who called me back (who will do our house) was super nice and went out of his way to make me feel better. His colleagues should take some advice from him on how to communicate. I had reasonable questions, but I want to feel that my business is important enough for them to at least respond to my inquiries. He was the only one who instinctively got that. These are the basics of customer service 101. read more