If you just have a simple prescription refill and aren't dealing with any health issues you'll be…read morefine maybe. However, if it's something complicated, especially with seizures, stay far, far away! My experience with Matthew Patzek, ARNP, was a lesson on how a medical facility can document a crisis and simply do nothing and craft lies and think its ok to do so ! It was evident from the notes of the healthcare provider that I was dealing with "uncontrolled seizures" and neurological dysfunction. To be sure, this is what is meant by the expression "drop everything and help," and it comprises an "oopsie" waiting period of two weeks waiting on referrals for a major issue! The 'Frankenstein' Charting When I finally got my medical files, I was staggered at the laziness. The file is full of inconsistencies it literally says 'Yes' to questions about symptoms in one entry and 'No' in the next entry about the same exact questions. And they have my prescription history incorrect. This isn't just a typographical error these medical histories travel with you to see other doctors. Inconsistent 'copy-and-paste' medical histories can damage your life because other doctors rely on these inaccurate medical histories for decisions. Lack of Accountability When I brought these errors to the office's attention, they chose not to correct the mistakes. They fell back into "lawyer mode" right away. They would not correct the record and told me I could simply "submit a disagreement," then terminated my treatment as a patient. They were more concerned about trying to cover their basis than about correcting a potentially dangerous and inaccurate medical record. Bottom Line: This is just a bad day at the office. NO, this is a provider who documented I am in danger and left me dangling for two weeks without an appropriate plan. You folks value safety, and I do, too. Find yourself a doctor who cares about the details. RUN DONT WALK AWAY FROM THIS PLACE !

I've had a great experience with this practice. The providers are genuinely caring, professional,…read moreand easy to talk to. The office is always clean and welcoming, and the environment feels safe and supportive. They offer flexible scheduling, which has made it much easier to prioritize my mental health. While I've seen some reviews mentioning issues with reminders or no-show fees, all of that is clearly explained in the paperwork when you start, it's straightforward and easy to understand. Personally, I've had no issues, and I appreciate the structure and accountability. Highly recommend this practice to anyone looking for quality mental health support!

I will try to keep this as concise as possible but it's difficult when someone makes such an impact…read moreon your life. I have suffered from ADHD, Severe Treatment Resistant Depression, Anxiety, Panic Disorder and since 2018 Complex PTSD. I feel like the latter has been my diagnosis all along as they are all linked together as a result of chronic trauma. It's hard if not impossible to thrive without proper professional and social support. Sherry took the time necessary to understand my lengthy, complicated history, asked me questions that let me know she is listening, knowledgable, and actually cares. She continues to surprise me with her concern, follow up, and recommendations. She works with me and understands mental health treatment isn't one size fits all. People are different with various needs requiring different types of therapies. Thank you so much!!!

Sherri is amazing. She is responsive, empathetic and incredibly knowledgeable. She is always…read moreavailable for whatever you need. She treats everyone with the utmost respect, listens and makes sure she guides you to making the right choice. If you're looking for the best, she's it!

DO NOT send your child here. DBH needs to be shut down. My child was sexually assaulted by her…read moreroommate. They locked her in a room with a violent individual who hurt her. She was forced to then see her roommate on the floor who continually harassed her for 5 days in the facility. My daughter's medication was withheld for 4 days. There was one excuse after another as to why she wasn't being given her medication. They claimed I never signed paperwork for them to continue giving her the mental health meds she's been on since December. Which was untrue. Even after signing the form the 2nd time, it still wasn't in her chart. A nurse finally called me on day 4 and asked me about her meds and I gave verbal permission. On her last full day of her stay she was finally given the Prozac they had been withholding. She was made to wear the same 2 outfits all week. They suggest packing 5 days of clothes but they withhold the clothes you send in for them to use. She ended up having her period midway through her stay. She continued to have to wear soiled clothes all week as they would not provide sanitary pads. She stated the nurses said they were too busy to get her pads to wear. There were multiple fights among the children daily . My daughter spent every day terrified and could not sleep at night because she was so scared. I could not remove my daughter for legal reasons, 72 hour hold. But then had to sign a form giving them 72 hour heads up before I could take her. She came out of DBH traumatized. No contact from the social worker on her case and 1 phone call from the psychiatrist who obviously should not be a child psychiatrist. These people have care over our children! They have no business being anywhere near children. I'm appalled by what took place. I allowed my child to be admitted because she needed help, compassion, medication management. We receieved none of that.

I wouldn't recommend staying here to my absolute worst enemy. The staff is majority non caring and…read moreat their best they're escalatory to mentally ill patients who came for a space to grow from their suicidal thoughts and addictions. The food was absolutely horrendous, I've had better food out of an MRE. The hard plastic chairs and beds offer absolutely ZERO comfort and have made my service connected back pain and nerve damage worse resulting in my need for intense physical therapy and recovery. Roaches litter this facility and in my week stay the only "cleaning" to be seen was spraying the vicinity with basic cleaner and if you're lucky they'd sweep. The gym is a carpet half basket ball court where you'd get 30 minutes of "exercise" Onto "treatment" the only "activity therapy" offered is coloring and word searches. Their idea of treatment is medicating you with whatever they think fits and asking you if you still want to kill yourself. Onto the worst atrocity of them all, the staff. Staff would rather escalate and watch a problem over any sort of intervention or doing their actual job. Techs were quoted directly saying "this isn't worth my 15 an hour". Staff repeatedly yelled at easily triggered unstable patients, fights broke out daily and staff and patients could easily see the escalation and let it happen choosing only to intervene after food or fists were thrown. The only way to be discharged is if your doctor and social worker come to an agreement on your stability and further treatment. Good luck on that one as there's only FOUR SOCIAL WORKERS for over 100 patients and same goes for doctors. Doctors were repeatedly quoted to be communicating with individuals social workers and then found to be lying directly to patients after tracking down begging pleading to speak with their assigned social workers. Social workers also have been seen and quoted disrespecting patients and ESPECIALLY veterans in this facility to the point where one of the techs that actually cared had to remind the social worker that the patient is a human being too. Sleeping isn't available in this facility as every 13 minutes your room is entered and a flash light is shown into your face to assure you're still exactly where they left you. Treatment in this facility is altogether unavailable most patients I had shared my stay with are all in agreement that this stay had only made their illnesses worse. For the thousands of dollars made on insurance per patient the level of this facility is utterly disgusting disrespectful and discriminatory

Love this place the staff is very friendly and helpful my counselor she rocks and so is the staff I…read morewill always keep them and they are very supportive of your feelings and needs

Teresa and Renee at the front desk are Rockstars. They are so helpful and caring and have gone out…read moreof their way on more than one occasion to help me. Cindy Cunningham takes through assessments and really takes the time to get you on the right meds. Great people all! Highly recommend.

Jennifer is very knowledgeable and truly understands how the body and brain system works.read more

If I could put less than one, I would. My son went for trying to better himself and curiosity and…read moreended up put in the hospital. He was diagnosed by an AI DuPont doctor as a kid, over 15 years ago. It is a mild form previously called asbergers. He has difficulty in expressing him self socially. Hence the wanting to improve himself. Some apparently some uneducated, uptight nurse said he was threat when speaking of a movie and the therapist took her word, as well as missed the autism. Like my son said, you are supposed to be able to be open and get help, not have your life turned upside down and made worse. As a Mother and a registered nurse myself, be cautious about the therapist you see and what you say because they have issues themselves and will twist your thoughts, words and play with your mind and life.

Ive been talking with Dr. Kimberlyn for sometime now. She is awsome with the way she has shown me…read morehow to handle things in my life. I wish I would of found her long ago. I look forward to our sessions.

This is an update to my previous review. I did a complaint with the Better Business Bureau and…read moreThriveworks never responded to it. I did a complaint with my bank for the money they stole and Thriveworks never replied to my bank! Soooo leads me to believe they knew they were wrong and don't have the balls to say they F'd up. You suck Thriveworks billing department! Shame on you for stealing money from people. You're taking advantage of people who probably won't fight for their money. You messed with the wrong person when you stole my money!