Siobhan was excellent , My girlfriend and I received information over the phone which wasn't 100%…read moreaccurate but thanks to this wonderful employee she was able to rearrange the invoice to fit the needs we were originally promised . She was patient , super friendly and didn't have a problem explain step by step how to to manage our storage in the future. I highly recommend this location and highly recommend you speak to this employee Siobhan if you have any issues in the future.

I want to give it a zero star there's no worker on the premises I take my business elsewhere never…read moreagain will I waste my precious time or money just staring at the empty desk

I recently ended my contract which I had from 2006. This Storage facility is unlike any other I've…read moreseen. It is extremely clean, well-lit and the storage rooms are very easy to access. There is ample parking, you feel safe and you are in a secure setting. The staff are friendly and professional. I ended my contract because I no longer needed storage. Sixteen years is a long time and never did I feel during those years the need to go elsewhere. Should I have storage needs in the future, I would definitely return.

Excellent customer service via the phone and in person. Exceptional pricing with a guarantee not to…read moreincrease for 2 years.

This place is full of hidden fees. I booked a storage unit online at $155 a month, when I got there…read moreI paid almost that much before I even got a unit assigned. They charge $10 for storage insurance , $20 for a lock, $25 for administrative fees and a bunch of other tag ons that I don't even remember like keys and key fobs. The worst of it all, the guy taking your information is slow as molasses. So the entire process takes about 30+ minutes of time while your truck rental sits and waits. They won't give you the key until they're done so your friends can't even be helping while you're inside. And after I wait for the slowest typer on the island to finish he says oops it didn't save. I hope I can find my next place quickly so I can cut my time with them incredibly short.

Tjader at the East Rockaway location was so helpful to me. I called to make a payment and was told…read morethe rules had changed and I was no longer able to pay over the phone or online. I don't live in NY and am unable to make payments in person. I was wondering how I'd be able to pay. I called before the office was even open and she answered the call, kept me calm when I was concerned over how I'd pay and then she accommodated me and let me make the payment on the phone. I truly appreciate her assistance. I was panicking and she made everything easier. She truly deserves 5 stars.

Excellent service and communication. We had an unexpected issue (through no fault of Access Self…read moreStorage) that affected some items we had in storage, and what could have been an incredibly stressful situation was handled with so much care, professionalism & urgency. The staff was incredibly responsive throughout the entire process. They kept us updated, took photos of the affected items, helped us understand what was happening, and worked with us to figure out the best next steps. Things happen outside of anyone's control, but what really matters is how a company responds when something goes wrong. Access Self Storage staff absolutely showed up for us. I'm incredibly grateful for their help and would genuinely recommend them to anyone looking for a unit in the area. Thank you to the entire Access Self Storage team for going above and beyond!

Excellent service, the staff is very friendly and the space is very clean, its easy for parking and…read morethey help you with everything you need!!

So I go to help my kid move her stuff into a small 5+ 10 unit, I walk in and there's no AC no…read moreventilation no light in the unit. A huge cockroach crawls past me as I'm walking towards her unit so we turned around and she took her stuff out and we will not be leaving anything there.

The customer service is excellent. The facility is clean and carts are accessible to haul your…read morebelongings back and forth. Very happy with this rental.

Excellent service always helpful. Reasonable price…read more Always assisting you when you need help Service is excellent, always formally communicating with customer needs repairs if necessary

Very happy with everything there! Good service. Good customer service. I'd recommend it.read more

Paul helped me today and he was awesome he helped us access a storage unit and the customer service…read morewas amazing they didn't try to over charge us, they communicated very well the quality of the storage unit was awesome and the value is awesome for the price I paid I will definitely come here again

The staff was very friendly and helpful on the phone and in person, in addition to patient. The…read morewoman who helped me view my unit and showed me how to install my lock knew I was a bit frazzled with my move and she was wonderful. Great high-tech facility, very secure. Very close to the LIRR (I don't have a car). I'd recommend any day to anyone :)

Te atraen con una promoción donde pagas la el 50% de la renta el primer mes. Y luego te hacen…read morecargos sin previo aviso. Inicie pagando solo 46 dólares y al dique te mes sin previo aviso me cobraron 20 dólares más. Al sexto mes ya me incrementaron otros 12 dólares. En el Septimo mes nuevamente me incrementaron a 71 dólares. Y este ultimo mes me cobraron 103 dólares. Cada mes me hacían cobros según ellos para mejorar las instalaciones y otras cosas. Me parecen unos descarados y abusadores con los precios. No hay nadie q nos proteja de estas compañías. Dónde quejarse o poner demanda por el abuso ?

I am using their College Point location, and the gentleman, Hudson, greeted me and gave me the…read moretour. He was equally as impressive as Eric from the Maspeth location. required a refund from SecureSpace Self Storage Maspeth Queens due to a payment error on my part. Despite contacting the main office twice and being promised a callback, I am still waiting to receive one, so I contacted the Maspeth location directly. A manager named Eric was extremely thorough, polite, and accommodating. He appeared knowledgeable and promptly processed my refund, which was approved and in transit within two hours of my initial contact with him. Thank you, Eric and Hudson Ebony D Guyton 06/04/2024.