Chris showed up promptly. He quickly and efficiently addressed our problems. We were pleased with the price. Will definitely use O&M in the future! Six stars!! read more

Exceptional O & Plumbing Service Experience I highly recommend O & M Plumbing for any plumbing needs. In particular, Chris F. has consistently demonstrated exceptional skill and professionalism on every project of mine. His attention to detail and commitment to quality workmanship set him apart as a truly outstanding plumber. Project Background I recently purchased an older home, full of charm and distinctive bathrooms. However, I encountered a leak in the master shower that required the p-trap under the shower drain to be replaced before new tile work could be completed. My concern was that reconnecting the new p-trap to the antique cast iron drains in the foundation might cause the cast iron to crumble. Chris F.'s Approach and Solutions Chris came to the rescue, using a camera down the drain to evaluate the situation. He explained the difference between what was probable and what was possible, providing two bids: one for the probable good case and one for the possible problem case. Having used Chris before with excellent results, I trusted his methods, which are always the least intrusive and focused on effective access. In the worst-case scenario, Chris would need to cut and excavate a 2' x 2' hole in the foundation around the shower drain, then tunnel no more than five feet under the foundation from that access point to secure a solid connection to the iron drainpipe. In the best-case scenario, he would only need to excavate a 2' x 2' hole around the shower drain to replace and secure the new p-trap. He also showed me pictures of his past work for reassurance. Successful Outcome Fortunately, the best-case and probable case prevailed. While fixing the p-trap, Chris also discovered an unrelated drain leak under the foundation, which he repaired at no extra charge. I felt I received excellent value for the service provided. Professionalism and Work Quality Chris left the work site clean, as he has always done in the past. He and his co-worker collaborated well, using a small and quiet jackhammer designed specifically for plumbing foundation work. The new drain looks beautiful, and I can confidently proceed with the new tile work, knowing that the unseen part of the shower is sound and affordable. Appreciation Thanks to O & M Plumbing for introducing me to Chris F. and Mike. Both are good and considerate professionals, and I am grateful to have them working in my home. read more

Ben with OSM came out quickly to service my tankless water heater. He found that an O ring is corroding. He immediately bid it and it seems like a reasonable price. He will be returning to replace it. Easy to communicate with. Another big plus is that a human being answers the phone! read more

Extremely pleasant experience. After having a poor experience with a different company, I called O & M. The receptionist/dispatcher was friendly and emphasized with the problem I was experiencing. Even though they work mostly in other areas of town, they said they could have someone out to my house in 1-2 hrs. Shawn showed up about 45 min later and quickly and easily dealt with my leak and thoroughly explained my options moving forward. I would not hesitate to call him again for any plumbing needs. Excellent service! read more

I just had a new washer/dryer delivered to the rental house that I bought. The delivery crew could not remove the old water hose so I needed a plumber to help. I called O & M and Shawn arrived in minutes to fix the problem. We discovered that the city had locked off the water supply, so I had to have the lock removed, and Shawn came back a couple of hours later and finished the installation and did a free inspection. He found several problems and I've scheduled fixes next week. Very fast, very professional, and I'll be using O & M for further plumbing needs! read more

I called this company about a toilet issue about a year ago. The technician replaced the fill valve for $287. However, before starting the work, he did not proactively inspect or mention that the gasket was worn and could become a problem. He simply fixed the immediate issue and left. Now, a year later, the gasket is leaking, and they want another $350 just to replace the gasket, or $787 to replace the entire toilet. This is exactly the kind of service I don't recommend: do the bare minimum on each visit, then charge another expensive labor fee when the next related problem comes up. A good technician should look at the problem as a whole and inform the customer of obvious potential issues before starting the repair. I would not recommend this company. It feels like their priority is maximizing charges per service call, not actually helping the customer. read more

I needed: tub and sinks unclogged, a poor flushing toilet repaired (ended up replacing), and some new fixtures installed before I left town. O&M was the crew who could get it done soonest. Shawn was great to work with: on time, friendly, and did great work. Were they the cheapest? Hard to say since I didn't have time to get another consultation, but my guess is not. But really appreciate the speediness and ease Shawn made it happen. read more

A friend recommended we call Ben at O&M plumbing. We called and got an automated receptionist. The automation could not get our address after we repeated it 3 times. The automated system gave us a date and time but then asked us what time we wanted the plumber to arrive. It didn't make sense. We hang up the phone in frustration. I am posting this so the owners will know that they need to fix this. We would like to use local, small Austin businesses but the AI system they are using doesn't work. So sorry.... read more

Had these fellas over to install several new toilet seats. Great timely service and the technician worked fast. Friendly service.

I've used O&M Plumbing in the past and was very pleased with their service. When we needed to replace an aging washer connection box I called them. Ben handled scheduling with ease and Shawn did a great job! In this age of inflation and over pricing O&M Plumbing is a star. Considering the amount of work Shawn did I was extremely pleased. I will definitely continue to use O&M Plumbing. read more

Andrew and Mike did a nice job installing our new water heater. Good professional job

We had a great experience with O&M Plumbing. Our home is pier and beam with original cast iron pipes, and they found a crack in a P-trap during the inspection. They clearly explained the issue and gave us two options: a quote to replace just the P-trap and a separate quote to replace all the pipes since the cast iron was corroding. What stood out was that there was absolutely no pressure to upsell. They took the time to answer questions and let us decide what made sense for our situation (we chose to replace all the pipes). They were responsive, courteous, and showed up on time. The work was done efficiently and professionally. A big shout-out to Andrew, Landen, and Ben--they were fantastic to work with and made the whole process smooth and stress-free. We'll definitely be using O&M Plumbing again and would highly recommend them. read more

Shawn did great work and patiently answered all my questions. Very efficient and professional!

Good and prompt service. Shawn was knowledgeable and fixed the core issue rather than doing basic fix.

Andrew from O&M Plumbing has been outstanding from the very beginning. He took the time to clearly explain the plumbing issues I was facing and walked me through the options available to resolve the leaks. His professionalism, courtesy, and thorough communication gave me complete confidence in the work being done. I truly appreciate the level of service he provided and highly recommend O&M Plumbing for anyone in need of reliable, knowledgeable plumbing support. read more

Andrew and the team at O&M are fabulous!! Def 10/10 and will hire them every time. Great communication. Friendly. Explains thoroughly (not mansplaining), and efficient! read more

I had spent 3 days trying to unclog a stopped-up kitchen drain. My wife said "enough is enough", did a search on plumbers and called OM Plumbing based on reviews. I admitted defeat and that the sink had won. Shawn was on time, called before arriving, quickly fixed the clog in the drain line, checked under all our other sinks, very pleasant, and explained everything. After having spent three days under the sink, I would have paid twice what he charged. If someone in our neighborhood asks me for a name of a good plumber" I will tell them to call Shawn. read more

Local business, which is a priority for me. Excellent service, friendly, efficient, fair prices, willing to work around my scheduling issues. I had several different problems, all addressed and resolved. Will definitely be using them in future. read more

Installed 2 new thrones and they did such a great job keeping everything neat and tidy. Everything works perfectly. While they were in there they threw a camera down and let me know that it's all clear : but to watch out for some roots that have started growing out into the connection from the main- nothing to worry about now but made me aware in order to help prevent any emergency situation in the future. Really great service and value - which is rare to find in this day and age! read more

I highly recommend O&M Plumbing and will use them again. Landon was professional, punctual, diagnosed the issue and did the repair quickly and within budget. Really great service. Thank you! read more

Chris was extremely helpful during the visit to our residence to fix our water heater. He was knowledgable and explained everything clearly and thoroughly. Extra points -- we actually got a different, very well known, plumbing company to come out 2 days before and they could NOT fix the issue. Chris fixed the issue in 1 hour after troubleshooting at least 5-6 different processes and explaining each one. I can not recommend O&M enough! We've used them a lot and will continue to do so. Thanks! read more

I called O & M Plumbing yesterday with a water heater that had gone out! Andrew came today and was super patient with all of my questions --- as I literally know nothing about them! He provided me with several options from repair to replace with as much information as I needed to make a decision with absolutely no pressure. I decided a replacement was the wisest option at this time and within 3 hours a new one was here and installed. Couldn't be more pleased with the professionalism, courtesy and education he provided! I have this company saved in my contacts now! read more

Aaron with O & M Plumbing was amazingly thorough and addressed every issue we had in our home. He was very experienced and knowledgeable on everything plumbing and gas and took the time to explain what he was doing and how to maintain into the future. We highly recommend O & M Plumbing for all your plumbing and gas needs and concerns. On time, professional, experienced, knowledgeable and care about the customer. read more

On time. Outstanding service. Knowledgable and good explanations. Job done under estimated invoice cost because they decided I did not need one of the planned services. read more

Ben and his team are always excellent - professional, fast to locate the problem, and their work is completed in a timely fashion with high attention to detail. Highly recommended. read more

They're great every single time - extremely responsive, able to attend quickly, very friendly and ready to explain what's going on / the issue and any options available. Overall, great service for value. The only place that I call! read more

I had a water heater start to erode (to say the least) so I called up O&M to see when they could help provide me an assessment. I initiated a Yelp request form on Saturday and shortly after that someone got back to me that they would be out on that Tuesday. The technician arrived promptly, did a quick assessment and provided a very reasonable quote. Not only did I accept the Water heater service, but I also needed a water softener replacement which I also agreed to with O&M. The service was done that day and the pricing was fair. I have only great things to say about the service O&M provided me. read more

They are amazing and honest. Quoted me 10k less for a main line repair than ARS. And locally owned.

Richard was so nice, helpful and extremely professional!!! The service was great too, he explained it really well.

Did a great job with a variety of plumbing needs. Kept work area clean and I felt price was pretty reasonable compared to many other plumbers I have used in the past. Definitely would recommend and use them again. read more

O&M Plumbing is an excellent company and I greatly enjoy their service. Great staff and I trust them. Their pricing is fair.

Andrew discovered a pretty major leak from a sewer pipe under our pier and beam home. Adding to this unpleasantness is the fact that our crawl space was non existent and our home is very low to the ground. They had a digging crew come out promptly to create an access point so they could access and begin work. Needless to say, this was not a glamorous job. Ben (the owner), Mike and Andrew worked in these conditions for almost two whole days until the job was complete. I cannot thank them enough!! They made the entire process so easy. Andrew did such a great job in explaining the issues and the work that would be taking place. He broke it down in layman's terms for us, preparing us for possible complications, etc. He is such an asset to the company, he really brought our anxiety down and assured us the work would be done correctly and with the least disruption possible. It was also reassuring (and rare) to have the owner of the company on site working alongside Andrew and Mike to ensure everything was done properly. From start to finish we were treated with respect and courtesy and they delivered on all of their promises. Heather in the office did a terrific job booking our various diagnostic visits and passing along messages when needed. I can't say enough about this company and we are so grateful to have found them. They truly have given our home back to us after living with an unpleasant situation for some time. And they couldn't have been sweeter to our dogs! I urge everyone to trust O & M Plumbing with all of their plumbing needs. read more

I usually wait a few days after any work is completed before writing a review; I'm glad I waited this particular time. O&M came out to a rental property to review a small toilet leak. I ended up contracting them for more preventative work in the other bathrooms. It was a costly amount of work but O&M were reasonable about not overcharging (since I was "buying in bulk"). Initially the work seemed fine, but after checking a week later, the small leak was still there - they had not fixed the original issue :( I was very disappointed in this and reached out. The owner Ben got back to me and quickly made it a priority to personally investigate what was going on. He tried several different options but because of the age of the toilet, it was best to replace. I purchased a new toilet and he picked it up and installed it a couple days later at NO CHARGE. O&M went above and beyond to make sure I was satisfied. I understand things may be missed at the first go round but I really appreciated the customer service and the honesty. I would recommend O&M if those are qualities you look for. read more

Excellent same-day service! We called to get the appointment in the morning and Aaron was there when promised the same day. He did a great job and explained what was needed and showed me why. I am happy to try and tackle easy jobs myself first, but glad to leave the hammer drill and soldering pipes with the torch work to a licensed professional. I learned a few tricks from him, but will probably just call them back instead of making a mess of it myself first. The toilets are mounted solidly now with no leaks and we won't have to delay closing. Pricing was fair and I am happy to support companies that hire military vets. read more

Unfortunately, due to the scheduling timeline, they could not help us; however, O&M was very responsive and gave us an alternate referral. We will be keeping O&M in mind for our future plumbing needs! read more

Ben is honestly the best plumber in Austin. He's been with us through multiple plumbing disasters at three houses over our years in Austin (I think his first job for us was 2016? So over 6 years now), and it's hard to imagine relying on anyone else. He's reliable, great at explaining things, really really thorough, and does great work. Most recently, we woke up Thanksgiving morning with a wet floor and a bunch of warped floor boards. So stressful. Ben prioritized our call, diagnosed our issue quickly, and had the whole thing repaired within a couple days, making a huge headache way easier to deal with. It's always like this with O&M- we've done both major and minor work with them over the years, and they really take care of us. A note about the kind of person Ben is: while he was out fixing our latest issue, he noticed that the handle was off in our guest shower. This had nothing to do with the issue he was out for: it had gotten corroded, and I was in the process of swapping it out myself, but busy parent life combined with all the YouTube videos I was going to need to watch to get it done had meant it had been sitting there waiting for me to actually do it for a couple months (shameful, I know). Ben noticed it and offered to knock it out while he was out fixing our issue, just because he could and he knew it would only take him a few minutes. He's just like that, goes the extra mile. I don't have enough good words about O&M - could seriously tell 5 other stories like this. Thank you, Ben! We are grateful for you and your team. read more

Great work and great guys. Larry did the service line in my yard and was great to work with, informative and kept me in the loop the whole time. I met Ben the owner and I will call his company again the next time I need a plumbing project done. They initially gave me a quote that wasn't bad for the project that I accepted, and then realized that they made a pricing mistake and actually took about 25% off of the quote before letting me sign. Very honest people and I can't recommend them enough. read more

The quality of work on my water heater exceeded my expectations. This company is "old school" and reliable among many other positive aspects. I'm so happy I found them. I'll be calling O & M Plumbing for any future plumbing needs. They are also reasonably priced. Everyone took care of me. Thanks everyone, especially Andrew. read more

I can't say enough great things about O & M Plumbing. We had a smell coming from around our toilet where the filange and wax seal were no longer working properly. They came out the next day and worked on it. The smell is completely gone. They have done other work for us too - replaced our hot water heater (and brought it up to code), they replaced our garbage disposal and replaced an outdoor water spicket (sp.). read more

Identified the issue quickly and was able to repair it on the spot, highly recommend! Andrew was our plumber, great job! read more