Wow. In just a few sessions I'm experiencing so much improvement…read more Amazing staff... Amazing people. Is there a way to give 6 stars??

I went to this business with a little and occasional knee pain. I have confirmed osteoarthritis in…read morethat knee. It was on a special, something like $49 or $79, I forgot which but not much. I was looking for exercises I could do to strengthen the knee. That's all I wanted. They took X-rays and told me the other knee that I have no problems with was worse! They never mentioned the special and got me for over $500. They told me all the great things they were going to do. They called it physical therapy not chiropractic. They said they could have a therapist stretch my neck. I don't have problems with my neck but I thought a little neck massage by a therapist would feel good. So, when I got there for my first visit, they showed me a leg brace they wanted to fit me for. It was huge and covered most of the leg from the knee down. For what, occasional knee pain? I said no thanks. Then I went for "physical therapy". It was run by 2 young disinterested guys who talked to each other and obviously didn't care about the job. They were definitely not therapists of any kind. Next I went for a few minutes to the supposed real therapists and I thought, oh good, now he's going to massage my neck. No way! He never laid a hand on me. Only did something with a board that I can't even describe because I don't know what it did. Nothing as far as I could tell. Next I went to the nurse who would give me a gel shot in the knee cap. She did this and at my second visit gave me some little shots around the knee cap. The next day I went to the mall and had so much pain in my knee that I was limping down bad I had to go home. That was my over $500 experience with this place. I was worried about their diagnosis of the knee I had no trouble with, that the knee cap was out of joint, so I went back to the real doctors at Northwest Community hospital and got a real unskewed xray and they said that knee was fine. I quit Body Works after 3 visits and asked for the return of my money. I had been told that my insurance and Medicare would pay most of it. Now they told me, well it's not really physical therapy, it's billed under chiropractic and Medicare doesn't usually pay for that, but we will see. Now after months of reaching out to them, they finally told me that after 3 visits my $500 plus dollars was all used up and that I owed them even more but they weren't going to collect it! How nice of them! So go to Body Works if you want to see a real scam at work!

Both my daughter and I have undergone physical therapy at this center in Roselle. The staff are…read morefriendly and professional. We were given clear instructions for everything and our conditions improved quickly. We will definitely return here if we need pt in the future.

Needed some attention on my hip and have been getting excellent care from Taylor. The energy and…read morepositivity given by Taylor and the rest of the staff is fantastic.

I have nothing but good things to say about Ivy Rehab in Geneva. I worked with Virak to recover…read morefrom a knee injury and he was very knowledgeable and invested in helping me get better. The atmosphere is wonderful and welcoming and I sincerely enjoyed going to my appointments. I have family members who also went to Ivy Rehab and they felt the same. Highly recommend visiting them if you are in need of PT!

Once again, ATI Elk Grove Village comes thru for me. It was the third time going there. Twice for…read moreknee replacement and this time for a pulled groin muscle. (My wife also has gone for back therapy and was as pleased as I was with the care we received). Charles, Jimmy Brian, Shaun and JT were all super and very encouraging. They would make sure you did the exercises correct and ask you to work to hard but not push yourself to the extent of pain. Overall, it was a very pleasant place with all the PT's being very friendly. I will actually miss going.

Recently, I finished my third stint at the ATI Elk Grove Village location. Each time I have had…read moreoperations or other issues with my knees, I have returned to this top-notch, extraordinary team to get the best care in the Chicagoland area. Each member of the team possesses a wealth of knowledge and experience which gives them the tools to create the best exercise program tailored to your individual needs. Better yet is how they shared that knowledge with me so I could understand what I needed to do in order to recover from the full knee replacement in my left leg. And when I got discouraged by the slow pace of my recovery, my ATI team, especially Shaun, Jimmy and J.T. were supportive and encouraging. So not only do you get the specific, physical program, you also get cheerleaders who help you realize that you can do it and also motivate you to work hard. I am impressed by the smoothness of their teamwork. Although you may have a particular therapist who is assigned on a specific day, the truth is that every single team member steps in with immediate assistance if you need feedback or direction. And I never felt rushed or under any time limits. Each therapist was attentive and took the time I needed for each session If you are considering physical therapy, this team has my enthusiastic endorsement. They helped me and they will help you, too.

Dr. O'Dell and his team are the best! The billing situation can use a bit of help. I'm on a payment…read moreplan and haven't missed a payment. I pay my co-pay at each visit and even make an extra payment, when I can. They continue to badger me at the front desk about my balance at every visit. I explain that I'm on a plan and make payments and they still hand me an itemized billing statements and request more. This is the only drawback to this office. Having to deal with the billing issue each time I see Dr. O'Dell.

Dr. Morrell was great. She injected my shoulder, and provided relief. Thank You to the Doc and the…read morewhole staff. Highly recommended

I was at this location from the end of March 2024 until July 08. By July I wasn't where I needed…read moreto be due to the trauma my body experience months before a surgery. But this Facility apparently was done with me. I understand going down to one day a week sessions, but what I couldn't understand was, why the deceit or run around. On July 05 at the end of my session I asked the receptionist if we could schedule my next round of appointments. She informed me my therapist wanted to discuss with me going down to one day (he was unexpectedly off after the Holiday) on Monday so she wanted to wait until I talked to him. So after my session on Monday I went up to her desk again and asked to schedule more appointments; this day she told me she couldn't schedule (apparently from Fri. - Mon. her story changed), anymore appointments as I needed to get approved first. I asked her. Approved from Who ? My therapist had mentioned the potential of Medicare being an issue. I informed I have TWO insurances and Medicare is Not my Primary, (in which they have this info.) they basically have nothing to do with this. So she says, hold on let me go check and she walked into the back, returning to tell me to call in 3-4 days to see if an approval came in. Again I asked approval from Who? (I know my 2 insurances were still covering this) She proceeded to say I had to wait for the Manager and due to the Holiday (4th of July), she is running behind so give her a few days. Really, this is how they operate? Knowing my insurance was still paying (& I even called them both to verify what I already knew), I called to schedule more appointments the next day. This particular women scheduled Two sessions for me and informed she was allowed to only schedule Two. (This was the very next day After the in house receptionist didn't want to be bothered scheduling the two allowed.) Then I was assured someone would call me to make the next set of appointments as soon as I was approved for more. She couldn't tell me either WHO exactly this so called approval was coming from. So I waited and waited, no one called. Plus the 2 I did get scheduled were 2.5 to 3 weeks away. Why does an established patient need to wait almost 3 weeks to get more sessions started? As I never heard back from anyone, I went elsewhere. But on July 22nd I received a phone call from Northwestern asking if I could take an appointment time available That day due to a cancelation. I informed I never had received a call to schedule more sessions and she informs me that they Are Indeed scheduled. I asked How? She then tells me her co-worker scheduled them for me. I asked, without talking to me? She sounded embarrassed and could only say her co worker must have thought she'd discuss it with me when I came in. I'd like to know if I couldn't do any of those days was I going to have to wait another 3 weeks to get in? So apparently it's the management who decides who's worthy of their time, they can push aside existing patients to allow room for New patients, so beware. Actually there is no really concern or care for their patients. I tried to send a letter to upper management but was only able to find a Patient Relations department for the hospital. I explained to her I did not want to discuss this with the local Bloomingdale office as they were the cause. She said she'd pass my name onto the next in charge. I never heard back, I sent a note telling the Patient Relations person that I didn't want to leave a bad review because I didn't want it to reflect poorly on my two therapists. Still I never heard from anyone. Now looking back at that environment I can truly say if you have a major issue this is not the best place to go. It's a large facility set up badly, i wanted to discuss the safety issues but no one wanted to call me and there were the bike that was positioned too close to it. Another time I had to use the Pullies directly after someone stopped using them (only one set !) Same thing with the armbike: None of the equipment is wiped off after use. No disenfective wipes are available in the therapy rooms for the Patient to wipe down. I saw a lot of Elderly people here, covid may not be raging but germs always exist. This facility has no weight bars for use and about daily I was given a Cane to use that surely was never wiped off from me or the last person who used it before me. My therapist attached a weight to the cane in which the velcro on the ends was worn down and it dangled over my face. When is it just going to fall apart onto someone's face? That's not all about the safety issues I spotted there but I'll just say I looked down when I walked I'm obviously highly disappointed in Northwestern but I think now they did me a favor because I'm in a much better place.

Excellent service. Great personnel and the best doctors working here. They are so professional I…read morehave no problems at all. I have my new insurance I did not know that I had Hmo so I need referrals for everything. So I dropped in with out an appointment asked the secretary if she can ask my Dixie to give me a referral to cover my eye visit earlier. No problem all I need to do is wait for a phone call and my doctor will fax it how awesome is that. I love this clinic

I was extremely impressed with all the personnel at AIM, especially PT Kelly Knox who I had seen…read morefirst, and then my mainstay PT Kathy Clark who I had seen for about 90% of the time. Both were exceptional physical therapist who I would highly recommend for anyone in need of any PT. Kathy is just over the top.

Every aspect of my physical therapy experience at AIMS has been outstanding. The therapists are…read moremotivating, kind, and supportive. They work so hard to help their patients be successful, yet are careful not to push us too hard. That's a fine balance. It's really a humanistic team effort with lots of good humor involved. I've been to PT many times in my 75 year old, arthritic life, and I have never had a more positive experience. Kudos to the very friendly, accommodating office staff, as well. The first face you see is a smiling one! 5 Stars!!

Dr. Kortan is my kind of chiro. He's not going to tell you to come 3x a week for 6 weeks. He's…read morenot going to demand to see you regularly or not serve you. He's got good hours if you want to come before work (works early mornings M,W,F) and will work with you and your insurance to provide a good service.

First visit with a Grupy. Dr. Dave is terrific!…read moreVery professional from start to finish. Explains everything in detail and does by no means attempt to up sell whatsoever! I highly recommend and will be returning.