I was having terrible headaches and had terrible pain across the back of my neck and shoulders. I…read morewas SUPER lucky to get a cancellation at Dana's Day Spa in DeKalb! It usually takes 2-3 weeks to get in! She made my pain go away, and I felt sooooo much better! She was very professional and listened to exactly what I was hoping for in a massage. I will definitely be booking/scheduling another appointment in the near future!! Elizabeth M.

Sharing a friends experience Hello everyone. I had a very…read moreterrible experience with a business called Dana's day spa in dekalb. I never post about anything like this, but this one really got to me. I had received a gift certificate for my 50th birthday to get a massage at this spa. It was a $100 gift certificate. I went online and made an appointment for a hot stone massage. On Wednesday evening our four-year-old dog tragically lost use of her hind legs. We rushed her to the Animal Hospital in Aurora. Seven hours later we unfortunately had to put her down. We did not get home until 3:30am yesterday. My appointment for the massage was 10:30 AM yesterday. I had every intention of making this appointment. I had no idea that this would happen to my dog. I called them and asked if they would allow me to reschedule. I did explain what happened. The owner had the nerve to tell me she has a policy on her 24 hour cancellation because she's a single mom and has to take care of her family, etc.. I totally understand that. I used to be a business owner myself. She absolutely refused to allow me to cancel and reschedule. People have things happen in life. A business can change their policy for extreme circumstances. Having a little compassion and humanity goes a long way. I was furious and told her to charge the gift card and that she could keep the extra five dollars. I am on day two of grieving Over my animal passing away. My dog who passed had a sister dog and they were inseparable. In her short four years, they've never been separated. Not only am I grieving but my other dog is grieving as well. Had I been clairvoyant and knew my dog was going to collapse and die I would've called and canceled the appointment. I was so caught up her dire situation that it never occurred to me to call. Plus, the situation happened about 18 hours before my appointment.... I would've kept this appt had I gotten some sleep the night before and wasn't grieving so hard. She actually charged the gift card that I was given $95 and refused to let me reschedule unless I wanted to pay again. In my mind it just seemed cruel and really about her getting her money. She never even acknowledged the passing of my dog or said sorry. Doesn't matter but it was just very frustrating. Thanks for listening!