Very easy to navigate the website and secure the rental. The rental was spotless as well as the…read moreentire building. Handy moving cart was available in the building. Convenient location. Highly recommended.

Ashely was very professional when dealing with her. She always had a great attitude and helped out…read morewith any question I had. Her customer service is top tier.

I have been with this facility for at least 2 years and have been very happy with the staff. Thank…read moreyou so much Ashley for a great customer experience. I value your knowledge of the business and returning my call.

Everyone has been incredibly nice. I had rented a unit that I discovered after comparing it to the…read moreamount of items to store turned out to be too small. They were very understanding and were able to help me get into a larger unit with no trouble for me at all. They went out of their way to help me out and I'm very appreciative.

Recommended. If you need a storage space, here is the one for you, a clean facility, and…read moreprofessional staff.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 1845 Brookfield Ct is no exception. Our Frederick storage facility offers a large selection of unit sizes with convenient options like climate control and vehicle storage. Located near Liberty Rd and Monocacy Blvd, we're trusted by neighbors in Market Square, Amelano Manor, Mount Pleasant, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Bob, the Manager was very helpful and friendly. He was able to book a space for me on the spot. The…read morecost of the space was good too. I recommend this business!

While they have been flexible with payment options and dates- it comes at a cost. A high one…read more Eating a hole in my pocket to be frank. I've been a loyal customer for almost two years now and they rose the price on me about 6months in. Not to mention, I've recently paid a month in advance but since the digital pay system was updated (to a better system) it seemed to have gotten lost in the transactions. I paid till the 28th of January 2023 and they're now notifying me that I did not pay through January. (Screen shots should be taken every payment) Might be the last month I may use their services. However, they have been flexible with me in the past and the storage unit is clean and accessible and temperature controlled. If you want to pay a pretty penny for quality- this is the place to do it! Thank you Self Storage Plus for the memories I hope you all have a merry holiday.

Unreliable for a Uhaul pick up. Had a reservation to pick up at another location. Reservation was…read morechanged to pick up here. The code for the combination lock I was given contained letters, the actual lock on the truck had numbers. Waited an hour outside in the cold while customer service tried to get ahold of someone to no avail. They ended up sending me to a different location to get a truck. So I had to take another Uber to this new location.

After dealing with the clowns at the Orange place and the Green place and the PS place I was…read moregreeted with a breath of fresh air by the fine young lady Liz. She was professional and very helpful She was on top of her game and made it an absolute pleasure to do business here. They offer the same thing the "other" places do at a much more reasonable rate. And with a much and I mean way much more professional way! People avoid the big chains in every and I mean every purchase you make! Support TRUE local business! I cannot express enough how impressed I am by this locally owned business that obviously cares about it customers THANKS SO VERY MUCH!

Robert helped me get a space. No hassle. He was knowledgeable and very nice. Thank you, Robert.read more

This is one of the most wonderful places to use a storage facility. Shame ar is amazing at the…read morefront desk, nice, knowledgeable and Kristen not only spent the day when my silly self lost them on the property but called me when she found them. Clean, secure and amazingly professional.

CubeSmart of Frederick has locked my storage unit ('overlocked') and cut off gate access when my…read morepayment is 5 days late, due to the loss of a visa card and its replacement. I checked my lease, and it clearly states they cannot add a late fee until 15 days past due - my due date is the 12th. I called the local office, and no one answered. I then called their national office, and the representative told me they do not include it in the leases, but that when their stores assess a late fee, they can override and deny access. However, no late fee can be assessed at this point per my lease. It states that a storage fee can be assessed only after the fee is 15 days past due. I called the local store again, and they said they have a different regional policy, but have not provided it. I am specifically in Frederick to sell items from this storage, and my time to handle this is limited. CubeSmart also raised the rent by 30% within two or three months of my move-in and discarded a storage bag on a cart while I was retrieving my other cart. The office was closed, so I was unable to speak to them, but they sent me a message saying they threw away my 'trash." They are unbelievably rude and aggressive. Another item: I was moving multiple items to meet an Uber and took the cart to the pickup point just outside the gate when a rude woman approached and demanded, "Why is this cart outside the gate?" I said, obviously, I was moving things to Uber - there was no information on the gate that said you could not load a car outside the gate. There is also nowhere to dispose of trash at this facility. Worst service ever, rude people, who deliberately try to be rude when they could just be normal.

From the owner: CubeSmart Self Storage of Frederick, MD offers affordable self storage with premium amenities. Our…read more39 Thomas Johnson Dr location has storage units with premium amenities. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

Last night at 7:45 pm I called Brian F. for help moving some items out of a storage unit…read more I had previously arranged this with ReSupply -Habitat for Humanity's service for items they cannot use in their ReStores. They confirmed the night before, that morning, at 2 pm, at 3 pm, at 3:30 pm and at 3:48 pm they said they weren't coming. This was already after canceling the first day and moving the pick-up out 3 days. Needless to say I was in a sweat. The unit had to be empty the day ReSupply bagged on me. I got a 1 day extension from the storage facility to avoid paying for another full month. So - back to Brian at Suburban Solutions. He answered his personal phone at 7:45pm and was personable and promised they would help. Today (31 Aug 2023) at 1:30 pm, he and 3 fellows showed up as promised at the storage facility and took away some heavy furniture and drove it off to be donated. Above and beyond what I wished for... I am very happy. A+ Brian!

AVOID! DRIVER FELL ASLEEP AT THE WHEEL, $48K OF PROPERTY DAMAGED, REPEATEDLY LIED TO BY OWNER…read more This was our 3rd move with Suburban Solutions. I now wish that number was 0. Here's why: - They got into a major accident destroying much of our stuff - They lied about it straight to our faces in an attempt to cover it up - They told us they would cover the repair costs but then backed out for most costs Suburban Solutions is the worst and most dishonest company I've ever done business with. See excruciating details and cringe-worthy photos below, then decide whether this is the company you want to entrust with the contents of your home. First, the Suburban Solutions driver got into a major accident causing major damage. Brian, the OWNER of Suburban Solutions, called to say the damage was limited to front corner of the truck, and that he would take care of repairing the broken furniture. He said the driver was run off the road by another vehicle. Then he provided misinformation about the date and location making it harder to track down the police report (which told the truth of what actually happened - yeah, keep reading!). When our property arrived, the damage was much more severe. Several furniture pieces were broken beyond repair and almost all were battered. Most of our smaller items had been repacked into new boxes - along with dirt and weeds from the side of the road. Once he realized the extent of the damage, Brian reneged, saying he would only cover repairs for some (cheaper) items. He found vendors he said were rated 4.9, but they were 4.1. One vendor we called said they FIRED HIM as a client because they refused to do business the way he was trying to get them to. He told us the items would be fully repaired, but behind our back he told those vendors to only fix things minimally and ignore any dents, scratches, etc. We were without a sofa for weeks while he said repairs were in progress. We later learned he had refused to authorize the repairs so instead the sofa just sat there untouched. Our items were in pristine condition at the time of the move and Brian personally commented on how beautifully maintained everything was during the walkthrough. Thankfully, our renter's insurance applied, but when our claims adjustor spoke to him, he lied yet again, telling them that the pieces were in bad shape initially, hoping to deflect responsibility. Hold on, it gets better! A week after the move, the driver texted us to inform us that Brian had actually been LYING the whole time and had required him to play along! The driver had fallen asleep at the wheel while going 70mph. The truck overturned and the top of the truck broke off completely. Our stuff was smashed and dumped all over the side of the road. We were finally able to obtain the police report which confirmed the driver's version of the facts. This happened in the middle of the afternoon on day 2 of the journey after the driver picked up his cousin using the moving truck on day 1. Why was his cousin with him at all? And what were they doing the night before that caused him to doze off at 4pm? Regardless, according to the driver, he had called Brian an hour before the accident to tell him he was falling asleep, but Brian told him to keep going anyway. Brian has since fired the driver and reported to FMCSA that the driver has a "medical condition" that should prohibit him driving in the future. This was never disclosed to us, and if Brian knew about it, then why was he on the road in the first place? Or was this just another tactic for him to deflect blame away from himself? Look, accidents happen 1 in 10,000 times and we drew the short straw. It sucks. It's a low risk for you. But the outrageous lies that followed (and perhaps even led to the accident) were intentional, unprofessional, and fraudulent. Suburban Solutions lied then doubled down to save face after throwing our stuff - and our lives - into complete chaos for the next 6 weeks. They treated their previously loyal customers like total chumps. Hopefully this review and our formal complaint to BBB proves how badly their attempted cover-up backfired. In case Brian tries to reply to this and explain things off with more lies or sugarcoating, I've included photos of the state of our items, written exchanges with him (contact info redacted, of course), text exchanges with the driver (same), and the police report itself. Take a look for yourself. Then ask yourself: Are you willing to risk that this same thing happens to you? Are you willing to do business with a company whose owner will lie directly to your face after wrecking your life? You and your belongings deserve better. And Suburban Solutions deserves to be out of business.

We had a positive experience with PODS -- used it for storing most of our household items for about…read more9 months during home renovations (not for moving). The container drop off and pick up were easy to schedule and reschedule (we rescheduled the delivery several times, once with less than 24 hours notice), the phone customer service people were helpful, the pod was very clean, and our stuff came back exactly as we'd packed it. Considering the terrible, rushed job we did packing up glassware, etc, we were surprised nothing was broken. No water damage or smell of anything having been wet during the storage period (we worried that the hurricane might have soaked our pod). Clearly, we had relatively low expectations. Negatives: (1) We had problems several times with re-scheduling deliveries through the web site, and had to resort to calling customer service (who were able to help us quickly and smoothly). (2) The pod delivery was about 2 hours outside the scheduling window. And (3) it was pricey -- the cost of storage added up, especially when we needed our pod for months longer than expected. However, based on my limited research, the price was about the same as (or maybe better than) storing items with similar companies -- and overall, it was worth the convenience of having our stuff picked up and dropped off. We would do business with PODS again, especially for short term storage.

my husband is a disabled veteran after 20 years in the military. what pods did for him, was drop…read moreit off facing away from our hise yesterday, refusing to stop when my husband pointed it out. "not my problem, call for a ticket". he has to pay loaders more to carry it out into the street. nothing but lies and broken deals for us. by dishonest pods.