I called the storage unit in bourbonnais, and the assistant manager was so nice and helpful. she…read moreshowed me around to 5 units and the place was clean. She helped me enourmusly and i will diffenetly being coming back to use your units thanks to your assistant manager.

This is the limestone location I am referring to. Terrible customer service. They keep blaming my…read moreproblems on the old ownership when I've been there for a year and never had 1 issue. I had a great relationship with old ownership. Storage Sense never notified me about new ownership nor did I sign any new contract regarding new policies. Charged me late fee on my acct without notifying me for being late then on top of it tried charging me a fee for using my credit card. I asked them if they could help me out with my first time being late and I was told they have no way to return my late fee at that location. They gave me a number to call. I called it it rang, selected options to speak with someone , then I was disconnected everytime. I ended up driving there to make my payment and the sign said open with no one there. So here I am waiting around for someone to open the door. Called customer service and they told me they would call manager and someone would call me back within 5 mins. No one called so I decided to move all my stuff out and take my loses. I'm a single father with 3 toddlers. I have a very busy schedule. For this to happen to me with terrible customer service really bothers me and I hope everyone understands my frustration with this new company. I highly recommend you use other services in the area like affordable which I have used for over 10 years, love them. I choose to switch over a year ago to be closer to my living location. Well guess what I'm back at affordable. Even though I've added 2 miles to my commute at least I know I'm dealing with awesome customer service. Thanks for nothing during these tough times.

The staff is so dedicated to helping you have such an easy transition into your new storage. Space!…read moreEverything was clean and easy to access great place to store your items.

From the owner: Public Storage rents spaces large and small, from closet-sized units to ones that can hold the…read morecontents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient.A Great Deal:$1 first month's rent*No credit card required for reservations; no obligationRent month-to-monthClean and trusted:Convenient Access to your units Well-lit, fenced propertiesComputer controlled gated accessYou keep the only key to your unitExtra perks:Climate controlled units availableManagers live on site at many addressesPacking Materials and locks available for your convenience Personal, business or vehicle storagePay and manage your account online or on your smart phoneCall now or visit our website to find a location, check rates, reserve!* Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

Excellent family company, way better reviews than anyone else and they were all true. Highly…read morerecommend!

I recently rented from this location. The facility is clean and the people there are great! I…read morewasn't really sure what I needed until I got there, I was shown around and they helped me choose the right size for my needs. I would definitely recommend this company.

Jamie was extremely helpful to my sister and I as we discussed different options and confirmed…read moredetails on a unit so we could access it upon arriva. She gives great customer service and made the process very stress free. i would recommend her and this location to anyone

STAY AWAY. We rented a unit AND purchased the additional $2k insurance that they offered. They told…read moreus that our unit was completely covered by this policy with nothing to worry about. When we came to move everything out... the unit had flooded at some point. EVERYTHING is destroyed. We were reassured by the staff member that everything was okay because we had the insurance. The insurance company came back with an exclusion in our policy that nothing is covered since it was via flooding or surface waters that got into the storage unit.

We rate this locally owned business as excellent in every way!!!Todd Sherwood, the owner, has two…read moregreat, strong workers with him. All three are considerate, polite, and knowledgeable about moving furniture. They are very efficient, thorough, and wanted the best for us! We highly recommend them!!! No worries about moving mirrors, lamps, or pianos either. Thank you Todd and assistants!!! Dale and Madalyn Seggebruch

The service we received from Todd and the moving team was remarkable. They were on time and very…read moreefficient in moving us from our old home to our new home. They were careful to protect the houses and the furniture. We could not have asked for better service. Great quality and service. Price was exactly as expected!!