I have been using this place for over a year, love the location. This spring I ended up using my storage unit as a place to store materials from my recent move. I have many of my vinyl records there, which is why I needed air conditioned storage. I noticed back in April when I started using the unit frequently it was warm. As we got toward summer it got warmer of course. At some point in June I needed access in the middle of the day, but my code wasn't working and a staffer had to manually let me in. I then noticed key access to the south door (closest to my unit) fried. I drove back around the building and went to the office to report the maintenance problem, but it was closed for "lunch" at three in the afternoon. I returned today to get some luggage, and noticed I was sweating profusely inside and realized it was at least 97 degrees and I was drenching in sweat. This alarmed me, because vinyl records warp in heat about 80 degrees or higher. I have to leave for a funeral, so I was going to stop by the office and, again, they were closed. I didn't dare take out my records to look . . . . I called this location when I got home, but no one answered the phone. So, I called the national office and was told they can certainly get someone on the line, and shortly I was speaking to the manager (or interim one it seemed?). After I calmed down a bit we did have a nice discussion; he reported he has newly taken over managing the facility and they have been working on these issues. One possibility is I can get a different unit with AC, but I would have to move myself myself, which I cannot do because I am traveling tomorrow for a few days, and I have a broken rib that will take 6-12 weeks to heal. In any event, the manager dropped my rent as recompense, which is nice to do. The door will be repaired soon, I was told, but the A/C issues is a different story. I surmised this has been a problem for months--getting whomever owns this franchise to properly maintain their buildings which, it seems, they no longer do. When I return from my funeral trip, I'll pop some Xanax and sheepishly peep at my vinyl with spot checks for warping. I am in the process of moving back into my home and it will take me some time to play these records in search of warping. Finally, I noticed when I started using the unit again the floor was full of dead roaches and crickets. Also not a good sign of responsible upkeep. Perhaps this was a blip of bad luck? Except that has been quite a months-long blip. And if you have precious items that cannot tolerate heat--you know, the very reason you pay extra for an air conditioned unit. When I think I have the strength to endure it, I'll update this review with any photos of damage I find. Hard to photograph "heat," as it were. And a dead access box looks just like you think it does: an old telephone booth phone without the booth or phone. These are my facts. I would welcome hearing if you have other facts to share from this location? read more

Terrible business model. In less than a year, my rate has increased over 300%, over triple the original amount. This is price gouging. Save yourself the trouble and stay away. read more

Tara was amazing! Great customer service! She guided me with getting the right unit with ease!

I got a storage unit here 4 months ago at the rate of $48 a month. The first month was $98 due to administration fee, and lock- understandable. Then 3 months at the rate of $48. Then after 4 payments, it jumps up to $88?!!! I will be calling them today and if this is really how they do business, STAY AWAY. I am so done with companies just raising rates for no reason, especially if it's DOUBLE. read more

Love how nice the staff is they always got my questions answered even if they didn't answer the phone. The facility is very clean and the climate control is awesome in the Texas heat. The only reason I left was the expense. Loved the customer service! Especially Tarra, thank you for all the help! read more

Kendra and Mason were very helpful. Great service. They went out of their way to help. Vic read more

Easy check in, friendly and extremely hopeful staff (shout out Tarra!), clean unit. Overall great experience so far with competitive pricing :) read more

Kendra helped me with everything and showed me around the facility. I'll definitely be using this company!

They have been great to work with just needed some temporary storage during a move and they have been helpful in getting us what we needed.