After 7 months of rental, we finally didn't need the space anymore and moved out on a Sunday...I didn't think anyone was in the office so I didn't check out and was planning to call today but later in the afternoon I got an email with a move-out recuept.. that is so convenient. I will definitely come back if the need arises again. read more

This place sucks! My unit got flooded. Luckily I had insurance. But had to get there really quick or else they would get rid of everything. I had a bill for three months which I fell behind on. $330 a month! rent went up $50 a month with no warNing. They auctioned off my belongings for $560 and now they expect me to pay the balance. I had over $10,000 worth of belongings. If they had given me enough time, I could have paid them. Dicks. Don't use public storage: read more

If I ever have to rent again I would never rent from Public Storage again. I rented a 10x10 unit, expecting it to be 10 feet by 10 feet. When we packed out stuff and got rid of stuff I made sure we only had enough for a 10 x 10 unit. It turns out the day we moved out of your place and put stuff in storage the unit was 9 x 8.5. I had to throw stuff away since we moved stuff to storage the day we were moving out. The price kept going up. I had to pay for insurance I could not use. They charged a ridiculous amount for a lock. And now I have a collection agency calling me saying I am past due and threatening to put a little over $200 on my credit report even though I have never missed a payment and proved it. Shady company. Run far from them. read more

Like many others.. I wish I could leave no stars. I have been renting out storage unit for over two years. Paying almost $200 a month for absolute trash! I went into my storage unit to empty it out of my families sentimental belongings. Just to find it all destroyed by neglect on the facilities part. Everything inside of my unit was covered in rat feces and urine. Everything from out pictures to furniture. Keep in mind our pictures were in locked totes... paint the picture of absolutely everything just covered and destroyed . When I went to complain to the front desk all they did was give me an insurance pamphlet.. then proceeds to expose their neglect by stating they've had issues with RATS. For over two years. So they decided to take our money for the course of two year and never thought to mention the rodent issue. To top it all off, they put rat traps and poison INSIDE of our unit. I understand outdoor control for rodents or pests. The issue was being aware of the condition inside each of your units due to your rodent problem and not alerting any tenants but steadily collecting a check. read more

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This storage facility is run by a corporate co that cares nothing for theft. Two women working there - months ago - ( we discover more and more missing as time goes by ) -- marked the lock on our units that were paid up to date, making the excuse that it was done accidentally. (They said they usually mark unpaid units) They got into our units and stole boxes of things I still need...like kitchen equipment . They certified letter sent to Mr. Andy Clark, detailed some of the many swing boxes. He never responded. The people in charge and the employees are thieves. Be Aware! One of the women was even promoted. Perhaps they are encouraged by corporate to steal and re sell? read more

Employee(s) rarely in office. Had to call 800 number to have HQ find them. Rodent infestation-lost nearly $2,000 in belongings; lighting inside building EXTREMELY poor if working at all; little to no trash dumpsters on site for as many units as they have. Would NEVER recommend this facility! read more

poor communication and customer service. have left several voicemails and still have not gotten a call back. terrible experience so far for a first time customer at this location. read more

Can't go in overnight so if you have a long trip and move here etc won't be able to get in till next day as they told me I could get into it at night. Also storage unit smells like mold And also while I was there was told to buy a ton of rat pellets because they're infested definitely don't take care of the units inside the buildings. read more

If there was the option to leave a half star review I would do so, the girls that work here are lovely however the corporate office is another deal. Filled out all the forms online to say we were vacating the unit and with all of the hurricane etc. absolutely no flexibility on the corporate side and still want to charge us for a month even though we were never there. read more

Customer service is on point. Liked that there's a gate with punch code access. Be sure to add all authorizes online so they can access. Also if you're having things shipped be sure to sign a form to allow fedex and ups access your unit because they don't hold packages for you in the office. read more

I had been to 2 previous locations before I visit yours and the statement that you save the best for last was very true here! Lexi was the name of your sale associate that assist me and she offered me one of your holiday exclusive deals that I simply couldn't not resist. The storage rooms were more safe and secure than any other place I went to. She was able to truly help me save a little money around these pricey holidays. Thank you so much Lexi && Public Storage! Her customer service was superb read more

If I could rate 0 I would! Worst place EVER to rent from, all our stuff was completely stolen so was 10 other people that had stuff ruined and missing. Ann and Joe in the office completely were worthless. Didn't help us a single bit, asked for boxes because our stuff was thrown everywhere of what the robbers didn't want and said they couldn't give us any boxes, that we would have to pay for it. All they said was sorry and to call the insurance. They also promised us that our storage was getting checked every day and they would put a sticker on the lock. We also think that Ann in the office had something to do with the break in because she told us a bunch of information about the people around us that also got broken into and the last time all of them were there, private information about how one of them was in rehab and how the other one had a Jeep with a bunch of t.vs on it which was true because we bumped into him when we moved in. I think that Ann should also be fired. Police came took fingerprints and were some what helpful. Finally at the end of getting everything out the great Ann and joe told us that we would have to clean all the mess and if we didn't we would be charged. read more