Always take such good care of my puppies. They love their daycare and boarding!! The vet team is…read moresuper attentive and takes the best care of my babies!!

I have had wonderful experiences with FAH doctors, techs, and receptionists. Unfortunately, my most…read morerecent experience with Dr. Sherri Ray - the owner, did not meet those expectations. -BACKGROUND- I have three dogs in my home that are all losing weight despite eating nearly triple the caloric intake for their weight, and drinking triple the amount that is necessary for their daily intake. I moved into a new place (an hour from my previous home) in February of last year, and have not changed anything with their routine. Their weight loss began about 2 months after my move. -THE INCIDENT- I have one dog that has had weight issues for her entire life. Instead of reviewing this dog's records that indicates a history of chronic wasting and a B12 deficiency, she jumped to the conclusion that I neglect my dog. After telling me that "these dogs need to be fed more", "this is borderline abuse", and "these dogs look like rescue dogs" - she rolled her eyes at me as I stumbled to give her a response due to the utter and complete shock I was in realizing what I was being accused of. I told her that I don't appreciate being accused of neglecting my pets, especially as someone who was a Vet Assistant for 8 years - She huffed, and told me "Well, what else could it be? You tell me!" - Most clients bring their pets to the vet for the DOCTOR to diagnose what could be wrong with their pets. -TLDR- Dr. Ray treats patients very "textbook" - if they don't fit the exact symptoms and criteria for a potential diagnosis, it's entirely out of the question. She did not offer to rerun a GI Panel on my dog, or run those levels on my dogs never checked. Bloodwork has only ever been run on ONE of my dogs in the year that I've been a client at FAH. She would rather berate you and leave you further questioning than create a working treatment plan for your pet. She also "whispers" behind closed doors to her techs and doctors about you! I have been very transparent with her about my financial situation, but am also willing to do whatever is needed for my pets - I have spent tens of thousands on their care throughout their lives. I won't dive in to the time they boarded for 3 days, and were covered in their own urine and feces at pick up - just like other 1 star reviews, that I unfortunately ignored. While she wants to believe my pets are neglected, they are going to be laughing at her - All while sitting on their personal goose feather couch, with heating pads, in their pajamas. I have tried to be patient and give the benefit of the doubt here, but I will collect my records and take my pets elsewhere after this.

Horrible service! If you can find another source for a pet plan use it. The customer service is…read morehorrible from the administrative stand point. The pet insurance is a scam that you cannot cancel without paying for the entire year. While the issues with the hospital are minimal the payment processing and cancellation polices are a joke. I feel like I was robbed and there was absolutely nothing I could do about it.

I brought my dog in to the Banfield PTC last weekend due to a swollen mouth and lymph nodes in her…read moreneck. I am a nurse (I'm no a vet) and in my professional opinion, it had all the signs and symptoms of an abscess. The vet said that is more than likely a malignant tumor in her gum and wanted to do a punch biopsy for $1200 and then a referral to Auburn University for treatment. He never even acknowledged her swelling lymph nodes. I asked for antibiotics and/or steroids. He did lab work and did not feel medication was necessary but did finally agreed to steroids for the inflammation. The steroids seemed to help but was obviously not the answer. When the steroids began to be tapered, the neck swelling horribly worsened. Today we took her to get a 2nd opinion from a different vet and she was diagnosed with a huge tooth abscess and is now on 4 antibiotics and steroids. Not only did we waste money taking her to Banfield, but more importantly, she had to suffer through another 12 days of infection, increased throat swelling and misery. I will NEVER return.

I have been going there for the past year for my dogs grooming. They went in January and the…read moregroomer totally chopped up my yorkies hair. She apologized and the manager would only allow her to give 10% off, which is nothing, add tax and still at the same price. I agreed to give her another chance, the store had $20 off coupons that were sent out , good until 4/5 but you couldn't get an appointment so I made it before the coupon expired but they still would not allow the discount after being g a loyal customer for years. Now I'm done and they keep their lousy 20 dollar coupon and everything else. I will be ordering my dogs food directly from Hills, don't need you PetSmart

Horrible grooming experience. Paid over 170$ to get dogs groomed and get this. I hope they don't…read moreget infections. No compensation was offered.

The owners care for your pet as if it's their own pet. I can tell from how my pet, Siberian husky,…read morereacts before and after pickup. He's pretty stubborn but friendly. I love that he has individual play with the owner, open run, and no group play. We adopted him a little over a year and his temperament with other dogs can vary. They're very affordable and professional. I'm so thankful that we found them.

They were great for a last minute reservation at first my dog was apprehensive on going inside but…read morenot he gets excited at seeing Carmen. They also upload pictures of your dog so you can check in on them virtually while you're away . I also needed to extend while away and they accomodated me with ease. They gave him a bath and nice scarf.

Animal Medical Clinic of Fairburn showed exceptional compassion to my elderly relative during a…read moredifficult moment. When she brought in her beloved cat for euthanasia, Dr. Beeson and the team ensured she didn't have to wait in the lobby and escorted her directly into a private room when everything was ready. Their care and sensitivity meant a great deal to our family, and we are truly grateful for their kindness.

There Is no better vet! I wouldn't take my babies anywhere else. They are so compassionate to not…read moreonly our pets but our feelings as well. They worry about our babies as much as we do. After Sophie's spay they called multiple times to check on her. When Maddie was sick they did the same. They are Rockstars!

I will be forever grateful for the kind and caring staff at Braelinn Animal Hospital for the…read moreexcellent and compassionate care they gave to my precious dog, Zoe, during her life and as she left this world. Patty Clark

You can count on excellent care from the vets and staff at Braelinn Animal Hospital! They are the…read morebest! I would recommend them to everyone with a pet!