The folks at this location are squared away & I'd do business with them again…read more I initially confused this location with uhaul - which, I would not recommend l. However, everyone I dealt with at this location, left me with a good experience.

AVOID THIS STORAGE FACILITY AT ALL COSTS…read more 1) YOUR BELONGINGS AREN'T SAFE ESPECIALLY ON FLOOR 5 NEAR THE WINDOWS I stopped by my unit (822) on floor 5 to drop off boxes and found my belongings sitting in stale, smelly water. The unit had been flooded with rainwater, with three large water-damaged areas on the ceiling and water marks down the metal walls. The actual units have no ceiling, allowing water to drip inside. 2) IF YOUR BELONGINGS DO INDEED GET DAMAGED, EXPECT TO BE TREATED AS AN INCONVENIENCE. These people have zero customer service or problem solving skills. If your unit has water damage like mine, you are on your own. SOL. 3) THE LOCAL MANAGEMENT TEAM ACCEPTS ZERO ACCOUNTABILITY I immediately alerted them of the water and there was zero immediate action to rectify the issue. No solution offered. No empathy. No accountability. Nothing. They pushed me off to Bader Insurance. (If you store here, get insurance!) 4) ROGER, THE MANAGER OF THE FACILITY IS USELESS. When I eventually managed to speak with him (after a week) to discuss the next steps of moving out of my unit, he immediately acted as if I was a nuisance for seeking a resolution to the issue. His customer service skills were non-existent, and he made no effort to offer any form of make good or solution to address the urgent problem. My belongings were still sitting in water. He was defensive, apathetic and unprofessional. Instead of showing empathy, finding a comparable unit on the same floor and honoring my current rate, he acted as though it was outlandish to even ask him to collaborate on a solution. He proceeded to run me in circles until I hung up on him. 5) NICK, THE ASST MANAGER, IS EVEN MORE USELESS AND THAT'S PUTTING IT NICELY. Every interaction I've had with this man has been odd. He is unfriendly and unhelpful every time I've engaged with him. He lurks around the storage office with a frown. As a result of my most recent experience with him, I truly believe he is somewhat sinister. 6) THEY GET PLEASURE IN KICKING A HORSE WHILE ITS DOWN After two exhausting, emotionally and mentally draining hours moving my unit from 822 to 864, covered in muddy water and realizing just how much of my furniture was damaged, my friend tossed a bit of plastic wrap into the office trash bin on our way out. Nick immediately threatened us with a $100 dumping fee. No acknowledgement or empathy for my situation, just looking to be a d*ck. My friend argued with him, and I picked up the trash, cursed him out and left. I imagine he gets off on the 1% of power he felt in that moment threatening a woman with a $100 dumping fee. Cool story bro. 7) THEY HAVE EXTREMELY LIMITED HOURS Their hours are extremely limited. I often rush to the facility after work, but half the time between 5 and 6 pm, the Assistant Manager is nowhere to be found. I've had to wait over 20 minutes and call or email to get access countless times. Local management clearly doesn't care. 8) They have one TINY "passenger" elevator and a freight elevator. You aren't allowed to go up on the freight elevator so you have to depend on the Assistant Manager to actually do his job. Good luck with that. 9) The facility is in a busy area, and a moving truck is going to have to maneuver through the tiny alley way and it is TIGHT. Not ideal. I'm currently dealing with Bader Insurance and figuring out the next steps. I reluctantly moved my items to a different unit to salvage them and assess the damage. I'm stuck at this facility for now. I don't know what's worse: renting a truck and spending more money to move to another storage facility, risking further damage by staying here, or seeing the Assistant Manager's smug face every time I visit. The only silver lining in this ordeal was the Regional VP named Ken. He listened to my complaints, offered empathy and swiftly resolved the issue by reserving a comparable unit on the same floor. He didn't have to step in, but he did, exemplifying why he's a Regional VP. He gets it. I am 100% certain the local management haven't informed ANY tenants about my situation. So I am sure more people near unit 822 are impacted and just haven't discovered the damage yet. Rent at your own risk.

My friend says they scammed him...advertise one price and the next month it quadrupled!! He is a…read moresenior who is very sick.

Been using them for years. Staff have always been professional and helpful. Space is clean and…read morefeels safe. Happy customer.

This place will lure you in with a low rate and then raise it 30-40% every six months…read more Deceptive and unethical business model. STAY AWAY.

Easy to sign up. App that manages your unit and payment. If you're ok with a unit not near the…read moreelevator, you can sometimes get a better rate.

Very clean and secure facility. The staff are friendly and were very helpful with my storage needs…read more When I outgrew my unit, I was allowed to upgrade to a larger unit, and they applied a prorated amount of rent from my old unit toward the new one. Occasionally the loading docks can get very busy on weekends, but otherwise access is convenient.

Great unit, easy to access, and the guy who showed me to my unit was helpful and friendly, but the…read moreperson working at the front desk got so worked up by my mom and I simply waiting in line while they were helping another customer and it was quite bizarre. I suggest they see someone for anxiety treatment because they started fully panicking when they told us they were helping someone else and we said that was fine and asked where to park. It was very strange and offputting and I do genuinely hope they are doing ok

Hailey helped us get a storage unit in a pinch, and she made it all go smoothly. We came to Seattle…read morefrom SJ Island to help move a family member, and the unit we reserved with another company was inaccessible. We were on a very tight timeline and Hailey and Metro Heated Storage saved our day. Hailey was so kind and professional, and the facility is nice and clean, and easy to access. Also, the price of the unit was a little less than the one we reserved elsewhere. I highly recommend this business!

Manager was great setting me up with the unit size I needed and giving instructions how to access…read morebuilding. Building is super clean and well lit with a great loading bay to use to move your stuff in.

whoever the man was that was working sat feb 20th around noon made me decide against becoming a…read morecustomer. Could be my blackness. Could be my Afro. Judging by the great reviews on here, I would assume that I am the problem Somehow. I barely got out of my car and he was already outside meeting me with hostility, rudeness, and prejudice, assuming I don't have business there and should leave. to the company, I'm Taking my business elsewhere, as you wish. Thanks.

Moving is a whole nightmare in itself and shoty storage and rentals offices that are gross make it…read moreworse.....but not this place!!! But men were responsive, helpful and even called me back-what business does that?!? Made my beginning steps to a cross country move a breeze. Thanks Alan and Ramon!!!!

Chuck is the best! Very kind, patient, professional, respectful and friendly. He also gave me good…read moreadvice about best practices to avoid lengthy deposit returns, so I followed their advice for my proration, and appreciated them taking the time to help me with this. Also, I felt like my items were safe in storage, the facility was always clean. I used them from the end of February to April (checked out April 26, 2022). I love this place, I'd use them again, and Chuck is one of my favorite people. Sara A.

I only recently started using urban storage. today when I was there the office manager stated that…read moreI could only be there 20min. I said that I don't remember signing anything that said that I could only be there 20min at a time, and he pointed at me and said yes I'll show you and then said that I couldn't have food or drink in my unit because he saw a bottle of water that I brought with me. I told him that I would have to go over the agreement again and asked him to not point at me that I didnt want any trouble he was overly aggressive and said he didn't point at me and said I don't know what I'm talking about. I was there aboit 45min according to him and I was searching for a tracking numbe from the post office that I lost. I went to get a copy of my lease and he wouldnt answer the door. one star and maybe I'll change this review later

Office hours are descent, they are help the office lady is very experienced in her field. And…read moreanytime they have something cheaper they let me know. I cut my bill into two payments so it helps cutting the bill down.

A clean storage rental space, and very courteous staff to answer questions. I really appreciate the…read morefriendly demeanor of the desk, and the fact that the space is kept clean and tidy.