The clerk Tiffany , was very helpful and very knowledgeable about her job. Not only was she helpful in getting my bill paid She also was in the process of training another coworker every time I go to this location. She's always at work eager to help. So thank you again Tiffany. read more

As if the stresses of moving and getting storages isn't already high, the funky attitudes of these employees at storage units are horrid. I've tried a whole new company and it's still the same. It's like .... These storage companies seek to hire the absolute WORST mofos they can find. Rude as fuck, unprofessional, and just LAZY AS FUCK like dayum. Ya sit on your ass all fuckin day at a self service storage. Literally an east check so why so rude? It's one lady in there that ... nvm. Pick somewhere else. PICK ANOTHER LOCATION. If you're seeking good customer service, this place ain't it. Hell if you're seeking bare minimum customer service, this ain't it. Picked this location for convenience and it still was a bad decision. One star is way too much. I hate this location. HATE HATE HATE. I do NOT recommend. read more

the facility is clean, storage uni was clean. the only problem is I could never use a cart when I come no matter the day or time . one customer will use all cart available leaving you to wait over hour to 2 hour waiting or may be 3 hours . there should be rule in place where you can only check out one cart with your number to be considered of us customers. this on going behavior cause me to move my items out of storage . read more

Only reason they have one star is because I had no choice. Worst public storage ever. They randomly changed my locks. I arrived on two different occasions and was told district manager Heather Hicks was on vacation and is the only manager who can cut locks. . It was my move in day!! The staff were nonchalant and not helpful. read more

Once again these scammers raised my rates without any reason at all. Basically if you are stupid enough to rent from these rip-off artists you will find your rate going up 30 dollars every 3 months. They know that once you are moved in they can screw you because of the expense and trouble of moving out and, believe me, these jerks do not hesitate. Of course if you need service or anything don't hold your breath! read more

I knew who I can depend when I need a storage unit weather it's long term or short term Public Storage is the one I go to always has and always will I'm a loyal customer thank you Public Storage for clean comfortable and safe storage and reasonable prices too. read more

This storage is the worst I have ever had. It is massive and there are never carts available when you have heavy stuff and have to make many small walks with it a long way to your unit. Definitely don't recommend. read more

Incredible experience! Very clean space, lots of room, safe atmosphere! Carts at the ready for assistance with boxes, furniture, etc. Spacious elevator fits everything! The price is right!! I was expecting a higher price but at the time of purchase it wound up being cheaper than expected, and it was initially cheaper than everywhere else around!!! Most impressive is the service provided at this location! Very sweet woman running the front desk! Jerrica took care of every worry and concern I had! She heard everything I had to say and she reassured me, She was attentive to my needs and answered all of my questions! This place interested me for its price and because it's indoors, but Jerrica is the main reason we sealed the deal! She made me feel very secure in the decision to choose Public Storage! Excellent worker, deserves a raise!!! read more

The service to store your personal or business items is possible here. As a person who appreciates customer service the business itself lacks it. Not only do they fail to communicate with you they really are only interested in renting a unit. They will use specials to attract you and will raise the rent fee within 2-3 months by at least 50%. Be very careful! Also they expect the rent on the first of the month and will start bombarding you with calls after a missed payment of 3 days (smh!). If you have miss a payment for 3 weeks not even a full month the "district manager" will break into your unit by cutting your locks! I encourage you to look elsewhere. read more

The rate that you start with will only be good for a few months, then an increase, then another, then another. I started out 18 months ago with a reasonable rate, and then the increases began. I'm terminating this unit today and my rate is more than double what I signed on for. Bring your own hand trucks, or carts, because the very few (3) that they have, are locked in the office. The office staff are rude and unprofessional. There are 3 access points for an approx. 500 unit facility. One of those has been broken for months. Only one side of the double entry doors works. The other side is actually bolted shut. (I probably should check into a fire code violation for a non-functioning exit door) Good luck getting your king size mattress through a single door! Also, don't even consider using the fully functional double doors on the office, just a few feet away, you will rapidly be informed that you can not use those doors. The closest other door which works is a football field away. Only use this storage facility as a last resort or for a very short duration. read more

I recently reserved a storage unit at this location. I worked with Guy who was very friendly and helpful. He made the process really easy. I highly recommend him to serve any of your future storage needs! I had an awesome experience!! read more

I came in for boxes, the young lady working was very helpful and friendly. I bought the storage package but will be back for at least one more. The young lady even put it in my car for me which was truly a nice help!! Thank you! Clean, friendly and helpful~ read more

Poor excuse of a business Normally, I hardly ever take the time out to write reviews on companies, but this was a MUST!!! Over the past four months. I've had the worst customer service I can possibly think of with this place!.... from September 2016 till December 31st 2016. I moved from a previous storage company, to come here thinking that things were going to be a lot better. Especially as far as customer service, not having to worry about any rodents in my unit, and being able to have climate control BUT boy was I wrong. Every time an issue came up everybody was always rude or nice nasty no matter if I spoke to the district manager the property manager or anyone at customer service. If someone's paying your company monthly, you should provide nothing but the best customer service and no matter what in order to keep your business up and going. Obviously that's not the case with Public Storage. I've been locked in this story a couple of times too many for one. Secondly about 2 weeks ago, one night I couldn't get in for no reason at all. I had to call customer service around 8:15, which took them 15 minutes to get on the line and when she did she still couldn't figure out why the gate wouldn't let me in, even though my bill had been paid. After she finally figured out a code for me to get in, it was 5 minutes till closing. So obviously I didn't have time to get in, to get what I need it. The last STRAW for me was December 22nd. I was locked in the storage at 9:01, and had to call to speak to speak to one of the rude and nice nasty representatives, who gave me several codes that would not work and get me out of the gate..... which I think is so stupid to have all of these codes and not one of them let you out the gate. I DON'T CARE IF IT WAS AFTER HOURS, IF I'M SCUFFLING, AS I WAS ,TO PAY my money to you MONTHLY! There should've been a way for you to have let me out of this facility! There should be common courtesy no matter WHAT. Too add, my phone died, & I had to walk across the street to AutoZone, to borrow their phone to call the police, whom didn't bother to show up either! Then I tried calling customer service back several times, who constantly sent me to voicemail!! SO BECAUSE I ONLY HAVE MYSELF TO COUNT ON, WITH NO MONEY, NO ONE TO COME GET ME, I WAS FORCED TO STAY IN MY CAR ALLLLLL NIGHT, TIL 6AM THE NEXT DAY! WHICH WAS ABSOULTELY TERRIBLE....TERRIFIED OF SOMEONE ATTACKING ME, NO SLEEP, & HAD TO BE AT WORK IN 2HOURS. I truly wish that I would have been able to get all of my things out of that place the same day! But because I work two jobs, I was only able to get out little by little here and there. Up until my off day December 31st. I worked VERY hard.... driving 20 minutes at a time...hauling my items in my car, to my apartment only being able to carry one item at a time, up and down the steps by myself from, 9:30 a.m. that morning til 9p.m that night getting ALL my things out before January 1st AND I DID!! (Roll the tape back) I even tried asking the manager or staff member if they could go ahead & close out my account because I had a few more things to get it all out, in time to notify them before they closed. I was told no, and that was in order to try to stick me with a bill that I don't OWE. Because I had everything out December 31st!... the camera shows it! However, it's okay because I'm going to make sure I tell everybody I come in contact with what a TERRIBLE company this IS and that they should go elsewhere!!! Eventhough I have no room in my tiny apartment for all of my items, I'd rather have it piled up to the SKY, than to be giving my money to a HORRIBLE PLACE LIKE THIS! Thank you for making me $76 per month RICHER! read more

While their prices are better than Extra Space Storage, the particular facility I rent from (on Germantown Parkway in Cordova, TN) has some serious issues. First off, they had a leak from their HVAC system but I'm not sure if the leak was caused by the contractor fixing the system or was the reason the contractor was out to fix their system and apparently neither did the people working at the facility. I found out the flooding had happened when I came in to retrieve something from my unit, slipping in the water on the floor and spraining my ankle.The employee working on Saturday (the day I went to retrieve something from my unit) told me that the facility had HVAC contractors fixing their AC about a week before I never received a phone call, text or email that this had happened and that my property my be compromised. I alerted the person on duty but she didn't seem concerned. The only thing she offered to do for me once I came to the office to report that, yes, I did indeed have some damaged property was some moisture absorbers, not a mop or even some paper towels. I started the process of trying to assess the damage but it was late in the evening and my ankle was starting to show me it was injured. So the next day, Sunday, I go back in to continue the process only to discover that about of half of my property was sitting in standing water. The employee that I spoke with on Sunday was the one who admitted to me that she had seen a leak from the ceiling. Neither employee offered to move me to another unit so I wasn't just putting my property back into a flooded unit. I had to insist upon being given another unit while I was still trying to assess damage. To move me to another unit I was told that there was a $3.50 charge that would be waived. A charge? To move me to an unflooded unit?! Then the employee came back and told me that her manager said I had to pay the $3.50 fee up front and it would be credited back to me, just so the employee on duty's cash drawer wouldn't be short. Really?! In this day and age, they don't have a system that allows them to manually override charges and put notes into their system as to why the cash drawer was not exact?! I can do that through the Square app I use at my office. So I pay the fee and go back to moving my belongings. I saw another customer in the building (this particular facility is in an old Target building) and I mentioned to her that the pungent smell she was making faces over was mold from an AC leak that had flooded my unit. She then tells me that she knew they had a flood about a week and a half ago. Some other people she had seen at the facility had their units flooded. But she seemed to be surprised by the extremely strong putrid smell of mold. Yes this place smells gross now, you can't escape it and now my belongings are going to smell like mold as well. I come back on Monday (I have a 10x25 size unit) to finish this task, while still nursing my ankle and the place doesn't smell any different. I ask the woman up front, a third employee, why I might have gotten 2 texts from their system. The first text told me that I no longer was set up on Autopay and the second told me that my payment still needed to be made. My payment had come out of my account the day I found my unit flooded. She looked at my account and told me that she was going to credit back my payment since I was having to move because of the flooding issue. At least that is what I understood her to say. I look on my account online today and now it looks like I have 2 units with the same payment withdrawal date! I am not sure if they are going to do any remediation of the mold since the smell is coming from the carpeted area that was flooded (the wetness was visible). My mother was so overwhelmed by the smell that she had to leave the building. I am going into the office tomorrow to see if I can get this whole debacle resolved. Hopefully I actually talk to a manager. And thank goodness I have my own renter's insurance! I will update this review as this situation evolves. Beware of this facility. read more

Guy, the service agent was efficient, friendly and he went above and beyond to insure that I was moved in and he evened called to check and make sure that I was happy with my unit. Will definitely use them in the future and refer my friends read more

When I rented a storage unit at Public Storage on N. Germantown.Pkwy, in Cordova, TN, I had a nice man help me, and very Polite , and very helpful. It just so happens he was White was extra nice. Then I went to exit my unit, on Friday, lady, whom was Black, was extremely rude and Unprofessional. I decided that I would mention it to Management, how I was talked to and treated. She is suppose to check the unit, after I get everything out, to make sure its clean, and nothing was left behind. She wouldn't get up and check the unit, like she was supposed to. She called my house today, and woke me up. She said, this is Public Storage, you forgot to take your lock off your unit. I told her that my lock was here at home and that was a lie. Then she said she would check again. I asked if this was the same lady, and she immediately hung up. I was so mad, that she disturbed me, and hung up in my face. I drove over there, and the office was closed, but she was still in there. I felt they were trying to charge me money. I yelled and told her not to call me, and wake me up, over some mess. I have know choice , but to report her. If she had of done her job, she would have known. When a person vacate a unit, they will put a lock on it. She should have known that. Bad service. You don't call someone on the phone, and then lie, and hang up on them. read more

Excellent service from Savannah C! So helpful and knowledgeable with the services and I will certainly be back.

Excellent service at the Public Storage on N. Germantown Parkway. Keke was very helpful. She worked with me to get everything set up, even though we came in around closing time. Very pleasant and helpful. No issues. read more

Excellent service from Chana! She is absolutely fantastic and she made my experience very pleasant!

Customer service from Savannah and Melissa was excellent. Very pleased so far.