This location is sketchy and ghetto and the ac has been broken for months. The women's bathroom has been broken for months. The rude property manager said to my face that 82° is an acceptable temperature. Sorry in what world is 82 an acceptable temperature for an INDOOR storage unit?!?!!! No wonder everything in my unit is melted. It's 82° inside! read more

My storage unit was robbed and this location has not been forthcoming or made any motions to fix the damaged unit. Save yourself some grief and stay away from this facility. Pick one of the other 100s of storage units on the Lamar. Here's the backstory... Someone took what looks like crow bars to our unit and all the units around us. They literally bent and banged the doors and the walls to the point that the door wouldn't close (apparently according to the office manager). Public Storage called me and left a message. I called them repeatedly for a few weeks with no response. When I showed up at my unit a few weeks later, they had LOCKED ME OUT of my unit. I had to go to the office and have them let me in to my unit. At which time, the office manager demanded that I check and see if anything was missing. I don't know about you, but I often forget about all the things in my storage unit. I'm still not sure. I asked the office manager, can't you check the surveillance video and see if they left with something in their hands? The office manger said, no, I would have to call the police department and file and claim and the police could look a the video. What do you think the chances of APD responding to my claim and looking at the video? Also, I asked, will you fix all the damage caused by the break in? Again, the office manager said no and offered no other solutions. I am leaving this location and I recommend you save yourself some heartache and don't come here. read more

What horrible management. They never answer the phone. Are ALWAYS raising the rent for units even though multiple units of the same size is at an all time low at the same location. Don't bother. read more

They offer a cheap intro price and the consistently increase as soon as a few months pass. No one seems to do anything to keep up with this place or manage the loading space to ensure people aren't blocking entrances. Trying to access anything with the app is incredibly frustrating and only seems to be getting worse. read more

I have had a storage unit at this location for almost three years. They have unreasonable rate increases so much so that I will no longer use them. A 5x9 climate controlled unit can be reserved for $94/mo and they are increasing my rate to $296/mo. My bad for continuing to use them. As a customer that is on auto-pay so I never miss a payment, you would think they would value it. Instead, I will release the unit and they will be leasing it out for a cheaper intro rate. As others have said, the attractive intro rate doesn't last for long. The onsite staff are friendly though and the place is kept clean. read more

Serious integrity and predatory practices experienced at this location. Encountered difficulty resolving and communicating with the management team at this location. Our business opened a business account for a storage unit this summer. It wasn't cheap ($500+ per month) but it was convenient and a clean facility. In November, we cleaned the unit out and dropped by the manager on duty to check out. She told our employee that we were all set to close the account. In December we were billed - we were told it was because our employee had neglected to turn in the lock (it was simply removed). Fine. We paid another $550 for an empty unit in December. We cancelled autopay for January. Now we're being told that we have a late bill for January, which I'm sure will repeat itself in February 2021. We've had an empty unit since November. Our in-market management team can't access the unit to "remove" the lock that magically was re-secured until we clear the balance. It's essentially extortion. I've logged 3 calls to the office, 3 voicemails to the District Manager Jennifer, and haven't received any non-automated communication. They're most likely waiting to tack on February rent and fees as well. Absolutely terrible customer experience and would avoid this facility like the plague. read more

Burglarized, unit was broken into and completely flipped upside down. Found out the hard way they don't have cameras inside the building. Police had to come out one day after manager refused to open my unit. I'd suggest going somewhere cheaper and safer. read more

Public Storage - Pre break in - Self Storage Near Me - Autin, Texas

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Aaron who works at this facility is wonderful. He has been such a help to me when I originally made a reservation and then again when I had to switch units due to damage. He was so prompt in returning my call and setting up an appointment at my convenience the following day and kind the entire time. Thank you Aaron! read more

Raised my rent by over 40% after 6 months just because they could. Tried to have a conversation about it and they told me as much and hung up on me. read more

a lot of bugs in my sofa and much of my furniture/boxes! Spent countless hours cleaning through everything to not allow bugs spreading in my new home. I reported this and asked for a call and email with management a month ago yet still have not received either. Followed up and was told the on-site staff still had not received an update either. Have been asking for my lease to be canceled since and still continued to be charged. read more

Great storage facility, great location, clean, secure, etc. However, their storage rental rates were increased disproportionately high over the last two years, Over 50% to be more specific. Finally, bathroom facilities should be always accessible during operating hours. read more

made a reservation online and got here right when they opened... it's now 15 minutes later and we are still waiting outside for someone to show up to work... not to mention i drive an suv and have a uhaul trailer attached & it's like downtown austin so we are sitting outside this gate that you need a code for, somewhat blocking the entrance & i feel terrible. i don't know how we're gonna turn around if nobody shows... super annoying & unprofessional... update: by the time someone decided to show up, getting the code & everything set up took a ridiculously & unnecessarily long time. like what's the point of making an online reservation if it's gonna take another 30+ minutes to get it all situated? thank god i'm only renting for 2 months... don't recommend. read more

A clean and nice storage facility in a great location. The staff were polite and proactive in helping me move out! Thanks!

Super easy process to register online and move everything into my storage facility!! I even got a great discount on a large unit. The employee Sam was helpful with the process and was able to assist with whatever questions I had! read more

I'm new to Public Storage. Their space on South Lamar is well run, safe, secure and easy to navigate. I recommend it without hesitation.

Miss Marjorie is an asset to the Public Storage community! She is the friendliest and most knowledgeable employee I've ever dealt with at any storage unit. She makes it a pleasure to walk into the office every time I have to go to my unit. She make sure that everything went smoothly and is super sweet! I highly recommend this place especially since I have two units there read more

Ms. Marjorie was SUPER helpful in getting me all set up with a new rental unit. She's so friendly and knew all the ins and outs of just what info I'd need to make it go as smoothly as possible. Thanks, Ms Marjorie! read more

Unexpectedly I had to move and needing a storage unit. After talking rates and unit sizes with several places, Majorie at Public Storage was exceptional. She is very professional and was helpful throughout the process. I would highly recommend her at the 1800 South Lamar location. read more

Absolutely stunning storage experience! From the moment I arrived to rent until move out, fabulous and accommodating staff! Marjorie and LuAnne go above and beyond to help make your move easy. Highly recommend! read more

Originally gave this place a 5star review on Google but will be changing. Carts are NEVER available Just confirmed with management they have 6 for the entire property but people put them in their units (I've currently been waiting 23mins for a cart) People live in the units Management admitted to having to lock bathrooms during the day because of homeless people washing clothes and doing foul things in the restroom read more

I have multiple Public Storage units across the Austin Area. The customer service at each facility has been fantastic thanks to Nick. He has truly gone above and beyond to help me with all needs and requests. A+++ service. read more

Security. Carts to move boxes. Easy in, easy out. Climate controlled. Security on every level of property.

Great facility! They were extremely helpful since we needed a unit quickly and for only 10 days between moves. Very clean and easy to access. read more

This place is clean and safe! Marjorie is an exceptional person!!! Excellent service with a giant smile. I was so happy she was here when I came this morning. read more

Marjorie is friendly and knowledgable. I appreciate all the information she gave me and look forward to working with her. Highly recommend this storage facility. read more

The whole process was extremely smooth and easy, the express option via text was so simple. Marjorie is a ray of light, if you're in need of a smile pop in a say hello to her. She was so friendly and organized, I highly recommend the facility. In addition to the staff the complex is state of the art and very clean! read more

There were no moving carts available the last 4 times that I tried to visit my unit. I do not have access to a dolly nor will one fit in my 2 door hatchback. The office worker states that people are storing/keeping the moving carts in their storage units. There are supposed to be 6 available. So rude! How much time is being wasted by every single renter who repeatedly tries to access their unit and needs to use the moving carts but cannot find one on arrival? The office says that the problem is that they don't know which units the moving carts are being hidden in. I don't understand because I thought that there were security cameras? Not sure why the cart snatchers aren't being found on security video? Further, the office workers do not have any idea if more carts will be purchased. I do not know if I will come back to this company. I suggest any potential renters to think carefully about whether or not they need the convenience of moving carts. For me, these problems have affected my moving timeline. I have driven multiple wasted trips! It's frustrating! read more

I am a returning customer at this Public Storage location, and the service gets better every time! I talked to Marjorie on the phone ahead of time, and Luanne helped me set up my unit upon my arrival at the complex. Both had such great attitudes and made the process super easy! read more

Wow, that was so easy! Everything was so clean and the unit was perfect size. Luanne was so polite and helpful with showing me around and how everything works. Also grateful they were able to sell me a unit during Covid-19 to get us ready for our move! Thanks public storage! read more

Marjorie and Danielle are INCREDIBLE! I've never felt so much respect trust and service from a place like this. I accidentally lost my ID on the property literally four months ago, and not only did they find my drivers license, but they held it for me at the front desk for literally four months. When they found out that I move cities, they kindly went to my locker and slid my ID under my door. This is the nicest most caring people and every day I'm grateful that these are the people who are looking after my stuff. I feel safe at this location. AND not to mention I got a massive room for an incredible price, I think I'm in a 12 x 12 for only $115 a month. read more

Haven't been to the facility yet, but signing up was an experience. Entry rate was enticing - which is why I signed up. Then comes all the extras - sign-up fee, insurance required to e-rent, a lock, etc. My first month's rent quickly rose from $1 to $61+ !! Maybe these storage facilities all play this game, but be forewarned that Public Storage's headline rates are WAY understated - and in clandestine fashion, they don't provide the details until after you've invested a considerable amount of time signing up. I probably should have given them 1 star !!! read more

Mrs. Marjorie was of excellent assistance!! Very personable, and extremely helpful. The hospitality was much appreciated!