Got good service and information at this place and they had a good attitude and was pleasant to me.they worked with our budget and gave us great service read more

Lure you in with low rates just to continuously raise them ~$20 dollars every couple months. We haven't even been there a year and already our rate went from about $105 to $200... and all this for a place that is completely covered in mouse poop. We've had to throw things out and are so disgusted. Happy to be gone. read more

Your stuff won't get stolen, so two starts, but expect the price to go up $25 every year around December or January. I figure if I have it in 10 years it'll be around $450/month. Careful on leaving reviews, they'll call you up almost immediately afterwards. I understood what the property manager said about being an outside unit that is driving accessible, there are 10x15 units which is 50% more space than a 10x10 unit for less money than I pay for a 10 by 10 unit. Don't call me again. Now I'm just going to go and add my review to every single site I can find, including the fact that you guys call people right after to talk to them about their reviews. People don't leave reviews because they're looking to chat. For reference, right now a 10x15 unit is going for $167, that is outside and has drive up access. For a 10x10, I'm paying $179 for an outside unit with drive up access. It started at $99 just a few years ago. That's an 88% increase in just over three years. That's also 50% less space for $12 a month more. All I did was call up to ask that, as every year it seems to go up by $25 a month, if I could get the pricing that new members pay. Apparently it's like the cable company, once you're a member they just jack up the prices and use lower prices to lure new customers. Awesome. read more

When we arrived to get our things, the place was filthy and absolutely everything was covered in rodent droppings. We had to throw away much of our stuff. The facility would not give us a refund, so we are thinking of going to small claims court. Avoid! read more

I found the staff at public storgage pretty friendly, my problem isn't with the staff. I wouldn't recommend using public storgage because their to expensive, not temperature controlled. The prices go up every couple of months, the day I moved out I found my beautiful dining room table cracked down the middle, they refuse to reimburse me even though I had insurance. They leave me no choice but to go to court. read more

Public Storage - BEWARE, way to expensive not temperature controlled, prices go up every couple of months & after paying for ins they refuse to reimburse me. - Self Storage Near Me - Brockton, Massachusetts

I thought getting a storage unit would make my move less stressful but renting from this Public Storage unit has been nothing but stressful. It starts at the online application that never confirmed my rental so I applied again, with still still no confirmation. I had unknowingly authorized two rentals, paying for two separate agreements. My bad, I called the location and had great customer service. Although the representative had to call me back. It seemed the issue was resolved. I was told I would get all my money back for the second unit and a credit on my first for all the aggravation. Non of that happened. Three weeks and six phone calls later I did not get a refund, did not get a courtesy credit and still owe a small balance if I stay for the second month. Well I am done with this place. Although the front desk representatives were professional, empathetic and informative it was obvious they were not given accurate information to pass along to me. read more

I would never rent from these people again, within a few months they started going up on the monthly rate , I kept asking upfront if there were going to be rent increases and apparently no one had a clue , I've since found out that is their typical practiice, they get people moved in and then gouge them with price increases, I started paying $118 and then ended up paying $208, a month , my storage unit didn't get any bigger but the price did. I will say Allyson is very nice Had they been fair and treated me well instead of trying to rip me off each month, I would have been happy to keep a storage unit for years I even offered that as an option with corporate , if I commit to 3-5 years will you keep my rate the same....As far As I can see they are thieves just like Comcast ..states should investigate and regulate these practices of storage units , it's completey unacceptable. I'm going to place a complaint with the attorney general , I suggest more people do the same I moved out the other day , best decision I've made in 2019 read more

it smells musty in there and they suddenly raised prices by 40%, so i am moving my stuff elsewhere

Best rates in the area when you start the process online. The manager Allyson was very accommodating and super personable. I trust my property is under good stewardship. read more

I must withdraw my previous review of Public Storage in Brockton. When ran by Allyson, there was always someone in the office, always helpful and no question about my property. Now, they have a couple from one of the Carolina's who are NEVER in the office. I've wasted so many trips to the property to just sit at the empty office. They force you to pay online so they can go off to play grab A$$ somewhere. The rates keep going up, the insulation is falling out of the ceiling all over my belongings and now I get a "final notice" of nonpayment. This would indicate that previous notices went unanswered, but the final notice was my first and only one. Please RUN, don't walk, away from this place!! read more

Went in to this location to make a payment today, I was greeted by a pleasant woman by the name of OMaira. Based on my experience today, I highly recommend this location as a exceptional place to do business with. OMaira is the greatest. read more

I came into this location with major problems with a last minute housing deal collapse . My builders wife of 36 years stuck my house in her arm and my new house had liens beyond believe . The house closing collapsed 12 hrs before we were to sign the papers . It was the worst day of my life and Daniele gave me GREAT advice and major comfort on the first day . The second day I had the comfort of both Daniele and Allyson . These 2 are smart young ladies and should be listen to because they have good Knowledge of bad situations . They had me laughing at my sorry situation and continued to offer good advice . What sweethearts these girls are ! Listen to them because they deal with these stupid situations all the time . I would do business with them again in second . I am sure they are under paid for there superior knowledge in the storage industry . read more

I would never use this storage facility again. I stored my belongings here for 4 months from June 2011 to October 2011. In that time I paid insurance on my unit every month. I received a call in late September early October from management that multiple storage units including mine had been broken into. My daughter's jewelry was missing along with a T.V, 2 dvd players & a radio. I called the insurance company and was told that I needed receipts for my property or pictures of it. This was ridiculous. My property was not brand new but it was all I had. Why would I still have receipts? Also I was told I wouldn't receive anything for my jewelry either because it was not covered under the insurance. So I paid insurance monthly and ended up losing out on $500 in jewelry & $200-$300 in property. I received NOTHING for the loss of my property. Do not use this company. They will charge you insurance and large monthly fees but if anything happens to your property you are on your own! read more