The service and personal attention and communication makes renting storage here a very pleasant experience. Jane is very patient and explained everything clearly. The facility & location is comfortable, clean and secure. read more

Pleasant staff and very accommodating. The whole move in process went extremely well. I had selected a bigger unit but was able to get a smaller unit that fit my needs. I'd definitely recommend and rent from this location in the future. NOTE: This is a single floor facility meaning you don't have to mess with elevators during your moves which is a big plus read more

I started renting my unit a month ago and I'm so happy with the magnificent costumer service that Jane and Adri provided me. I rented a small unit on the beginning and When I need it a bigger one, Jane explained me the transfer. Jane was very efficient and knowledgeable about all the process. I really recommend Public Storage in Garden City. It's not too crowded and it's very well Maintained CLEAN. read more

The Manager Ryan was very helpful and went above and beyond with great customer service. Since we were doing business from another state and had shipments arriving when we were not accessible, he accepted our shipments and was very professional, prompt and called us if there was any issues. I value customer service and appreciate your effort to make this transaction as smooth as possible for us from beginning to end. Thanks Claudia N. read more

Great experience. I shopped around and found this location. Reasonable priced and the location is clean/temperature regulated. Jane and Taylor are such nice people. They are very accommodating. Never had an issue getting to my storage items. Definitely recommend using this location....A++++++++ read more

Easy company to deal with. Phone app makes access simple!

I just cleaned out my storage unit here. My items were in good condition, but I found that the staff, especially Jane, were not particularly nice. I'm glad that I had the opportunity to take my business elsewhere. read more

Swung by to pick up some moving supplies. Staff was super friendly and helpful. Ryan helped me pick out some items for my move, helped carry my things out to the car and handed me a yelp feedback card. Normally I ignore those sorts of requests but he was really friendly. Thanks! read more

Very helpful, friendly and a clean facility. Would definitely recommend. Jane & Fran were very helpful.

As LONG AS JANE is there, the lights work in the back & all runs smoothly !! I've been using this storage facility for 11 1/2 years ! Christine S read more

Joi was very helpful and she has a really good sense of humor also very polite I like her I would have forgotten to pay my bill if she didn't remind me read more

We just rented a storage unit at this location and could not be happier with cleanliness and brightness of the facility. Jane was wonderful and a true asset to the company. She was so informative, pleasant and welcoming. Her customer service skills are impeccable. read more

Jane, the Property Manager and Administrator couldn't be any nicer...She is simply great! Very polite, professional and knowledgeable.....Everytime we visit the property she greets us with a smile and a friendly hello! Jane is, in may customer's opinion the very best-of-the-best when it comes to quality and exceptional customer service..... Could actually write paragraphs and paragraphs about how much we appreciate Jane and the positive impression she gives us consistently and regularly....Thank you very much Jane for being such a great person and a an excellent storage advisor.....5 Stars....Jane is simply GRRRRRRRRREAT!!!! read more

I have been a tenant for over 10 years. I've dealt with lots of issues like horrible snow removal in the winter to poor customer service with rental issues. This week was the incident that put me over the edge. Tried to pay my rent three times this week. It seems every time I show up at the office it's locked. Finally on the 6th (last day to make payment without a late fee) I was at the office at 3:22 PM and it was locked. Sign on the door said "be back at 5:30". Called the office and got voicemail. Left a message to call me. Called Public Storage Corporate Customer Service (and after 10 minutes of computer generated prompts telling me to call the property manager) and finally got to talk to a human being from Corporate customer service. She apologized and said that the late fee would not be an issue (late fee is added on the 7th of the month) She also said that for my trouble she was going to repeal, for six months, the rent increase that had just been instituted on my storage unit "to make up for my inconvenience". Today I went to pay the rent. i called in advance to be sure the worker wouldn't be on a break. Got voicemail. Still went to the location figuring the worker would be off break by the time I got there. Upon arrival, no one in the office, office locked. Tried to go thru the gate to access my unit, access code denied. Pushed the intercom button to speak to the attendant, negative results. Finally got into the office when the attendant miraculously reappeared and when I went to pay my rent it included the late charge. I had to call corporate customer service again and git a snotty representative who refused to put me thru to a supervisor until I asked her to spell her name and give me her employee ID number. I was connected to the property manager who was in his car on speakerphone. Let's just say that he defended the fact that my access code was locked out even though it was their fault that I was unable to pay the rent, and that they said "not to worry" about the fact that the rent wasn't going to be paid till the next day. After a 35 minute phone call I was able to pay my bill ( finally convinced him to remove the late fee that the corporate customer service person told me was removed on Thursday, but their computer showed no record of that) In short. This property, which used to be run very well, is now run down. They don't staff the location properly to service the customers. The employees they do have don't have a clue how the location operates. The phone isn't answered, the office is always empty and locked, and if you have a problem you're on your own looking for help from someone in Corporate in California or Oklahoma. read more

Fran gave me a personal tour of the storage area, including showing me several empty storage spaces so I could see various sizes. She assisted me in choosing between the sizes. She recommended materials to protect our belongings. The contract process was quick. Payments can be made on a scheduled monthly credit card basis. read more

New renters here! The process was really simple and Jane (the manager) was super helpful even before we signed up - she gave us a tour of the location and showed us many size options and answered all of our questions regarding the size constraints. We then checked the website daily and reserved the unit when the price was right. When we went back to officially sign up and reserve, despite the computer/printer not working, Jane and Jasmine took the time to thoroughly explain the agreement and bullet points so that there weren't any surprises. Definitely recommend this place - great location, very clean and friendly staff! read more

I visited other storage companies that I chose not to use, beforeI was referred to this location by a family member. This is my first time needing to store my belongings. I met with Jane at the Garden City location her customer service was good she help me with insight to make some good storage decisions, "Thank you Jane!" I would recommend this location to others. read more

Jane was very informative and helpful. She gave us a tour of the facility and was very accomodating and professional. Clintoine was cheerful and has a great personality. Fran was also very helpful. read more