I was transferred from Boswell Hospital, Sun City to FREEDOM PLAZA CARE CENTER for additional…read morehealing and Rehab for a broken Hip. Everyone at the facility was EXCELLENT. My pain and discomfort was addressed by the staff and my stay was pleasant considering what I was at the facility for. My caregivers, Arsinio, Carmen and Molly were EXCELLENT. My case manager kept me advised of my coverage and my rights. At a time in my life, when I needed help the most, this was the right place to be. Thank you all for your dedication and knowledge. Bernadette....

Ask yourself what do you hope to find when you need to bring a loved one to a rehab care center?…read more 1. Clean - 10/10 2. Friendly staff - 10/10 3. Knowledgeable nursing care 10/10 4. Outstanding Physical Therapy - 10/10 5. Nourishing and flavorful meals, snacks available - 10/10 6. Lovely grounds for you to visit with your family and friends 10/10 7. Administrators who are easy to contact, understand the nuances of insurance and Medicare & Medicaid. 10/10 8. Location is central and near highway access in the NW valley. 9. Staff, I have to mention them again, a rehab is only as good as its staff/ 1000/1000 I'd love to mention them all suffice it to say we only had great care. 10. My husband is in great shape he's has been a Freedom Plaza twice now, both for Cardiac rehab. He's here smiling he knows what to do to keep him in good shape, Educating him was very important there were a lot of misconceptions. 11. My mother was 89 when she was there, and we're about to celebrate her 91st birthday she had done a job on her femur bone, they helped her learn to walk and strengthen her leg. Thank you so much. Again, it's awful when you're given a sheet of paper and told your insurance covers these facilities pick... IF YOU PICK FREEDOM PLAZA you've made a great choice for your beloved family member who is counting on you to be their advocate.

This is the BEST rehabilitation center I've seen yet. The staff is friendly & really care, the…read morefacility is very clean & grounds are beautiful. Physical therapy room is spacious & well equipped. PT/OT staff is pretty good too. Only downside overall is communication. Very hard to get ahold of Nurse's or Dr's or PT via phone. Sometimes I've called 3 times waiting for staff to answer. In person is much better thankfully. The social worker, Leslie Robinson is fabulous though & has helped me tremendously with coordination of care. Front desk is also helpful during the day until you get transferred. Admissions coordinator Liv is also fabulous & very friendly. He picked out the best room for my dad & made the transfer from hospital seamless, arranging ambulance transportation & everything. The food is pretty good too with their dining room very pleasant & bright. Staff is there to help patients every step of the way. They even give patients a Choice of food too which is nice. Overall, this place is great. My only gripe is communication. If your loved one needs rehabilitation, rest assured they're in good hands here.

This place is huge and they pack the patients in like sardines. The facility shows wear and tear…read moreand is not in great condition. There are not enough care givers which means long delays in responses. Then when they do respond, it's like you bothered them. I'd only recommend this place to someone I didn't like.

Everything is wonderful. I'm healing. Fantastic. Therapy is intense but it's for my own health…read morereasons. The techniques that are used here are very up-to-date. The programs are Right on point for my needs to get me back to her. I need to be treated more like a family member than you are a patient when you need something. They are right here right away to 10 to my needs. I would recommend this Hospital rehab rehabilitation center to everyone and anyone who needs to heal properly and quickly the day Nurse's night nurses CNA's. Everyone is very very much appreciated by myself and my family so all of you out there they read this and have family members or even yourself that need that extra help. This is a place to come to sincerely yours Nancy Caoili.

My son was recently at Banner rehab West after being hospitalized for 3 weeks. When I read the…read moreamazing reviews I admit I was skeptical. I was wrong! The care he received here was unbelievable. From smiling Victoria at reception to every single nurse, doctor, PCT, therapist and pharmacist the kindness and expertise was unbeatable. I never had to ask for something's twice, actually I never had to ask at all.. they had it all taken care of. I will recommend this place to anyone and everyone who needs it. Thank you so much for your stellar care.

Inconsistent medication distribution, food distribution and overall lack of care of staff. Any type…read moreof follow up on any issue(s) takes multiple follow up requirements. Lack of awareness and listening skillsets are highly nefarious.

This place is ran by a bunch of no class niggers. Dont even step inside this place. A disgrace to…read morethe city.

Not a 5 star Facility. Significant physical Plant issues…read moreand layout. Lost the Heart of a non profit. Poor management at the top nearly bankrupted the whole community.

Quality of care. Response to needs when having a medical crisis is lacking. The so-called food is…read moredisgusting and not safe for human consumption in my opinion. And I don't feel safe at night. Some of the employees are very frightening.

Recently, our 86-year old mother was a patient at this facility for 3-weeks. She had no idea that…read moreshe would be checking into a rehab after having shoulder surgery. To say that she did not want to be there is an understatement. The day we checked our mother in we met with many of the team members who would be in charge of our mother. They were all very nice. The facility itself was nice on the inside and outside. There is one team member that I would especially like to thank. His name is Joshua, and he is the Patient Advocate. He met with my siblings and myself along with our mother, the day she was checked in. During the meeting, he was very attentive to my mother which helped make her feel at ease. He listened to every concern we had for our mother. He took notes and followed through with all of the details and concerns that were discussed. Joshua is amazing at his job! He is professional and has a perfect personality to be an advocate. He is patient, understanding, kind, efficient, and very helpful. One day after a really hard physical therapy appointment, no staff members were able to help my mother be put back in her bed. She was miserable while she waited 15 minutes in a wheelchair. I text messaged Joshua and he was there within 5 minutes. I don't believe this is part of his job description. That is how helpful he is. He sweetly helped her back to her bed (they had to use a hoya to lift her in and out of bed). Next, he helped make sure she was clean and comfortable. This meant a lot to us as we watched him truly care for our mother. This is just one example of his kindness. Joshua was truly a life saver when our mother was there. If we could rate Joshua alone, he would receive 5 stars. He truly was wonderful. The problem we had was that the nurses and aides were understaffed. Our mother was fortunate because we were able to take turns to stay with her. The week I stayed with her, hours would pass with no nurse or aide to check on her. Even when the nurse call light was on, it would take at least an hour for someone to come into her room. One morning she was throwing up for over an hour. The aide was made aware of it. She said she would let the nurse know. No one ever came in that day to address the problem. There were other problems as well. It is our belief, that more nurses and staff need to be hired, if they want their patients to receive better care.

Don't bring your loved one here. My 83 year old mother came her to try to regain use of her legs…read moreand hands after a UTI. The biggest problem they have is the nursing staff - they were unresponsive and sat around at the desks the majority of the time. My mom was only showered once in two weeks (they say it's twice a week, it isn't.) Because many of the staff is primarily from staffing agencies, they don't know the patients. The nursing staff that is employed there also is moved around from floor to floor and sections so you rarely get consistent nursing - they too don't know the patient. Since my mom couldn't use her hands to feed herself, get water, or even call for help (still waiting for that "pancake button" which never arrived) , she needed all meals and water to be given to her. For two days the nursing staff did not communicate this during handoff (and apparently charts are a thing of the past.) On the first day I arrived to find her sitting with her meals on the tray in front of her so she could stare at them hungrily, so I fed her. The next day I was working and luckily the CNA figured it out after noticing my mom starting at the food for two meals straight - she confirmed that she had not been updated by the previous nursing staff that feeding and water help was required for this patient. Two days later I found blood in my mom's catheter tube and bag - the nurse shook the bag and sent a photo to a provider who apparently diagnosed through a photo via phone that the urine was concentrated. When I insisted on testing, it took one day to find out it was in fact a UTI and an additional 4 days to figure out what type so it went untreated for 5 days! Additional things: No doctor was on site Food was inedible at times (chicken wings, chicken tenders, salad are examples) TV didn't work without an able bodied person to change the input Clock didn't work Room didn't get cleaned for two weeks - never saw a housekeeper. I wiped the tray table and surfaces, and the patient care coordinator had to sweep and mop the floor when I complained about it. Just know that there are better skilled nursing facilities out there, and this is not it! I'm glad I found one for my mom that truly cares about her.

My Dad spent 5 days here at the skilled facility for respite. He did not enjoy the experience,…read morehowever I can understand that and want to give a fair review. My biggest issue, NO ONE and I do mean NEVER EVER does the skilled facility actually answer the phone, so there is no way to call and check in on your loved one if they aren't capable of answering/ calling you. Second biggest issue was medications, I was not told to bring the meds from home (I place that error on the hospice) but after he was there they requested the meds, so I drove there after work with the meds. The nurse on only took 2 or 3 stating they received the rest delivered from the pharmacy. I good, right? Wrong. The night shift nurse in day 3 calls me (Bless her) and says, hey did you know we only have some of his meds? I drive over and bring his meds again. When they sent him home, didn't send all the meds home, lol had to drive over to pick up and 2 of the med bottles were lost forever. At this point i want to mention it's a 45 min drive from my home one way, blah. He did have a fall at the facility, while using the restroom alone. No real injuries and they did notify me (The nurse used her personal cell so she did answer when I returned that call)! Facility was clean and the room spacious, but the respite stay was not restful for me.

Visited there on Thanksgiving 2023 and just past labor day 2024 both times my wife and I contacted…read moreCovid. The only times we have contacted it. There must be many residents walking around with Covid. Nice place, workers are friendly and helpful. Food selections are OK at the Bristo and dinning room. ​

First off, I would like thank Seneca Dixon (who is a gem for Boswell) for all of her help relating…read moreto my sister. Boswell Transitional Care of Cascadia is a great rehab center. Caring staff, very clean, good food. Weekly or bi weekly meetings with nursing staff providing updates via phone. Highly recommend for care.

Poor service. Switched my family member three times in three different rooms with no consistent…read morestaff and medicines that have completely knocked him out.

Haven't been here long, but in this short time, i have gone from giving up on life after a life…read morechanging/saving unexpected surgery to looking forward to the future. The daytime nurse (Mary 'Jersey') sat down and talked a long time with me and gave me the courage and determination to try my best to turn a bad situation around. This woman is an inspiration and angel. Very hands on and genuinely cares. She seems to have a great relationship with other patients too. Had to pick a place off a list the hospital gave me before discharge and went by yelp ratings. Never been in a rehab before and was soooo scared. But when i got here, the staff were amazingly kind and professional. The PT and OT staff are knowledgeable, friendly and encouraging. All staff, cleaning lady, nurses, everyone has been more than kind and sweet. The building is clean, no smell, cheerful and full of activities. Was ready to throw in the towel but now am excited to work with this wonderful staff moving forward. Highly recommend from a patient's point of view.

Clean and smells like normal room air. Nursing assistants everywhere on the move. Therapy gym was…read morepacked with therapists and patients rehabbing. Case manager and leaders cared about the little things. The staff took great care too. Meals are always on time. Call lights answered responsibly. And finally, people working here were friendly and nice to us.

I fell, broke 8 ribs in my back--spent max time covered by Medicare. This place was best rehab…read morepossible!

Administration is the worse! Can't even make an appointment for a loved one until it's too late…read more They over medicate people with drugs they are allergic to and when you say no more they still are sneaking more bad drugs to your loved one. They lie right to your face about it. Well my loved one could not survive the poor care here! They are evil!