This message is specifically for the everett pacific mental health program (PHP and IOP). Everyone…read morethere took my concerns seriously, listened to me, and made me feel safe and were extremely accommodating. The therapists and the medication manager/psychiatrist are helpful and caring individuals. I felt like I was taken seriously here and I have learned skills to manage my mental health. I recommend this place/program to anyone seeking help with mental illness or even substance addiction. Thank you especially to Britt, Carly, Don, Molly and Reginah. You are wonderful people.

Found it interesting they stated Mandatory Masking when we entered. After putting on our masks, we…read morewalked over to the US Department and hardly anyone was wearing masks, including providers. I didn't mind wearing the mask since I just got over Covid, and was able to come out of my cave, but it was confusing.

The nurses and drs here are doing a great job and very much under pressure. I know the economy…read moredictated a lot of monies for expenses. This is not my first rodeo with dietary. The do not LISTEN it's her way or the highway. She does not understand some stents have guidelines also.ive been requesting times to meet with her and she showed b up once.i told her my trays as well as others are b thrown in GARBAGE bc its not correct and she wont listen. I'm b here over 25 days and Finally got a fresh fruit which btw my family brought me. my family has b been bringing me protein drinks bc they only have one brand. Their menu is repeated over and over and today i finally got a meat at breakfast and NO im not on special diet. I told her foods i prefer and doesn't matter 4 out of 5 trays are same chicken but dunked in what they call a fancy name but its the same 1/2 chicken breast smashed into something where the name is supposed to make you feel full. always diced pears or peaches always out of can with plenty of syrup.

My father visited the Providence Everett ER on 2/19/26 and 2/20/26. Both visits left A LOT to be…read moredesired. During the 2/19/26 visit, no one even bothered to enter the visit into MyChart. I had no idea what was going on. Your Emergency Room goes out of its way NOT to talk to patient families. I am my father's Power of Attorney because of his severe dementia. On 2/19/26, I called three times to speak to a member of my dad's care team. I FINALLY got to speak to someone and found out Dad had already been discharged back to memory care. Why isn't your Emergency Department involving the POA in the patient's care? On 2/20/26 my father returned to the ER because his wound was bleeding way too much, he was not himself, strong personality changes, pain in ribs and profound facial swelling. I called the Emergency Department and on the third try finally spoke to someone who said they would add a note to Dad's chart to call me. No one ever called and I did see the note to call me in MyChart. As I mentioned, I am Dad's Power of Attorney and his dementia prevents him from being able to articulate what is wrong. I live in North Carolina. If I could be at his bedside, I would be. Another two hours passed and nothing. After my 7th call, I finally speak to a guy at the nursing desk who tells me my Dad's nurse "has her hands really full right now" and could he take my number. I gave him my name and number and told him that as Dad's Power of Attorney I needed to speak to his care team to explain why he was brought back and what we hoped would come of the visit. I told the guy helping the nurse that Dad had such a personality change in 12 hours and an oozing head wound that it was worth further investigation. The nurse at my Dad's memory care facility believed he had a concussion. Dad's aide believed he had a concussion. After I spoke with them about changes in Dad's behavior, as I too was thinking he could have a concussion. Not one nurse or doctor ever took the time to call me to discuss my father or why we wanted him looked at again. I checked MyChart and not a single test was run on my father on 2/20/26, the reason staff wrote that Dad was brought to the ER was incorrect. Basically, my father sat there, no testing was done, and he was returned to memory care without a single person at Providence contacting me about my father TWO DAYS IN A ROW!!! It seems illegal that the Power of Attorney is not contacted when care is administered to a person that has no idea why he is there. On a personal level, I am also my father's daughter. Is it the policy of Providence to keep family out of the loop when caring for patients? My father's memory care facility called me to tell me my dad was released and was being transported back to his room at memory care. SO, obviously the phones at Providence DO work if they can call the memory care facility but not the daughter/POA. I can't articulate how angry I am that I was excluded from my father's care. Memory care informed me that the ER removed the staples in Dad's head (he fell on 2/13/26) that the ER told him on 2/19/26 weren't ready to be removed yet. Information about the readiness for Dad's staples to be removed was in the After Visit Summary from 2/19/26. This tells me your nurses and physicians do not read chart notes. To conclude, my father was brought back on 2/20/26 for concerns he might have a concussion, but staff wrote down that the visit was about a bandage and removed staples that were not ready to come out and never spoke to me. Your facility told more to Dad's memory care facility than I ever heard. Staff never contacted me during either visit. I intend to escalate this complaint.

Service equipment that doesn't work from pain pumps blood pressure cuffs chairs call buttons for…read morenurses and that's just in my room or also only one. Blatter scanner never go here again

Some of the kindest and best medical staff i've ever encountered. On a busy weekend on the night…read moreshift, everyone worked hard to make sure I was comfortable and taken care of during my emergency. I have nothing but good words to say about my experience here and would feel comfortable referring anyone who needs care here.

Like anything, good and bad. Bad: it must have been a busy night - I showed up at 12:30 AM with…read morekidney stones & sat in agony in the waiting room for two hours. Everything else was excellent, especially the staff - the nurse Miguel and especially the doctor - Kori N Cossey. Informative, capable, personable. So, save the initial wait everything was excellent.

Worst ER I have ever been to. I've had better care in the middle of nowhere Nevada. The nursing…read morestaff disregarded my pain and were more focused on moving me to a back corner room so they didn't have to hear my moaning in pain. My wife (who's also a nurse at a different Swedish facility) asked my nurse to call pharmacy and expedite verifying my pain meds but the nurse sarcastically responded "Congratulations, you're a nurse!" Refusing to call pharmacy, and said "We can all hear him screaming..trust me". There were three nurses sitting at the nurses station periodically giggling and looking at their phones when my wife made the request. However the doctor- Casey M Krebs was by far the worst part of my visit. She seemed incapable of creating a care plan and didn't show any urgency. She seemed more focused on pacifying us for the moment and quickly leaving the room than actually helping us understand our options or initiating the process of me transferring to a hospital with urology. We were still asking her questions as she was trying to close the door and leave. It was obvious she did not like it when my wife asked any questions on my behalf, and completely disregarded her concern that the CT results showed severe hydronephrosis. The doctor said "That is not the focus. Im not concerned about his hydronephrosis, Im concerned about his kidney stones." I got such poor care that I decided to leave AMA while still in severe pain and drive to Swedish Edmonds, which was the best decision I made that day. To be honest I'm not sure the staff at Mill Creek even knew the process of transferring me, let alone doing it quickly. Once I arrived at Edmonds they took my case seriously from the start, scheduling me for emergency surgery the next day to remove the obstructive stone. My pain was well managed and my whole care team was incredibly skilled and empathetic. I am still completely disheartened with my experience at Mill Creek and would advise ANYONE considering it to go anywhere else.

- I would like to express my sincere appreciation to Kaiser Permanente, Everett, Washington…read moredoctors, and staff for admitting me as an urgent care patient and to get my Cortizone shot within about 2 weeks by Dr. Fudge that I am very grateful. Of course making an appointment with a specialist or getting an MRI scan usually text weeks if is not months. - - The job performed with an excellent coordination and scheduling in a timely manner. - - I am a member of Kaiser Mid Atlantic region for over 20 years. - - Great job I appreciate it very much

Kaiser Permanente should be shut down for malpractice. I had to leave at least one star to leave a…read morereview but they deserve 0. It is unfathomable how a patient can do everything right, attending every annual checkup, completing mammograms yearly, and undergoing precancer screenings with clean results, only to be diagnosed with Stage 4 cancer that has spread to her bones. At her last primary care visit just months ago in April, her levels were supposedly fine. When she voiced genuine concern that something was deeply wrong and suspected cancer, her physician completely dismissed her. Fast forward to a hospital visit this past Saturday due to severe back pain, and yesterday we received this life-altering diagnosis. This level of negligence, dismissal of a patient's instincts, and failure to catch something so severe until it reached Stage 4 is beyond unacceptable. Kaiser Permanente completely failed a long-time patient who trusted them with her life. If you expect healthcare providers to actually listen to your concerns, look elsewhere.

Was at Evergrren Health Urgent Care 5/15/26. Front desk staff friendly and got me in to see MD…read morequickly. From there - it was pleasant. I was referred to a specialist as I had an ankle injury. Would highly recommend

I called first to see how long the waiting line was and they said 30 min…read more The person was very cordial. When I arrived, the desk lady was most cordial and helpful and while I was talking to her a gent came up and assured me they would get to me as soon as a room opened. Not sure if it was my age (78) or what but that was nice. I waited about 15 min and was in to a room where a young lady did all the normal. The doctor was exceptionally thorough and concerned with my condition. We discussed and settled on next steps. I was really impressed with the doctor's care and I've had plenty of experience on the patient side of the practice of medicine. Wish she was my primary.

The ER doctor Alex Rackoff seemed more concerned with getting me out of her ER than trying to help…read more She was content to let me suffer more for longer. I will absolutely risk my life going to a different ER than come back here ever.

As of November 2024, no primary care docs here are accepting new patients. Previously a family…read moremember had an appointment here with a new pcp, which took several months to get, and when the appointment finally came, the provider was sick and canceled it- they did not have a replacement appointment available for several more months. My other experience here is with their walk in clinic, they couldn't help the family member I brought here, but the bill was $1000.

We keep trying to like our local hospital (Whidbey Peace Health in Coupeville, WA) but leave VERY…read moredisappointed every time. ER department could be GREATLY improved. Initial visit to emergency is OK, nurses are wonderful, however, SEVERAL times my 90+ mother has been released too early and needed more care the same day, so then we go to Island Hospital in Anacortes, WA. The last visit to ER in Coupeville resulted in 5 HOURS of horrible SCREAMING (no exaggeration!) from another patient. The whole ER had to listen to it non-stop almost our entire time there. RIDICUOUS! Many patients were frightened, on top of being extremely sick. Whether the screamer was mentally off, addicted to drugs or whatever, NO ONE should be in that state for over 5 hours. I welcome being contacted by the hospital to hear all of my family's experiences. They are so lucky we don't believe in suing.

Walk in clinic, Clinton. I've been the walk in clinic 2x in all the time I've been living here. The…read morefirst time they were all very nice, but I was misdiagnosed and given a does of a steroid that made my illness much worse and prolonged it. I should've been given some antibiotics, which I ended up having to go to my own doctor at Everett Clinic to get. This most recent time I went in after having a sore throat, cough, headache. I tested for Covid and let them know. I was asked to wait outside instead of the waiting room. I understood that even though I tested they had to take precautions. Once I was called in I was not given a Covid test, the nurse did not wash her hands before taking my vitals, though she was very nice. When the doctor came in he not only didn't wash his hands, but he wasn't wearing a mask.He was also very nice, but his only advice was to wash my hands...what???? It makes me feel terrible to say it, but, it's just not a place you might want to get treatment, they need to step up their quality of care significantly. The other thing that happened to me at Whidbey walk in was that the receptionist gave me paperwork to fill out and with it there was another patient's chart. When I realized what I had in my hands I returned to the desk, whereupon the receptionist said, "oopsie" - They are all the nicest people, but not sure it's safe.

Took my 2yo in for labs. It was her first time getting blood drawn…read more I came prepared for a long wait but was pleasantly surprised! Not only was check-in quick, but I waited less than 10min to get her blood drawn. The phlebotomist was nice and they had a cartoon playing during the blood draw. She didn't even cry once! She got stickers, and then less than 20mins from our arrival we were back out.

We had a wonderful experience here from the gal who helped check us in being very friendly and…read morepersonable (side note: cute staff pet photos which totally drew on my kid's attention in a positive way). Our nurses Meagan and Sarah were so nice and calming. Dennis the X-ray technician was super patient with us and made it a comfortable experience. And lastly, the doctor helping us was so kind and supportive. I highly recommend this hospital.

Found them to be caring and interested in your well-being. Actually thinking of changing my health…read morecare to them.

Wowzers! There is some real shady practices going on here. For starters in my years of taking my…read morewife to appointments, not once have I ever had to wait in the medical center while my wife has her appointment. I work overnight so when I take my wife to her appointment, I sleep in my car and then as usual, I'm called to drive thru and pick up my wife when it's over. Apparently this is the only place where it's mandatory I wait in a waiting room with a whole bunch of loud noise and no organization. The staff that works here all look completely miserable and hate their jobs. The nurse told me I could go to the back of the waiting room and lay down and relax and no one would bother me. That lasted all of 15 minutes when the world's largest incompetent security worker woke me up and told me I couldn't do this. I tried telling her I was just doing what I was told I could do, but she wasn't having anything to with me mostly because she had a hard time breathing and talking after walking up a flight of stairs. She wanted to know why I was here, I told we her I didn't want to be here but I was told I had to be here as a driver and had to be in the building. She wanted to know who, but I knew I didn't have to give that information. She wanted to keep talking, but I told her some of us have real jobs and there's nothing for her here anymore. I would like to say she ran away, but she looked so uncomfortable/gasping for air, that she just walked away as fast as she could. I wish I could give 0 stars.