Great team. They were able to accommodate and see me earlier. They are so quick. The wait time is…read moreminimal. The procedure for MRI is quick and calming. We get to choose what we want to listen to. Check in team is nice, friendly and helpful. Waiting area is calming. Results come quick. Techs are knowledgeable and patient.

I drove an hour from LA to make today's appointment for a CT scan to get cleared to travel. The…read morenurse was in a bad mood from the start she tied the tape so tight on my upper arm. Then, she could not get the catheter in my vein and had to reschedule me because she could not get my vein. She was the only nurse today at 1pm. Both my arms are bruised and sore. Drove another hour back home. Still no call to reschedule and I still can't book my flight since I haven't been cleared. If you're having a bad day as a nurse, take the day off so that the patients don't have to deal with your wrath. Complete waste of a Friday, gas, and pain. Never going back to this location.

I've had the worst time with RadNet telephone customer service. I need a cd and MRI report for an…read moreupcoming procedure. I was able to reach Janet by phone at Wave Imaging. She told me she would have it ready for pick up in 10 minutes. Janet went above and beyond to help me! Give her a raise!!

1. Scheduling is abysmal - waited nearly an hour in the waiting room for an MRI, although I arrived…read moreat the time scheduled. 2. Turn-around time is 7-10 business days to provide the results to the doctor 3. Staff - other than the receptionist - is friendly

Over the past years I have always had my mammogram at the Polak Breast Diagnostic Center at Skypark…read morein Torrance and always had a great experience with the most courteous and professional medical staff. This year i decided to try their newest location in Rolling Hills Estates and I was able to score an appointment almost immediately. The day of my appointment I showed up 10 minutes earlier but had barely any wait time. The front desk is very well organized and my mammogram took less than 20 minutes. All in all, a pleasant experience

They made it super difficult for you to get an appointment especially during COVID. Called 5 times…read morefor a whole week period still could not get a simple appointment. They don't take email, even were asked, they won't tell you their email address. so you have to either FAX your doctors prescription to them or drive there in person to drop off a prescription paper. How much more difficult can you make for your client during COVID time????? Who would have a FAX machine now????? Would never come back or suggest this place to anyone. There is no "patient first " here, all they can offer is "our procedure first ". And those people's emails are all national top secrets I guess.

Great staff, plenty of parking. I went for an ultrasound the technician was great. She was calm,…read moreand easy to take directions from.

I just had an appointment with my orthopedic surgeon and he asked me for the CD of images that were…read moregiven to me from the Radiologist. I explained that I was not given a CD of images. Because Giovanni Lopez, the Radiologist at Family Radiology, was more concerned with sexually harassing me, than performing his job, my physician had nothing to review and my appointment was a waste of time for me and my physician, as well as his staff who frantically tried to get in contact with the staff at Family Radiology during my appointment, to get the file of my images. Had the radiologist been doing his job, rather than being a sleazy pervert, I could have received the medical treatment that I need. However, because Family Radiology employs a sexual predator, I remain untreated and in horrendous pain.

Very unprofessional. I was referred here from my chiropractor, Dr. Jacob.. someone left me a…read moreconfirmation voicemail confirming my appointment for 11am. Upon arrival at 11am, they make me aware that someone made a mistake and gave me the wrong time, my appointment was actually at 1pm. Keep in mind, I live 30 minutes away. So they tell me, to come back & they'd be ready at 12:45/50. I come back at 1245, they still have their previous patient being seen. I'm still waiting and it's just about 1pm. All in all this experience was horrible & no accommodation for their mistake and even late for my actual appointment time. I wouldn't recommend this place. I rather walk into urgent care & receive and MRI. This is my FIRST and LAST time coming here for any services.

Avoid this place by all means necessary. Unbelievably horrible office experience here. Completely…read moreincompetent and unprofessional. Total disregard for providing accurate information to new patients, waste of time and fuel driving there to find they took in a patient assuming I was going to be late even though it was 15 min prior to my scheduled appointment time when I walked in. Not only that but I had spoke with Gloria on the phone about 10 min earlier and let her know I was only a few min away. Keep in mind I still got there early!!! Total disregard for your schedule or time. She had also called a day before and changed my appointment... now I know why. Zero care for coordinating a schedule at this place. What a joke. Ask your Dr for a referral to Beach Cities Ortho if you need an MRI. THIS PLACE SUCKS!

** Update on the bill ***…read more Recently I received a bill for a routine abdomen ultrasound and I was completely dumbfounded by the bill. This imaging facility charged $2.6k for an ultrasound service and I ended up being responsible for half of the remaining balance. Later I found out that Cedars-Sinai (Torrance Memorial is an affiliate of Cedars-Sinai) charges some of the highest rates for abdominal ultrasounds (CPT 76700) in Los Angeles County for standard PPO plans and the median negotiated prices in Los Angeles County are lower than four figures. I did send a message through their feedback portal ( http://torrancememorial.org/patientfeedback ) and honestly I was not surprised that they didn't respond even after I had left my contact information and asked to be contacted regarding this matter. I ended up calling the billing department and the staff simply said that's how it is billed & the only action they took was mailing the itemized charges. Main takeaway message - only come here if you have HMO insurance. If you have PPO insurance, get a price check on the Torrance Memorial website on price transparency ( https://www.torrancememorial.org/patients-visitors/billing-insurance/price-transparency/ ) by reviewing the machine-readable file that provides pricing information before committing to an imaging service at this facility.

I've been experiencing some vision problems due to what seems to be a clogged tear duct. Before…read moreseeing an eye surgeon, they required a CT of the orbit. Most of my doctors work with Torrance Memorial so I've been to Polak Imaging many times. Pre-check in online makes the process much faster and easier once you arrive. Appointments are kept in a reasonable amount of time. Staff are predominantly friendly and efficient. The whole procedure was completed quickly and they had me out in less than an hour. Never a problem having tests done at this facility.

I had two, back-to-back MRI appointments today, pelvic and abdominal-with and without contrast…read more Upon arrival, I was warmly greeted and expeditiously checked-in by Giselle. She is gracious, friendly, and professional. Iris is the highly-experienced radiology technician I was assigned. She is very knowledgeable, courteous, quite communicative, and compassionate. I highly recommend UMI Torrance!

I must start by saying I was hesitant because of the reviews, but since it something I really…read moreneeded to get out of the way I was just hoping for the best. I had an appt for one type of image, which was easy to schedule and scheduler was helpful. X-rays are walks in, I arrived early and called back right away, and was also able to get an x-ray with no wait. I do recommend going as they open, buy the time I left around 10:30am they were busy. The entire staff was very polite and helpful, Gaby the ultrasound tech was super sweet and helpful during the process. Just like any office these days, patience is key. I understand frustration, but I didn't get that from this office.

This place is clean and staffs are kind. Check Google and visit during a time when it isn't crowded.read more

The wait is usual not long, not short, not quick. But the Dr's. are always GREAT!! So if you are…read moreunder the weather and can bring your body and business here, do!

Experience is worth it. My baby looks like a gummy bear ! coming back at 14 weeks to find out the…read moregender . So excited !

I had an amazing experience with Prenatal Cinemas. After I was referred by a friend, I decided to…read morebook an appointment. My last pregnancy ended in a miscarriage so I have been very anxious about how my current pregnancy is progressing. I was able to get an appointment the next day. Leslie, the tech, was warm, friendly, and spent so much time letting me see our growing bean. It instantly put my mind at ease to hear the heartbeat and see our little bug moving around. I will recommend Prenatal Cinemas to all my mama friends.

I want to leave a review for the phlebotomist who just drew my blood at Quest Diagnostics in San…read morePedro. Junior did an excellent job! I am usually a hard patient to work with, not to mention I had about three orders from different doctors that I absolutely needed to get done by today.Junior was amazing. He is an absolute pro. Usually, I have to sit there for 30 minutes just for a couple of tubes, but I never have that experience with Junior, and this time he really came through. It was quick, fast, and painless. He was also very thorough about aftercare instructions. He is very knowledgeable and compassionate, and I can tell he truly cares about the people that he's working with and that he wants to help as much as he can. It's always a pleasure to see him there!

If I could give is 0 stars, I would. Junior, the lab technician, is the most unprofessional person…read moreI have ever met. I came there to drop off labs for a patient and instead of helping me, he was very condescending on things that were missing on the form. Even when I corrected those things next visit, he came up with new things to say I was missing, which he didn't bring up the last time. The inconsistency was giving inexperienced. Would not ever recommend this quest lab location.