Betsy made the transaction very easy. A true professional. She really knew what she was doing. read more

VERY POOR communication and service. DO NOT rely on a word you are told, they will go to extremes to get money they are now owed because their employees are not on site to speak with and advise you have vacated a unit. They also are impossible to get in touch with on the phone. Their monthly prices are not consistent with agreed upon terms Their rating is a ZERO we as a business will never use them again read more

I needed a storage unit very quickly and my fiance has one in the Deerfield Beach location. He is extremely happy with the cost and location, so I made an appointment for a unit online. Betsy contacted me right away last night and I met with her today. She was very pleasant and informative with everything. Betsy walked me to the unit and showed me the inside. So I now have a storage unit, which is the perfect size, price, location and is very convenient for me to get to and in and out of. It was a pleasure doing business with Betsy. She made me and my fiancé very comfortable with me getting the unit so quickly and especially during the holidays. I will surely pass on my experience to friends and family. read more

I was so happy with this place. When I signed up, they helped me and were so kind. They even told me that rate increases would occur every few months of $5 or so. I loved the heads up. But today I just got an email stating a $40/month increase and I don't know what to do! Now I have to find a new place and no one is willing to help me. This is amazing that they do such large increases. Be careful! read more

Tanisha was very helpful with all my needs and concerns. I definitely would recommend anybody to come see her. Due to the fact that she's so helpful and polite about everything. read more

I Rented this storage for my daughter for the summer and this was her feedback to me at the end: "Don't get this storage again, no customer service whatsoever. it sucks" read more

What a bait and switch! Price online is shown, yet not available. When you call, "oh sorry, that one just went". However, they keep the ad up for same price to try and sell you one for over $100 more. We reached out again, this time stopping in there in person. Yes! Unit is available! We were shown the unit and told a $5 higher price than online.No idea why when we showed them the ad online. No real answer. Yet somehow it was suddenly available. However, when we saw the unit, it had a door on front and door on back with access to it. Nice, but that back door had a lock on it. So we were told we could only use the one door with our lock (we'd buy through them). Well.... whose lock is on the back side of the unit then? Who will also have access to our unit?? She couldn't give an answer and called her boss to let them know we wanted to understand better. Suddenly, that same unit was not available to us. Today, (one day later), I see the same unit for rent online at their low quoted price. What a crock. Save your time and money and go to another storage business. read more

I have liked it a lot, everything is clean, easy to get a box, trained and attentive staff. I can do everything on mobile. I loved. read more

Public Storage - Public Storage entrance - Self Storage Near Me - Deerfield Beach, Florida

Having just moved into the unit, the experience was seamless and very easy. Their mobile app and notifications system made the whole process simple and stress free. Plenty of dollies to assist with moving in. The facility is well maintained and clean. Customer service checked in with me the next day to insure all was well. Thank you Al. Need that extra storage place? Public Storage is the way to go! read more

Prices always goes up more than $10.00 in less than 1 year. This is crazy! I'm going to use this storage anymore. Horrible.. long term doesn't work at all. They Don't even send an email letting us know about the price being increased and why. read more

I've stored at several places in NY before I moved to FL. The usual standard is being lured in at a low rate and increasing as the year progresses. I get that but the PS at 3350 SW 10th Street Deerfield Beach, FL 33442 has some issues causing me to go elsewhere. Someone stole their carts. I was told they will have new carts by the end of the month, 3 weeks away. I asked for a discount and was told that the contract states the carts are a curtesy. The gateway - non operative for some time being left open to compensate. I've seen water in the building during heavy rains. I've delt with other Public Storage facilities and not have any of these associated problems. That being said I'm moving out to another PS with the hope and faith it will be a better experience. On the positive, the people are always nice and helpful. BTW, me renting is a curtesy as well. One this particular facility will no longer have. read more

The customer service is awesome! I came from out of town and needed to move my son, and I couldn't find my unit and the gentleman helped me with such patience and understanding! read more

Yep, I chose this location because I had problems with the manager at the sample road location who was very nasty to me. The price is not bad, however with this location I had problems with the lock which they include in the contract without a choice. There is not an option to choose if I have a lock or not. I was reading the reviews and there are so many complaints about this. I also read reviews from lawyers saying that they make a lot of money in commissions from the lock. I don't have time to be there before 6pm to get a refund either. I work 7 days a week from 7am to 7pm. The insurance is another subject with public storage. I have 10 Christmas boxes, I mean for $15 a month I can decorate my whole house with Christmas stuff. Ridiculous!! That should be an option too. The girl at this location was not nice with me when we spoke about it either. But I have to say that not as BAD as the manager at the sample rd location. She's really really rude with customers ​ read more

You move in and they keep bumping the rate every couple of months. After 1 year I was paying nearly double what I came in at. Terrible hours. When you move out they insist you pay the entire calendar month so if you move out on Jan 3, have fun paying the whole month of January. You would think for all that money (that is clearly not going to maintaining the property) that you could at least access a garbage can or skiff while you are there. You would be wrong. And if you happen to leave any scrap that requires someone to pick something up, sweep, etc you will be charged for it. read more

This is the worst company I have ever dealt with. My husband had a unit and passed away. I emptied the unit by Nov 3 but yet was going to be charged for the entire month because I was not out by Oct 31st. I tried to speak to a representative, in fact, I spoke for a minimum of 4 people and no one was even listening to my story. I was just looking for some compassion and was willing to pay for the 3 days..but they would not hear it. If they need my $233. that badly.... read more

The worst. They have raised the fee by $100 in the space of a year. I can't wait to get my stuff out of there and stop being ripped off. And the "out" gate that was broken when I started renting over a year ago is still broken. read more

I had a bad experience the first day I rented and the manager didn't show up to meet me. (i think she quit ). Then when I signed up they said it is a "rule" that I have to buy their insurance unless I bring my homeowners policy in to opt out. Then after 3 months my rent is magically raised.Ridiculous. It's not like I can go move my stuff! I shopped around by price. It is not fair to raise me after only 3 months. What a scam. read more

I've used this Public storage for a year. They have been wonderful thus far. They have great promotions with plenty of size options. Today , I called in to see about cancelling one of my units and I was taken care of by Brooke. She was able to walk me through the cancellation process and made my day a ton better lol. I couldn't wait to write this review. Thank you Brooke for your professionalism. read more

I need a storage unit and I needed it pretty quickly because I saw my house with very little notice and Margaret at the front desk was wonderful right down to business and I was in and out within minutes job well done read more

Lost $10k worth of marine electronics due to theft. Someone broke into my boat in this secure facility, cameras all around and stripped my boat right under management's nose. They took GPS, instrument panel, dive racks, ladder brackets, hatches, etc. thinking about all that was taken makes me believe this was an inside job. Management was so unhelpful that wouldn't give up the videos unless it was specifically requested by the police. Can't believe they have no liability for anything under contract. read more

Public Storage - Stolen marine Elecrtonics at Public Storage in Deerfield Beach - Self Storage Near Me - Deerfield Beach, Florida

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Lulu was very helpful and friendly we really appreciated her service outstanding help thanks !

Absolute worst experience I have ever had with storage facility. Customer service was terrible throughout the entire process. I would not recommend to anybody that doesn't like being scammed and lied to. read more

I checked few places before I went here, but when I talked on the phone with the personal there, I decided to stop by! They are nice, professional. It was higher than my expectations! They have a very clear contract and well explained. Very clean place! Best price in the area! I can not be more pleased than that!!!! Thank you so much!!!!! :)))) read more

Public Storage - Self Storage Near Me - Deerfield Beach, Florida

I am visiting my brother in Deerfield Beach and notice his brand new bar stool has chew holes in the cloth seat. Turns out the rats got to them while in storage for 6 months. Because he was on the first floor they recommended he get insurance which covers up to $10,000. What he didn't read in the fine print was that for rodent damage they only pay $250 max .There were plenty of rat droppings left in many of the boxes as evidence. So that's the scoop. You have been forewarned . read more

Poorly maintained and rent goes up every year for no reason--that's the short version. I've been a customer here for six years and when something breaks, it takes a very long time before it is fixed, whether it is a gate, a garage door, or an elevator. In fact, the out gate has been broken literally the entire six years I have been there...they're like, screw it, we'll use the in gate for both in and out. If you're new to self-storage, a few things you should know: 1) "air-conditioned" means to the extent they can't be held liable for your stuff getting damaged by heat, not that you will be cool moving in or out or getting something you need from your unit; it's usually 75 or 76 in there according to their own thermometers 2) "first month free" means they bill you at the end of the month, not the beginning; you're not actually getting anything free 3) the 8x10 unit I moved into at $175 per month now costs $230 per month, not because they provide any more or better service or even because their costs have increased, but because they know they can cash in on your reluctance to move all your stuff. 4) places that allow 24-hour access don't charge any more than places places that restrict your access...I can't get to my stiff between 9pm and 6am. I'm giving two stars because I do have a place to store an apartment's worth of stuff and with two exceptions in the years I have had it there, I have been able to access the unit during the operating hours. However, a complete lack of any of any ethics. Their business practices are exploitative. read more

Mandy was very helpful & accommodating despite the fact I arrived 10 minutes before closing. She walked me to multiple units & helped me choose best size & location. I met Megan the following day & was equally impressed with their professionalism & readiness to help. read more

I have been using this storage facility for many years and have never had a problem. When the rope that raises the door broke, they fixed it right away. They also replaced my sliding lock holder when it was rusty. The people in the office are very nice and do a great job. They are pleasant and helpful. read more

HORRIBLE!!! They are shady, shady business and not ethical at all! Plus the security is bad and the roof was falling in on my unit! Find another place! read more

I had a great experience getting a storage unit. Mirlene, was helpful, courteous and friendly ....all around great customer service. It's just my first month, and so far so good. Thank you for your help Mirlene!! read more

Hi. Went there to check out our prospective storage unit. We were received by Jimmie. He showed us the unit and we knew right away that it would be too small for our needs. Went back to the office and Jimmie went to work for us! He checked with other Public Storage locations and ultimately found us a bigger unit(met our needs) at about the same rate we were quoted for the original and smaller unit. Ultimately, we went down there and signed a contract. A big thanks to Jimmie! Professional, courteous, and a overall easy way about him. Made our experience with this company extremely pleasant. read more

Very easy process, got exactly what I needed for a reasonable price. Tiffany was very helpful sales person. Good experience .

Great job nice atmosphere when I came to pay my unit Chadian and Jimmie are great persons and know there responsibilities

Great Service excellent facility, well maintained and "service with a smile approach" Very knowledgeable and well informed. Thank you for the warmth!!! read more

Great customer service, Mirlene was very helpful. Facility clean and nice. Very Secure.

2 storage units for over a year and no issues. The people were friendly, the place was clean (not even a roach in a year), no leaks, good drainage in bad weather, Good lighting at night, gates always locked and opened with code. I always felt safe there, even at night. I did not witness any vandalism or theft personally. The only drawback was that after a year of regular price increases, it got a little pricey, but if the need would arise, I would definitely rent there again. read more