I called the storage unit in bourbonnais, and the assistant manager was so nice and helpful. she…read moreshowed me around to 5 units and the place was clean. She helped me enourmusly and i will diffenetly being coming back to use your units thanks to your assistant manager.

This is the limestone location I am referring to. Terrible customer service. They keep blaming my…read moreproblems on the old ownership when I've been there for a year and never had 1 issue. I had a great relationship with old ownership. Storage Sense never notified me about new ownership nor did I sign any new contract regarding new policies. Charged me late fee on my acct without notifying me for being late then on top of it tried charging me a fee for using my credit card. I asked them if they could help me out with my first time being late and I was told they have no way to return my late fee at that location. They gave me a number to call. I called it it rang, selected options to speak with someone , then I was disconnected everytime. I ended up driving there to make my payment and the sign said open with no one there. So here I am waiting around for someone to open the door. Called customer service and they told me they would call manager and someone would call me back within 5 mins. No one called so I decided to move all my stuff out and take my loses. I'm a single father with 3 toddlers. I have a very busy schedule. For this to happen to me with terrible customer service really bothers me and I hope everyone understands my frustration with this new company. I highly recommend you use other services in the area like affordable which I have used for over 10 years, love them. I choose to switch over a year ago to be closer to my living location. Well guess what I'm back at affordable. Even though I've added 2 miles to my commute at least I know I'm dealing with awesome customer service. Thanks for nothing during these tough times.

Excellent family company, way better reviews than anyone else and they were all true. Highly…read morerecommend!

I recently rented from this location. The facility is clean and the people there are great! I…read morewasn't really sure what I needed until I got there, I was shown around and they helped me choose the right size for my needs. I would definitely recommend this company.

A very clean safe place for storage. Very well secured. Staff is outstanding and very helpful. A+read more

Not a protected storage facility as they claim. Numerous motorhomes were vandalized with catalytic…read moreconverters cut out. The thieves did not even have to break in, they climbed underneath the fence since they had about a foot and a half clearance. They let me watch the outdated video video footage but since the system is outdated it was only motion activated by vehicles. Since this event now they added more rock around the fence which admits negligence on their part but still will not compensate any of us RV owners in any way. Now we are all stuck with the repair bills of over $900 on top of the storage fees. The facility communications did not let any other rent owners know of what happened and during this time I had to let everyone know. The thieves were in their facility a week before this and cut the power as well while stealing converters. The facility can keep saying they are sorry, you signed a contract and this can happen anywhere but a great business owner would offer more than just talk to its customers due to their negligence.

Jamie was extremely helpful to my sister and I as we discussed different options and confirmed…read moredetails on a unit so we could access it upon arriva. She gives great customer service and made the process very stress free. i would recommend her and this location to anyone

STAY AWAY. We rented a unit AND purchased the additional $2k insurance that they offered. They told…read moreus that our unit was completely covered by this policy with nothing to worry about. When we came to move everything out... the unit had flooded at some point. EVERYTHING is destroyed. We were reassured by the staff member that everything was okay because we had the insurance. The insurance company came back with an exclusion in our policy that nothing is covered since it was via flooding or surface waters that got into the storage unit.

We rate this locally owned business as excellent in every way!!!Todd Sherwood, the owner, has two…read moregreat, strong workers with him. All three are considerate, polite, and knowledgeable about moving furniture. They are very efficient, thorough, and wanted the best for us! We highly recommend them!!! No worries about moving mirrors, lamps, or pianos either. Thank you Todd and assistants!!! Dale and Madalyn Seggebruch

The service we received from Todd and the moving team was remarkable. They were on time and very…read moreefficient in moving us from our old home to our new home. They were careful to protect the houses and the furniture. We could not have asked for better service. Great quality and service. Price was exactly as expected!!