This place is full of hidden fees. I booked a storage unit online at $155 a month, when I got there…read moreI paid almost that much before I even got a unit assigned. They charge $10 for storage insurance , $20 for a lock, $25 for administrative fees and a bunch of other tag ons that I don't even remember like keys and key fobs. The worst of it all, the guy taking your information is slow as molasses. So the entire process takes about 30+ minutes of time while your truck rental sits and waits. They won't give you the key until they're done so your friends can't even be helping while you're inside. And after I wait for the slowest typer on the island to finish he says oops it didn't save. I hope I can find my next place quickly so I can cut my time with them incredibly short.

Tjader at the East Rockaway location was so helpful to me. I called to make a payment and was told…read morethe rules had changed and I was no longer able to pay over the phone or online. I don't live in NY and am unable to make payments in person. I was wondering how I'd be able to pay. I called before the office was even open and she answered the call, kept me calm when I was concerned over how I'd pay and then she accommodated me and let me make the payment on the phone. I truly appreciate her assistance. I was panicking and she made everything easier. She truly deserves 5 stars.

I used this storage unit between moving from an apartment to a house. It was about 3 months. When I…read morewent to move out of the unit a good majority of the stuff I stored had mold on it. I tried to use the insurance I purchased and that did not cover anything. I spoke with a assistant manager since the manager was away. I was told to send pictures and an email recapping it and that someone would get back to me. That was months ago and I never heard anything. Had to throw some stuff out and had to get some professionally cleaned. So much for a climate controlled storage unit. I would not recommend this storage unit.

Well, I had no issues in the beginning but I'm really not happy with a recent experience. I…read moreupgraded to a larger unit and a few weeks later I went to grab some work gear from my unit right before work and I was locked out by cube smart... They added their own lock to my unit and I couldn't get any of my work stuff out. I went to the office and they were on break so I had to wait 45 mins for them to return . They said that I was locked out because I was 17 days late on my payment so I explained that I'm enrolled in auto pay and it must be a mistake so they looked it up and said that my credit card was declined and then they tried charging me 2 late fees to take their lock off but they obviously made a mistake when upgrading my unit so I complained and they ended up not charging me any late fees and removed the lock. My card is fine and I've never been declined before upgrading my unit. Besides that, I never Received a bill, letter, email, phone call, Ect. Letting me know that I owed a payment and I only found out because I was locked out. It was kind of embarrassing and definitely frustrating to show up and just be locked out without warning. I spoke to my In Laws because they have a unit there also and they said that they had the same exact problem after upgrading to a different unit. I understand that mistakes happen and I'm fine with that but I don't think that it was fair that they treated me like it was my fault and just carelessly locked me out of my unit and tried to charge late fees to get the lock off without even attempting to contact me or sending a bill first. How am I supposed to know that the bill wasn't automatically paid like it was supposed to?

Popped in to Freeport Self Storage today to drop off a few things into my unit and ran into the…read moremain man in charge, David. He's the founder and owner and is there day and day out always making sure customers have a great experience. He really is one of the nicest business owners I've ever met. His team there is always equally fabulous and it's clear he's fostered a great work environment. If you're looking for a storage unit, for both long or short term, they've got my stamp of approval and my 5 stars. Note: I decided to try something new and added a video review to my post.

I rented a unit at Freeport Self storage about 8 years ago, and everything was smooth and easy…read more I'm needing to rent a unit again, and they were my first choice. It's even better now; there's an additional building, truck rental, and many upgraded features that will make renting even easier this time around. Brenda was friendly and helpful and took time to go over everything, and let me know that I can call with any questions. Definitely recommended.

I rented a 7.5 x 5 unit. My monthly payment started out at 75 a month. In 3 months it went up to…read more97, then 4 months after that it went up to 129. 7 months after that it went up to 147 then 6 months it went up to 172. Next month it is supposed to go up to 183 so I emptied the unit. I had a unit in the basement and I have to make sure nothing is damaged from the water leak outside the facility.

Lack of customer service and ignores your complaint refusing to resolve issues. They expect you to…read morebelieve hearsay and cannot back with documentation. I will be encouraging my friend to take next steps on what I've witnessed.

I've used 3 different Public Storage units over the past 17 years. Always had a great experience…read more Location is clean and kept clean, staff is friendly and accommodating. The location is very secure requiring a code to access the building and the elevators. The code will only allow you to get to your floor which makes me feel even more secure. If I have a need in the future to use them again, I would definitely come to PS for my storage needs.

There is never anybody working there and they have the biggest Vernon problem ever! they destroyed…read morehalf of my storage locker and they claim they're not responsible and if you get insurance, the only cover $250 worth of damage.

Will definitely book in the future! Definitely great job and affordable. Thank you for the help!read more

Yesterday I use this company to move from Long Island over to New Jersey They arrived on time, the…read morecrew was very efficient very professional as they carry my stuff out of the house first wrapping ,it packing it up the ramp into the truck.it was like a ballet at times, I'm very pleased with their work I would recommend anyone give them a try.

Tyesha was very nice, building extremely clean. Made the process easy…read more Would recommend this facility

I love this I came to find info and I just rented I love the 2 lady who work there thank youread more

Excellent service, and follow up. Mike was cheerful and great to work with, and handled…read moretransporting the boxes for shredding with ease and a smile.

I work at a dental office and we did a purge of charts dating back to the 90's. We had about 14…read moreboxes of charts that needed to be shredded. I called national archives and spoke to Brad who gave me an estimate over the phone. I was shocked at how reasonable their prices were. I scheduled a pick up a few days later and they came and took our 14 boxes from the basement without a problem and were so kind and courteous. 3 days later I got the certificate that all our documents had been shredded. My boss and I are so happy with how swiftly this process was and how affordable it was. We will definitely be using them in the future! Thank you!

I just rented out a space at this location. I recommend it to everyone. The staff is very friendly…read more The manager is very kind. Everyone there is willing to give you a helping hand. They are very professional sweet kind caring what a great location as well I would give more stars if I could if I ever need more storage. This is the place to go. The prices are great as well. trust me, you can't find better prices I've looked around. Thank you again, Uhaul.

Reserved online on 11/5 for same day but still was there onsite for 45 minutes with no line. No one…read morewas at counter. Minimal support onsite despite no line. They ask for multiple contacts for rental which makes no sense. Online experience is some of worst I have dealt with. AB