Joe really tried to push a new system on me. When I told him I could not do that at this time, he became hostile and began using profanities against me. I had to ask him to leave my property, which he then did but not without hurling more expletives in my direction. ​I wouldn't have him go to a person's house i dislike. read more

Hands down the best choice we ever made using Pruitt! The people in their office were good work with. They explained the process clearly and were able to provide us with an HVAC system to match the needs of the house. Installation crew were extremely professional. The old house had an ancient furnace and they worked with us to resolve all the problems that came with removing and updating the systems in the house. They also corrected electrical wiring that was incorrectly installed by a "handyman" service. They came highly recommended and lived up their reputation Joe Pruitt runs an honest straightforward business and there is no doubt that we will use them again. They are an asset to the Alton Area business community! read more

I don't write negative reviews -- ever -- but this experience needs to be shared. Things started out great with Pruitt Mechanical. Joe was enthusiastic about the job, made big promises about service and communication, and even gave me his personal cell number so I'd "never have trouble reaching him." Then everything fell off the rails. Calls went unanswered, messages weren't returned, and no one showed up when they said they would. I didn't even realize they had backed out of the job until my bank notified me that Pruitt hadn't picked up their check -- despite the title company calling their office twice. No courtesy call, no explanation, nothing. Instead of communicating like a professional, they quietly canceled their invoice and disappeared. That's how I found out they weren't doing the job. The lack of communication and accountability was extremely unprofessional. read more

I have used Pruitt for about six years not an issue until this week. Called for an appointment on a Monday called me later that day seeing you're running late. Then called me again saying they wouldn't be able to get to me until Tuesday. Call Tuesday and change the schedule time to between two and five and they never showed up. Get a call at 7 o'clock at night claiming that he can't get to my house because of snow from two days earlier. Road was cleared cars trucks vans have been back to where I live. He claims that he ran off into the ditch which there was no mark in a snow of where anybody caught off from the ditch. I talked to him on the phone. He had three different stories as to why he would not come back here questioning why and then he got real rude and cursed at me. He said he fired me as a customer which I have no problem with. Called another company on Wednesday. They were out and I've already worked on my furnace. He had no problem getting out here lesson 15 hours after Pruitt said he could not come out here. Upon him working on my furnace king, discovered that my furnace had not been cleaned which supposedly I'm on a by yearly cleaning. He said it hadn't been done. Also, upon further investigation king found out that when Pruitt installed my furnace. He installed it incorrectly with the gas lines which needs to be corrected now. There would be no way I would recommend them to anybody else because of the fact that he cursed at me lied to me when he said he couldn't get out here one others could. read more

This place mainly try's to push new units on people instead of fixing anything. We have two units in our house they replaced one unit for us, but it literally has been nothing but problems. They have been out five time in six months every aspect of the unit has not worked the first time we tried to use it. The most recent problem caused us to have a busted pipe. Our second unit had problems the beginning of this winter Joe came out and quoted us 1800 dollars to fix it but it really should just be replaced he said. We had someone else come look at it and it was running with in 20 minutes and was such an easy fix they didn't even want to charge us. I wouldn't ever trust them if they say you need a new unit, at this point I wouldn't trust anything they say. read more

This company has repeatedly ask me for a good review which I declined to do until now. So you get what you ask for. I originally hired them to replace an air conditioner to my granddaughter's house. The job was reasonably priced and was completed on time and well done. Where I have a problem is that when the owner Joe was there I asked that since they were replacing the a/c coil which sits on top of the furnace in the crawlspace, would he please lift the furnace off the ground where water was getting into the furnace. He said sure, he was sure that would not be a problem. Well the day before installation I called the office to remind them that they needed to do this at the same time as the installation. I was told the message would be relayed. On the day of installation, the installers knew nothing about it and completed the job without lifting the furnace. I call the owner, Joe and complained about the fact that it was not done nor did the installers know about it and he said it would cost an additional $1100 to move the gas line. I understand that things happen but I should have know about this before the install. I wrote a note to Joe about being unhappy which would come back to bite me in the a$$. My contract included a free maintenance on the newly installed air conditioner and a free maintenance on the furnace. They set the appointment date and time that did not align with my granddaughter's work schedule so I cancelled a week in advance and told them that I would reschedule. So last week I made the appointment for the free furnace maintenance and the appointment was set. The day before the appointment I got a text message that the appointment was cancelled with no explanation. I called the office and talked to Brenda who said the owner Joe cancelled the appointment because no one was home on the scheduled previous appointment. I explained that I had cancelled the appointment by phone and email but she said they would not honor the contract. So I called the owner Joe and asked why he cancelled our appointment and he said because I wrote him an email as to why I was not happy with the furnace not being lifted. I told him my CONTRACT specifically stated I was to have two free maintenances and he said he was not honoring it. Well here's the review that you have repeatedly asked for Joe. read more

I've hired Pruitt for three different electrical jobs so far in the last two weeks and I plan on continuing to hire them for future renovations. It's been almost impossible to get any reliable contractors in Alton, Bethalto, Godfrey, Edwardsville, Jerseyville, Collinsville and all surrounding areas. Most come and don't even send an estimate after. Some send an estimate and then never follow up. Others send estimates months later with unreasonable prices for simple work. It's all been very frustrating. You'd think no one wants to make money. Two years I've contacted over twenty different contractors and Pruitt has proven to be the most reliable, available and fairly priced. Joe is a nice guy and his employees are professional, polite and quick. I'm very grateful they've worked with me on each estimate and provided quality service. read more

Staff is great and through. They were on time and came prepared . Very professional and courteous. Ddefinitely call them on our next need.