Old lady, techno dumbo, remembers downtown Huppins... went in today for ear piece for my phone's radio. Dealt with a very sweet and patient associate named Kyle. One associate walked away HALFWAY through a question I had. Really? Kyle got me on my way and he is a 5 Star young man and employee. The store is beautiful , but very high-end customer centric. Miss the good old store. Mr. Huppin, patriarch and founder of our Jewish community would be...well. I am a firm believer in shopping and keeping my money local, but that has changed with this business. Huppin's, you are not all that and you sure aren't the only game in town. Wise up. read more

Huppins is a true local find when looking for a true home theatre experience, great ear phones, a TV stand, great camera equipment... or even a kitchen aid. And not do they only stock it all, their staff has a great knowledge of the product they carry. I've been in on questions about my camera, and they knew right off the bat. If your looking for a tv, but not sure what features you need? They will not only inform you of the options, but help you pick the best fit for you. For the latest in technology, they always have the newest and the greatest. read more

Called about a specific camera and spoke to Austin on the phone, he said they had one in stock and it was the floor model. I needed it that day and he said it would be there for me. I left immediately and drove an hour to get to the store- When I got there they had sold it and said it left the store 10 minutes ago. Should have been put on lay away. So ridiculous and rude and now I've lost 2 hours of my day just to drive here. read more

We love our new sound system! We selected Huppins to install a new sound system with our existing large flat screen TV. They gave us an initial bid that included three options. Once selected we scheduled the install. They arrived on time and did a superb job. They were thorough, put everything back together, cleaned up afterward and gave us a very clear and easy to follow set of instructions to operate our new sound system. Their prices are competitive and the entire team was very professional. I would highly recommend them. read more

Do not buy anything from these crooks. They sold me a defective Beats headphone and will not give me a refund. They have the audacity to accuse me of returning a different headphone and the serial number did not match. They told me the serial number on the right band is scratched off. It's all lies. The serial number is actually on the left side by the audio outlet. They don't even know where the serial number is located. It is obvious that they sold me a refurbished headphone and pawned it off as new. Don't ever buy anything from them. read more

I had been shopping for a new TV and surround system for a few months. I researched so many different brands and types. Read countless reviews on the brands and models I narrowed it down to. Finally I decided 100% on the surround sound and was down to the LG OLED or the Sony OLED. I could write a long horrible story about customer service at both Bestbuy's and a couple other stores, but that would be a disservice to this Huppins review. Instead I will tell you that I had a wonderful experience from the minute my wife and I walked in Huppins. Greeted immediately and pointed in the direction of the two tvs we were looking for. After a few minutes the same gentleman that greeted us arrived and asked if we had questions. My wife asked about the difference in the two tvs. I was impressed with his descriptive answer and afterwards we felt the Sony would suit is best. At this point I know I'm buying from this man. I tell him all the components we want by Sonos to build our system and point out the TV. I give him the max amount we want to spend and he says not only do they price match, but they match the lowest prices on the internet and off he goes. After 15 minutes or so he comes back and is almost $600 under the number i gave him. Remember, I had done my research. I know this system was priced over $6000 and I was out the door under $4500. Super helpful, very patient and informative, first class treatment all the way. Older, shorter, gentleman with glasses. Can't miss him! I'm horrible with names. Thanks again Huppins! read more

This review is for their online customer support! I talked with a gentleman for about 30 minutes about a refurbished receiver I had purchased on Amazon. They were extremely helpful in initiating a return after we determined it was defective. He immediately understood that I had experience with technology and upped his game with the troubleshooting. The whole process was awesome. They're a great company and I personally would recommend them to anyone looking for good customer service! read more

Fantastic customer service every time I am there. High quality products, as well. Very knowledgeable staff. One associate remembered selling camera equipment to us two years ago. Pretty impressive. I have bought a lot of camera equipment here over the years and have never been disappointed. The staff is always so helpful and friendly. I have also bought Apple products here. Shop local. read more

The only reason I know about this place is because I was scrolling down my Amazon order history from 2013 to reorder an item I had ordered previously and I came across an order of - Nikon 50mm f/1.8D AF Nikkor Lens for Nikon Digital SLR Cameras, NIKON - supposedly purchased from OneCall. Let me just say, I have never ordered a lens from Amazon let alone from these guys and first I thought it's a mistake, but then I checked my bank statements and there it was! They charged me for it and mind you, I never even received this lens! I immediately called Amazon about this because it's an unauthorized purchase and Amazon didn't have any shipping information, so I contacted the seller as well as my bank. This is the sketchiest thing that has ever happened to me on Amazon. My card called them and the customer service rep said he doesn't have any information of confirmation of receipt and that he just had a tracking number, which I already have from Amazon which is not enough information. How do I even know this was ever shipped? This is ridiculous. Please be careful from this seller on Amazon. read more

Our family has a made a couple of purchases from Huppins over the past six or seven years. We've always found the employees to be courteous and helpful and have no complaints about quality of merchandise. I'm writing this review today to point out an incident of what we found to be exceptional customer service. On November 12 we went into Huppins because my husband was having trouble with a set of headphones we'd purchased there a couple of years ago. He had been using them with his iPad and just found that the volume wasn't adequate. He took both the IPad and headphones with him, and was looking at other headsets to make comparisons. Two store associates, Nathan and Andrew, were very helpful. Ultimately, they were able to determine that there was a volume limit in the settings on the iPad that prevented him from getting max available volume. He was very happy when we left. We didn't need to buy anything new and walked away problem solved. We'll certainly shop at Huppins again. read more

I'm very disappointed in customer service response from HUPPINS. When a company stresses "buy local", the first response when you have a problem with a product you purchase from them shouldn't be "contact the manufacturer ". We purchased a Cuisinart slow cooker and less than six month of use the defective nonstick coating started coming off. The response from HUPPINS is to call the manufacturer. read more

I walked into this store today looking for a new tv. I was greeted by 3 guys standing at the front desk and one of the sales rep asked me how he could help me. I told him I was looking for a new tv and he asked me in a smart ass tone some technical questions as if I was one of his co workers. I responded with I got know F(*&^^ing idea what you just asked me, I am just looking for a new tv. He stood up from his chair and turned to one of the other sales rep and said can one of you guys help this guy I am done. New sales rep help me look at a couple of TV's but I was so pissed from the prior sales rep I just had know interest in purchasing from this place. I have heard from people in Spokane that a lot of the sales reps in Huppin's think they are above the people buying from them and they lose a lot of sales to Best Buy, Cotsco and Video Only because of service. I am not sure who the first rep I spoke to was but I believe he was bald and had a pretty good size birth mark on his face/head. If this guy greets you, I would just ask for someone else to help you. read more

Came to Huppins looking for Cameras & Bluetooth Speakers. Was greeted by a Huppins employee who didn't know anything about cameras, but offered his sincere help. After looking at the cameras we continued to browse & the whole time were being constantly followed. Every 2-3 minutes I was asked if I needed help & if I had a question. He couldn't answer it, like he was simply following us out of fear. Simply avoid Brad. read more

Huppins is the best place for any electronic needs! You will not be disappointed with their service. Their staff are all very knowledgable, and they make sure you have get exactly what you need! read more

Went in today to check on a few things. Have not been there for awhile and thought things might change. NOPE. Status quo. Sales guy met me at the door with hands in his pockets. Later he scratches his crotch right front if me. Well I have seen enough of this store, great selection of products, good inventory, but the sales people have not changed. Not professional, not happy people in general (they should have stayed home). What ever happened to customer service and just being nice to customers. Must be hard to find energetic happy people....... read more

Wonderful service and an awesome television set. We had them come out and install a new smart TV set. David and Cody were professional, courteous and very helpful. We are so happy That we went with the family owned business over that other place near our home. Highly recommend Huppin's for special attention to details and great service and pricing!! Thanks ! read more

Huppin's is a top-notch camera store. I was traveling through Spokane on a road trip and needed some help with my camera and these guys were extremely friendly and helpful. I was especially impressed because I have an old camera and wasn't going to be a big $$ customer for them but this dude James gave me awesome info and attention and hooked up exactly what I needed. read more

Huppins is the best for DSLR camera needs in Spokane. I purchase all of my equipment there because of their knowledgeable staff and great customer service even though I now live across the state (I used to live in Spokane). When I was about to spend $800 on a 10-22 Canon lens, I was beginning to have some second thoughts on if it was the right lens for me to be buying. The employee who assisted me was more than helpful. He spent over 30 minutes discussing the lens with me, along with other lenses, and even put one on the same camera body I have to show me what it is capable of. I walked out of the store with the lens and not one regret. I have also purchased my tripod here, which was so sturdy that it held my camera in a 60mph gust wind storm (probably not my brightest idea, but still). They carry quality products for a reasonable price. They will price match too, which is awesome. I've also purchased some Yurbuds headphones from here too, which were not only priced $20 below the MSRP at the time of purchase, but have been the best headphones I have ever used for running. Need KitchenAid accessories? Huppins has a great assortment; enough to keep me busy for days! You can also purchase their products on their website at www.onecall.com, which adds convenience for those of us who don't live nearby. TL;DR: Great products, reasonable pricing, knowledgeable staff read more

I bought a speaker set from them online. It didn't work, but no big deal; I mailed it back for an exchange. They called and said the serial number didn't match. They offered to send the defective speaker back to me. Really??? So that's how they do business? Ripping people off. Don't buy any thing from them. Go to Best Buy. They won't do you like this. read more

Have bought numerous items from them for years. Always great customer service, top of the line products, very helpful staff. They stand behind their products and are more than willing to help when needed. read more

If I could give minus one store that would be the story would give..... rude sales associates! Kept asking you if you wanted help and then when you finally asked for their help they had no idea what they were talking about and got upset with me when I try to tell him what I was looking for!!! They already had crappy reviews but I want to see what it was about now I understand don't waste your time with this place and their prices are outrageous read more

Great selection! Used car pawn shop sales mentality let me explain. Called looking for a certain Apple product they had it in stock I asked if we are coming from Elk if you would put the product aside for me that guy explain no problem he gave me his name Andrew and said if I could show up between a certain time that would be best for him I told him I would show up when I could and if he's not available I will just speak to somebody else I had a couple questions before showing up at the store so I called back he of course was with another customer unable to help me so the other salesmen helped me with my questions showed up at the store and of course my salesman was busy this time on the phone with somebody else but my product was behind the counter no problem at all I want to pay for my product they wanted to know who helped me I said well no one really helped me but he did answer the phone and they wanted to be for sure to give him the commission which is okay with me now we decided to buy in microwave as a spontaneous purchase the salesman was most concerned with who to give the commission to rather then helping me with my purchase didn't matter I already wanted the microwave so I purchased it brought it home unfortunately pulled it out of the box and it was defective call the store ask for my salesman and he is unavailable explain to the young man whose name was Chris what was happening and that I will need to pick up another one and would he please put it aside for me and he said no I cannot do that we have online sales and it may be gone when you get here so you'll just have to see I don't understand before I gave them my money they had no problem now that they got my money now there's an issue we asked to speak to the manager his name is Brad unfortunately Brad is too busy and too important to talk to a disgruntled customer about a return after 15 minutes of explaining our situation they finally put a microwave in the back after pulling teeth and making us feel like we should have never purchased from there all over a silly $300 microwave I cannot imagine what would have happened if I would have spent $8,000 on my home entertainment system maybe if I spend enough money I'll get better service I will never find out because I will never shop here again I own my own establishment and I understand that employees are just that employees however the management is no better than the employees they don't even want to deal with the customer so there's a problem from the top down and this organization I strongly recommend taking the drive down town purchasing from the Apple Store or even Best Buy has better customer service in my opinion Without understanding their pay structure I would almost bet this is commission-based sales just by the hungry scavengers and the mentality thereafter the sale Correction: Brad what's the salesman who told us he couldn't put the microwave back for us because of internet sales Andrew is the assistant manager that we spoke to and Chris is the manager who's too busy to talk to us read more

Bought a new tv from Huppins. I was waiting specifically for them to get this tv, so the day it arrived I was there. I had heard great things about this particular set and after the purchase I told the salesperson I would either post a comment about the tv on their website and/or call the Salesperson back. I did post an online review, a very good one, as the tv is a really, really good one. The Salesperson said he would be interested to know what I thought about the sound quality which I had heard was good for such a thin tv. About a week after that I sent an e-mail to the agent informing him of how happy I was with this purchase. Never got a follow through reply, and I have noticed since, they took down my flawless review of the tv. Needs better customer service. I will go elsewhere from here on out. Great tv, disappointing experience. read more

We recently visited Huppins Audio in Spokane, to research and listen to high end audio equipment. We met with salesperson Bret Suter, and he took us into the audio demonstration booth to listen to subwoofers and Marantz AV Receivers. He was very knowledgeable in regards to different models, explained how to pair subwoofers to receivers and how to calibrate the equipment to each other. After listening to several different models of receivers and subwoofers, we finally committed to purchasing a Marantz SR-7012 AV receiver and SVS SB-3000 subwoofer. He helped us with accessories such as HDMI cords, RCI cables, and speaker banana jacks. He was very professional, and addressed all of our questions and concerns. Bret made the buying experience very enjoyable. Thanks again Bret for all your help! read more

Great place for TV shopping. The show room has plenty of models on display and Huppin's will deal at very competitive prices. Mike B. was a big help with getting my new TV and when I had a problem with it they handled my exchange without any hassle. I highly recommend giving these guys a visit, there's no reason to buy online with a shop like this in Spokane's backyard. They also skip the salesman BS about Monster cables that you get shopping at Best Buy. I'm one happy customer! read more

My wife Jackie, and I, pay over $200.00 a month for Xfinity (Comcast). We decided to go to Huppin's and ask if they had any options for us. We were greeted at the door by Garrett, who took the time to not only show us what they had, but he answered every question we asked. We're not very tech savvy, so we can be a nightmare for sales people. Garrett was fun, informative, and very patient with us. I would highly recommend Huppin's to anyone who may be tired of being overcharged by Comcast and who want other options. Thanks for the help Garrett..:) read more

Have had luck inpast buying TVs but not happy camera shopping today camera we wanted was told discoed but still on display same with a couple more they did offer a discount on those last display models but tried to sell more expensive ones to us saying they were at lowest price already. But I'm thinking that if they were last ones left they could have reduced them.just felt like they didnot do their best to get asale and take care of customer read more

Went to to shop for a Bluetooth speaker and the salesman struggled to link one up for me to compare sounds and would have thought they would have better displays to hear and how each one sounded .after about 10min watching him mess around with them and the headphones I just left. I wasn't to impressed but maybe it just was the salesman. read more

Great customer service and very helpful staff at Huppins. We dealt with Zachary and he was so helpful and knew his business extremely well. Always took our calls and called to make sure our set up was to our satisfaction. It was and more. Thank you Zachary and Huppins. We would one hundred percent recommend you both. read more

Had Huppin's install our entertainment system, speakers (indoor and out). Very happy with their service. Especially impressed with Chris who came out and did the estimate and then followed up on all the work. Would definitely use them again. read more

Nice new store and great product selection. Knowledgeable staff member helped me select a ~$3000 surround sound system. Prices were reasonable compared to online retailers. All was well until... they didn't have the pieces I paid for in stock. Staff said they would order the next day (Thursday) for a delivery by the next week Wednesday. When the supposed delivery date came and went without a call I contacted the sales rep and was given some excuse about a shipping delay. "No problem, we expect it in by Friday" I was told. After Friday came and went I again contacted the sales rep and was again given an excuse. I was given 2 more delivery dates that came and went without as much as a call from the staff to explain. Fed up, I finally went into the store 18 days after the order, still not complete, and canceled the whole thing! This required the assistance of a floor manager who didn't even bother to inquire if there was a problem or anything he could do to help. I'll definitely be using Huppin's again for their knowledgeable staff and to demo the gear they have in their showroom, but I'll take my dollars elsewhere. read more

I have purchased thousands of dollars of electronics from Huppins over the years and feel this is the last best privately owned store on the planet. The sales people have always been friendly, and knowledgable. I have never had a bad experience there and, unlike the big box stores, have never been sold defective merchandise or the wrong device for my application. They have an amazing selection of high quality products - they have always had what I need and don't try to up sell or make you feel stupid if you don't know much about the technology. If you want good stuff at a fair price from a solid, independently owned store, this is your place. read more

Purchased an expensive $700 "NEW" lens from Huppin's unfortunately it was clear upon receiving the item that it was in fact a used product. After reading the reviews here on yelp and their store front reviews on a well known online shipping website it seems to be a trend that some customers are also receiving used products that are being sold as "new". Its also appears that in the cases where USED products are being sold as "new" the negative reviews are being passed off onto the shipping company so that Huppins can maintain their 100% positive seller feedback. Though they don't mind taking credit for fast effective shipping or positive manufacturing reviews, which is very deceitful. Late, lost or damaged shipments I can see, but I highly doubt the shipping company also doubles as photographers who like to take a few shots before they ship out the seller's products. I have no issue with purchasing used or refurbished camera equipment however I do have an issue with being under the impression that its new and paying full price for it. I find the Huppin's reputation for being a highly reputable company misleading. read more

I went in and they really know how to make you feel welcome. They answered all of my TV questions and were very knowledgeable.

I am sorry but cant possibly recommend theses guys for business. They really don,t know what their doing I was approved from their own credit card bank yet could not make a purchase and i believe it was because i didn't live locally (discrimination). They were not even professional enough to verify from their credit card company that i was given a card. Fell comfortable doing business with that kind of service??? read more

worst customer service ever. finally got Amazon to issue me A refund they also took the hit for there bad service.