Stephanie & Jazz at Extra Space Storage are all smiles, professional, polite, and attentive. They…read moregreeted me as soon as I walked in door and helped answer all questions. Their office and units are clean and neat and I highly recommend Extra Space storage for all your storage needs. Ask for Stephanie or Jazz. Thanks ladies! Respectfully, Noah Denton We Moving LLC

Specific to the Glenn McConnel Pkwy facility in Charleston SC. I am extremely happy with the…read morefacility - very clean and convenient access to my unit. But very unhappy with their business practices. I received an " inital rental discount" rate and the contract reads it can be changed at any tine with 30 days notice given. Needless to say after the initial 4 months they increased my rental amount by 69%. I called and the manager said he would "see what he could do" and return my call - welp its been over a week and havent heard back. IMO they lure you in with a low rate then jack it up assuming you will just roll over and pay it rather than move your stuff. Do not recomend and will be moving to another facility. Even if I have to pay more then my "initial rental discount" rate at another facility, at least I won't be giving my money to Extra Space Storage.

No security at this place. Someone spinning their tires through large gravel lot through large…read morerocks all over my friends car stored in the back. CubeSmart is not what they say they are. All sales pitch.

CubeSmart Self Storage on Savannah Highway in West Ashley is a great option for storage that is…read moreconvenient and easy to access when you it. The storage process is easy to set up and get started. The staff here is very helpful and available for assistance when you need it.

Do not store here!!!…read more My storage unit is not the size advertised. I have had my items stored here since 2016. In that time my fees have increased 60%. A new leaser can get a larger unit now for 60% less then I am currently paying. They do not have any loyalty to current clients and practice a typical bait and switch once your items are in the facility. There are rodent droppings in the unit as well.

I am beyond disappointed. We found this location and decided to go there based on proximity to our…read morehome and their price. At the beginning of the month, we received a notice that they would be increasing their prices up $65. This is absurd! Less than a month's notice to a price increase and that much of a jump! They have been hounding us to put in a review, well I hope they realize that this isn't good business practice. Moving out now and won't be back.

Do not store any belongings at this facility! The indoor, climate controlled units are infested…read morewith rats. The hallways and units literally smell of rodent urine, and the ground is covered in feces. Several times, we heard rats running through the HVAC ducts. The ductwork tape is now falling from the ceiling, and rat feces are literally stuck to the tape. The facility did nothing to address the significant infestation. To top it off, last month, we were notified that due to market analysis and demand, our monthly rate for our 5x5 unit (the smallest size available) was being increased from $70/month to $130/month....which is comical considering the condition of this storage facility. We could not get out of there quick enough!

People here are great. The sad part...they jack your rate up after three months so beware. Ours…read morewent from 123 to 195, (58% increase) which is way too much for a 10x10. What it tells me is they need to provide low rates for your move in then jack up your rates, an unfortunate prescription for continually revolving customers. For a one or two month rental this isn't bad, beyond that be prepared to move your stuff to another place for yet another "special" move in rate.

Management sucks, they won't reply to calls or emails about an issue with the facility. Wouldn't…read morerecommend this place, find something better.. I've been dealing with storage units for the last 6 years and this is the only place i've ever had an issue with.. 0/10

BEWARE when renting a unit they raise rates monthly. it is a disgrace! rent anywhere but from them!read more

Cubesmart has worked out well for me. The staff and access have been great. Do note that they…read moreraise the rate about $20 every six months.

I have stored things in other places that did not have nearly the great service and friendly…read moreenvironment that Cubesmart on Folly Road has. Heather did a really good job getting our unit lease paperwork complete so that we could get moved in quick. I would highly recommend Cubesmart James Island.

Went in to update my credit card and Veronica was super exceptIona to work with. She is friendly,…read morehelpful, experienced and very very knowledgeable. She is an excellent 'face' for the company. In fact I would hire her immediately if I was hiring people. It is obvious she is a very high level employee who is an asset to any organization. Whatever she is being paid, it isn't enough!! With employee today the way they are, you have one who is capable of enhancing and growing your company.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Marsha, the site manager for this location in Charleston SC, is amazing! She is so kind and helpful…read moreoffering her time to make sure our package deliveries get out into our rented storage unit since we're moving our daughter into CofC from NJ and need to fly. This service and Marsha's thoughtfulness has led me to be so relieved about my daughter's move into her suite. Renting the unit and signing documents online was a breeze and the woman I spoke with at the main office to set up the rental was very informative.

Marsha was SO helpful. Moving items of all sizes and having absolutely no idea what I needed or was…read morelooking for she was able to point me in the direction needed and available for any questions I had after. Definitely suggest to people looking for a central location that is climate controlled.

Very easy place to get in and out. I'm a mover (Gentle Movers) # 843-668-6706 and I must say the…read morestaff is super friendly and helpful. Shawn the store manager at this location goes above and beyond his duties. I definitely recommend if you're looking for a storage unit in this area reach out you won't be disappointed!

They ruined my stuff, my belongings were full of mold, and the worst part of it is they forced me…read moreto pay to have a junk removal service come and pick it up. Stay far away!