Care Excellent,Quality Excellent,Office Experience Excellent. First…read moreClass Rehabilitation Hospital Stall First Class Everyone cares about your well being In my experience it's well over a 5 STAR RATING

My son was recently at Banner rehab West after being hospitalized for 3 weeks. When I read the…read moreamazing reviews I admit I was skeptical. I was wrong! The care he received here was unbelievable. From smiling Victoria at reception to every single nurse, doctor, PCT, therapist and pharmacist the kindness and expertise was unbeatable. I never had to ask for something's twice, actually I never had to ask at all.. they had it all taken care of. I will recommend this place to anyone and everyone who needs it. Thank you so much for your stellar care.

Five years of investigative journalism curiosity, and concern exercised at four different senior…read moreliving places from fall 2019 until now, gave me the incentive to move into one with a shining"star" award in Senior living. what a relief to move away from that which is fraught with negative negligent and inexcusable behavior directed toward our most precious assets: our seniors. U.S. Senior living offerings are pandemic with misbehavior directed toward our elder humanity, which often has the effect of nullifying their existence . I was privy to NIC meetings, and I taped extensive meetings where investors clarified the meaning of what senior living really is , simply "real estate" with a steady stream, guaranteed by the inflow of walking talking gullible seniors and outflow of their bodies to whatever place they have prearranged their final disposition, if they have even done that! So I escaped senior living and fled to downtown Phoenix where I reinvented myself as JK Emerson Smith, my nom de plum, lived in a 24 story, high-rise, surrounded by ASU students and young professionals for almost a year and a half? While living there I was infused with their energy and vigor..... I felt desperate to never ever again live around "old people" and then what do you know? I landed on a 40 acre piece of property that feels like it was transported directly from heaven: a nonprofit, basically resident/volunteer run, operating with a likeness to an HOA called the GCA, and is not dependent upon squeezing every dime out of every Senior on limited to moderate incomes. In addition, this campus is staffed, with what I can only call caring, dedicated individuals, infused with the deepest desire to support, help, care about and look out for their senior residents. While I'm not easily impressed, I am not easily fooled..... except for not realizing that Senior living communities have a habit of over-promising and Under-delivering. One example might be the promise of "three chef prepared meals daily", while failing to explain the chef works at Stouffer's! Here where I live the Casitas are cozy representatives of the individual taste and style of the residents living within, and thankfully not the type of exterior that resembles a mental institution or prison. If you see a Community, which displays repetitious likenesses, for example, gravel instead of grass, no flowers, simply a sterile atmosphere and appearance, take note immediately and run like hell! I can almost guarantee that what you see on the outside is indicative of how leadership will act internally; that's institutional, thinking and I no longer live in an institution. I found a home ! Indeed, a home that respects my prior experience enough to give me a TV talk show weekly to interview the residents on the campus here so everyone can meet their neighbors and have the opportunity to present their previous skill sets, accomplishments, and successes, as well as perhaps talk a little bit about the failures that led to them being successes . When I vetted those NIC meetings, never once did I hear anyone mention concern for the quality of life of a senior resident. Pay attention when analyzing where you think you want to live . If the leadership decides that they want to turn everything into a low maintenance residential institutional type epicenter that simply caters to the famous revolving door of seniors with wallets, run the other way!! If you decide to run my way, you can appear on "Stories from the Porch", or better yet Google that title and add JK to your Google search and have a look at the stories told by the residents who live here and how they differ from the smiling artificial seniors in the ads for other senior living "facilities".... partially because this isn't a facility. This is your home! in closing, I can only tell you that I love my housekeeper. She spends an hour here paying attention to how clean things are. I love the food the choice of restaurants on the campus I love the staff in the fact that no matter what kind of a problem I may face I don't have to face it alone because there's someone here on this campus that I can talk to . You have the rest of your life ahead of you. Make sure you spend every single day wisely! You are now a human ATM machine in the eyes of the FOR-PROFIT "retirement industry" and don't give anyone your pin number.!! Furthermore, (and because when I say "closing" I'm never really close to closing) lose the title "Senior citizen" and when you move here I'll award you a V-POW badge....."veteran, vintage or valuable person of worth". Just move in and ask for JK. Everyone knows what the term "bang for the buck" means and you'll be shocked at clearly you'll come to understand that phrase when you do business with a nonprofit.

They feed the residents garbage. Tiny portions and poor quality food. Worse than literal prison…read morefood. The definition of putting profit over people. Their emergency call buttons don't work half the time when the residents press them. It is a known issue. I have reported it multiple times, but nothing changes. My parents are too old to put up with the stress of moving to a new place, so they're stuck. If you care about your loved ones, find a different place. If anything changes, I will gladly retract/change my review.

DANGER!!! This facility, once regarded as the top choice in the Valley, now poses a serious risk to…read moreevery patient. Staff dismissed repeated family complaints that their loved one wasn't right, refused to call 911, and by the time EMS arrived--summoned by the family--the patient's blood sugar had plummeted to a critical level in the 20s. Staff then withheld the EMS report because the family wouldn't sign an AMA form, despite the patient facing death within hours without that intervention. EMS responders noted they visit this place daily and urged filing complaints, with ongoing reports pending against the facility and the nursing board for nurses who endangered the patient via insulin overdose or alleged similar error. If you value your loved ones' lives, steer clear--YouTube reviews include audio of staff interactions and EMS warnings to families.

The physical therapy and ot are better than other snf's. They did a lot of wiping down of…read moreequipment in the therapy room but i wondered what the dwell time was and if it did any good. I wasn't 100% into therapy because i didn't know what we were doing day to day. The room is nice because the bathroom is 100% accessible. My room was at the end of the hall; i often smelled smoke in my room coming inside from windows. There was a small refrigerator & microwave; however, the sign warned the fridge was just a cooler and not for storing perishables. I asked for tissues and never received them so when i was crying i blew my nose on my sheet. There was one CNA & Nurse on duty at night time. There was a man down the hall late one night asking "Is anyone there? Is anyone awake? Help."So after a while i pressed my red button and someone came to check on me. I asked for something silly like ice and asked if they heard this guy talking. The answer was no, (she was wearing one ear bud). She thanked me for letting her know. Housekeeping came to clean and vacuumed each day....that was nice. But the rooms have carpet and i wondered how they were sanitized. Universal Precautions used by staff are questionable. Breakfast was great and hot if you went to the dining room. Okay, in room. Dinner & lunch options were not very flavorful and there is a few combinations of veggies that they use in recipes. A few of the optional meal items were....okay. I ate lots of pasta (it was great!). I was pretty much stuck in bed and my room was untidy. I would have lots of styrofoam cups that built up. It was difficult to find ice packs and they didn't have the ones with the plastic bags inside. Each day i may or may not have known who my nurse or cna were or did i know the date. It took me a while to catch onto how things worked during 24 hours. Fresh i water was brought in at 3 or 4 am and then someone would come to do vitals. The Doctors that came to visit were kind and checked in on me.

Recently, our 86-year old mother was a patient at this facility for 3-weeks. She had no idea that…read moreshe would be checking into a rehab after having shoulder surgery. To say that she did not want to be there is an understatement. The day we checked our mother in we met with many of the team members who would be in charge of our mother. They were all very nice. The facility itself was nice on the inside and outside. There is one team member that I would especially like to thank. His name is Joshua, and he is the Patient Advocate. He met with my siblings and myself along with our mother, the day she was checked in. During the meeting, he was very attentive to my mother which helped make her feel at ease. He listened to every concern we had for our mother. He took notes and followed through with all of the details and concerns that were discussed. Joshua is amazing at his job! He is professional and has a perfect personality to be an advocate. He is patient, understanding, kind, efficient, and very helpful. One day after a really hard physical therapy appointment, no staff members were able to help my mother be put back in her bed. She was miserable while she waited 15 minutes in a wheelchair. I text messaged Joshua and he was there within 5 minutes. I don't believe this is part of his job description. That is how helpful he is. He sweetly helped her back to her bed (they had to use a hoya to lift her in and out of bed). Next, he helped make sure she was clean and comfortable. This meant a lot to us as we watched him truly care for our mother. This is just one example of his kindness. Joshua was truly a life saver when our mother was there. If we could rate Joshua alone, he would receive 5 stars. He truly was wonderful. The problem we had was that the nurses and aides were understaffed. Our mother was fortunate because we were able to take turns to stay with her. The week I stayed with her, hours would pass with no nurse or aide to check on her. Even when the nurse call light was on, it would take at least an hour for someone to come into her room. One morning she was throwing up for over an hour. The aide was made aware of it. She said she would let the nurse know. No one ever came in that day to address the problem. There were other problems as well. It is our belief, that more nurses and staff need to be hired, if they want their patients to receive better care.

Rehab is a commitment from both the patient and their family…read more The Center at Arrowhead is a beautiful facility, private rooms and baths, their staff,is committed to the care needed for your family members. You are part of a successful outcome, bringing good foods, company, and sunshine is key. Food here can be iffy unfortunately but you can call for something else. I recommend this facility, please stay on top of the physical therapy your person is receiving and encourage them to continue when they get back to their room. Thank you Belinda for helping our transition home easily, your support was truly appreciated.

This place is unbelievable The staff is very friendly and…read morehelpful It's well organized and efficiently run If you work with them you're going to be getting out sooner than you expected The facility is worn, but the people are unbelievable!

I can't believe this place still exists! My dad, a stoic and proud man his entire life, cried and…read morebegged me to take him out of this place. I could never get ahold of anyone on the phone and worried endlessly until I got him out. He fell one day while left unattended in the shower where he laid for probably 20 minutes frightened and humiliated. I will be pursuing charges with the state.

I was transferred from Boswell Hospital, Sun City to FREEDOM PLAZA CARE CENTER for additional…read morehealing and Rehab for a broken Hip. Everyone at the facility was EXCELLENT. My pain and discomfort was addressed by the staff and my stay was pleasant considering what I was at the facility for. My caregivers, Arsinio, Carmen and Molly were EXCELLENT. My case manager kept me advised of my coverage and my rights. At a time in my life, when I needed help the most, this was the right place to be. Thank you all for your dedication and knowledge. Bernadette....

Ask yourself what do you hope to find when you need to bring a loved one to a rehab care center?…read more 1. Clean - 10/10 2. Friendly staff - 10/10 3. Knowledgeable nursing care 10/10 4. Outstanding Physical Therapy - 10/10 5. Nourishing and flavorful meals, snacks available - 10/10 6. Lovely grounds for you to visit with your family and friends 10/10 7. Administrators who are easy to contact, understand the nuances of insurance and Medicare & Medicaid. 10/10 8. Location is central and near highway access in the NW valley. 9. Staff, I have to mention them again, a rehab is only as good as its staff/ 1000/1000 I'd love to mention them all suffice it to say we only had great care. 10. My husband is in great shape he's has been a Freedom Plaza twice now, both for Cardiac rehab. He's here smiling he knows what to do to keep him in good shape, Educating him was very important there were a lot of misconceptions. 11. My mother was 89 when she was there, and we're about to celebrate her 91st birthday she had done a job on her femur bone, they helped her learn to walk and strengthen her leg. Thank you so much. Again, it's awful when you're given a sheet of paper and told your insurance covers these facilities pick... IF YOU PICK FREEDOM PLAZA you've made a great choice for your beloved family member who is counting on you to be their advocate.

Total gimmick. Do not waste your time, money, or gas. A lot of talking and selling you on something…read morewithout even actually saying anything at all. You will literally get talked to in circles. 2 visits and no adjustments later and I won't be back because I'm not committing to a 3x/week schedule (who has that time) and a lot of money/things my insurance won't cover.

Dr London and Tamara are an exceptional team! From the first day I walked into this clinic I felt…read morewelcomed! The treatment Dr London gives his patients is rarely seen anymore, he has passion for what he does and it shows!. He answered all of questions and worries. I had a car accident more than 15 years ago and have always had back pain (Dr London's practice is super close to my house, that's the main reason I pick his clinic) not knowing what to expect and ended up being able to get up in the morning without feeling needles on my back. He shows your progress and worries about your comfort, updates on x-rays, etc. Because of my work I didn't make it on 2 appointments, they were understanding. Both him and Tamara are super friendly and personal, I love that! Not feeling like you're just there waiting for your turn. And they have payment plans for all kinds of budgets. Thank you Dr for helping me and educate me about my problem and specially for preventing further issues that could've lead to surgery. Thank you Tamara for always receiving me with a smile and being so understanding.

Tom and the gang at Above and Beyond are as good as it gets…read more Very professional and effective. Easy and comfortable to talk to. Highly recommend them if you should ever need any physical therapy needs. A+

So I have to start by saying I would definitely give this place a 10 plus star rating if I could…read more I was referred here by my insurance company. The office is always clean. I can not say enough about the staff, they are absolutely amazing. The staff have always returned my calls, know my name when i come in, and i have never had to wait more than 5 min to be seen. David Tom Connor and Sam are super amazing. They all took the time to listen to how I got injured, what my complaints were, where I would feel pain while doing the exercises. If I was in any type of pain while doing an exercise they would think of another way to do it so I could still continue to strengthen the area I needed to. Absolutely amazing team. P.s. Love the super hot towels and the soft tissue massages It REALLY REALLY helps to loosen up the injured area.

Everything from the online experience to the office to the PT himself, I've been very pleased with…read moreValley Rehabilitation since I found them on Yelp. I understand the five stars, and I'm so glad that I did. It was easy to schedule, they take close to every insurance, and they have a reasonable self pay option that is awesome to offer. They also offer massages there which is really wonderful. The appointment was for my son, and the front desk was able to get us into a cancellation pretty promptly (which I was so excited about) and when we got there, we filled out paperwork and went back within 10 min. Alex is who saw him and he was easy going, easy to talk to, and made my son feel comfortable, which is so important to both of us. He did some dry needling on him also and I think that helped a ton. We're seeing Alex a few times before the New Year and see how his progress goes. Overall, very pleased and appreciative of the care and communication from this practice. Thank you so much to Alex and his team!!

Alex & his staff are knowledgeable, friendly, willing to think outside the box & know when to…read morerefer. Their work isn't simply exercise & stretching. They incorporate advanced massage techniques as well as dry needling. They possess an amazing amount of skills.