I went in on Friday July 26, 2019 and rented a 10X10 space and Denielle and Niki were so helpful…read more The facility was very clean and well organized. They walked me though the process and made things so easy. The next day I needed to modify my contract and they worked with me, even helping me move into a new unit, and made the change to the contract so easy. I was out of the old unit and into a new one in record time! Kudos to both employees. These two employee work at the ExtraSpace Office on 10th street in Arlington, VA. Thanks so much to these employees again!!

The area/location is super convenient and the staff manager Drea is THE BEST! She's friendly,…read morepatient, and exceeds the standard customer service you'd expect and want. Moving can be daunting and stressful but Drea has been a literal god send in making my move so much easier!

Best move EVER thanks to WiiHA Movers. Michael, the owner, is so personable and caring. He took the…read moretime to speak with me over the phone and gathered as much information as possible to help get me the right size truck and equipment. The company offered a fair rate and worked with my schedule. On move day two WiiHA employees (Yes, employees. Not two guys picked up in some lot) showed up exactly on time. They were very polite, efficient, professional and careful with all my belongings. They even helped me organize heavy furniture and cleaned up all the packing materials before they left. The move went so smoothly. I highly recommend WiiHA Movers and will definitely contact them again for my next move. Be sure to generously tip your movers. They totally deserve it!!!

Got these guys to move from Arlington into DC and as I waited for a group of sweaty burly guys to…read morecome in and give their best disgruntled employee faces, I was pleasantly surprised by the ones that showed up! The guys were clean and before they entered they slipped on a pair of "booties" over their shoes to do the run thru with me. As we went over the items I told them I didn't get a chance to box a few things and before I could finish they said no worries they could get it packed up and ready for me. sweet!!!! They were very careful with my items and I was impressed with their efficiency. When we got to the new location, I did the walk thru with the guys so they knew where to put some of the bigger items and I was surprised yet again by them putting the shoe covers on before entering the house. They had a good system and everything was done in record time! When I finally got around to unpacking the boxes they did for me, I was taken aback at how neat and with care the articles were bubble wrapped and placed not thrown into the box. I would definitely use these guys again! They made my moving a piece of cake!

Rent elsewhere. Extra Space Storage is overpriced. If you do happen to find a reasonable rate, you…read morecan be guaranteed that it will increase after 4 months. Not a minimal increase either. Don't say you weren't warned. Scroll down and look at the other reviews. In some cases, you can expect an increase of 75-100%.Yes, after your 4th month. They have onsite parking, which is great. The manager told me that if I was ever in the area that I could park there and run my errands. Great perk, right? Not so much when you get back to your car and they called and had it towed. $135 to get it back. The tow company confirmed that it was indeed an employee of Extra Space Storage who called and had the car towed. Thanks! There are a lot of other storage options in the area. Do yourself a favor and explore them and rent any of them.

This place is a circus…read more I waited in a dirty, empty reception area for 20 minutes before "Store Manager" Selam Giday walked through the front door carrying a plate of take out food, wearing yoga pants, no uniform or name tag, and angrily began to 'assist' me from behind the desk. Perhaps I interrupted her break? She seemed really irritated by the one question I asked in response to her asking me if I had any questions, rolling her eyes and mumbling under her breath openly throughout our entire interaction. In the middle of the process of me renting a storage space, she literally ran out of the store to yell at someone that she thought was about to park nearby. I thought about ducking out right then but honestly I was afraid she'd chase me down yelling too. Predictably, when the charges hit my card 2 days later it was a different price than I was quoted by Selam. I returned to the store with my contract and the paperwork printed and signed in that very location showing the discrepancy, only to be told by a large bearded kid behind the desk that he "was only a part-time employee" and that he "couldn't help me." Wild!

DO NOT do business with Stuf Storage. Your things ARE NOT secure!!…read more A few months into moving my things into my Stuf Storage is where things get "funny". In October, I went to my unit like I routinely do to get somethings out my unit. When I finally got to my door, I noticed the locking mechanism itself had been tampered with, almost pried. It looked as if someone stuck a crowbar or flat bar and tried to pry the door open. I took pictures and documented what I saw. In that moment I stood very still and very silent to make sure I was not hearing anyone else. Next, 2 random guys hop out of a storage unit with a surprised "oh shit" look on their face when they saw me. They immediately tried to run but I moved faster. They told me they had a storage unit there and they simply were changing clothes. I wasn't buying it, so I immediately pulled out my phone and the two guys ran again in another direction. I called Stuf Storage right away and told them what happened and showed them the pictures that are attach here. I was told the security "footage" would be revised and I would get a call back in 2-to-3 days max. About 3 weeks go by and still have no heard anything back from Stuf Storage. I go back to my storage unit yet again to grab a few items. When I approach the door to the unit, I could see even more damage to the locking mechanism. When I finally opened the door, I see the chicken wire used as a "ceiling " was cut open with pliers. I could see evidence of someone in my storage unit as well as missing items. I yet again try to reach out to Stuf Storage to someone name "Debra". Debra is supposed to be management...apparently. Debra proceed to tell me she would look into the mater and contact me. A few days passed by and I never received a call so I called Stuf yet again and "Debra" answered. She tells me the unit was cut into by maintenance staff while working on the fire alarm. Even if that was true, why not repair a unsecured unit. Debra did not understand the top of the storage unit was cut and the unit was not unsecured. 4 months later and I have yet to be reimbursed for my stolen items. Management screens my calls and don't answer. When I manage to call from another number management seems to coincidentally be busy every time and never call back. When I've asked for general mangers contact info, I was flat out told No.

Horrendous. These guys should not be allowed to stay in business, and I imagine it's just a matter…read moreof time before the city shuts them down and/or they get sued. Their units are totally insecure. They are built with flimsy aluminum siding that isn't even properly secured with screws -- which are strewn all over the floor. Customer service is spotty at best. Safe yourself aggravation and keep your items anywhere else.

Overall the process was very easy, my boxes were both delivered and picked up with ease and the…read moredriver did his best to ensure that the time was convenient. The boxes themselves were really sturdy and fit just about all my things. If anything, the only reason why I can't give this 5 stars is because originally I was told that I received an automatic coupon just for submitting my email address, then I was told that the coupon had to be applied over the phone and that the price I paid my first month would be the price I paid every month. My first bill was perfectly fine. But, with no warning my second bill was an entirely different charge. I had to call them for them to tell me that my coupon wasn't applied until I made this yelp review. They said the first person put on a coupon on my account too early or something. I don't understand why, knowing this, they'd still charge me for someone else's fault. I'm not upset I had to make a review, it would have just been a lot easier for them to tell me that in advance or at least email me about it. I would not have even known anything had I not called which to me is a bit shady.

I use this company each year and have been satisfied. This time I did have issues with my items but…read morethey have given me a refund for the damaged items right away.

We had an exceptional experience with My Guys Moving. The move team arrived before the estimated…read morearrival team and went to work immediately. Very professional team (thank you, Jose and team) that expertly boxed, packaged and wrapped our household goods and delivered them from Burke to Richmond same day without issue. We've had many military moves over the years, but not one of them was easier or more expertly done than this one. I highly recommend My Guys! Allen E.

Half of a moving job is showing up. My movers gave me a window of between 1-5 PM and 4:30 PM I…read morestill had no actual ETA. When I called the company for an ETA, I kept getting a later and later ETA. Around 6 PM still with no honest ETA, I spoke with the manager Kate. She said the the office would be closing soon, but that there was an error and I had been scheduled after a long, all-day job. This is despite the fact that when I had the confirmation call with the scheduler, I had reiterated that the 1-5 PM window was what I wanted. Finally at 7:30 PM I got an ETA of arriving to *start* the job at 8 PM! I had spoken with a few managers at this point, who assured me that despite the crew having worked an entire day's long job, there was no cut-off and they would keep working... I am not a labor law expert but that is a terrible way to treat your employees doing demanding physical labor all day long who have not even had dinner. I said no to having an exhausted crew who had worked all day long come to start my job at 8 PM at night. Not only did I not want an exhausted crew to keep working on my behalf, I also could not be the new neighbor moving in at 10 PM (which would have been the case given the distance and load time). Instead, I asked to have the job finished the next morning, which I am thankful they accommodated (the bare minimum here). This was a HUGE headache, I had taken time off of work for this move, and it was wasted waiting all afternoon and evening for an honest ETA. The communication was poor, only one person apologized for this snafu at all and I kept having to call back to get updates (few people called me back when they said they would). Additionally, I had reserved street parking at my new residence (required 4 business days notice to do so) which had expired by the time the movers ever showed up. It only worked out because my new landlord and ALL the other tenants VERY kindly helped me out by moving all their cars. All this headache and I had to ask for a discount, which ended up only being 10 percent. That didn't even cover the wasted reserved parking fee I paid for! The movers themselves were very good at their job, but it doesn't seem like they are treated well. When I told the first crew it was too late to start my move, they should get a rest and dinner, they were so relieved. I had expected so much better from such a highly rated company.

We needed a unit within 3 days. Spacemaker got it there in 2. They were very responsive to the…read morequestions I had. The entire experience from deliver y to pickup went smoothly and they were the best price I found. Highly recommend them.

We were getting ready to buy and sell a house, so we had to do the normal empty half your house so…read morethe house shows well. We originally called Pods, but due to a narrow driveway and low hanging tree branches they couldn't do it. Called Spacemaker. They're not kidding when they say they can get a unit anywhere you can park a car. Dropped of the storage unit and were able to park it in our driveway. A month later, one call and we were able to schedule moving it to our new home. Every person I interacted with was perfectly professional. I would recommend them jn a heart beat and without reservation.

Joseph and team were great to work with from start to finish. From getting a quote to the move…read moreitself, everything was communicated well and professionally done. We had a somewhat large move from one house to another and Joseph knew to bring 2 trucks and a crew of 6 guys to do the move. We had some very heavy gym equipment that they moved easily and carefully. And everyone was super pleasant to work with. Would highly recommend them!

Great from the 1st phone call, thru to delivery and setup. I…read moredefently will use Made Movers again.