The only positive thing here from my experience was my therapist. Otherwise, I am very frustrated…read more Last week, I was supposed to see my psychiatrist, Dr. Hasan, but I wasn't told until I got to the clinic that she no longer provides services to people with my health insurance (UnitedHealth Care). I didn't even get a phone call or even an email in advance saying that my appointment with Dr. Hasan was cancelled for said reason. I've spent about a week now trying to figure out with the clinic why Dr. Hasan let me go so suddenly, and without any written prescriptions either. I have been without one of my medications for almost two weeks now. The people at the front desk haven't been so helpful either. Also, I second review regarding billing: I didn't receive my bill until after I was told that my psychiatrist let me go. All in all, I don't regret leaving.

Let's start with I like Dr. Nixon. But the staff there... just wow. They need to close and reopen…read morewith all new office staff. So I get my FIRST bill from them which says I owe them $240 something and they're sending my account to collections... so they're threatening my credit. I call finance and no one answers so I leave a voicemail and pay the bill. 2 weeks later someone calls me... Now somehow they owe me $110 something back and they wanted to just leave it on my account. But I was going to collections? What? I had already decided to go to a new office by then so I told them I wanted a refund, she made it seem like it was no problem/easy as can be... So now it's been A MONTH and I have no refund. I've been leaving their finance department voicemails for 2 weeks now. No one ever answers! When I try to talk to the front office they come at me with a completely unwarranted attitude 100% of the time and like to remind me that I told them I'm going to a new doctor now. Who is "running" this place? How is it still open when it has all 1 star ratings? I left ANOTHER message today. Let's see if anyone calls me back. I'll bet the $110 refund I'll never see that I have to call back again. I just want to be done with this place already! Pray for me y'all.

DO NOT send your child here. DBH needs to be shut down. My child was sexually assaulted by her…read moreroommate. They locked her in a room with a violent individual who hurt her. She was forced to then see her roommate on the floor who continually harassed her for 5 days in the facility. My daughter's medication was withheld for 4 days. There was one excuse after another as to why she wasn't being given her medication. They claimed I never signed paperwork for them to continue giving her the mental health meds she's been on since December. Which was untrue. Even after signing the form the 2nd time, it still wasn't in her chart. A nurse finally called me on day 4 and asked me about her meds and I gave verbal permission. On her last full day of her stay she was finally given the Prozac they had been withholding. She was made to wear the same 2 outfits all week. They suggest packing 5 days of clothes but they withhold the clothes you send in for them to use. She ended up having her period midway through her stay. She continued to have to wear soiled clothes all week as they would not provide sanitary pads. She stated the nurses said they were too busy to get her pads to wear. There were multiple fights among the children daily . My daughter spent every day terrified and could not sleep at night because she was so scared. I could not remove my daughter for legal reasons, 72 hour hold. But then had to sign a form giving them 72 hour heads up before I could take her. She came out of DBH traumatized. No contact from the social worker on her case and 1 phone call from the psychiatrist who obviously should not be a child psychiatrist. These people have care over our children! They have no business being anywhere near children. I'm appalled by what took place. I allowed my child to be admitted because she needed help, compassion, medication management. We receieved none of that.

I wouldn't recommend staying here to my absolute worst enemy. The staff is majority non caring and…read moreat their best they're escalatory to mentally ill patients who came for a space to grow from their suicidal thoughts and addictions. The food was absolutely horrendous, I've had better food out of an MRE. The hard plastic chairs and beds offer absolutely ZERO comfort and have made my service connected back pain and nerve damage worse resulting in my need for intense physical therapy and recovery. Roaches litter this facility and in my week stay the only "cleaning" to be seen was spraying the vicinity with basic cleaner and if you're lucky they'd sweep. The gym is a carpet half basket ball court where you'd get 30 minutes of "exercise" Onto "treatment" the only "activity therapy" offered is coloring and word searches. Their idea of treatment is medicating you with whatever they think fits and asking you if you still want to kill yourself. Onto the worst atrocity of them all, the staff. Staff would rather escalate and watch a problem over any sort of intervention or doing their actual job. Techs were quoted directly saying "this isn't worth my 15 an hour". Staff repeatedly yelled at easily triggered unstable patients, fights broke out daily and staff and patients could easily see the escalation and let it happen choosing only to intervene after food or fists were thrown. The only way to be discharged is if your doctor and social worker come to an agreement on your stability and further treatment. Good luck on that one as there's only FOUR SOCIAL WORKERS for over 100 patients and same goes for doctors. Doctors were repeatedly quoted to be communicating with individuals social workers and then found to be lying directly to patients after tracking down begging pleading to speak with their assigned social workers. Social workers also have been seen and quoted disrespecting patients and ESPECIALLY veterans in this facility to the point where one of the techs that actually cared had to remind the social worker that the patient is a human being too. Sleeping isn't available in this facility as every 13 minutes your room is entered and a flash light is shown into your face to assure you're still exactly where they left you. Treatment in this facility is altogether unavailable most patients I had shared my stay with are all in agreement that this stay had only made their illnesses worse. For the thousands of dollars made on insurance per patient the level of this facility is utterly disgusting disrespectful and discriminatory