I have been going to the Mukilteo location for all 17 years I have lived here. I've always had extremely good experiences with my Dr's their medical assistants and the entire team including the front desk, care team as well as their lab technicians. I had Dr Howard, Dr Nair, and now Dr Palupu. Every one of these Dr's has upheld providence's care. I always feel listened to, heard and given options. I'm always able to get an appointment easily through my chart they are usually booked out 2 weeks to 1 and a half months depending on your Dr and time of year once you are a patient. When I'm with my drs I feel that I am given quality attention (I always feel heard) and they are not worried about running off to the next patient and if they need to explain and talk to you more in depth and take the time they do. I feel I've never been judged or given attitude while at this location. I love the aquarium in the lobby, it really soothes anxiety before appointments. read more

My Dad was referred by his Dr to the Providence Harbour Point Clinic. His Dr attached an urgent response to the referral message. We've called, left messages, and no response. Just saying, why can't you even get a call back? I can't recommend this clinic based our experience. Sad that things have gotten this way. read more

Provider (Dr. de Imus) seemed more interested in showing off her knowledge and dermatological trivia than in the actual examination. She missed questionable moles after declaring she saw no more moles at all. Problem is that her patient has a history of malignant melanoma that nearly killed him. Due to the fact that one particular mole was near the groin, it is the patient's belief that she was not comfortable examine that area because she is female and her patient is male. That mole is within 2" of lymph nodes that could be very problematic. Following her cursory examination of patient's back, she declared that she saw no more moles at all, belying the fact that the torso is a mole-rich environment in a geriatric patient with a history of melanoma. I will never return and have recommended that the VA not refer other Vets her way in Snohomish County if needed for Community Care Program of referrals.. read more

I have had adequate-to-good care from the doctors and other staff but it is a small office and it is obvious they are overbooked and understaffed. I only go to the Prov HP clinic for routine "I can book months in advance"-type care these days. They do respond in MyChart, within 2-3 days (again, I use for routine care only). I see specialists or go to the walk-in clinics in the area for most issues. P.S. Now that OPTUM has taken over as the parent company, I can tell they are pressured to strictly follow corporate procedures and protocols. Instead of discussing my health at my annual checkup, a lot of time was spent informing me of possible additional charges for talking about multiple issues in one visit. It's really too bad since several of the doctors had previously provided decent care. read more

I already said my piece about this location as a whole. They've changed a bit since my last review. The nurses and front desk staff are (mostly) nice now, and the doctors are on time which is shocking. However, the quality of care is still trash. Julie Hornsby and her other female colleague are both awful doctors. Like "oh this newer issue you've never experienced before but had been ongoing for a couple months now? It's normal. You're a woman". No. It's not normal. I talked to one of my aunts who is a doctor and she agrees it is very NOT NORMAL. I need tests done. The docs here don't even touch you. They "hear" (ish) what you say, then make the most uninformed diagnoses. The only reason I haven't gotten a new PCP is the good ones are booked out for months. Julie and her colleagues are the exact reason people never go to the doctor until they end up in the hospital. Why pay a bunch of money for a doctor that isn't even going to actually listen and do their job read more

Excellent care and staff. Highest rating. Excellent care. Great staff. A plus experience

I don't know where or who these people who posted the bad reviews went to but every experience I have had at Providence Mill Creek has been awesome! When I broke my ankle I made an apt with their first availability which was two days out and they actually called me to get me to come in the same day! I've been going to my doctor at this facility for 14 years and she rocks! read more

We started coming here after the Everett Clinic decided to not deal with Regence Medicare Advantage as out of network billing. I think that it turned out to be a wonderful thing though. We found a superb Doctor. Dr. Janeeca Johnston. She takes the time and care we need. This location is very clean, organized, efficient, has LabCorp on hand ( which takes all doctors lab orders, not just internal ones like the Everett Clinic did). We are very happy here. read more

WORST EXPERIENCE IN THIS FACILITY. Staff were always rude and not helpful at all. They are always having conversations at the office and would pick up phone which I noticed whenever I had a visit. Doctors are always busy and won't find appointments till about a month or two. Being our only primary doctor in this location, they weren't able to get us any appointments in times of need and even we had emergencies and concerns we waited at least a month and always ended up having appointments at urgent cares for the most part. Even I had an appointment which I showed up 20 minutes earlier and the doctor was busy assisting other doctors appointments and didn't showed up till about an hour which was very disappointing and unprofessional. For the following reasons I did change my doctor and was never satisfied with my care provided as well as the staff working there. read more

Let me start out positive, well I went through several doctors at this location over the last six years, until they put me with Dr Nair, great doctor which is why I stayed, but within a couple of years they moved him to the hospital to teach. I tried other doctors in the practice then found a doctor at a different location. So, with that departure, that left only the Doctor "Processors", (you know the kind they used a prescribed flowchart of treatment options and referrals) you might as well have them give you the flowchart for symptoms because that's how they practice. To me they are not really doctors per say but more referral specialists. My wife and I visited the Mill Creek walkin twice as much as we ever saw our Primary Care Doctors over the six years. With Harbour Pointe no matter what the problem you first appointment was two weeks away. My wife likes one of the doctors despite the problems. The last straw was my wife going into the hospital, needing follow-up treatment and could not get in for several weeks. It's ok she just got out of the hospital last night, then again why do you care if it doesn't fit your schedule. (By the way she went to Swedish rather than Providence based on my experience last Sept) Patients are not a priority the doctors are. The same thing happened to me there with broken ribs, I was supposed to see my Dr the next day but the earliest appointment was 3 weeks away. Patients are not a priority the doctors are. I drove with cracked ribs to Idaho, where my nephew works as a Dr. Found out I had one displaced rib (broken) and three cracks in other ribs. They also used a special tape to isolate the muscles to keep the ribs in place. This was not even done at Providence Hospital. Such great care from this office and their group. They want appointments but no hassles. There are good doctors in the providence group but they are hard to find and usually packed with patients. I have now moved on and my wife probably will shortly when she realizes that it is time. And to the person that responds, I have danced lightly around the examples and issues, I just wanted to leave this as information to people looking for input, This is my opinion based on my experience with this group. Learnings: Close and Convenient are not always the best choice. Cheerio I know we are to respect caregivers, but they have a job just like us. And yes I worked through Covid, so I do understand the stress. read more

Client service from Julie Hornsby and her assistant Tyler was horrendous. I went to this practice for 30 years when my doctor retired. I tried Julie. Her performance was OK at the exam visit for a bad knee. She said she would give me a referral to an orthopedic doc. When I called that place, it took two calls with 30 minutes on hold each time to reach the receptionist. Who told me Julie had not put down a specific doctor and that was required for an appointment. I was going to have to get a doctor's name and phone back (and sit on hold for 30 minutes). I requested via the Message Center that Julie give me a specific doctor, letting her know it takes a 30 minute wait to reach the appointment person. I informed her that it would be great if it was a surgeon who communicates well, and of course does knee replacements. After several days I received a doctor's name. I sat on hold for 30 minutes to reach the receptionist only to find out that the doctor was a foot and ankle doctor, not a knee doctor! The appointment person would not allow me to choose a knee doctor on my own, telling me to contact Julie again for a name, and then I could sit on hold for another 30 minutes. Fortunately I discovered that there is a Referral nurse whom I can actually phone, not use the Message Center. Although it still takes several phone calls to reach the nurse. Providence needs to give Julie and Tyler a brush-up course on client communications. Otherwise, I recommend you to ask for someone else. read more

Shame on you providence medical center at Harbour pointe. All you want is your patients co-pay and their insurance money! Not to help someone who is under the care of another doctor so you can benefit from it. Shame on you! I am under the care of another Doctor who does not prescribe any kind of medication unless it's natural because he's a chiropractor fixing my herniated disc in my neck without surgery. The chiropractic team wanted me to call my primary doctor, which I did. I gave them the information and then I get a call back 10 minutes later from some nurse who wants me to come in even though I can't even walk straight I'm so exhausted, but they want me to come in pay my co-pay, bill my insurance, so they can discuss what sleeping pills I should be taking. I'm under the care of another doctor and if your medical staff was on it and not money hungry I shouldn't have to come in. I told her whatever and hung up. Then I got really angry, and now I've got this burst of energy it'll probably last about 10 more minutes. I called back and let the receptionist know what I thought of her medical team behind her and the doctor. I told her that I find it Highly unprofessional that all they want is a couple hundred dollars to tell me or give me a slip of paper for sleeping pills. SHAME on you Providence medical center, shame on you! read more