I have been using Extra Space Storage in Quincy for years and am extremely happy. My items have…read morebeen safe and in a climate controlled environment with extensive door access hours and good office hours. Over the past few weeks, I have been visiting Extra Space nearly every day as I prepare to move. I was reminded during these weeks of the amazing customer service provided by Shad and his team (particularly Juan). Shad was kind, accommodating, helpful and went above and beyond to make my experience at Extra Space exceptional. He really knows his stuff and is able to respond to customer needs simply and quickly. I was in the office a lot and saw him interact with many other clients and I am happy to say that my treatment wasn't special--he really values all the clients and treats them all with the same respect and care. Juan was always friendly and willing to help; he anticipated needs prior to my even asking. While the costs (which are out of the control of the staff of course) continue to climb, I will keep my storage in this space based on the customer service. Highly recommend!! They have carts to help you move goods more easily, a freight elevator and a 3 bay loading dock.

Horrible ! DO NOT RENT A STORAGE SPACE HERE!! Unethical unprofessional disrespectful . Imposes…read moreunfair unethical foreclosure fees for customers who bank acct was hacked. Terible Tom on site manager. disrespectful to customers. Charges $20 for a lock. Unethically raises rates on a $23 5x 5 unit to $95. Worst company ever. AVOID!!!

The crew (Anton, Max, and Stas) were incredibly careful, attentive, and responsible -- far better…read morethan other moving companies I've used. The pre-move estimate Mozart gave us was spot-on. Highly recommend.

I just recently used Mozart Moving for a move from my 3rd floor Brookline apartment. After 15 years…read morein my place a move can be a major stressful undertaking. Stephan, Ivan and Den took so much of the stress out of the process. They showed up exactly on time and set to work immediately on arrival. They worked so quickly that we had to keep up just to give them directions when they needed it. They were a marvel to watch work and they completed the move in record time. I would not hesitate to use them again for the next move another 15 years down the line. Thank you!

I've been with Extra Space at 27 Liberty in Quincy for years. The facility is clean and well…read moremanaged. Shad, manager, has been a pleasure to work with. I highly recommend this facility. John S.

This is a horrible company that engages in unethical business practices. They improperly imposed a…read moreforeclosure fee when our bank card. got hacked and refused to remove it. Then in retaliation Tom the terrible manager and Matt increase the monthly rate to $95. Stay Away DO NOT RENT FROM EXTRA SPACE STORAGE IN WUINCY. The storage price you start with will continue to increase and get reused without notice arbitrarily. Similar spaces that we have only rent for $ 35. The worst customer service after 20 years. AVOID. DO NOT RENT A STORAGE SPACE AT 21 WESTON IN QUINCY!!

Don't expect your rent to stay where it was when you first rented. After just one year mine has…read moregone up 50% after six months and another 50% after one year.

Alicia is a life saver. She helped me vacate my unit after I left the lock on by mistake. Also a…read morevery clean and organized facility.

They just did a great job moving me on a very rainy day. I moved my furniture from storage to a…read moresecond floor in the pouring rain.

Hard working no nonsense guys. Pricey but worth it. Not the friendliest crew but would definitely…read morehire again.

Used them twice and both times the experience was perfection because:…read more - on time - courteous and professional - very careful with our belongings - a very fair price for the move. You can't miss with Bunker Hill

Worked with Marcos and Marjoly to organize our move from MA to NH. They provided us with moving…read moresupplies (we moved in September and everything was sold out due to college moves so this really helped us out). When the big day came, it was seamless and very organized. They took a large house of furniture inside and outdoors and it fit perfectly in their truck. The moving team was top notch and very organized. I have utilized this company twice now in 12 years and each move went very well. My sister and her family have utilized them twice and also for their corporate office move. I would highly recommend Marcos and team for your moving needs. Price was fair and the team is wonderful to work with. Thank you!

My son had a storage need and reserved this location. Wes was wonderful. Very personable,…read moreknowledgable, and helpful. The space was perfect for his needs. The location only 8 min from train station via transit app. All in all, excellent customer service, clean facility and awesome space.

April 2026, I discovered the top wire of my unit had been cut and pulled open, indicating…read moreunauthorized access. I later confirmed an item had been stolen from my unit. I consistently paid my bill on time and accepted several rate increases over the years -- ironically including a $20 increase the same month my unit was broken into. What was most disappointing was the response. When I reported the issue on a Saturday, the manager on duty seemed more focused on telling me she was leaving in 10 minutes than addressing the seriousness of the situation. I was initially told no incident report would be created because nothing was immediately confirmed missing and that since I had declined the coverage plan, there was no reason to file a report. Even more concerning, the damaged unit remained exposed and unrepaired for over a week after I notified them. Once you decline the protection plan, there seems to be very little urgency, empathy, or customer support when a serious security issue occurs. I understand insurance limitations, but this review is about security and customer service. During signup, security cameras and protections are emphasized, but later I learned cameras do not cover all units. If you rent here, I strongly recommend asking whether your specific unit is actually within camera view. As a long-term customer, I expected a much more serious response to a compromised unit and theft. I have filed a police report regarding this incident, and if others have experienced something similar at this location, I would encourage them to do the same.

My name is Clare from Newton and I have had a storage unit at your North Weymouth location for many…read moreyears. I am writing to compliment your property and two of your wonderful employees at this location. Racquel and Brenda have been especially kind and helpful to me since my husband's passing in November. These ladies are polite, friendly and professional at all times. You are very lucky to have them working with your company. Thank you very much.

Convenient location, very clean with a helpful staff. A shout out to Michael Gallant who is great!…read moreHe's so helpful and pleasant that I stop by to say "hi" when I'm there.