I'm a new teacher, and my mental health was taking a toll on my body. I booked a 60 minute Swedish…read moremassage with Michael G. and my only instructions were to help me relax. Michael did such a phenomenal job, and was able to relax muscles I didn't even know were tense. He was very kind, and we had some amazing conversations. Would highly recommend his services!

Great experience! I am so happy to have found Escape Tranquility. Service, attitude, cleanliness,…read moreand decor all Above Standard and I give this spa a Strong 5-star rating. Thanks especially to Kimberly & Carmen for there great massage techniques.

Horrible cut - especially for the money charged. I didn't ask for anything fancy just wanted a…read moresimple Bob cut. It is all choppy. Thank goodness hair grows!

Went for all over blonde. Before picture shown. Left with orange hair YES ORANGE hair. My blonde…read morehair was turned orange. They had me come back the next day and couldn't fix it. I ended up having to go to a PROFESSIONAL because clearly this salon lacks this. My hair was fried. I had to cut 6 inches off and go dark to help my hair repair and grow back. I would never recommend this place. Owner deleted my Facebook review and said it was my fault. When a business doesn't hold itself accountable for mistakes made by their employees. Mistakes will continue to be made. It's expensive & was NOT worth the orange damaged hair. Plenty of other salons to try.

Had to argue to get a legal refund -- disappointing experience…read more I purchased a $100 gift certificate for my mom's birthday in December 2024. When she tried to use it, Serenity Spa claimed it had expired after just 6 months and would only honor half the value, which is actually against Illinois law (gift certificates must be valid for 5 years per 815 ILCS 505/2SS). After pointing this out and escalating, they finally refunded my money to my credit card -- but only after I had to argue and cite the law. I'm relieved I got my money back, but disappointed it took that much effort. I expected better customer service and business practices from a wellness-focused company. I won't be back, and I'd advise others to ask questions before buying a gift here. looking forward to a snappy response on here :)

We did a couple massage for our anniversary. They were so accommodating and so sweet. They did a…read morewonderful job. The place was clean and tidy and decorated well. The girls were just as nice as could be really enjoyed the surface. Definitely will come back again thank you.

Beware!!! Beware!!! Beware!!! Made an appointment with…read moreDenis for an all over color and a haircut, when I got home I noticed that my hair was cut all uneven and chopped up and also noticed that it had a green tint. I tried to contact Denis over the next several days with no response, in the meantime the green highlights were becoming more pronounced. After 7 days I had Jen at Ulta fix my hair and she did a beautiful job!!! Denis finally contacted me with a text (9 days later) and I told him what had happened and his response was "did they fix it" Unbelievable! I asked for a refund and never heard back from him. This was the worst experience I have ever had with my hair. I would again like to say thankyou to Jen at Ulta for fixing my hair. I've posted before and after photos

I've been coming here for about half a year now and it's great! Dennis is super friendly and…read morehelpful. Very easy to talk to and a relaxing expereince. He helped me chose a highlight color for my hair and it came out pretty well! $15 for a men's cut is a little more than the $10 some other places charge. But I think the attention, hair wash and Dennis more than make it worth it!

The hair stylist was KenLeigh Mohr Do NOT recommend…read more I was so excited to try some place new and couldn't believe she chopped off an additional 4 inches and gave me bangs. So mad. Tried contacting the owner and no luck.

Love it! Great 60 minute facial and they worked me in for a 60 minute massage. Very comfortable and…read morequiet place to relax. Everyone was so nice as this was my first time here. Reasonably priced. I will be back! I made my appointment on the web, so easy. They sell Aveda products but are not an exclusive Aveda salon.

I stopped by on 7/16 in the evening and it was one of my best experiences at Ulta. Any of the…read morepeople working there that I asked for help gave me very helpful answers and when looking for a perfume the employee was very patient with me and showed me many options until I found one that was just right and worked with my budget. The store also looked very nice, well organized and well stocked.

Long story short- my hairdresser fried my hair and I was desperate. I go to Ulta and am instantly…read moredirected to the hair section where i meet a wonderful girl named Emma, she took the time to introduce me to multiple products and listen to what happened to my hair. I bought a trial kit of the Bond Building hair repair and i felt results after the first wash! Thank you Emma!! You are a life saver! Not to mention checkout was super smooth and easy, Desi was my cashier and she was super sweet and held a good conversation:) This location has some amazing customer service and I will be returning soon! Thank you Emma and Desi!

I had to tell her how to do her job. She didn't wear gloves. She didn't file or shape or cut my…read moretoes until I asked. She talked too much while just sitting there in my face when I told her I was in a rush.

My eyebrows were waxed and sugared and I had an allergic reaction because having my skin waxed and…read morethen sugared is too much. I didn't find out about the upcharge until I went to pay. My eyebrows weren't even shaped, just my skin irritated and inflamed. There were kids toys all over the floor.

I was having terrible headaches and had terrible pain across the back of my neck and shoulders. I…read morewas SUPER lucky to get a cancellation at Dana's Day Spa in DeKalb! It usually takes 2-3 weeks to get in! She made my pain go away, and I felt sooooo much better! She was very professional and listened to exactly what I was hoping for in a massage. I will definitely be booking/scheduling another appointment in the near future!! Elizabeth M.

Sharing a friends experience Hello everyone. I had a very…read moreterrible experience with a business called Dana's day spa in dekalb. I never post about anything like this, but this one really got to me. I had received a gift certificate for my 50th birthday to get a massage at this spa. It was a $100 gift certificate. I went online and made an appointment for a hot stone massage. On Wednesday evening our four-year-old dog tragically lost use of her hind legs. We rushed her to the Animal Hospital in Aurora. Seven hours later we unfortunately had to put her down. We did not get home until 3:30am yesterday. My appointment for the massage was 10:30 AM yesterday. I had every intention of making this appointment. I had no idea that this would happen to my dog. I called them and asked if they would allow me to reschedule. I did explain what happened. The owner had the nerve to tell me she has a policy on her 24 hour cancellation because she's a single mom and has to take care of her family, etc.. I totally understand that. I used to be a business owner myself. She absolutely refused to allow me to cancel and reschedule. People have things happen in life. A business can change their policy for extreme circumstances. Having a little compassion and humanity goes a long way. I was furious and told her to charge the gift card and that she could keep the extra five dollars. I am on day two of grieving Over my animal passing away. My dog who passed had a sister dog and they were inseparable. In her short four years, they've never been separated. Not only am I grieving but my other dog is grieving as well. Had I been clairvoyant and knew my dog was going to collapse and die I would've called and canceled the appointment. I was so caught up her dire situation that it never occurred to me to call. Plus, the situation happened about 18 hours before my appointment.... I would've kept this appt had I gotten some sleep the night before and wasn't grieving so hard. She actually charged the gift card that I was given $95 and refused to let me reschedule unless I wanted to pay again. In my mind it just seemed cruel and really about her getting her money. She never even acknowledged the passing of my dog or said sorry. Doesn't matter but it was just very frustrating. Thanks for listening!

tried calling to get an average cost for mommy makeover and the front desk asked me to "google it"…read morewould not tell me even a guesstimate price. Oh and consultations are $89. I got the feeling that they are mostly a money grab clinic. BEWARE!!

I set up an appointment to get information about having sun spots removed from my face with laser…read moretreatments. I showed up for my appointment and was told that they would not see me or give price information unless I gave them a copy of my driver's license and filled out forms listing a great deal of personal information. This information included not only my driver's license information, but my medical history and employment information. The forms also included a sheet stating that I sign off on a privacy policy (that was not attached) about how they can use my information. I left without completing my appointment. There are far too many incidents of identity theft to be liberal with personal information. I will be taking my business elsewhere.

Haley is a brow master!! I have never had my brows done so beautifully. Her work is detailed and…read moreimpeccable. She asked me at the beginning what I wanted to achieve with my brows and in less than 30 minutes I had the most perfect arch and tail! She waxed and tinted my brows and they were so perfect, they looked as if I had used product. I will be going back to Haley for sure!!

I came to Haley from having her waxing my eyebrows a while ago when she was at Ulta a few years…read moreago. Since then I haven't found anyone that has really done a good job. I was very impressed with her techniques and would highly recommend her for any of your brow needs!! She is very good at what she does and I will definitely go back to see her again!