I organized a supper with my colleagues, we were 20 people. Reservation was at 6pm and we asked the guy at the door, Eric, to push our reservation. We left him the choice, because we knew that we were a group and that it might creates inconveniences but Eric told us it was ok and he agreed to push at 7:30pm. When we arrived right on time, eric took me aside and told me that he was not happy because he refused customers, because of us. I was surprised because he agreed to it. Then he told me that my colleagues better be patient because we will wait long for the food. We waited 1 hour and 40 minutes for the appetizers. I went to speak to Eric because we were kind of hungry and he was super defensive, repeated that because of us he lost tables. He was condescendant, very not pleasant. We decided to eat the appetizers and leave. Suddenly, Eric was not around when we left. Very disappointed. We were not welcomed, service was long and attitude of Eric and the waitress was not right on a Customer service stand point. Food was good. But 20 people will never come back to Pub Le Chalet, never again. read more