I submitted the claim for the 60 cents per pound like a week ago or so, then left the last review…read more I just got a call from Eugene, the owner of the business. It was pretty pleasant overall. He apologized for all the inconvenience and gave some of the reasoning as to why the delay had happened, all of which was fair. He addressed more of my concerns in my original review. From what I understood, the carriers are third-party, so they can't really control delays. He understood my frustration about the refund being only about $24 and asked how much would I think is fair. I said $200. He said that's completely fair and ended up zelling me the money right after the phone call. Obviously the move itself was a bit frustrating, but this I think more than made up for it and it was super validating feeling like he understood where I was coming from. Overall, I'm pretty happy with the conversation and the resolution.

I recently booked them for a quick move. Dago and Bladimir were amazing and adapted quick to some…read morefurniture space issues. They were extremely kind and asked where I'd like everything to go. Even going as far as to set up my bed.

I have used Express Moving & Storage on about 5 separate "moves" over the past few years and they…read morehave NOT disappointed me at any point along the way! They are a well-run moving and storage company that has a "polished crew of movers" and an office staff that keeps on top of all the details of each and every move! They are Very Good at keeping the lines of communication open so there are never any mix-ups! I would like to give them the highest recommendation possible! Greg G.

I had a POD mi ed cross county and only had a 4-hour window to unload it. Exoress Movers showed up…read moreon time and never stopped or slowed down their efforts. Great people, great experience .

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

I had put a post on reddit asking for suggestions for movers in the area and Bookstore Movers was…read morerecommended by almost every person who responded. Patrick and his crew, Renaldo, Nitua, Gerand and Kevin, exceeded the already high expectations I had based upon the reviews. I will happily recommend Bookstore to family and friends and will never use another moving company. Their strength, kindness, commitment and pride in their job and the company, organization, efficiency as a crew (this was amazing to watch- they just flowed as a team of 5 and Patrick was an excellent leader!), was consitent and apparent throughout the entire time they spent with us. I really can't say enough good things about the experience and hope to work with them again when we hopefully buy a place and move in the next couple of years. The price was also incredibly fair, worth every penny for their first-rate and professional work and incredibly pleasant dispositions, just a really great group of guys!

Amazing team ! Really fast and efficient! They arrived on time and we're really impressed with…read moreeverything ! I highly recommend this moving service. It was my first time hiring movers and I will def go back. The guys were extremely professional, friendly, and efficient. They wrapped and protected all my wood furniture .No belongings were damaged or missing in the process. We moved from a 2nd floor apartment to a 4th floor apartment. Very happy with the final result and for all their help. Will definitely be using this service and requesting this specific team in the future!

I had a really good experience with this crew! They have exceeded all my expectations! Moving can…read morebe very stressful but these guys made it so easy! First of all, they showed up on time. They were very careful with all our stuff! They just know what they are doing! I can be a little bit of a control freak (my husband's words not mine ) but seeing how caring and efficient they were I WAS SO RELAXED and just trusted them to do their job! And I am so glad I did! We just moved into our dream home but if we were ever going to move again I will hire them in a heartbeat! Thank you, Wizard Movers, for making our move easier and being so professional!

I have moved with Gentle Giant twice in 2025. My moving crew this past time was Dex and Jimmy. They…read morehelped me move a dish cabinet, two night stands, and my Sleep Number bed across the street. When we got to the new location, I had planned to move my 50 gallon fish tank with a friend later in the day but they offered to help with that too! The temperature the day of the move was 100+, but they were persistent, fast, courteous, and very professional. I specifically contacted this company for help with the more delicate items I had to move and they absolutely delivered. In addition to the movers being top notch, the communication with the business representatives before, during, and after the move were stellar. Given the level of service, you get with this company I would say that the price is fair. These are not discount movers, but you certainly get what you pay for in terms of quality.

I have moved with the company three times. Upon contacting them for my most recent move I elected…read moreto go with a different company. The professionalism that I expected was not there, it was clear that my business was not important to them.

This is our 3rd time using BoxStar and they were amazing as always. I had a last minute request to…read moreclean out an entire office and they were flexible enough to get us added onto their schedule. Their team showed up the next day and got the job done with ease. Every experience with both the onsite team and the office staff has been great. Thank you especially to Anna and Rose who worked really hard to keep me updated with such a time sensitive job. For anyone trying to decide between places, know that this team really does go above and beyond every time.

They were awesome! Very fast. Showed up earlier than we expected but in great spirits. Funny (humor…read moremakes everything better). Made sure to take care with items as they moved. And they were willing to adjust when I noted a discrepancy. Very happy with the work and will definitely call Boxstar again for the next move!!

Great company!!! Friendly and professional staff. Careful movers who take care of your possessions…read moreand expertly pack them. Moving sucks, they make it bearable

I rarely leave negative reviews, but my experience with DC Pro Movers was extremely disappointing…read more I even attempted to address my concerns privately before posting publicly, but I never received a response. One of the movers appeared to be intoxicated during my move. He was an older, shorter Hispanic gentleman, and every time he came near me I could smell alcohol. This made me very uncomfortable and raised serious concerns about professionalism, safety, and whether this contributed to the delays during the move. I was also charged a fuel fee for a move that was only 0.3 miles away, which felt completely unreasonable. On top of that, my final bill nearly doubled from the original estimate. I was charged approximately $350 for packing supplies even though I had already purchased and provided my own tape and wrapping materials and placed them in each room for the movers to use. I even have photos documenting this. When I questioned the charges, I was first told there was a misunderstanding and then told the supplies "weren't seen." Despite me clearly communicating that my own supplies were available, the movers chose to use company materials anyway. While I understand charges for sofa covers and a TV box, one of my smaller TVs had already been wrapped and I specifically stated it did not need to be boxed. They proceeded anyway and charged me for it. The most upsetting part was feeling pressured to pay the full amount before my belongings would be unloaded. After reviewing everything afterward, I truly do not believe the charges were fair or transparent. I gave the company an opportunity to resolve this professionally before posting this review, but the lack of communication and accountability has been frustrating. Customers deserve honesty, professionalism, and fair pricing -- unfortunately, that was not my experience.

I got an storage and I returned it the same day. The storage had bugs and dirt all over the place…read morethere's no way I was going to put my belongings there. In addition there's no elevator so don't waste your time.

The area is not safe, when we checked in 4 months ago the gate remained open for weeks. The male…read moreattendant is rude and was late for an appointment. Does not explain clearly and does not have people skills. Now after 4 months they are raising the rent $43.00 a month. That's 39%!